Job Title: Website & UX Manager
Reports to: Associate Director of Digital, Data and Performance
Location: Hybrid/The Grange, Saunderton
Contract Type: Permanent, Full Time
Salary: Circa £47k - 50k per annum
Overview The Website & UX Manager will own our website performance and user experience. You will oversee the ongoing performance, optimisation, and governance of our website — ensuring it’s engaging, accessible and aligned with our strategic goals, communicates our mission and drives people to take action. This role bridges user needs, organisational goals, and technical delivery, working closely with internal teams and external suppliers to continuously improve digital experiences.
Key Responsibilities: Strategy & Development:
- Develop and implement a website performance and UX improvement plan
- Use data insights to inform decision-making and demonstrate impact and feed this into key teams
- Liaise with suppliers, agencies, and hosting partners to manage budgets and contracts
- Keep up to date with digital trends and charity sector innovations
- Work with internal teams and external agency developers
Website Performance:
- Oversee the performance of the website; monitor and report on website analytics to track traffic, conversions, and engagement. Share findings with key teams
- Implement SEO best practices and maintain strong search visibility.
- Manage integrations with CRM, donation platforms and other digital tools.
- Oversee the continuous improvement of our website and the roll out of new sections and pages
User Experience (UX) & Accessibility:
- Champion a user-centred design approach across all digital journeys
- Plan and deliver UX research (e.g. user testing, analytics insights, feedback analysis) to inform improvements
- Ensure the website meets or exceeds accessibility standards (e.g. WCAG), reflecting the needs of deaf and hard-of-hearing audiences
- Map, review, and optimise key user journeys such as donations, applications, referrals, and information discovery
- Collaborate with content creators to ensure tone, layout and structure create a seamless user experience
- Maintain consistency in design and brand identity across all digital touchpoints
Content & Conversion Optimisation:
- Work with content, fundraising and service teams to ensure content is clear, engaging, and effective
- Use data and insights to improve conversion rates across key actions (donations, sign-ups, applications)
- Maintain consistent information architecture, navigation, and tone of voice
- Provide training and support for staff and volunteers managing content
- Support teams with publishing workflows, templates, processes and best practices
- Maintain content governance guidelines, ensuring quality, accuracy, and compliance with accessibility standards
- Provide training and support for relevant staff and volunteers managing content.
Analytics & Performance:
- Develop, implement, monitor and report on website performance using tools such as Google Analytics or similar
- Translate data into actionable insights and use these data insights to inform decision making and demonstrate impact, creating recommendations to the key teams.
- Set KPIs for user engagement, accessibility, and conversion performance
Stakeholder & Supplier Management:
- Collaborate with internal stakeholders across fundraising, marketing, services, and IT to resolve technical issues, plan updates and manage releases
- Manage relationships with external agencies, developers, and UX specialists manging budgets and contracts
- Balance competing priorities while advocating for user needs and best practice
