Quality Improvement and Research Administrator

The Royal College of Ophthalmologists is a membership organisation and the voice of the profession, with 4,500 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose

The post holder will provide administrative support across several key functions of the department, focusing mainly on clinical job description approval and sourcing of volunteers to attend appointment panels across the UK (Advisory Appointments Committee), quality improvement initiatives

,and committee administration.

Key Responsibilities

AACs and Job Planning

Responsibility for administration of the College’s Advisory Appointments Committee and ophthalmologist job planning advice service and Coordinating volunteers to attend Advisory Appointment Committees (AACs)
Administering the approval process for UK ophthalmologist job descriptions (c. 150 a year), assigning work to relevant Council Representatives and supervision of the progress of approvals to meet the average 3 week turn around
Providing general advice and guidance to stakeholders on job descriptions in accordance with the agreed job description guidance
Department document management and archiving including documents on the RCOphth website, managing document status spreadsheet used by department team and comms team

Quality Improvement (QI)

Support the QI Manager and QI Coordinator in the delivery of the College’s QI workstreams
Provide administrative support for the delivery of the RCOphth Review Service
Support the coproduction of guidance documents with members e.g. scheduling meetings, proofreading and formatting documents
In conjunction with the QI team, support delivery of the National Ophthalmology Database audits by answering queries, administration of the sign-up process for participating centres and invoicing process

Departmental Administration

Providing support to other members of the team as and when required including responding to queries
Liaison with other College Departments to ensure members and other stakeholders’ experience of any interactions with the College is proactive, positive, and efficient
Administering department committees e.g. appointments for chairs and committee members, scheduling meetings, agenda setting, minute taking and following up on actions
Assisting with other administrative process to support the work of the department team including Database administration including data entry and reporting

Other

Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.

Skills, Knowledge and Expertise

Knowledge, Qualifications and Experience

Previous administrative experience in a similar role
Knowledge and experience of Microsoft applications, including Word, Excel, Outlook and PowerPoint
Understands the importance of accurate and timely data entry

Skills and Abilities

Committed to providing excellent customer service Excellent interpersonal skills, the ability to build rapport and work effectively with staff and stakeholders
Ability to identify issues and solve problems logically
Excellent written and communication skills
Ability to contribute new ideas and suggest improvements to ways of working
Ability to work on own initiative and meet strict deadlines
Respects and cooperates with colleagues, working effectively with other departments when needed

Personal Qualities (Attributes)

Commitment to equity and diversity and understanding of how this applies to own area of work
Committed to own continuing professional development

Other

The post holder may occasionally be required to work some evenings and work away from home in the UK

Benefits & Values

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits

Hybrid working: two days in the office (one of which is Thursday), and three from home
25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Christmas and New Year)
One day of paid leave to move house
Enhance...

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