Age UK Sunderland Job Description Post: Essence Support Worker Location: Doxford Park Responsible to: Essence Manager Job Purpose To provide practical, social and emotional specialised support to individuals who are living with a mild to moderate diagnosis of dementia and their carers. (This role does not involve supporting people with personal care.) Job Description To ensure the provision of innovative interventions and ongoing practical, social and emotional support to those living with a mild to moderate diagnosis of dementia and their Carers. To develop a personal plan for the person with dementia and their carer, identifying appropriate interventions and barriers to maintain quality of life and independence. Ensure the carer’s personal plan includes the carer’s needs in relation to their caring responsibility and their own personal needs and development. To manage an active caseload ensuring all targets and KPIs are met. To act as a navigator/social prescriber and listening ear to people with dementia and their carers. To promote a self-management approach, to help people to help themselves through peer to peer support and access to more specialised service e.g. financial planning and legal services. To actively maintain the ‘Essence’ of the person with dementia – whether that be in the hobbies they enjoy, enabling everyday activities for as long as possible in their home and community and through the Essence Service bespoke activity programme. Encourage and support the person with dementia to remain linked into mainstream services, which can accommodate their needs and interests. To ensure the Essence transitional pathway is adhered to and higher support services are sought for the person with dementia and their carers where appropriate. Build a peer network that is supportive and offers opportunities for self-help and the sustainability for the person with dementia and their carer. To ensure a robust referral pathway to VCS and statutory support across the city. Support the carer of the person diagnosed with dementia to access support and advice to make known their life choices about their future care. To actively promote, develop and market the Essence service liaising with partner agencies appropriately as an Age UK Sunderland representative To ensure effective communication and joint working with the wider Age UK Sunderland teams To support the recruitment, training, and development of volunteers involved in the delivery of the Essence Service To keep accurate records of clients and volunteers via Charity Log in line with GDPR requirements. To act as a safeguarding Alerter To abide by and implement all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy. To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the Chief Executive Officer. Person Specification Post: Essence Service Support Worker Responsible to: Essence Manager Location: Doxford Park Essential Criteria Experience of supporting people with dementia and carers. Experience of social prescribing and sound understanding of community assets and infrastructure. Knowledge of specialist dementia services who provide support to people living with dementia and their carers. Experience of caseload management Experience of producing personal support plans for people with dementia and their carers Previous experience of working with vulnerable people Experience of supporting community peer support groups and activities. Possess excellent communication skills to deal with highly sensitive and emotional issues on a frequent and unpredictable basis. Have a good understanding of volunteering and demonstrate ability to recruit, train and retain volunteers. Commitment to working in the voluntary sector Be innovative with enthusiasm to take on new challenges. Be a dynamic self-starter Demonstrate a flair for organising Ability to respond effectively to unplanned/ emergency situations. A flexible approach to work Maintain confidentiality at all times NVQ Level 3 or equivalent experience of working in a community environment. Have excellent IT skills, with ability to produce reports, database input and other key IT project management tools. Possess a full, clean driving licence and have access to a car for work
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
A P P L I C A T I O N F O R E M P L O Y M E N T
Please complete in block letters, using black ink, or type. Where necessary continue answers
on a separate sheet of paper.
1. Details of Post
For which post are you applying? Essence Support Worker
How did you learn about this vacancy?
2. Personal Details
First Names
Address
……………………………………………………
Last Name
……………………………………………………
……………………………………………………
Post Code…………..………………………….
National Insurance No.
Tel. No. (Home) including area code
Mobile No.
Email
Tel No. (Work) including area code
May we telephone you at work?
Yes
No
In order to comply with the Asylum & Immigration Act 1996 we require appropriate
documentary evidence of authorisation to work, e.g. National Insurance No.
You will also be required to produce a British/EU passport.
Do you require a work permit to work in the UK Yes
No
If YES, please give details………………………………………………….…………………………
……………………………………………………………………………………………………………
3. Declaration
I understand that the information given on this form is true and correct, and understand
that any deception could result in instant dismissal.
Signed
Date
Private & Confidential for official use only
Ref No: Essence Support
Worker
App No:
1
4. Disability
What do we mean by disability? The Equality Act 2010 defines a disability as a "physical
or mental impairment which has a substantial and long-term adverse effect on a person's
ability to carry out normal day-to-day activities". An effect is long-term if it has lasted, or is
likely to last, more than 12 months.
If you consider yourself to have a disability as defined by the Equality Act 2010 and you require
any adjustments to or assistance with the interview process, please detail your requirements
below and we will try to make the necessary arrangements
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
5. Car Owner
Do you have a current full, clean driving licence? Yes
Do you own/have access to a car for work? Yes
Do you have D1 category on your driving licence? Yes
No
No
No
Number of years licence held ………………………………………………………
6. Criminal Convictions and Cautions
Due to working with vulnerable adults all posts are subject to Disclosure and Barring Service
checks. A caution or conviction does not necessarily mean you will not be considered for
employment. Each case is considered on its merits. This post is exempt from the
Rehabilitation of Offenders Act of 1974. This means that applicants are not entitled to withhold
details of cautions or convictions (including those considered spent) unless the caution or
conviction is "protected". "protected cautions" and "protected convictions" are defined in the
The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2013
and are not subject to disclosure to employers, and cannot be taken into account. Guidance
on the filtering of these cautions and convictions can be found on the Disclosure and Barring
Service website.
Other than a "protected caution" or "protected conviction", have you ever been convicted of a
criminal offence, received a caution, or awaiting prosecution?
Yes
No
If YES, details will be required from you in strict confidence on a separate sheet and they will
not necessarily debar you from employment within Age UK Sunderland.
Private & Confidential for official use only
Ref No: Essence Support
Worker
App No:
2
7. Employment History
Please give details of your present/most recent employer.
Job Title
Employment Status
Salary
Employer’s Name
Date appointed
Date of leaving
Reason for leaving
Period of notice required by current employer
Full time
Part time
If part time, state number of hours worked.
Employers Address
……………………………………………………
……………………………………………………
……………………………………………………
Post Code………..…………………………….
Brief description of main duties and responsibilities
Private & Confidential for official use only
Ref No: Essence Support
Worker
App No:
3
8. Employment History cont.
Dates from
and to
Name and
address of
employer
Position held and
outline of
responsibility
Reason for
leaving
Full/
Part-time
Pay/
benefits
8. Referees
Please give names and addresses of two referees. One should be your present or most
recent employer.
Private & Confidential for official use only
Ref No: Essence Support
Worker
App No:
4
Reference 1 – should be current/last
employer
Reference 2
Name…………………………………………….
Name…………………………………………….
Position Held…………………………………..
Positi...Sessional Support Workers
Crail & Wilson Residential Small Group Living Service
Expiry date: Friday 13 February 2026 at 12:00
Salary: £12.60 per hourRequirements: Female only*Hours: Sessional hoursLocation: Broadmeadows, Symington, KA1 5PU
We are looking for caring individuals to work within a residential care and small group living setting. Our team provide flexible cover to support people in their own lives, working with our residents who may have a variety of support needs such as learning difficulties, complex physical disabilities, behavioural needs and autism.
We are currently looking for a Sessional Support Workers to join our team.
This is a great opportunity for experienced Support Workers looking to take on a new challenge, those who have recently left college with a Social Care related qualification or those who perhaps have no practical or academic experience but can evidence that their values match those of the organisation and that they are motivated to work flexibly, supporting our customers in their lives. If you believe every person has something unique to offer and you have a genuine passion for making a difference in people's lives we want to hear from you.
The flexibility to work a rota that includes days, evenings, nights, and weekends is essential in all the roles. Shift patterns are day shift -7.15am to 7.15pm and night shift 7.15pm to 7.15am.
Other essential criteria for the all posts include:
- Effective verbal and written communication skills
- Basic IT skills
- Excellent people skills, good team worker and problem solver
- An enthusiastic attitude to developing skills in Social Care
- The ability to accept peoples’ differences and treat everyone as equals
- The ability to support people in a person-centred way to offer choice and promote inclusion.
- An enthusiastic attitude to developing skills in Social Care
- Work in line with Hansel’s values with the ability to accept peoples’ differences and treat everyone as equals
- The ability to support people in a person-centred way to offer choice and promote inclusion.
- An enthusiastic attitude to developing skills in Social Care
- The ability to attain registration with regulatory bodies
- Candidates must be 18 years old or over for insurance purposes
In return we offer a competitive compensation and benefits package which includes sleepover allowance (currently the equivalent of £12 per hour), 32 days annual leave (pro rata based on hours worked) plus other benefits including a 24/7 employee assistance program, full induction and comprehensive ongoing training and personal development opportunities.
These posts are considered to be Regulated Work with Adults as specified in the Protection of Vulnerable Groups (Scotland) (PVG) Act 2007. Accordingly, the preferred candidate will be required to become a member of the PVG Scheme or undergo a PVG Scheme Record Update if already a Scheme member prior to any formal offer of employment being made.
Hansel is an equal opportunities employer and we welcome applications from all who believe they fit the essential requirements for the job.
*Qualifies under the Equality Act 2010
Document downloads:
Day Centre Support Assistant
Dens
Day Centre Support Assistant Advert
Location: Hemel Hempstead, on site Salary: £13.49 Per hour
19 per week, 9am-1pm Mon Tues and Thurs, 9am-4pm Weds
Hours:
Hours:
Day Centre Manager
Reports to:
Reports to:
30th January 2026
Closing date:
Closing date:
About DENS
Our aim is to be the first port of call for people in Dacorum who are facing homelessness, poverty and social exclusion; to support and empower them to take the next positive step in their lives.
About the role
DENS Day Centre provides a safe and welcoming space for individuals experiencing homelessness, poverty and social exclusion. As a Day Centre Support Assistant, you’ll be at the heart of our mission, offering practical help, emotional support, and a listening ear to those who need it most.
You’ll be welcoming clients, helping them to access our facilities and finding out more about them so you can signpost them to the right support. You’ll help run activities like quizzes and games, prepare and serve meals, and work alongside other DENS staff and partner agencies to keep the centre running smoothly.
This is more than a job, it’s a chance to empower people to rebuild their lives. You’ll see firsthand the positive impact of your work, even on the toughest days. While the role can be demanding and unpredictable, it’s also deeply rewarding. You’ll be part of a dedicated team that never gives up on those who need help.
About you
We’re looking for a dedicated, friendly individual who is passionate about making a real difference in people’s lives and thrives in an environment where every day brings new challenges and opportunities to help others. Ideally you will have…
- Experience working with vulnerable adults.
- Strong communication and interpersonal skills.
- Ability to stay calm under pressure and handle challenging behaviour.
- Compassion, resilience, and a non-judgmental approach.
- Basic IT skills for recording client attendance and engagement
- The stamina to carry out the physical aspects of the role
Benefits
- Contributory pension scheme with NEST, employer contributions of 3%
- Sick pay scheme
- 25 days annual leave (FTE) + bank holidays
- 1 additional day of annual leave after each 5 years service (FTE, up to a max 3 days)
- 1 day per year to volunteer for DENS or another organisation (FTE)
- Employee assistance programme – 24/7 advice/support helpline & access to counselling
- Access to Medicash for cashback on health costs and access to services to support your wellbeing
- Staff wellbeing days and team building activities
- Training and professional qualifications relevant to your role
How to apply
- Please read the full Job Description & Personal Specification
- Send your CV and a supporting statement to by the closing date 30HR@dens.org.ukthJanuary 2026
Please advise us should you require adjustments to be made to the recruitment process
For an informal chat about the role, please contact Paul Stead on 01442 275900 Find out more about DENS at www.dens.org.uk
The Hepatitis C Trust runs national projects where peers draw on their lived experience of drug use and hepatitis C to support others. We are now recruiting for a role to join our Bristol & Severn team for a fixed term of 12 months.
As part of an experienced team, this role will promote hepatitis C awareness, blood borne virus testing and referral to treatment, for people living with hepatitis C. The role will support volunteer peers and increase the project’s reach to underserved communities. You’ll be providing vital harm reduction interventions including needle, syringe and naloxone provision across Bristol & Severn.
We value creativity, innovation, and compassion. We encourage applications from people with lived experience. Full support, coaching and training will be given.
If you would like to apply, please download the below documents and send the completed application form to administration@hepctrust.org.uk.
Stevenson, North Ayrshire
Sessional contracts available
Various shift patterns available
Our organisation was established in the mid-70s with the goal of providing outstanding social care for individuals with diverse support needs. We're dedicated to placing the people we support at the forefront of everything we do and providing customised care that suits their specific needs. Our core values of Life, Justice, and Community drive us to make a positive impact on people's lives.
TMF is delighted to confirm that on 1st April 2025 it joined Enable, one of Scotland’s leading charities who has been championing the rights of individuals for over 70 years. Enable’s mission is to work for an equal society where everyone has the right to live, work and participate in the communities of their choice. Across the charity’s three pillars, they deliver self-directed health and social care support with Enable Cares; employability and training services with Enable Works; and community projects and campaigns with Enable Communities.
This is an exciting opportunity to be part of The Mungo Foundation, where we positively impact the lives of those we support in our various services across Glasgow and Ayrshire. Located in Stevenston, North Ayrshire, Roslin House is a state of the art 8 bedded respite service that supports children and young people ages 5 - 18 with additional support needs to enjoy short stays.
We are looking for someone to join our dedicated team of childcare practitioners, who will support the Registered Service Manager to implement innovation whilst maintaining a positive environment for both those we support and our amazing staff group within the Roslin House Project. Our service is truly fantastic We are privileged to have the opportunity to be part of the lives of an inspiring, unique and amazing group of children and young people. We get to see them growing up and support them to live their best lives. We are looking for someone who is passionate, fun, caring and dedicated to join our staff team to – if that’s you we would love to hear from you. Please contact us at the service if you would like to know more information.
Are you ready to make a real difference to everyone at the Roslin House Project?
Bank Contract - Night Housekeeping Assistant
- Job reference
- 122644
- Department
- Housekeeping
- Location
- East Grinstead
- Pay scale from
- No Pay Scale
- Pay scale to
- No Pay Scale
- Closing date
- 31/03/2026
- Description
We’re on the look-out for a Night-time
Housekeeping Assistant, with meticulous standards to support a friendly team of Housekeeping Assistants. You’ll make sure that pristine cleanliness and hygiene standards are maintained though-out our hospital, The McIndoe Centre.Your role will be more than simply ensuring that our hospital is spick and span; reporting to the Head Housekeeper, you’ll clean and replenish clinical and non-clinical areas while ensuring that policies and procedures are followed.
About You- Strong background in cleaning standards –NVQ/QCF Level 2 qualified with solid hospital cleaning experience and knowledge of infection control, Health & Safety, and COSHH.
- Reliable, flexible, and committed –Dependable work ethic with the ability to adapt to changing demands.
- Works well independently or in a team –Comfortable taking initiative as well as collaborating effectively with colleagues.
- Calm and capable under pressure –Able to maintain high standards even in busy or demanding environments.
- Excellent communication and organisation –Clear communicator with strong planning and prioritisation skills.
- Supportive leadership abilities –Confident in mentoring and guiding team members when required.
Supported Living Worker
Domiciliary Support Worker
Location: Milton Keynes Supported Living - Supported Living Services
Pay rate: £12.60
Contracted hours:
ABOUT THE ROLE
This post is open to female applicants only, as being female is a genuine occupational requirement of the role under Schedule 9 of the Equality Act 2010.
Our Support Workers make a real difference to our residents every day; whether it’s helping them with their daily routines or personal care, providing companionship or joining in with the vast array of fun activities that take place in our homes, you’ll play a vital role in ensuring they are leading happy and fulfilled lives. You’ll also carry out light household duties to ensure that the household and resident’s rooms are kept clean and tidy, involving them where it’s appropriate to do so. You’ll understand that some days might be challenging, but you’ll also laugh, have fun and make lasting memories with our residents.
In joining us, you’ll also become part of our extended family. You’ll work alongside other team members who are passionate about providing care, warmth and kindness to all those who live and work in our homes.
AND IN RETURN
The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in. Therefore, we offer a great range of benefits, including a competitive salary, training and development.
Here are some of the other benefits you’ll enjoy as a valued member of our team:
- 28 days holiday (including Bank Holidays)
- A workplace pension
- Free uniform
- Free DBS
- Access to our Employee Assistance Programme
- Refer a Friend scheme rewarding you up to £1000 for every recommendation you make who successfully starts working for us
- Care Worker Charity membership for well being and financial aid
- Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more
ABOUT YOU
Ideally with, or willing to work towards, a Diploma/NVQ Level 2 in Health and Social Care (or equivalent), you’ll have a proven track record in elderly care and a commitment to providing high quality care standards for older people.
You’ll be a positive role model, with excellent communication skills and a natural ability to get along with others. You’ll be keen to learn and will want to excel at your job at all times, so we’ll provide all the support you need to start your career with us - all delivered in a nurturing, engaging and rewarding environment.
If you think you have the right skills and attitude to deliver the highest quality of care for our residents as a Support Worker within our care homes, then you could be next to join us. So, apply and get your career started with us today.
#carerolesg
St Paul's Waldorf School currently have an exciting opportunity for a dedicated practitioner to join the team as a Early Childhood Practitioner & Orchard Group Assistant, supporting teaching staff with responsibility for the development and educational provision of learners.
Job overview
You’ll be responsible for assisting with planning, preparation and delivery of lesson provision, both on a whole-class and individual basis, preparing resources to support learning activities as well as ensuring pupils are supported pastorally. You’ll contribute to evaluating student progress and provide feedback to the class teacher to ensure all students’ learning needs are being met.
Job requirements
- NVQ level 3 or equivalent, Steiner early years trained or prepared to undertake a Steiner-Waldorf early years training.
- A minimum of 3 GCSEs at C grade or above, including English and Maths
- Experience of class supervision and assisting with lesson provision to achieve positive learning outcomes
- Good written and verbal communication skills with the ability to work in tandem with teaching staff
- Ability to be empathetic and understanding to the needs of students
Why join us?
As a Early Childhood Practitioner & Orchard Group Assistant within St Paul's Waldorf School, you’ll be able to build upon your existing skillset within a supportive environment, with professional development, training, and career progression opportunities available.
St Paul's Steiner School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
Academic and Student Support Officer
Administrative
Full-time, permanent
£30,378 to 35,608 plus £1,730 Oxford weighting
35 hours per week
Deadline: Tuesday 17 February 2026
We’re looking for an organised, approachable and student-focused Academic and Student Support Officer to join our Academic Office at St Antony’s College. This is a full-time role (35 hours per week), with a salary of £30,378 to 35,608 gross per year plus an annual Oxford weighting allowance of £1,730.
Reporting to the Academic Services Manager, you will play a key role in supporting students throughout their time at the College and ensuring the smooth delivery of academic and examination-related administration.
About the role
The Academic and Student Support Officer provides high-quality administrative support to current students and works closely with colleagues across the College and the University. You will be an important point of contact for students, offering clear guidance, excellent customer service and well-judged support.
The role sits within the Academic Office, which supports students across the full student lifecycle, from admissions and pre-arrival communication through to graduation. You will work as part of a small, friendly and busy team, liaising closely with academic leads and other key College teams. The role is based on site at the College.
Your work will include:
Student administration
- Acting as the first point of contact for taught-course students, responding to enquiries about academic progression and student status
- Managing on-course processes such as progression, suspensions, withdrawals and returns to study
- Maintaining accurate student records, ensuring data integrity and GDPR compliance
- Preparing standard documentation, including status letters, transcripts and enrolment certificates
- Supporting induction and enrolment for new students and helping maintain accurate student records and lists
- Assisting with hardship funds and College grants, and escalating welfare or academic concerns when appropriate
- Organising termly student events and preparing the weekly student newsletter
Examinations support and administration
- Coordinating examination processes in line with College and University regulations
- Monitoring academic progress and proactively identifying issues
- Arranging reasonable adjustments and alternative exam arrangements for students with disabilities
- Processing applications for extensions, mitigating circumstances and academic adjustments
- Supporting examinations held in College, including exam set-up, invigilation coordination and paper handling
- Updating examination records and relevant College webpages
Graduation and Academic Office coordination
- Managing graduation administration, including registration on the student system and liaison with the University
- Organising College graduation ceremonies and acting as the attending College Officer on the day
- Maintaining the graduation section of the College website
- Supporting Academic Office projects, initiatives and peak-period activity across the student lifecycle
Some evening or weekend work will be required at key points in the academic year, including graduation ceremonies.
What we’re looking for
Essential
- Proven administrative experience with a strong commitment to excellent customer service
- Clear and confident communication skills, both written and verbal
- Strong attention to detail and the ability to work accurately
- Good numeracy and strong IT skills, with confidence using office systems and learning new applications
- Ability to prioritise competing demands, plan work effectively and remain calm under pressure
- Sound judgement and the ability to use initiative when dealing with queries or complex cases
- Awareness of data protection and GDPR requirements
- Tact, discretion and professionalism when handling confidential matters
- A collaborative, hands-on approach and willingness to support colleagues as part of a small team
- Flexibility and a cooperative attitude, including willingness to work occasional evenings or weekends
Desirable
Practice Development Officer (Children & Young People) - National Self-Harm
Location: National (Remote with travel across Scotland)
Salary: £26,459 - £30,828 per annum (£13.57 - £15.81 p/h equivalent)
Full Time - Permanent
If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Self-Harm Network Scotland service you can start your day knowing what you do really does make a difference!
Penumbra has been delivering the Self-Harm Network Scotland service since 2021 and through our work to date we have identified the need for a more tailored and bespoke response to self-harm for different communities and contexts across Scotland. As a Practice Development Officer, you will play a lead role in sharing the learning from our experience and practice to date through engagement and co-production with organisations and individuals in key communities across Scotland.
In this varied role you will develop and maintain links and relationships with a variety of organisations and services, such as education establishments, NHS services, statutory services and third sector services such as homelessness services, foodbanks, community hubs, LGBTQ+ services, carers services, bereavement support and other mental health support services. You will work collaboratively with a range of stakeholders to develop and deliver community-led capacity building activities and resources designed to increase access to support for people who self-harm, as well as the organisations and individuals who support them. This will include (but is not limited to) delivering self-harm awareness training, chairing focus groups, sharing service information, knowledge and resources, attending community events, delivering parent/carer group sessions and creating engaging resources.
You will provide and role model a compassionate response to self-harm, enabling communities to reduce the risk to people who self-harm and to respond effectively to distress in a community setting.
As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.
We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.
For more information, including full job description and application/interview guidance, please download our recruitment pack.
We cannot consider CV’s – all applications should go through the application process on our website. Only applications completed through our website will be considered. If you are unable to complete an online application, please contact us at recruitment@penumbra.org.uk and we can arrange for a paper copy to be sent out to you.
Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK.
Updates and responses to applications will come from our recruitment system. These emails may go into your spam inbox so please check frequently for any updates on your application. To avoid this happening please add “Penumbra Careers” – recruitment@penumbra.org.uk to your contact list. You can also check the status of your application by logging into the careers portal. If you have not had any update on your application, please contact us at recruitment@penumbra.org.uk.
Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don’t hesitate to contact us at recruitment@penumbra.org.uk.
We are recruiting for a Dependency and Recovery Peer Co-ordinator
We are Forward, the social enterprise that empowers people to break the cycle of crime and addiction to move forward and live fulfilling lives .
We deliver a range of MOJ Commissioned Rehabilitative services (CRS) directly for Probation in three key areas: Accommodation, Personal Wellbeing and Dependency & Recovery. Accommodation is delivered in Wales, Dependency and Recovery in London and Humberside, Personal Wellbeing in East of England, Sussex, Surrey and as a subcontractor in Kent and Cheshire.
These services work with Men 18+ who are under probation supervision, supporting them to navigate through their desired outcomes in order to achieve transformational change, break the cycle of offending and achieve long-term integration into society.
Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends, and a sense of community. No matter what your past, we believe anyone is capable of lasting change.
Role Responsibilities
You will be working remotely as part of a flexible, multi-disciplinary team, covering boroughs across London as a Lived Experience Co-Ordinator in the Dependency and Recovery Services as part of the CRS probation system.
You will contact new POP, providing an information pack, promote the benefits of working with us and introduce them to our Lived Experience Peers (LEPs). You will establish a referral pathway and continually promote our service in London via locally tailored marketing/publicity, e.g., roadshows/events, workshops, surgeries, local media, leveraging material from our ongoing “More Than My Past” campaign, giving voice to people with lived experience, and reinforcing the message that recovery is possible
Our aim is to reduce re-offending through a comprehensive, holistic and person centred package of support. Our service is tailored to meet individual needs by delivering a range of programmes within the Dependency and Recovery framework.
This role is primarily responsible for the development and management of the LEP’s Mentor service You will be required to recruit, train and supervise day to day management of volunteers and LEP’s
You will also co-ordinate team meetings, update training and provide supervision for LEP’s and Volunteers and where applicable support with Level 2 peer mentoring qualification
You will be required to manage a diverse case load with a range of complexities and risk levels . You will be responsible for completing comprehensive assessments, creating a collaborative action plan, maintaining accurate record keeping throughout.
You will be responsible for adhering to the targets set by Forward and the local commissioners. Co-operative working relationships with other partner agencies and probation staff are vital to this role.
In addition to Monday-Friday we will provide out of hours support, so some degree of flexibility will be required (eg. evenings 5– 9pm/weekends 9am–5pm) provided virtually 1:1 and through an online and telephone helpline.
You may at times be required to attend our head office for training.
Checks will require you to provide information on the below:
- Yourself (personal information, financial information, police information, criminal history)
- Your family (parents, parents’ partners, siblings, partner(s), children)
- Co-residents
- Associations that may cause a conflict of interest with your role or the prison service.
- Background checks across police information systems on you, your family and other associates
- Credit reference checks
- Social media and Open-Source checks (these are checks on content about you that's publicly available on the internet to ensure there's nothing linked to you that could undermine public trust and confidence in the prison service)
- Other government and overseas agency or police checks.
The Ideal Candidate
- Please see the skills and experience needed below for this role.
- Knowledge of the issues facing service users in the criminal justice sector.
- Previous experience of providing a peer support service to this or a similar client group or working closely with volunteers
- Demonstrable experience of managing high caseloads, carrying out risk/ comprehensive assessments, SMART action plans and effective case records
- Experien...
Ticketing Assistants (FTC)
Job Description
The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Assistant to join the team. We want you to help us deliver this unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world.
EIF is an equal opportunity employer, we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace, this is a key focus for us across our staff, our artists, and our audiences.
To increase the diversity of our staff, our recruitment includes the Rooney Rule - regarding ethnicity – and Disability Confident Scheme for interviews. For more information go to our website.
The Role:
The role of the Ticketing Assistant is to deliver an efficient, high-quality box office service to all Edinburgh International Festival customers booking across all sales channels – over the telephone and in person. Ticketing Assistants will need to display excellent communication skills and always maintain the highest standard of customer service.
Job Responsibilities and Deliverables
• Delivering excellent customer service
• Maintaining accurate customer records
• Adhering to company’s data protection policies and procedures
• Additional administrative duties as required
Learn about our Employee Benefits
Closing date for applications: Friday 6 February 2026, 09:00am
Due to the high volume of applications received for this role, it is possible the job opening will close before the application closing date. We advise you to submit your application as soon as possible.
Funded by The City of Edinburgh Council and Creative Scotland.
Registered charity number SC004694.