R E C R U I T M E N T   P A C K

House Manager

jbd.org

About Jewish Blind and Disabled

We are the only Jewish
charity dedicated to ensuring
that neither physical
disability nor impaired vision
is allowed to become a
barrier to maintaining one’s
independence and dignity.
We provide developments
of mobility apartments
specially designed to enable
people to do the everyday
tasks that are key to living
independently, in safety with
their own front door. We have
over 360 people living across
our 7 developments with ages
ranging from those in their
30’s to over 100 years old.

Most of our tenants are not born with
a disability, instead, at some point in
their lives they face a diagnosis that will
have a significant impact on their life
from that time forward. We know that
with the right facilities and support a
disability does not have to mean a loss
of vital independence and self-worth.

Each of our buildings has its own
supportive Jewish community with our
house managers being central to the
building. Along with providing a 24/7
on call service 365 days a year, house
managers keep a caring eye on our
tenants, calling them, unless requested
not to do so, every morning and
evening to check that everything is ok.

We work in partnership with a
wide range of local and communal
organisations, social care and health
providers to support our tenants to be
active and supported members of their
local community.

Community engagement is at the
heart of all we do.

Over the past few years we have
become acutely aware of the struggles
that some people on our waiting list
were facing in managing in their own
home. In 2018, we established our
Independent Living Advisory Service,
a service that takes our expertise into
people’s own homes. The service both
advises and funds the installation of
vital aids and adaptations that can
support individuals on our waiting list
or those who want to remain in their
own home to retain their much-prized
independence.

Our Vision, Mission and Values

Jewish Blind & Disabled exists for Jewish people with physical disabilities
and/or vision impairments aged 18 upwards to have access to housing and
support so that they lead the best life they can; enabling independence,
dignity and choice. This is achieved through our specially adapted
mobility apartments located in our unique supportive developments or
within their own home in the wider community. We are committed to
develop to ensure we can meet the needs and increased demand from
across the community.

We are a values led organisation. We are guided by our strong Jewish
values. Our behaviours demonstrate how we live our values. We will use
these behaviours to:

1
2
3

Ensure we recruit people who share our values and can demonstrate
the behaviours we seek to encourage in our staff team

Measure performance and identify support and development
needs of our staff

Outline our expectations for our staff, volunteers, contractors and
others who interact with us. Central to this is our value of respect.

OUR VALUES

Truth and Integrity (EMET)
Do what you are supposed
to do. Be accountable.
Be professional

Respect (KAVOD)Treat
others with respect
and dignity

Fairness (TZEDEK) Be fair.
Be open-minded and listen

Kindness (CHESED) Show
you care. Be compassionate
and empathetic.

Role: House Manager

ROLE S P ECIFICATION

Job Description
Jewish Blind & Disabled is the only Jewish charity dedicated to ensuring that neither
physical disability nor impaired vision is allowed to become a barrier to living
independently. Our unique developments of mobility apartments, with their 24/7
onsite support, are specially designed to enable the everyday tasks that are so easy
for others to take for granted. Thereby enabling people from the age of 18 upwards
to live life as they choose behind their own front door.

Jewish Blind & Disabled is an independent charity that is not affiliated to any other
organisation.

Location
North West and North East London, & Bushey in Hertfordshire, as required.

Responsible to

Senior House Manager

ROLE I N FORMATION

Job Purpose

1.   To provide assistance and emergency assistance for tenants as required.

2.   To act as a “good neighbour” and provide peace of mind for the tenants and
      their families.

3.   To encourage, promote and enable independence for tenants.

4.   To ensure health and safety of JBD buildings at all times.

Key duties

The House Manager’s duties are many and various and include the following:

1.     Working as part of a team providing an onsite presence in line with JBD
       24/7 services.

2.    Monitor and carry out call round for all tenants who wish to be contacted.

3.    Deal with tenant concerns and any complaints

4.    Share rota duty with the other House Managers using our 2-week rota which
       includes sleeping nights when working in our fully equipped guest suite.

5.    Respond to alarms using the warden call system.

6.    Give emergency help and general assistance in case of accident or illness until
       the help of local services and/or a relative can be obtained.

7.    Keep accessible records of essential services, support plans, ambulance forms,
       relative’s records, GP’s numbers etc. for all tenants.

8.    Comply with Health & Safety requirements regarding inspections, fire alarms,
       warden call system etc.

9.    Provide a link between the tenants and a variety of other services (such as Local
       Authority health and social services) as required.

10.   Raise concerns if tenant care needs are not being met.

11.    Co-ordinate use of weekly JBD shopping service for tenants.

12.   Record all incidents on our housing management system, HomeMaster.

13.   Provide a full handover at the end of the shift.

14.   Carry out Start of Tenancy Visit with each tenant soon after they move in, and
       review this 6 weeks later with the Tenancy Support Advisor and the
       tenant. Review this at least annually.

15.   Complete Tenant Vulnerability to Fire Risk Assessments, PEEP forms and all
       other relevant tenant documentation at least annually with all tenants.

16.   Attend twice yearly tenant forums together with members of other teams and
       JBD management to provide tenants with opportunities for participation in the
       running of the building.

17.    Liaise and work with the Tenancy Support Advisor for the benefit of the
        tenants.

18.    Work with the Community Engagement Team to support tenants arranging
        events and activities within our buildings.

19.    Report and monitor communal repairs and repairs within tenant flats.

20.   Line manage the cleaning team on site.

21.    Support Lettings Coordinator with viewings of void flats.

22.   Address nuisance issues and low-level anti-social behaviour among tenants.

23.   Liaise with Maintenance team and external contractors when they are on site.

24.   Manage building access and car park issues.

General Information

Jewish Blind and Disabled offer the provision of self contained flats, for vision
impaired and/or physically disabled people of all ages. We do not offer nursing
services or welfare services.

The House Manager will be required to assist tenants to feel safe and secure, and
make our tenants feel confident there is someone they can call on when they need to.

House Managers are expected to support their partner House Managers and to
foster good working relationships.

A Tenancy Support Advisor is available for the House Managers to call on if they
require support for individual tenants. The House Manager and Tenancy Support
Advisor should work together.

A Community Engagement team supports tenants and volunteers to arrange
activities in our buildings.

Encourage Tenants to support and promote JBD fund raising events.

The post is predominantly lone working.

REQU I RE MENTS

The applicant must
•    be able to efficiently undertake the objectives and duties of the post as set
      out above.

•    have a high level of computer literacy

•    be loyal, confidential and discreet

•    have good organisational and administration skills

•    be self motivated, proactive and able to work on own initiative and use own
      professional judgement when required

•    be conscientious and punctual

•    be flexible and adaptable

•    be able to undertake other duties as required

•    have an understanding of the values and objectives of Jewish Blind & Disabled.

Salary band
Up to £35,000 per annum (pro rata for part time)

Hours
The salary includes up to 35 hours per week full time or up 28 hours per week part
time (which may include weekends), and up to 6 overnight shifts per 4-week period
– final details by agreement following recruitment process. We can also offer a
weekend-only part-time option, to include two or three nights by agreement.

Annual Leave
28 days per annum pro rata

Benefits
•    Pension
•    Health Cash plan

Terms and conditions of employment

DBS

All posts are subject to an enhanced Disclosure and
Barring Service (DBS) disclosure.

Probationary Period

All posts are subject to a probationary period which
may be extended if deemed necessary.

Working Hours

Annual Salary

Holiday Entitlement

35 hours per week (which may include weekends),
and 8 overnight shifts per 4-week period providing
emergency response only (sleeping nights).

Salaries are paid monthly in arrears on the last
Friday of each month.

Salaries are reviewed annually in January.

JBD reserves the right to deduct from pay any
amounts which are owed by you to the organisation,
e.g. over payment of salary.

Annual leave will be based on a full-time entitlement
of 20 days’ paid holiday and 8 Bank Holidays (pro-
rata for part-time employees).

The holiday year runs from the January to December.
Holiday entitlement increases with length of service,
rising by three days per annum after three years of
completed service and a further two days after five
years completed service up to 25 days (plus BH).
This entitlement is pro rated for part time staff.

Sickness

Up to 1 years continuous service – SSP only (where
applicable).

Pension and other
benefits

On successful completion of your probationary
period, you will automatically be enrolled on the
company pension scheme and Health Cash Plan.

Notice

During the probationary period – 1 week

On successful completion of your probationary
period and thereafter – 3 months.

All notice must be in writing.

Policies & Procedures

Additional Rules

Kosher Buildings

Jewish Blind & Disabled has a range of policies and
procedures to support its staff in their work.
These include GDPR, Confidentiality, Health & Safety,
Equality Diversity & Inclusion and Grievance and
Disciplinary Appeals Procedures. All employees are
bound by JBD’s policies and procedures.

Employees are required to disclose any other
employment, which you undertake whilst in JBD’s
employment.

As JBD is a Jewish organisation there are certain
rules regarding food that must not be contravened.
For example, no meat, meat products, shell fish or
certain other fish may be brought into office build-
ings and only Kosher products may be brought into
residential buildings. During Passover leavened prod-
ucts are also excluded.

Collective Agreements

These terms and conditions are not bound by any
collective agreements.

WE  CAN  OFFER YOU

•    A friendly & supportive work team

•    Training & development opportunities

•    Competitive rates of pay which are reviewed regularly

•    4% employer pension contribution

•    Flexible working opportunities

•    Hospital Cash Plan

•    Employee Assistance Programme offering 24/7, 365 days a year confidential
      support with personal legal and financial information and health advice across
      a range of medical and wellbeing issues

•    24/7, 365 days a year GP telephone helpline

•    A range of discounts from major high street brands

•    Cash staff referral scheme

Working for
Jewish Blind & Disabled

Our staff surveys show that people enjoy working for
Jewish Blind & Disabled:

96% of staff members said they were proud to work for
Jewish Blind & Disabled in a recent staff survey

95% of staff members said their job is interesting and it challenges them

93% of staff members said their roles gives them a sense of self-fulfilment.

35 Langstone Way, Mill Hill East, London NW7 1GT

020 8371 6611  •  info@jbd.org  •  www.jbd.org  •

 @JBDCharity

Charity No. 259480 Company No: 00959535 (England and Wales)