Job Reference:
1657
Location:
County Durham
Hours of Work:
22.2
Salary:
£25,221 - £27,780 FTE (Pro-rata for part time hours - £15,132 - £16,668)
Contract Type:
Permanent
Closing Date:
05 Jan 2026
ID: 1657 Family Support Outreach Worker
Stockton Family Outreach and Volunteering Service
Salary: £25,221 - £27,780 FTE (Pro-rata for part time hours - £15,132 - £16,668)
Location: Redhill Family Hub, Redhill Road, Stockton-on-Tees, TS19 9BX
Hours: 22.2 hours per week
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This role will provide Family Help as part of an integrated offer to families in line with the Children’s Wellbeing and Schools Bill requirements. Delivering high quality early help support to families to help children, young people and families stay together and get the help they need. The role will involve working in partnership with parents and carers to address difficulties that families face and seeking to make positive change alongside the family
Main Responsibilities:
• To respond to initial contacts and referrals from partner agencies (e.g., schools, health, police) and the public to determine the most appropriate pathway for support, whether through Early Help or Safeguarding.
• To conduct high-quality, strengths-based assessments utilising the Early Help Assessment (EHA) to identify the needs, strengths, and goals of children and families.
• To work flexibly and collaboratively with professionals across Children’s Services and with other agencies, partners, and stakeholders, ensuring a holistic approach that considers the entire family's needs.
• To accurately record and update information across various systems (e.g., Liquid Logic Children's System, EHM and INFORM) within required timelines.
• To provide advice and consultation to families and professionals on thresholds and available support services, fostering shared responsibility within the partnership.
• To collaborate with families to create tailored support plans, as necessary, to coordinate service delivery.
• To develop your knowledge of local resources, including community and statutory services to enable effective access to wider support.
• To work together with partners, wider organisations and local agencies.
Main Requirements (for details check the job description and person specification):
• Educated to NVQ Level 3 or above in social work, health, education or equivalent experience and evidence of a commitment to continuing learning and professional development.
• Skills, knowledge and aptitude for building and maintaining professional relationships with children, young people, colleagues, partners & families.
• Skills, knowledge and experience of using a range of different methods and models of working with children, young people, parents, carers and/or families.
• To have an awareness and a good understanding of safeguarding issues and an understanding of the importance of working within agency policy and procedures.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Level DBS
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holiday pro rata
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: 5th January 2026
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: sarah.collins@family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.