Platform Services and Support Manager
- locations
- Milton Keynes
- time type
- Full time
- posted on
- Posted 2 Days Ago
- time left to apply
- End Date: October 9, 2025 (11 days left to apply)
- job requisition id
- R6924
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Platform Services & Support Manager
18 Month FTC
Hybrid
Milton Keynes
£66,185 - £74,841 + Benefits
Are you a hands-on leader who enjoys working in a purpose-driven organisation where your expertise makes a real difference? Do you thrive on guiding technical teams, solving complex challenges, and helping shape the future of critical digital services?
At AQA, we’re looking for someone who brings both people leadership and
technical depth to our Platform Services and Support team. This is a senior role in our Assessment Technology group – the team behind the platforms that deliver GCSE and A-level results to millions of students every year.
You’ll lead a skilled team responsible for deploying, supporting, and improving our infrastructure and platforms. You’ll set direction, motivate your team, and ensure delivery targets are met – all while keeping a close eye on the technical detail and helping shape the future of our services.
What you’ll bring:
- Strong experience managing Azure platforms in complex environments where uptime matters.
- Enough technical depth to lead credible conversations about platforms and infrastructure, and to challenge where needed.
- A structured approach to solving problems.
- A continuous improvement mindset.
- A working knowledge of ITIL.
What’s in it for you:
- A meaningful role in a nationally important organisation.
- 25 days’ holiday + Bank Holidays + Christmas shutdown.
- Flexible working and genuine investment in your development.
- 35-hour week.
- Excellent pension (6% - 11.5% employer contribution).
- Private Medical Insurance
…and more.
What next?
Apply via our portal. Every applicant gets a written response.
Closing date for applications will be Wednesday 8th October.
We will be reviewing applications as they come in and reserve the right to close the role early.
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
#PRO22
Recruitment Agencies
We have a preferred supplier list (PSL) in place.
Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
Full Job Description
Summary
Turning vision and priorities from senior management into achievable departmental goals, this role is responsible for providing clear direction to inspire and motivate team members and other colleagues towards meeting objectives.
Inspiring a culture of trust, learning, innovation, continuous improvement, collective ownership and technical excellence.
This role reports to the Head of Software Delivery (HoSD).
About Us
AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.
Reasonable Adjustments
If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at fharrison@aqa.org.uk or on
07813 724161. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact:
Smart Working
We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.
Equality, diversity and inclusion
AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.
Conflict of Interest
Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.
Safeguarding
AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.
For more information on safeguarding at AQA please visit the AQA website here.
Contact
Temporary roles: temprecruit@aqa.org.uk
Permanent and Fixed Term roles: opportunities@aqa.org.uk