Post Title:
Area Technical Operations Manager
Location Base:
BH Live Active –
Southampton Sites
Summary of role
Reporting To:
Head of Technical
Operations
To lead the day to day running of the technical operations team across all BH Live Sites –
Southampton.
• Manage the delivery of all aspects of Technical Operations within the designated
contract/facilities including aspects of Facilities Management (FM), Utilities &
Environmental Management and Technical Health and Safety Management.
Key responsibilities
• To lead and manage any members of the technical operations team directly under your
supervision, ensuring that team members are competent to undertake their required duties
and are trained and developed to increase their effectiveness with regards technical
operations. Carry out annual reviews on staff and ensure they receive relevant training to
fulfil their job roles.
• Manage the on-site organisation and delivery of reactive maintenance actions and repairs
to both plant and the building fabric of all facilities within the designated contract including
MAIN code expenditure and related financial controls.
• Manage the on-site organisation and delivery of the AMGT Schedules ensuring that high
risk and statutory service obligations are prioritised and delivered in a timely manner.
• Assist operational teams with the scheduled delivery of routine compliance tasks (as
documented in Ops Pal's technical sections). Report any deficiencies found in the
application of the compliance protocols
• Develop and maintain the Planned Preventive Maintenance (PPMA) schedules ensuring
that it interfaces and supports with any local authority Annual Maintenance Plan (AMP).
• Lead and manage on technical based small works capital expenditure projects including
refurbishments, plant installations and refresh works linked to the PPMA schedules.
• To keep up to date and familiar with current legislation and maintain systems of control in
accordance with company policy and key facilities management plans. This includes
technical aspects of the Asbestos Management Plan (AMP); Water Quality Management
Plan (WMP); Fire Safety Management Plan (FMP) and Electrical Safety Management Plan
(EMP).
• Make sure that Centre Operational Teams have a core understanding of day-to-day
technical operations and tasks needed to ensure that facilities can open and operate.
Facilitate competency training and site-specific workshops to Operational duty teams in
order that they can undertake these duties in a safe and competent manner.
• Ensure all centre environments are running at optimum performance including air & water
treatment systems and plant.
• Manage MAIN, AMGT, PPMA & SWEX expenditure for your designated contract/facilities
against budget and report on deviations and overspends were appropriate.
• Ensure that all expenditure and procurement of goods & services follow company
procurement rules and reflects best value. This includes the requirement to periodically
review contracts and schedules of rates with service providers to ensure that all technical
purchasing is equal to or better than current market rates.
• To work closely with the Corporate Health and Safety Team to develop a robust safety
culture, maintaining, developing and promoting Health & Safety to ensuring that BH Live is
providing the highest standards of health and safety to its workforce, contractors and
customers.
• Oversee and execute the cost-effective procurement of all contractors, materials, and
services. This includes controlling and monitoring work quality against technical
specifications and escalating deviations to ensure high standards are maintained.
• Provide expert technical support and advice to manage facilities issues, ensuring strict
adherence to the established response guidelines and call-out cascade (TOFM02). This
includes evaluating, prioritizing, and coordinating necessary remedial actions for all
unplanned issues, especially during serious and critical incidents
• Work collaboratively with the Corporate Energy and Environmental Manager to reduce BH
Live’s carbon footprint and fulfil environmental obligations. Ensure buildings are managed
and operated with energy efficiency as a high priority
• Undertake any other duties commensurate with the post as requested by management.
Skills and experience
Details
Relevant operational experience of providing a comprehensive maintenance
service to a complex portfolio of facilities
Relevant operational experience of developing a performance management and
continuous improvement culture
Experience of maintenance activities in leisure or entertainment facilities
Relevant operational experience of developing in house maintenance teams
Knowledge of mechanical and electrical maintenance service provision
Knowledge of building fabric maintenance service provision
Knowledge of maintenance service software and BEMS systems
Knowledge of Pool Plant machinery
Sound verbal and written communication skills
Good interpersonal skills
Administrative skills
Analytical and decision-making skills
Presentation skills
Knowledge and understanding of IT
Positive, confident, innovative and motivated
Able to work under pressure
Ability to lead a team
Due to the wide variation of operational working hours within BH Live, a flexible
approach to working hours will be required. This may include evening, weekend
and Bank Holiday working.
Criteria
Essential
Essential
Desirable
Essential
Essential
Essential
Essential
Desirable
Essential
Essential
Essential
Essential
Desirable
Essential
Essential
Essential
Essential
Essential
Qualifications
Recognised mechanical and/or electrical qualification
Desirable
Desirable
Member of a recognised professional trade organisation
Recognised Health and Safety qualification Desirable
Desirable
National Pool Plant Operators Certificate
Roles and responsibilities will evolve and change over time.
Owner: HR
Date updated/date effective from: 29.10.2025