Location London, EC4Y 8AP

Compensation Details Up to £23,029 pro rata, per annum plus excellent benefits.

Contract Type Apprenticeship

Closing Date 23/11/2025

IT Operations Apprentice

• Salary:Up to £23,029 pro rata, per annum plus excellent benefits.
• Expected duration:17 months
• Apprenticeship level:Advanced (Level 3)
• Programme: Information Communications Technician
• Hoursperweek:37.5 hours per week. In line with our hybrid working model, you will be required to work in person for a minimum of two days per week.

Our Foundation

We are an independent charitable organisation working to build a healthier UK. Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity, and helps build a stronger society. Yet good health remains out of reach for too many people in the UK, and services are struggling to provide access to timely, high-quality care. It doesn't have to be like this. Our mission is to help build a healthier UK by:

1. Improving people's health and reducing inequalities

2. Supporting radical innovation and improvement in health and care services

3. Providing evidence and analysis to improve health and care policy.

We aim for excellence across our work and will achieve this by producing research and analysis, shaping policy and practice, building skills, knowledge, and capacity, and acting as a catalyst for change. Everyone has a stake and a part to play in improving our health. By working together, we can build a healthier UK.

About the role

This exciting Apprenticeship opportunity involves working in our London office up to three days per week, working within a dynamic and collaborative environment. The Information Management and Technology (IMT) department supports our analysts, researchers, and innovators with the tools and infrastructure needed to drive change and improve healthcare delivery.

The team is focused on operational excellence and supporting more than 250 colleagues working in a hybrid environment. Technology includes Windows laptops, M365 applications (Outlook, Teams, SharePoint), and AV-equipped meeting rooms.

The IT Operations Apprentice, based in the service desk, will provide basic technical support to Foundation staff, focusing on customer service and assisting with day-to-day IT queries. This role is ideal for someone with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop IT skills.

Apprenticeship Overview 

During this apprenticeship, you will follow a fully supported training programme with Learn Tech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communications Technician standard.    The training covers the following core occupational duties:  https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2  

 Requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two, you may also apply for these apprenticeships.

Eligibility

You must meet the following eligibility criteria to apply for the role:

• Have been a UK/EEA resident for the last 3 years

• Hold a valid residency status

• Have the right to work in the UK

 How to apply

Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more. You can find the job description for this role here. If you're interested in this opportunity, please send us your CV along with a short cover letter highlighting your interest and relevant experience.

Our commitment to Inclusion and Diversity

We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible and supported environment, to ensure that we can make the best appointment for each job on merit. We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us.

We have identified three diverse groups. In particular, we want to achieve a better balance across our organisation between men and women, increase the representation of people from black and ethnic minority backgrounds and recruit more people with disabilities. As part of this commitment, we particularly welcome applications from these groups. Apply to join our team, and let's work towards building a diverse and inclusive workplace together.

The Health Foundation are partnering with learning provider LearnTech on this opportunity; however, if you require any support through this process, please contact recruitment@health.org.uk. Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.

Closing date: November 23, 2025

Interview date: December 8 ,10 or 11.

Anticipated start date : W.C 05/01/26

*Candidates will be contacted no later than a week after the closing date. Interviews will be one stage, and in person.