A great care manager embodies all of the core values of Lilian Faithfull Care and has key skills and traits that contribute to outstanding leadership and excellent care delivery:

Strong leadership & mentoring skills: Inspiring and guiding the care team is a crucial aspect of the role. Our care managers lead by example, offering mentorship, training, and support to staff, ensuring they are confident and capable in their roles. By nurturing a cohesive and motivated team, managers help create a high-performing care environment.

Excellent communication: Building strong, trusting relationships with residents, staff, and families is a core skill for all of our team members, but especially for our care managers. It is essential to be approachable and skilled in listening, providing clear guidance, and resolving concerns with empathy and professionalism. Effective communication helps maintain a positive atmosphere and ensures residents receive the best possible care.

Proactive & solution-oriented: Being confident in making decisions and handling challenges as they arise. Whether it’s managing a care emergency, addressing staff concerns, or improving operational processes, being proactive and solution-focused helps maintain a stable and supportive care home environment.

Compassionate & caring: Genuinely interested in the wellbeing of residents and ensuring they feel valued and cared for at all times. Fostering an environment of warmth and kindness helps both residents and staff feel truly at home.

Organisation & detail focused: Managing care plans, ensuring regulatory compliance, and overseeing administrative tasks require a high level of organisation and attention to detail. A successful care manager helps to keep daily operations in our care homes running smoothly, ensuring that the homes run efficiently and in line with best practices.