Role:

Clinical Services Manager (Intake and Allocation)  (For further details on the role and our organisation, please refer to the full Candidate Brief here).

Hours:

Full time, 37.5 hours per week. 

Location:

Central London and with some flexible home-working arrangements. Attendance is required at our Central London offices as per business need.

Start date:

ASAP 

Salary:

£40,000 to £43,000 per annum, depending on experience.

Role description:

We are looking for an experienced and resourceful Clinical Services Manager (Intake and Allocation), this role will be responsible for leading and coordinating the intake and allocation of clients to appropriate ongoing therapists. This role ensures timely, and client-centred access to help, and plays a pivotal part in maintaining service quality, client flow, and clinician capacity.

The role involves working collaboratively with multiple stakeholders, including clinical assessment teams, supervisors and clients to assign clinicians effectively. 

Key aspects of this role will include:

• Ensuring trainees are allocated cases appropriate to their level of clinical experience and training requirements.
• Keeping service policies and protocols relating to allocations and intake under continual review.
• Efficient data management and reporting.
• Support the timely and accurate charging of client fees by supporting the set up of recurring client payments, issuing invoices and processing payments. 

About us

Since 1948, Tavistock Relationships has been building an international reputation as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples.

We train the next generation of couple therapists and provide clinical services to couples and parents, face to face (in London) and online. We provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.

About you

The ideal candidate for this role will have:

• High level interpersonal skills and the ability to work with a wide range of people
• Excellent communication skills (both written and verbal)
• Experience working within a clinical setting and liaising regarding safeguarding concerns
• Ability to lead on delivery after consultation with clinical colleagues
• Able to demonstrate the capacity to create and sustain relationships
• Excellent administrative and organisational skills with ability to plan ahead

For further details on the role, including complete person spec, please refer to the Job Description.

How to apply for this role

Please get in touch ASAP to express your interest in applying by submitting your CV and a cover letter to recruitment@tavistockrelationships.org. The role will close on Sunday 2nd November. Interviews are expected to take place on Thursday 6th November. 

Please note we are only able to accept applications from applicants who have and can demonstrate right to work in the UK.

Tavistock Relationships has identified a priority to increase racial diversity in the organisation. To support this priority, we would particularly welcome expressions of interest from applicants from diverse racial backgrounds. You can find a copy of our diversity and equality in employment policy here.