Volunteer Experience Officer

• Recruiter
• The Hygiene Bank
• Location
• United Kingdom
• Salary
• Competitive
• Posted
• 29 Sep 2025
• Closes
• 27 Oct 2025
• Sector
• Community Development
• Contract type
• Permanent

At The Hygiene Bank, our volunteers are the heart and soul of everything we do and achieve as a charity. Without the incredible individuals up and down the country who generously give their time to run our local hygiene bank projects, collecting and distributing essential products through our network of community partners, our charity simply wouldn t exist.

The Hygiene Bank aspires to build the best recruited, best trained and best supported community of volunteers in the charity sector. The extraordinary commitment, dedication, enthusiasm and sheer hard work of our nearly 600 volunteers underpins our current operations and our future plans. In particular, our volunteers and projects are central to our aspirations to engage Parliamentarians and other key stakeholders, and to raise awareness of hygiene poverty, in support of our goal to end it for good.

Thanks to a generous grant, we are now able to recruit a Volunteer Engagement Officer, who will play a pivotal role supporting and empowering this brilliant community. As such, you will play a key part in shaping the future of a national anti–poverty charity working on a key social justice challenge.

You ll be an outstanding, purpose–driven, empathic communicator. You ll have demonstrable, outstanding people skills and experience in convening and consulting with stakeholders and working with volunteers along with strong communication skills. If that sounds like you, then we d love to hear from you.



Hygiene poverty is not being able to afford many of the everyday hygiene and personal grooming products most of us take for granted. The reality of low income is that it restricts people s options, leaving us caught between being able to heat our homes, pay the rent, eat, or be clean. It is washing hair, bodies, faces and clothes in the same cheap washing–up liquid used for the dishes. It is not being able to replace a toothbrush when needed or sharing a toothbrush because one each just isn't an option. It is having to choose between shaving foam and razors or the transport fare to a job interview.

Hygiene Poverty is the hidden crisis facing the UK. In 2024, The Hygiene Bank published a research report into the incidence and impact of hygiene poverty. It found that over 4.2m adults in the UK are affected by hygiene poverty, that is an additional 1.1m people into hygiene poverty since 2022 – the equivalent of the population of Birmingham.

Hygiene poverty is not only on the rise, it is also undermining the nation s health: 50% of those affected by hygiene poverty say that it is causing them anxiety or depression. 92% of people affected report that it limits their social interactions with friends and family. 54% of those affected have not gone to the dentist in the last 12 months. But most importantly, it s putting people in impossible situations. A staggering 69% of adults experiencing hygiene poverty are having to make the difficult decision between paying for essential needs like food and bills or purchasing basic toiletries. 65% of parents affected by hygiene poverty have had to choose between buying hygiene products for themselves or their children.

At The Hygiene Bank, we believe that everyone deserves to feel clean. That is why our network of projects exists to give people access to the basics they need.



Reporting into the Operations Manager, this role will be part of the Operations Team and will work closely with the Partnership Managers who support our projects and volunteers on a day–to–day basis. You will provide exceptional service to the volunteer journey and experience, including recruitment, training and engagement.



With a demonstrable alignment with The Hygiene Bank s values, you will have:

The role does not include any line management responsibilities.

The role is remote based, but with bi–monthly full organisation team days in London. In addition, we have approximately 4 Operations Team meetings in London or other central UK location. The role will also require regular visits to our community projects and partners so the post holder to understand, support and champion the volunteer experience.



You will have a minimum of two years experience in the following:




Closing date: Sunday 19th Please note that we are a small team and will be reviewing applications as they are received. To avoid disappointment . click apply for full job details

The Hygiene Bank aspires to build the best recruited, best trained and best supported community of volunteers in the charity sector. The extraordinary commitment, dedication, enthusiasm and sheer hard work of our nearly 600 volunteers underpins our current operations and our future plans. In particular, our volunteers and projects are central to our aspirations to engage Parliamentarians and other key stakeholders, and to raise awareness of hygiene poverty, in support of our goal to end it for good.

Thanks to a generous grant, we are now able to recruit a Volunteer Engagement Officer, who will play a pivotal role supporting and empowering this brilliant community. As such, you will play a key part in shaping the future of a national anti–poverty charity working on a key social justice challenge.

You ll be an outstanding, purpose–driven, empathic communicator. You ll have demonstrable, outstanding people skills and experience in convening and consulting with stakeholders and working with volunteers along with strong communication skills. If that sounds like you, then we d love to hear from you.

About The Hygiene Bank

Hygiene poverty is not being able to afford many of the everyday hygiene and personal grooming products most of us take for granted. The reality of low income is that it restricts people s options, leaving us caught between being able to heat our homes, pay the rent, eat, or be clean. It is washing hair, bodies, faces and clothes in the same cheap washing–up liquid used for the dishes. It is not being able to replace a toothbrush when needed or sharing a toothbrush because one each just isn't an option. It is having to choose between shaving foam and razors or the transport fare to a job interview.

Hygiene Poverty is the hidden crisis facing the UK. In 2024, The Hygiene Bank published a research report into the incidence and impact of hygiene poverty. It found that over 4.2m adults in the UK are affected by hygiene poverty, that is an additional 1.1m people into hygiene poverty since 2022 – the equivalent of the population of Birmingham.

Hygiene poverty is not only on the rise, it is also undermining the nation s health: 50% of those affected by hygiene poverty say that it is causing them anxiety or depression. 92% of people affected report that it limits their social interactions with friends and family. 54% of those affected have not gone to the dentist in the last 12 months. But most importantly, it s putting people in impossible situations. A staggering 69% of adults experiencing hygiene poverty are having to make the difficult decision between paying for essential needs like food and bills or purchasing basic toiletries. 65% of parents affected by hygiene poverty have had to choose between buying hygiene products for themselves or their children.

At The Hygiene Bank, we believe that everyone deserves to feel clean. That is why our network of projects exists to give people access to the basics they need.

About the role

Reporting into the Operations Manager, this role will be part of the Operations Team and will work closely with the Partnership Managers who support our projects and volunteers on a day–to–day basis. You will provide exceptional service to the volunteer journey and experience, including recruitment, training and engagement.

Responsibilities(with estimate % of time in role)

• Recruitment 20%: (Year 1priority) Design and implement compelling volunteer recruitment campaigns at a national level and for specific areas of the UK – in line with the organisational strategy.

• Virtual Volunteering 5%:Develop our offer for volunteers to bring their skills, experience and time to the charity outside our local community and project structures, for example coordinating volunteers who can support local projects with social media, or with fundraising.

• Onboarding 10%: Design and run the volunteer onboarding process, ensuring that all of our volunteers have the tools they need to be successful

• Governance 10%: (Year 1 priority)Administrate and coordinate the Volunteer Council, a new Committee designed to centre volunteer voice in the charity s governance

• Consultation 10%:Further develop the charity s volunteer survey and create ongoing opportunities for genuine feedback and consultation from our volunteer community to amplify their lived experience

• Training 20%: (Year 1 priority)Identify areas for training, source and develop these, providing exciting and effective opportunities for our volunteers to develop their skills, practice and impact

• Resources 10%: (Year 1 priority)Working with the Partnership Managers and other colleagues in the central team, design and develop video and written resources to support the projects in their day–to–day work. The postholder will also hold responsibility for the Volunteer Members Area, ensuring content is up to date, relevant and useful

• Communications 10%:Working closely with our communications team, collate compelling, informative and engaging content and write the monthly volunteers newsletter, ensuring volunteers achievements are celebrated, that they understand and are involved in the charity s development. You will also be responsible for developing new and effective communication channels.

• Data 5%:through collecting and sharing data on our volunteers and their experience with the charity, you will report on progress and suggest ways to continuously improve our offer. You will also ensure that data is captured appropriately on our systems.

Person Specification

With a demonstrable alignment with The Hygiene Bank s values, you will have:

• Outstanding verbal and written communication skills to liaise with a diverse range of stakeholders and create content for different audiences

• A can–do, problem solving attitude, and strong ability to use your initiative to find resolutions and solutions

• High level of collaborative skills, as well as being a self–starter who enjoys taking responsibility for areas of work and is able to work without close supervision

• A creative mindset and high levels of emotional intelligence, with a particular ability to identify and understand volunteers perspectives and views

• Excellent organisational skills and attention to detail

• A skilled listener, who enjoys advocating for a cause and communicating persuasively the reasons behind decisions, to increase stakeholder engagement and inspire and motivate people

• A strong relationship–builder and team player

• The ability to work under pressure and on multiple projects at the same time.

• The ability to represent the charity and its mission in a clear, emotive and factual way.

This job description and person specification represents an outline of the major components of the job and is not intended to be exhaustive.

The role does not include any line management responsibilities.

The role is remote based, but with bi–monthly full organisation team days in London. In addition, we have approximately 4 Operations Team meetings in London or other central UK location. The role will also require regular visits to our community projects and partners so the post holder to understand, support and champion the volunteer experience.

Experience

You will have a minimum of two years experience in the following:

• Experience of supporting the volunteer journey, delivering work on the planning, recruitment, induction and engagement of volunteers across a dispersed geography.

• Volunteer engagement, with a particular emphasis on consulting and convening diverse groups of people in the service of progressing a cause or project

• Producing high quality written tools and resources, and/or training materials for volunteers based across the UK

• Experience of designing and delivering recognition activities over Volunteers Week and other milestones in the volunteer journey

• Experience of, or willingness to learn a range of communications tools, e.g, Canva, Mailchimp, Wordpress, Google Adwords, etc.

• Experience or willingness to learn our current CRM system, Salesforce

The Hygiene Bank is committed to promoting equality of opportunity and values diversity of culture among our staff and volunteers. We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.How to apply

Closing date: Sunday 19th Please note that we are a small team and will be reviewing applications as they are received. To avoid disappointment . click apply for full job details