DOMESTIC ABUSE TRIAGE WORKER
25 Hours per week
Scale 6, Pt 18 - 22 (£27,344 – £29,439 pro rata)

JOB DESCRIPTION

PRIMARY OBJECTIVES

•  To provide a specialist, pro-active, culturally appropriate, risk-led response
that reflects the service users’ individual risks and needs with the aim of
reducing risk and repeat victimisation.

•  To work with the Deputy Manager to progress the triage of referrals and to be

the first point of contact for volunteers in the domestic abuse service.
•  To provide support to adult victims of domestic abuse to help them to re-
establish their self-worth and empower them to make informed decisions
about their future and their children’s future, if appropriate.

•  To work with the other team members to ensure continuity and effective

delivery of the work.

WORKER’S ROLE AND RESPONSIBILITIES

•  To take self-referrals from adults over 16 years who are victims of domestic

abuse from an intimate partner or from a family member (either by telephone
or in person) and offer them emotional support, as well as practical advice
and information, to enable them to make informed decisions.

•  To progress referrals received into the service at standard and medium risk
and facilitate engagement of service users, by offering them initial individual
support prior to allocation of a support worker.

•  To work with a team of volunteers to facilitate initial engagement and early

support of clients.

•  To offer support to volunteers in the Staying Safe Team.
•  To provide new and repeat victims of domestic abuse with a risk-led response
that reflects their individual risks and needs and to refer to MARAC when
appropriate.

•  To provide initial effective and comprehensive safety and support planning
work, that may include support around forced marriage, honour-based
violence, FGM and no recourse to public funds.

•  To meet people on an individual basis in safe accessible locations in the

community.

•  To liaise with other agencies on behalf of service users e.g. Police, Children’s

Social Care, housing agencies, family support.

•  Where appropriate, to accompany service users to appointments with other

agencies e.g. solicitors and housing.

•  To refer to the Sanctuary service, if needed.

•  To advocate on behalf of service users to ensure that they receive services to

which they are entitled.

•  To encourage and support clients to act for themselves and engage with

services that can help them.

•  To provide support letters for service users to other agencies.
•  To pro-actively ensure that a non-discriminatory service is provided which is

equally accessible to all eligible service users.

•  To maintain up-to-date records and contribute to data collection and reporting
in accordance with referral, case management and monitoring and evaluation
policies and procedures.

•  To work in accordance with WomenCentre Policies and Procedures

particularly with regard to Health & Safety, Safeguarding Adults & Children
and Public Protection.

•  To have knowledge and understanding of the legal framework in relation to
the protection of children including the policy and procedures of the local
Children’s Safeguarding Partnership and where necessary, to make referrals.

•  To have knowledge and understanding of the Early Intervention Single

Assessment (EISA) process and procedures and the Calderdale Continuum
of Need and Response.

•  To facilitate client feedback and evaluation.
•  To support social work students on placement and facilitate their learning.
•  To attend Team Meetings.
•  To attend one to one supervision sessions and group clinical supervision.
•  To undertake training identified through one to one supervision.
•  To submit time sheets and claim forms for travelling and other expenses.

Supervision Received
Supervision will be provided by the Staying Safe Deputy Manager
Clinical group supervision by an external counsellor

Responsibility for Assets
The post holder will have access to confidential and sensitive information.

Internal Contacts
Staff, volunteers, students on placement and service users

External Contacts
Representatives from voluntary and statutory organisations, members of the public,

This job description is subject to amendment at any time dependent on the
needs of the WomenCentre.