MIND IN CROYDON LTD
15,571 per year
South Croydon
Full-time
5th December 2025
Mind in Croydon Orchard House 15a Purley Road South Croydon CR2 6EZ t: 020 8668 2210 w: www.mindincroydon.org.uk e: admin@mindincroydon.org.uk Chief Executive Emma Turner November 2025 Dear Candidate Re: Part time Counselling Service Administrator Thank you for your interest in this post and towards our organisation, Mind in Croydon. I am pleased to enclose: Job description and person specification for the part time Counselling Service Administrator Guidelines for applicants Organisation Summary The closing date for receipt of applications is 5pm on Wednesday 5th December 2025. We will review applications and hold interviews on a rolling basis so we encourage you to submit your interest early. To apply, please submit an up-to-date copy of your CV and a cover letter no longer than 2 A4 pages to recruitment@mindincroydon.org.uk , outlining your reasons for applying and demonstrating how you meet the criteria set out in the person specification. Applications without cover letter will not be accepted. Your faithfully Nicoletta Crivellaro People Manager at Mind in Croydon Mind in Croydon is a company limited by guarantee. Registered in England No. 3697578. Registered office: 26 Pampisford Road, Purley, Surrey CR8 2NE. Charity No. 1073880 COUNSELLING SERVICE ADMINISTRATOR JOB ADVERT ___________________________________________________________________________ Mind in Croydon is looking for a proactive, organised and compassionate individual to join our team as the Counselling Service Administrator. This role is ideal for someone who enjoys working with people, can manage a variety of tasks with confidence, and is motivated by supporting services that make a real difference to the community. Given the sensitive and confidential nature of this role, candidates should have some working knowledge of counselling service delivery and ethical practice, as well as experience supporting or communicating with individuals who may be experiencing mental health difficulties Counselling Service Administrator Salary: Terms: Hours £15,571 pa The role is offered on a fixed-term basis until 31 March 2026, with potential for extension pending future funding 18.5 hours per week: Tuesday 4.30 pm to 9 pm Thursday 9 am to 5 pm Friday 9 am to 5 pm Reports to: Counselling service manager Based at: Mind in Croydon Orchard House 15 Purley Road, South Croydon, CR2 6EZ. This role is fully office-based and does not offer hybrid working. If you would like to discuss the post further, please contact: recruitment@mindincroydon.org.uk to arrange an informal call with the Counselling Service Manager or Head of Mental Health and Wellbeing Service COUNSELLING SERVICE ADMINISTRATOR ORGANISATION SUMMARY AND OBJECTIVES OF THE POST ___________________________________________________________________________ Mind in Croydon (MiC) is a mental health charity founded in 1967 to promote good mental health. Our vision is a world where everyone with mental health issues receives support and respect, and where inequality and stigma are eliminated. We are a voluntary sector organisation, a company limited by guarantee and a registered charity, with over 50 members of staff working across 2 offices and outreach locations in the London borough of Croydon. While we maintain strong links with National Mind and other local Minds within the Mind Federation, we are completely independent in how we govern ourselves, run our campaigns and how we raise and manage our funding. We provide a wide range of services to support, inform and empower anyone experiencing a mental health problem. These include independent mental health advocacy; carers support; counselling; welfare benefits advice, form completion and representation; peer support; information and advice; physical activities; group activities and crisis support. Through these services, we promote greater understanding of mental health and foster positive attitudes within Croydon and beyond. Over the past year, Mind in Croydon supported over 15,000 individuals, an increase of over 50%, compared to the previous year. We are deeply grateful to all the volunteers, partners and stakeholders in Croydon who support our charity. Their commitment has made it possible to meet the growing demand for our services. CONTEXT OF THE POST ___________________________________________________________________________ Our Counselling Service delivers high-quality, one-to-one counselling to adults aged 18 and over who are experiencing a wide range of mental health challenges. Accredited by the British Association for Counselling and Psychotherapy (BACP), the service operates within strict ethical and professional standards, ensuring that every client receives safe, confidential and person-centred support. Over the past year, our service delivered 1,843 counselling sessions and supported 458 individuals through one-to-one counselling and therapeutic groups. Client outcomes remain consistently strong, with 100% of respondents likely to recommend the service, 94% reporting improved ability to cope, 86% feeling less isolated, and 98% noting an overall improvement in their health and wellbeing. To improve accessibility, we have introduced online and email referral options, as well as sessions, enabling clients to submit requests easily and receive immediate confirmation and support. We also provide a dedicated Carers Counselling programme, offering six free counselling sessions and monthly psycho-educational workshops. Last year, 241 carers received support, including 158 through one-to-one counselling and 46 who attended 11 group workshops. Our service relies on a skilled team of staff and volunteer counsellors, who together create more than 4,000 counselling hours each year. In addition to individual therapy, we offer counsellor-led psycho-educational groups, supporting up to eight participants at a time on topics such as anxiety and anger management. Carers and clients help shape these groups by telling us what they need most. The Counselling Service Administrator plays a key role in ensuring this service runs smoothly, from coordinating referrals and supporting clients with their enquiries, to assisting counsellors and maintaining accurate records. Your contribution will help us continue delivering a trusted, accessible, and life-changing service for our community. COUSELLING SERVICE ADMINISTRATOR JOB DESCRIPTION ___________________________________________________________________________ Salary: Terms: Hours £15,571 pa The role is offered on a fixed-term basis until 31 March 2026, with potential for extension pending future funding 18.5 hours per week: Tuesday 4.30 pm to 9 pm Thursday 9 am to 5 pm Friday 9 am to 5 pm Reports to: Counselling service manager Based at: Mind in Croydon Orchard House 15 Purley Road, South Croydon, CR2 6EZ This role is fully office-based and does not offer hybrid working. PURPOSE OF THE ROLE We are looking for a proactive and organised administrator to support the smooth day-to- day running of our busy and growing Counselling Service. Working closely with the Counselling Service Manager and wider team, this role ensures that all administrative systems run efficiently and that clients, counsellors, and volunteers receive a high standard of support KEY TASKS Client and Service Administration Welcome clients to the premises and respond to queries via email, telephone, and in person in a timely and professional manner. Maintain effective administrative systems, including the office calendar, attendance records, client waiting list, and online session appointments. Support the coordination of assessment interviews with volunteer counsellors. Manage new referrals: register enquiries, track assessments, and update any changes to schedules. Process returned registration questionnaires and send out client information packs. Allocate new clients promptly and ensure counsellors receive client messages or updates efficiently. Take cash/card payments, issue receipts, and manage payment links and tracking. Support volunteer counsellors and staff with daily administrative tasks. Work closely with other Counselling Service Administrators to ensure a smooth transition between day and evening services. Help maintain counselling rooms to a high standard in line with Health & Safety and Clinical Governance guidelines. Keep counselling personnel records updated. Send service updates and distribute information leaflets to key stakeholders as and when needed. Database Management Maintain accurate records in the database system. Register all enquiries and referrals. Support the collection and entry of monitoring data and statistics. Work with the Counselling Service Manager to update and refine the database as needed to meet funding and reporting requirements. Teamwork and General Duties Work collaboratively as part of the Therapeutic Service team and take part in team meetings. Attend regular supervision with your line manager to support development in the role. Provide cover, whenever possible, for other administrators on leave Maintain professional boundaries with service users, volunteers, and colleagues at all times. Follow all Mind in Croydon policies and procedures, including Confidentiality, Health & Safety, and Equal Opportunities. Attend staff meetings as and when required. Carry out any additional tasks required to support the effective running of the service. Job Description Agreement This job description outlines the main responsibilities of the role but is not exhaustive. Duties may be reviewed and amended as the needs of the service change. Any adjustments will be discussed with the postholder. Staff may be required to support other areas of work during peak times, staff absence, or to balance workloads. PERSON SPECIFICATION Essential criteria 1.Experience of working in mental health service provision in a client-facing administrative or reception role 2. Experience of working under pressure in a sometimes-challenging environment 3. Experience handling and storing confidential and sensitive information appropriately 4. Excellent verbal and written communication skills, with an ability to listen attentively 5. Excellent general administrative and time management skills 6. Excellent organisational skills 7. Commitment to valuing diversity and working inclusively 8. Ability to set up and use databases and produce reports (we use Views database) 9. Excellent IT skills including Microsoft Office Suite 10. Ability to work flexibly as part of a small team and independently 11. Experience managing confidentiality in healthcare settings 12. Awareness of the needs of people with mental health issues in the community. 13. Experience working in a counselling or therapeutic environment 14. Committed to professional development and learning culture