2133 - Welfare Manager
Are you passionate about supporting young people and creating inclusive, safe environments where learners can thrive? CITB is looking for a dedicated Welfare Manager to lead our Welfare Team and champion the wellbeing of our residential learners across NCC sites.
Role: Welfare Manager
Location: NCC East, Bircham Newton (Norfolk), site based 5 days per week, with regular travel to the other colleges in Erith (Kent) and Inchinnan (Scotland)
Hours of Work: Full-time, 35 hours per week including evenings and weekends
Contract Type: Permanent
Grade: SL1
Target Salary: £58,633 per annum
Special Requirements: This role also involves working outside of normal working hours, e.g. evening and weekends to provide cover and line management to the team where required. The post holder will also act as point of contact to facilitate ‘Out of Hours’ emergency telephone escalation process.
About the Role
As Welfare Manager, you will play a pivotal role in ensuring the mental, physical, social, and emotional wellbeing of our learners. You’ll lead a team of welfare professionals, working collaboratively with Safeguarding Leads, Health & Safety, and curriculum teams to deliver a high standard of support and personal development opportunities.
You will be responsible for:
- Leading and mentoring the Welfare Team to deliver outstanding learner support
- Ensuring compliance with safeguarding legislation and DfE Residential Accommodation Standards
- Organising engaging personal development activities and national awareness campaigns
- Acting as a key liaison with external agencies, including the Police, regarding welfare concerns
- Managing welfare inductions and creating a vibrant, inclusive environment outside training hours
- Supporting learners with travel, wellbeing needs, and safeguarding concerns
- Maintaining accurate records and contributing to quality improvement plans
Your Experience:
We’re seeking a compassionate and proactive people leader who:
- Has experience managing a team within welfare or safeguarding services for 16+ learners, ideally in an educational or residential setting
- Demonstrates previous line management experience with strong leadership, coaching, and team development skills
- Is confident handling sensitive and confidential information with professionalism
- IT literature and must be comfortable working with systems such as SharePoint and Microsoft Office, as well as producing reports and analysing data
- Can work flexibly, including unsociable hours, and travel across sites
- Is committed to fairness, inclusion, and respect in all interactions
- Experience or a qualification in Youth Work would be an advantage
*For full details, please refer to the Role Profile.
What You’ll Get in Return:
- Free onsite lunch at Bircham Newton
- Free onsite parking
- 25 days holiday + bank holidays
- 3 additional days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- 24/7 GP Services
- Professional development & funded training qualifications
- Employee Assistance Programme
Why Join CITB
At CITB, we’re building the future of construction by supporting learners every step of the way. You’ll be part of a passionate team that values wellbeing, development, and continuous improvement.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. An enhanced DBS with child barring check for England and a PVG for Scotland is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
For general queries or support with your application, please contact CITB's Talent Acquisition Team at careers@citb.co.uk
or
For other general queries regarding your application, please contact our customer contact services CITB-recruitment-enquiries@gov.sscl.com or 0345 241 5364.
26/10/2025, 23:55 hours
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