CLC Job Profile
Full Job Title
Reports To:
Amber Chaplain and Outreach Worker
(afternoon support/evening coordinator)
Church Leader (Homelessness)
Internal Relationships:
Location & Hours of Work
Amber volunteer team
Grade:
Key Purpose
18.75 hours per week
Aldermoor Farmhouse
(With occasional attendance at other CLC sites as
required).
D-E
To coordinate and assist with the Amber chaplaincy and outreach service to support and empower women
involved in selling sex on the streets of Southampton. Working to encourage positive and empowered life
choices through build trusting, supportive relationships with women, providing holistic practical and spiritual
support and facilitating their engagement with and access to support through partner agencies.
Key Accountabilities
• Assist with the delivery of the afternoon Amber multi-agency mobile hub, and coordinate the evening
chaplaincy and outreach provision, ensuring consistent, compassionate presence and engagement
with women on the streets that affirms dignity and value.
• With the volunteer team cultivate safe, non-judgmental, and trusting relationships with women
involved in selling sex on the streets, recognising and responding to their individual journeys and
needs.
• Ensure the outreach van is clean, tidy, well stocked and appropriately maintained.
• Build and maintain collaborative relationships with local support workers across other agencies and
charities to ensure joined-up support pathways, including through regular attendance at Ladies Night
and regular communication with, and occasional attendance at, Night Light.
• Provide trauma-informed, person-centred support that addresses spiritual, emotional, and practical
needs, including through informal chaplaincy, offering emotional, spiritual, practical and relational
support.
• Where possible provide one-to-one follow-up support to encourage and support women to identify
and pursue their own goals and aspirations, promoting self-worth and resilience,
• Facilitate appropriate referrals and advocate for women’s needs within a multi-agency context,
helping and empowering them to engage with partner agencies to access housing, health, recovery,
and justice services, while respecting individual choices and readiness.
• Take responsibility for appropriate capture, storage and communication of relevant data that
demonstrates outcomes and helps to shape and grow the impact of what Amber can offer.
• Contribute to the continual learning and improvement of the project through helping coordinate and
deliver regular training, peer support events, monitoring, evaluation, and feedback of volunteers and
the Amber staff team.
• Participate in ongoing planning and review of outreach activities in line with the charities vision,
values and safeguarding standards.
Job Specification
October 2025
CLC Job Profile
• Where appropriate represent City Life Church and the Amber Project within the wider community,
including through social media, engagement with churches, local groups, and networks, to raise
awareness of the issues affecting women involved in selling sex on the streets, and to support
fundraising initiatives.
• Uphold and communicate the values and vision of the charity and the Amber project in all internal and
external relationships.
• Work alone, when necessary, in accordance with our Lone Working Policy
• Participate in reflective practice, regular supervision, and ongoing training to enhance the quality of
care and understanding of complex needs.
• Take responsibility for identifying and responding to safeguarding concerns fully complying with
policies, best practice and safeguarding legislation. Full Enhanced DBS check is required.
• Commit to listening and engaging with diverse communities with empathy and respect. Valuing
others internal and external to CLC.
Dimensions
The duties of this post are not exhaustive and may vary from time to time in line with the needs of CLC. If
business priorities change. It is not intended for any additional duties/ variations to require formal variation
of contract or to change the general scope of this job profile.
In accordance with the Equality Act 2010 it is an occupational requirement that the post holder is female and
a practicing Christian.
Qualifications and Experience
• English and Maths GSCE or equivalent
• Relevant counselling or chaplaincy skills training or experience desirable
Values and Behaviours & Personal Attributes
The post holder will be expected to operate in line with CLC values and behaviours. City Life Church charity is
involved in many different church activities and community projects. We are motivated by, and committed to,
loving, and serving people well. Our four overarching values are:
Compassionate Community
Pioneering
We embrace diversity, welcoming both friends
and strangers, and seek to offer a place of
belonging to all.
We are responsive to the needs of those within our
community and in the communities, we serve,
finding creative solutions, breaking new ground,
and courageously embracing the challenges that
come with change!
Empowering
Creativity
We seek to give people the tools to enable them
to live well and thrive. We are committed to
justice for all, respecting each person’s beliefs
and choices.
We value the courage to reflect, learn and express
ourselves creatively. We celebrate creativity in
every action, expression, response, and
collaboration.
Behaviours
Open - we are honest, transparent and respectful
Collaborative – we achieve more when we work together
Effective – we care about doing the best job we can
Job Specification
October 2025
CLC Job Profile
We welcome differences and encourage diverse input
• We learn from our mistakes
• We strive to keep improving
• We ask for, and offer, support when needed
• We solve problems by working together
• We give and receive useful feedback
• We communicate clearly
• We take responsibility for tasks from start to finish
Key Competencies
Communications
• Uses forms of communication appropriate to audience
• Takes responsibility for reading and understanding communications from CLC management
• Communicates in a professional and courteous manner
• Responds appropriately to requests for routine information and communicates clearly and concisely
•
Information and messages are conveyed accurately and timely
Leadership & Accountability
• Demonstrates a flexible attitude to own and others workload
• Manages workload with minimal supervision and achieves set deadlines
• Shows commitment to personal learning and development
• Committed to building and retaining effective working relationships
• Upholds the values of CLC
Planning & Organisation
• Prioritises and organises workload to achieve deadlines
• Proactively works with others to achieve individual and team objectives
• Works to agreed standards and achieves deadlines
• Able to follow detailed instructions
People and Team Management
• Understands own role in team
• Contributes to and shapes individual and team targets
• Treats colleagues and others with respect and courtesy
•
• Actively contributes to the work of the team
• Assists with aspects of induction of new staff
• Positively responds to requests for assistance from team members
Is committed to the team and the team agenda
Teaching, Learning and Pastoral
•
Is sensitive to spiritual and emotional needs of community, individuals, and other internal and external
stakeholders
• Signposts further advice/support where appropriate
Job Specification
October 2025
CLC Job Profile
Empathy (Incorporating Diversity & Inclusion)
• Takes responsibility to expand knowledge, understanding and the ability to sense others' perceptions
of how they see things.
• Recognises different perceptions and tolerant of the circumstances and needs of others without
judgement
• Models CLC expectations with regards to equalities, diversity and inclusion
• Able to demonstrate sensitivity, compassion and empathise with an individual’s circumstances
Financial Control
• Ensures records and data are collated, kept up to date and accurate
• Recognises issues that require escalation
• Follows good practice guidance and complies with CLC’s financial processes
Technical
• Takes responsibility to expand knowledge and understanding within own sphere of responsibility
• Recognises different needs of individuals in their ability to undertake their respective roles
• Models CLC expectations with regards to provision of its range of services locally or nationally
Working Conditions
• Follows best practice guidance and comply with safeguarding, health & safety regulations and policies
• Recognises and eliminates common hazards
• Able to anticipate dangerous incidents, identify risks and take appropriate action to mitigate those
risks
Innovation and Creativity
• Makes timely and considered decisions by applying knowledge
• Knows when a decision is beyond the level of responsibility and knows when to refer to others
• Contributes to service improvements
• Actively seeks client/stakeholder feedback to improve and develop performance
Reviewed:
Next Review due: March 2027
October 2025
Signed:
Name:
Date:
Job Specification
October 2025