Business Support Assistant
This role will support the administration of the DofE Young Leader Programme and support adult learners to access our online learning pathways. You will be responsible for the administration relating to the Young Leader programme, tracking participants progress and updating our databases.
You will provide statistics and data to the Project Officer and Project Manager to support strategic planning. In addition, you will assist with the administration and delivery of our online sessions to Young People and adult learners. This will include being online, offering face-to-face support to our learners.
The role will be responsible for providing an elevated level of customer support to those contacting the Young Leaders or Training Teams
All our young leader online sessions, and many of our adult sessions are outside the normal working day and therefore the post holder is required to work Monday – Thursday evenings up to 9pm and on Friday for at least 3 hours covering 9am to 12 noon. The exact distribution of hours will be agreed at Interview.
What we are looking for:
Someone who is confident in dealing with people who have queries or problems and is focused on finding solutions for those issues. You will have good organisational skills and will pay attention to details in your work. You will be able to plan your own time, and schedule work according to the priorities given.
You will have had experience of using a variety of computer systems and software packages including Microsoft Office, especially Excel, and be confident with IT.
Working to support our online learning sessions, you will be confident in an online environment with lots of people on screen at the same time and confident in talking to people you have never met before.
As part of a small team, you will be a good team player but will also be confident working on your own getting on with the job. You will also be comfortable with working remotely without other staff in the same location.
How to apply and interview dates
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
The deadline for applying for this role is:
1st interviews will take place on:
2nd interviews will be arranged if required.
If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us by email
Benefits
We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave.
**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.
About The Duke of Edinburgh's Award
The Duke of Edinburgh’s Award is a renowned charity that empowers young people by offering life-changing programs. With a vision of Youth Without Limits, their aim is to provide over a million young individuals, particularly those facing marginalisation, the opportunity to participate in their transformative initiatives within the next five years. By supporting young people in acquiring new skills, overcoming obstacles, and building confidence and resilience, they promote personal growth and development.
The organisation operates by licensing and supporting various institutions like schools, colleges, youth groups, and hospitals to run their programs. They prioritise the safety of participants and have taken necessary measures to ensure it. Additionally, The Duke of Edinburgh's Award has an Executive Leadership Team that works together to expand their provision and a team of Trustees who set the strategic direction for the charity.
With an international reach in over 130 countries and territories, the DofE is part of The Duke of Edinburgh’s International Award Foundation, which aims to provide opportunities to young people globally. The history of the DofE traces back to 1956 when it was initially launched for boys. Over the years, it has evolved and now offers programs for young people aged 14 to 24, focusing on four key sections: Volunteering, Physical, Skills, and Expedition. The impact of the DofE has been astounding, with millions of young people benefiting from the program. Even during challenging times like the coronavirus pandemic, the dedication and contributions of DofE participants have been remarkable.
As the UK recovers, the DofE continues to support and empower young people, playing a vital role in the national effort. With a rich history and a commitment to youth development, The Duke of Edinburgh’s Award remains a beacon of opportunity and growth for young individuals across the globe.
The organisation operates by licensing and supporting various institutions like schools, colleges, youth groups, and hospitals to run their programs. They prioritise the safety of participants and have taken necessary measures to ensure it. Additionally, The Duke of Edinburgh's Award has an Executive Leadership Team that works together to expand their provision and a team of Trustees who set the strategic direction for the charity.
With an international reach in over 130 countries and territories, the DofE is part of The Duke of Edinburgh’s International Award Foundation, which aims to provide opportunities to young people globally. The history of the DofE traces back to 1956 when it was initially launched for boys. Over the years, it has evolved and now offers programs for young people aged 14 to 24, focusing on four key sections: Volunteering, Physical, Skills, and Expedition. The impact of the DofE has been astounding, with millions of young people benefiting from the program. Even during challenging times like the coronavirus pandemic, the dedication and contributions of DofE participants have been remarkable.
As the UK recovers, the DofE continues to support and empower young people, playing a vital role in the national effort. With a rich history and a commitment to youth development, The Duke of Edinburgh’s Award remains a beacon of opportunity and growth for young individuals across the globe.
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