Lived Experience Administrator - Young Peoples Service 
Part time - 7 hours per week - Initial 12 month contract 
Location: 29 Folkestone Road, London N18 2ER 

Enfield Young peoples service are looking for an Administrator to join them on a fixed term basis covering Maternity Leave. The purpose of this role is to provide administrative support within the service. This service provides information, advice and help for young people who are impacted by or living with drug and alcohol challenges. 

The successful candidate will be responsible for the following:  

• Contact past and present service users by phone to gather feedback on their experience.
• Accurately record feedback in line with the service’s procedures.
• Work with the team to identify common themes in service user feedback.
• Handle conversations sensitively and respectfully, with an awareness of confidentiality and safeguarding.
• Support basic admin tasks as needed (e.g., data entry, updating contact records).
• Attend briefings or debriefs with the team when required.

Ideally we are looking for someone who is: 

• Aged 18–25 (to reflect the age range of service users).
• Confident communicator with a friendly and professional telephone manner.
• Comfortable speaking to people from different backgrounds, including those with lived experience of substance use.
• Strong listening skills and a non-judgmental attitude.
• Interest in the charity sector and/or supporting vulnerable young people.
• Reliable and able to commit to volunteering one day per week.
• Basic IT skills (e.g., using email, data entry on spreadsheets or simple databases).
• Willingness to learn about confidentiality, safeguarding, and professional boundaries.

Desirable (but not essential):

• Previous experience in admin, customer service, or peer support.
• Lived experience or understanding of substance use or youth services.
• An interest in progressing into social care, youth work, counselling, or related fields.

To view the full job description, please click here.

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The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.

Who are we…
Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.Thanks for bearing with us – and don’t forget to check out the Waythrough jobs on the Richmond Fellowship and Aquarius job site https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers.What can Waythrough offer you…

🏖️    Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)

📅    Annual leave purchase scheme

💰    Enhanced occupational sick pay

 %    Enhanced employer contribution to your workplace pension

👪    Death in service benefit

✍️    Free Will writing

👓    Eyecare vouchers

🛍️    Blue light card discount

💡    Fantastic learning and development opportunities, including free training courses

🏠    Work-life balance- flexible working and family friendly policies

🏃‍♀️     Happy, Healthy You! – our wellbeing offers for our workforce

🤝    Employee Assist Programme and Waythrough Support Networks

Waythrough is an equal opportunities employer

We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at people.recruitment@waythrough.org.uk