Box Office Manager

Norden Farm Centre for the Arts

Maidenhead

Salary: £12.72 p/hour | £17,192 per annum

Norden Farm Centre for the Arts is seeking a Box Office Manager to oversee and deliver the sales and ticketing operation at their vibrant and busy arts centre.

Norden Farm Centre for the Arts is seeking a Box Office Manager to oversee and deliver the sales and ticketing operation at their vibrant and busy arts centre.

They are the first point of contact for audiences and visitors – inspiring the Box Office team to deliver an excellent level of customer service.

Role details

• 28 hours a week inclusive of 30 minute lunch breaks Tuesday to Friday 1.15pm – 8.15pm (with potential for additional hours during busy periods). Once a month there is a Saturday shift.
• Permanent
• For more details and to apply, please visit the Norden Farm Centre for the Arts website.

Role responsibilities

Box Office management

• Manage the set up and maintenance of all events, products and offers on Spektrix
• Ensure that Box Office data is GDPR compliant and that data is handled and maintained as per our data protection policy
• Ensure that Spektrix is maintained, lead on new processes and be the main point of contact for all Box Office issues related to Spektrix
• Manage promoter holds and third party ticket sales
• Manage complimentary ticket requests from agents, staff and volunteers
• Liaise with the Marketing department to ensure the website is up to date and that bookings and offers are working correctly
• Work with the Marketing department on promotions
• Oversee box office email accounts and phone lines, being responsible for automated voice messages
• Be the main contact for group bookings, liaising with schools and raising invoices
• Produce reports as required for agents, tutors and for internal use
• Strive to continually improve the customer experience, through training and industry events

Box Office team management

• Line manage the Box Office team
• Prepare the Box Office rotas and manage holiday requests
• Lead on the training and induction of Box Office staff
• Ensure all Box Office staff are trained to a high standard required and have a high level of customer service
• Ensure all Box Office staff are well informed about Norden Farm events, both on and off site

Customer service

• Ensure that all visitors feel welcome and informed
• Provide an efficient experience for bookers, via face to face, phone and online sales
• Be the first point of contact for complaints, feedback, refunds and exchanges
• Maximise ticket sales by promoting cross-sales and upselling within the Box Office team
• Maintain an excellent knowledge about Norden Farm events and ticket offers
• Be knowledgeable about Norden Farm’s catering offering and education work
• Ensure that bookings and enquiries are dealt with efficiently and be the first point of contact for feedback around refunds and exchanges
• Work with the House Manager, Duty Managers and Catering Manager to ensure customer satisfaction is high throughout their journey

General

• Attend weekly staff meetings
• Undertake any other duties as required and in keeping with the overall purpose of the role

Person specifications

Essential

• Experience of using a CRM system to a high standard
• Strong IT skills
• Methodical and logical with a keen eye for detail
• Experience of delivering high standards of customer service
• GDPR knowledge
• Ability to work independently
• Ability to work in a busy environment and motivate a team
• A confident and friendly manner with a can-do attitude
• Excellent verbal and written communication skills
• Strong attention to detail
• Strong organisational skills and ability to prioritise workload
• A genuine interest in the arts

Desirable

• Experience of working in a Box Office and of best practice
• Experience of using Spektrix
• Experience of using Microsoft 365, OneDrive, Teams and Sharepoint
• Knowledge of Gift Aid
• Knowledge of the local area

How to apply

You can find an application form for this role via the Norden Farm Centre for the Arts website.

Please email completed applications to admin@nordenfarm.org

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The closing date for this position is 23/10/2025 at 23:59