Relief Night Contact Worker (Waking Night) Caritas Bakhita House (Job Ref: 829-427)

£14.80 per hour | Permanent | Casual relief night cover as required | Bakhita House London| Closing Date 9 January 2026

Relief Night Contact Worker Job Description

Diocese of Westminster Rewards and Benefits Summary 2025

About the role

Caritas Bakhita House is part of the Diocese of Westminster’s response to human trafficking and modern slavery, providing a safe and supportive residential environment for women who have experienced exploitation.

We are seeking Relief Night Contact Workers to work waking night shifts (21:30–08:30) on a casual, as-required basis. The post holder will play a vital role in maintaining the safety and security of the house overnight, while providing emotional and practical support to residents and responding appropriately to new arrivals.

This role requires a calm, compassionate and vigilant individual who can work independently, use sound judgement and respond sensitively to women who may have experienced trauma.

Key responsibilities

• Maintain the safety and security of the house throughout the night

• Act as the first point of contact for residents, providing emotional and practical support as required

• Carry out building checks and report any health and safety, maintenance or security concerns

• Monitor CCTV systems in line with policies and procedures

• Respond to telephone enquiries and accurately log messages

• Update electronic records to contribute to each woman’s individual support plan

• Work closely with the Police when new residents arrive during the night

• Contribute to maintaining high standards of health, safety and community living

• Undertake general house duties as required

About you

You will be committed to the values of the Diocese of Westminster and able to demonstrate the following essential competencies:

• Excellent communication skills, with the ability to engage respectfully and compassionately
• Strong organisational skills, with attention to detail and accurate record-keeping
• Collaborative teamwork, while also being confident working alone overnight
• Problem-solving skills, with the ability to make informed decisions under pressure
• Adaptability and flexibility, responding positively to change and unexpected situations

• Ability to support women who have experienced trauma and may display challenging behaviour

• Ability to work sensitively with pregnant women and newborn babies

• Ability to work with discretion and within data protection and safeguarding frameworks

You will have experience of working with vulnerable people in residential or support settings, along with knowledge of health and safety, risk management and trauma-informed practice. Experience of working with victims of human trafficking and modern slavery is desirable.

A general understanding of the teachings of the Catholic Church is desirable but not essential.

What We’re Looking For

You will be someone who embodies the core values of the Diocese of Westminster: Competence, Reliability, Honesty, Perseverance and Love, and can demonstrate the following competencies:

✔ Excellent Communication Skills – able to communicate clearly and kindly with residents, colleagues and external professionals
✔ Excellent Organisational Skills – able to manage competing priorities with attention to detail
✔ Collaborative Teamwork – proven ability to contribute effectively to teams and also use initiative when working independently
✔ Problem Solving – able to approach challenges creatively and make informed decisions under pressure
✔ Adaptability and Flexibility – comfortable with change, able to adjust to new priorities and evolving processes

Experience of working with vulnerable people in residential or support environments is essential. A trauma-informed approach and understanding of issues such as human trafficking, asylum and safeguarding frameworks are desirable.

What We Offer

In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but is not limited to:

✔23 days annual leave + bank holidays (pro rata for part time employees)

✔Vouchers for free eye tests and £50 towards the cost of glasses

✔Reward Gateway scheme offering discounts on a wide range of products and services

✔Pension scheme for eligible employees – 5% paid by the employer

✔Salary exchange (salary sacrifice) for pension

✔Cycle to work scheme

✔Enhanced maternity, paternity and adoption pay

✔Employee Assistance Programme

✔Life assurance/ Death in Service benefit

Who we are

We are the Roman Catholic Diocese of Westminster, a faith-driven charity rooted in service, tradition, and community.

At the core of our mission is a commitment to faith, education, and social justice. Guided by Cardinal Vincent Nichols, we serve over 90,000 students across 208 schools, support 212 vibrant parishes, and drive countless social initiatives that bring hope and compassion to those in need. Our work extends beyond the Church walls, positively shaping communities and transforming lives.

We uphold the values of Competence, Reliability, Honesty, Perseverance, and Love—principles that define our mission and shape the way we serve. As we grow our team, we seek individuals who not only possess the skills for the role but also embody these values in their daily work.

We place human dignity at the centre of all we do and strive to foster communities of compassion, respect and inclusion

If you are looking for a role where your talents and commitment to service can make a real difference, we would love to hear from you.