Job Description

Position:

Life Connector

Department/Service:

Job Status:

Hours of Work:

Leave:

Location:

Future Support
Contracted to 31st July 2027 with potential of further 2 years extension.

37 Hours per Week – subject to Four Day Week scheme

23 days per annum plus Bank Holidays

Hybrid working in North Norfolk, Breckland and Norwich.

Salary:
Application Deadline:  25/09/2025 – with potential for deadline to be brought forward subject to

£26,500

Interview Date:

applications received
T.B.D.

Our vision is of vibrant and strong communities where everybody can live independent, safe and
happy lives.

Vision statement:

Context and Purpose of the Job
This role will form part of the Proactive Intervention and Prevention Programme (PIPP); a community-based
service supporting older adults in Norfolk to stay active, connected and independent for longer. By focusing
on ageing well, reducing loneliness, and providing timely advice and practical support, the programme aims
to reduce falls, prevent crises and ultimately, avoid unnecessary escalation into health and social care
services.

This service is funded by Norfolk County Council and delivered in partnership with Community Action
Norfolk, Age UK, and CADAT. As the lead partner, Community Action Norfolk will provide overall
coordination and management, while Future Projects and other delivery partners will provide the Life
Connector part of this programme, nevertheless, all partners will work closely together to deliver and
excellent range of support to clients and communities.

Personal Specification
We are seeking a dedicated and experienced Life Connector to join our welcoming team in Norwich. The
ideal candidate will bring a strong background in delivering high-quality advice and support, with a
particular focus on health, community work and ageing well. However, a broad understanding across key
areas such as housing, employment, finance, wellbeing, and safeguarding is essential. A sound knowledge
of local services and resources is also desirable.
You will have a deep understanding of the challenges and barriers faced by individuals and will be skilled in
helping them navigate these through effective support planning. Your approach will be empathetic, patient,
and sensitive, yet you’ll also be confident in applying appropriate challenge—both to those you support and
to colleagues or professionals when necessary.
Building trusting, positive relationships with service users will come naturally to you, and you’ll demonstrate
a tenacious, solution-focused mindset to help them achieve the best possible outcomes. You will be
someone who consistently goes the extra mile to exceed expectations and deliver a first-class, person-
centred service.
Flexibility is key—you’ll be comfortable working both independently and as part of a larger team, showing
initiative and confidence in your role.
A full driving licence and access to a vehicle are essential, as the role involves travel to meet clients in the
community.

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About the role

As part of the Proactive Intervention and Prevention Programme (PIPP), Life Connectors provide practical,
person-centred support to vulnerable adults (50 years and over) who are identified as frail, at risk of falling
or who have related issues which impact wellbeing. You will work to assess the needs of your allocated
clients, co-produce and implement a Personalised Intervention Plan, and help them to remove any barriers
that prevent them from addressing the issues identified.

As a Life Connector, you will work flexibly within local communities, travelling across your designated areas
to visit people in their homes or community settings. You will build trusted relationships and work with
partner agencies to support clients in a holistic way that promotes independence and wellbeing, social
connection, and access to advice and information, with the ultimate goal of reducing/preventing the risk of
falls and the use of use of statutory social services. Depending on the goals and needs of the individual,
this may include:

Introducing them to local activities and services that are relevant to them.

•
•  Assisting them to build new friendships and community links which may ultimately allow them to

contribute themselves.

•  Provide information, advice and guidance to help people to gain the knowledge, skills, tools, and
confidence so that they can overcome their personal challenges and reach self-identified goals.
•  Referring them to services that can assist in reducing their isolation, such as community transport

schemes, lunch and social clubs, and other activities.

•  Referring to additional advice services where internal support is not able to provide relevant

support.

The support provided will be time focussed and time limited, with interventions typically lasting up to 12
weeks per client. Although the support time will vary according to each client and longer support time might
be possible for clients with more complex needs, the Life Connector will need to work effectively to achieve
specific goals that help people move forward and maintain their independence.  To achieve this, Life
Connectors will work alongside partner agencies within the Proactive Intervention and Prevention
Programme, as well as other initiatives, to develop a preventative and sustainable approach.  Examples of
other initiatives with whom the Life Connector will have a close relationship with include social prescribing,
Local Authority Early Help Hubs, and Integrated Care Co-ordination.

The approach employed should consider empathy, compassion, and respect as integral, and should model
itself on participatory approaches to personal development. The successful candidate will have the ability to
both empathise and provide person-centered support, in line with a range of known and unexpected
priorities.  The post holder will have experience of dealing with people who face more complicated life
challenges.

Detailed duties and responsibilities:

•  Establish relationships and build rapport and trust with individuals referred or otherwise identified for the

service and support and encourage them to articulate their desired outcomes.

•  Deliver a range of interventions with clients, from signposting to in-home multidisciplinary support,

including accompanying clients to appointments or activities when needed.

•  Carry out structured check-ins at 2 - 3 weeks and again three months post-exit, identifying any unmet

needs or regression and supporting re-engagement where appropriate.

•  Support monitoring and evaluation by conducting the baseline and exit assessments of clients, and the

identification of triage trends, needs and barriers to engagement.

•  Adequate and timely recording of interventions, assessments and outcomes on CRM.
•  Gather and collate information, including case studies, in a prescribed format, in order to demonstrate

the impact of the project.

•  Attend monthly Review Panels, sharing anonymised case studies, triage trends and barriers to

engagement, and incorporating learning into practice.

•  Work alongside statutory and VCSE services and build strong relationships to coordinate person-

centred support for clients.

•  Working with the Support Coordinator role to ensure the effective and efficient use and support of

volunteers in your area in a range of roles: connecting, filling in transport applications, escorting,

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marketing, championing the project. It is expected that the service will actively encourage older people
to become volunteers.

•  Contribute to local community development by identifying gaps in services, suggesting new or improved

activities, and monitoring the effectiveness of commissioned support.

•  Provide a time focused support service alongside volunteer mentors to enable people to achieve those

outcomes within their own communities (including by enabling people to meet their own identified needs
and achieve their own outcomes).

•  Meet all performance targets, and reporting requirements ensuring accurate data collection and

evaluation.

•  Work with Coordinators and volunteers in active asset mapping, developing and disseminating

knowledge of local groups, activities and networks that will inform and support the continuous
development of a borough wide resource and practically help us engage people in them.

Job environment:

The post holder will work flexibly across the North Norfolk District and Breckland District areas from a
variety of offices, working closely with partner agencies and Future Projects’ Support Manager.   The
working environment may at times be challenging and varied so flexibility is very important.  The post
holder must be able to deal with a range of vulnerable people and must be required to respond to client
need out of hours and at weekends on occasions. Significant flexibility in working patterns and hours will be
afforded, however the majority of the post’s working time will be during ordinary office hours, with a mix of
home and community working and in-office presence. This includes regular visits to the charity’s premises
and bases of operation across Norfolk. On occasions there will be a need for evening and weekend work
subject to the needs of the charity.

About Future Projects: Future Projects is a registered charity which was founded in 2000 by two
volunteers who had become increasingly frustrated at the social exclusion, poverty, and lack of support
available in their local community. They recognised that the issues people faced on their local housing
estate in Norwich – one of the most deprived in the U.K. – could not be resolved by simply addressing one
problem at a time in isolation. So they set about working with the local community to understand their
needs and ambitions, and developed projects in youth work, education, media and advice along the way.

Today, we aim to help people in difficult situations build in their strengths and capabilities, and to develop
the skills confidence and resilience to take control and transform their lives.  We do this by providing high
quality services in the community which promote education, health & wellbeing, skills, employment and
improved life chances.

Our current projects and services are organised in three distinct departments as set out below.

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Key Deliverables: The key deliverables outline the priority tasks and responsibilities of this post, against
which the post-holder will be held to account.

1.  Ensure that the advice, guidance and support provided is of the highest possible standard and

considers empathy, compassion and respect for clients at all times

2.  Develop and grow specialist knowledge in relation to the objects of the project and apply that

knowledge in both the planning and delivery of the service

3.  Develop and maintain effective networks and partnerships with local stakeholders to promote and

develop the service for the benefit of the clientele.

4.  Follow safety systems and other operational procedures relating to the delivery of community

support services at all times, including but not limited to safeguarding, health & safety, lone working,
security, and data protection and confidentiality etc.

5.  Capture and record accurate and timely monitoring and management of information in relation to the
delivery of the service, including but not limited to: case notes, client data consents, risk assessment
and management plans, case reviews, information sharing agreements, client outcomes data and
so on.

Other duties and responsibilities:

Service Delivery

•  Deliver face to face advice, guidance and practical support to clients across a range of themes

including: welfare rights, health, housing, finance, criminal justice, and wellbeing

•  Deliver specialist support directly to clients in complex cases where a high level of expertise is

required

•  Deliver support, training, or capacity development where appropriate to enable clients to manage

their own support needs independently in the long term

•  Ensure that the service is client focused, consistent and of the highest quality in terms of the

delivery of advice, guidance and support

•  Ensure that equality of opportunity and diversity are embedded throughout all aspects of delivery of

the service

•  Ensure that support plans are outcome focused, co-produced, and provide opportunities for

capacity building in order to promote independence

•  Support clients to access other agencies or provision where additional specialist support is required

or where other services may be best placed to help

•  Undertake outreach activities to provide support services to those unable to travel, including one-to-

one meetings at other premises or in the client’s home

•  Keep abreast of client trends/needs and wider external developments affecting the service, and

•

supporting the Service Manager to develop the service to meet these needs.
Implement systems and mechanisms to ensure that stakeholders and service users are able to
contribute to the design, development and delivery of the service, ensuring accountability to the
communities we serve.

•  Take responsibility for the safe use of the ‘community support venues, ensuring health and safety,

security, and safeguarding systems are implemented effectively

•  Ensure the service complies with funder/commissioner requirements and provide

monitoring/evaluation reports as required

Financial Management

•  Follow the organisation’s financial procurement procedures to purchase minor items as required

and under the direction of the Support Services Manager

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Staff and Volunteer Management

•  Attend and contribute to whole-team meetings and participate in internal and external/clinical

support and supervisions as required

•  Participate in the recruitment, induction and training of volunteers to support the service and

contribute to the organisations vision and values. Work closely with volunteers, ensuring they
receive the support and direction required to carry out their roles effectively
In conjunction with the Management Team, promote a common culture across the charity, including
good teamwork and lines of communication between all members of staff.

•

Wider environment

•  Keep up to date with changes in legislation, best practice and local policy to inform developments in

the service, particularly with regard to welfare rights and benefits.

•  Promote the work of Future Support services locally through networks, partnerships and other

initiatives.

•  Represent Future Projects in a professional way at relevant meetings and networking functions to

build on good practice and development opportunities.

Other duties and responsibilities

•  Promote the aims, policies, and objectives of Future Projects.
•  Develop a good working knowledge of the operational area, its demographics, key communities,

third, private and public sector contacts, networks and partnerships

•  Represent the Support Service at events and present information about Future Support to

audiences as required

•  Maintain confidentiality in the working environment, ensuring that the privacy and dignity of clients

are protected at all times

•  Undertake such other duties as may lie within the scope of this post to ensure the effective delivery

and development of the service

•  Undertake such other duties as may lie within the scope of this post

This role profile is not exhaustive and is subject to review in conjunction with the post holder and
according to future changes/developments in the service.

Supervision: The Post will report directly to the Delivery and Partnership Manager, employed by
Community Action Norfolk, on all matters relating to the operational delivery of PIPP, while day-to-day line
management will be provided by the Senior Team Lead and Support Services Manager at Future Projects.
The post holder will receive regular support and supervision.

Line Management Responsibility: There is no line management responsibility attached to this role.

Health and Safety/Safeguarding: The post holder must comply with policies and procedures relating to
health and safety, security, confidentiality, data protection, vulnerable adults and safeguarding children, and
preventing extremism and radicalisation; and report all concerns or disclosures to the appropriate person.
Future Projects is committed to safeguarding children and vulnerable adults and expects all staff and
volunteers to share that commitment. Our primary concern is always the safety and wellbeing of children
and vulnerable adults.

•  The Charity’s Designated Safeguarding Lead for Children is: Jane MacLennan– Deputy Head

Teacher at Future Education: j.maclennan@futureeducation.org.uk 01603 251 310

•  The Charity’s Designated Safeguarding Lead for Vulnerable Adults is: Grace Richardson – Support

Services Manager: g.richardson@futureprojects.org.uk 01603 250 505

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Future Projects will provide a programme of induction and training to include Health & Safety and
Safeguarding, and will make external training available as required.

Equalities: The post holder must be aware of, support and promote equality and diversity in all its forms,
and ensure that clients have equality of access to the services on offer.
In the context of this role, this includes being mindful of audiences’ access requirements to information,
facilities and services and making reasonable adjustments where appropriate.

Future Projects is an equal opportunities employer, a Living Wage employer, and a Disability Confident
employer; more information available on request.

Pre-employment checks: Employment will be subject to satisfactory pre-employment checks such as right
to work in the UK and enhanced checks from the Disclosure and Barring Service. Please see the
application form for guidance.

Application Guidance

When completing your application form, please refer directly to
the Context and Purpose of the Job and Personal Profile
sections of the job description.

Please include relevant details of your training, experience,
knowledge and skills in relation to these sections. Applications
will be shortlisted for interview on the basis of this.

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