Processing - Please wait.
To view our current vacancies enter your search criteria, alternatively click on the find jobs button to view all current vacancies. You can use your Ctrl key to select multiple criteria. To view these pages in Welsh, use the Cymraeg button above Job email alerts: You can choose to save your search as a job alert (a link will appear after the job results), this will automatically notify you by email of any job published at a future date that matches your search criteria. Please be aware that from time to time we have scheduled maintenance and during these times your portal maybe unavailable Click to read about
The job information is shown below. Please download all the Attachments available as these contain full position details which you should reference during the application process We welcome applications in Welsh or English. Applications made in Welsh will not be treated less favourably than those made in English
The Royal Welsh College of Music and Drama wish to appoint an enthusiastic and versatile Customer Experience Assistant to assist the Customer Experience Manager in delivering customer focused, helpful and friendly Front of House (FOH) support across our box office and reception desks for members of the public, colleagues and students. This varied role will cover all aspects of FOH Operations, including room setups for college activities and commercial hires and security support.
As a Customer Experience Assistant, you will work across our sites to provide a professional, friendly and welcoming information service using your excellent communication skills as part of a small and FOH Operations team. The postholder will be required to work evenings and weekends as required on an irregular hours basis. Conversational level Welsh language skills are essential, and further Welsh language training will be provided once appointed.
This is a full-time permanent role, irregular working hours. We offer a number of employee benefits including an excellent pension scheme, generous annual leave and opportunities for overtime. Discover the advantages of working with us.
If you are a successful candidate and this position will be your first professional services role at the College you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and College. If you are an internal professional services candidate, from the Royal Welsh College of Music and Drama. You will continue to be employed by the Royal Welsh College of Music and Drama. Please contact hradviser@southwales.ac.uk for further questions.
For an informal conversation about this post please contact the Head of Operations – leigh.kirk-harris@rwcmd.ac.uk.