Administration Team Manager

Job description and person specification

Sheffield Citizens Advice and Law Centre provides a range of advice and advocacy
services through digital means, by telephone and in person. We seek to empower our
clients and support them to improve their confidence and capability on a wide range of
issues. We campaign for change to social policy to improve the well-being of the
people and communities we support.

Our advice services provide help and advice across a wide range of issues and more in
depth help in respect of welfare benefits, debt, housing, employment, immigration and
discrimination. Our independent advocacy services are delivered through Sheffield
Advocacy  Hub, in partnership with three organisations.

We aim for excellence. Our ambition is to be among the best advice and advocacy
services in the  country, and one of the leading voluntary and community
organisations in Sheffield.

Purpose of job

Your role is to support the smooth, efficient and effective running of our operations,
by managing our administration function and our team of administrators.

You will manage staff and liaise with colleagues to ensure efficient and effective
allocation of tasks and duties in line with agreed timescales, accuracy and quality
standards.

You will be part of our support services management team, including three other
Team Managers.  You will work closely with your colleagues to ensure that all support
service functions are delivered, including providing cover where required.

Our support service Team Managers are responsible for planning, supervising and
providing generalist and specialist administration and support for the whole
organisation and for all our services to clients, including Advice services (eg welfare
benefits, debt, housing, employment, immigration, discrimination and other areas of
public and social welfare law), and Advocacy services (working across adult social care,
NHS services and in Sheffield communities).

Team Managers are required to undertake all their duties in accordance with Citizens
Advice Sheffield policies and procedures, utilising national and local sources of
information and guidance.

As our Administrators spend the bulk of their working hours in our office, we will
expect the postholder to work from the office for at least 80% of the hours, across a
minimum of three days per week.

Responsible to:

●  Head of Resources and Organisational Development

Responsible for:

●  Administrators
●  Specialist Administrators (if relevant)
●  Volunteers

Main duties and responsibilities

●  Planning and supervising support and administration for advice and advocacy
service delivery, including support for digital, telephone and in-person services
●  Planning and implementing the deployment of administrators and volunteers for

this purpose

●  Managing and developing the team of administrators, supporting them to work as
a team to meet the support and administrative needs of the services particularly
through the effective use of innovative ICT and digital solutions

●  Managing and developing Specialist Administrators where appropriate
●  Managing risks to meet health and safety, information assurance and other

compliance requirements

●  Participating alongside colleagues in the induction and training of staff and

volunteers in the areas relevant to this post

●  Planning and implementing service support systems and processes, including for
reception, record keeping, reports, casework and other aspects of advice and
advocacy service delivery

●  Monitoring and reporting on service outputs and outcomes.
●  Managing contractors, including where appropriate service level agreements and

key performance indicators

●  Working as part of our team of Service Support Team Managers, who cover

Finance, Human Resources and ICT alongside this post.

Person specification

Team Managers work to a common set of competencies as set out in the separate
document.  There are also two competencies specific to the Admin Team Manager role.

In addition to the competencies, the postholder must have the Right to Work in the UK,
and will be subject to a basic DBS check.