JOB DESCRIPTION

TITLE:

Independent Professional Advocate

SALARY:

£27,514 per annum pro rata

CONTRACT TYPE:

Fixed Team contract until 31 March 2028

DBS:

HOURS:

Enhanced DBS required with Adult Barring Check

14 hours per week

LOCATION:

Carmarthenshire

EMPLOYED BY:

Carers Trust Crossroads West Wales

RESPONSIBLE TO:

Service Manager

Main aims of the post

This post will involve the provision of statutory Independent Professional Advocacy Services
as defined under the Social Services & Wellbeing (Wales) Act as part of the 3 County
Independent Professional Advocacy Service (3CIPA). 3CIPA is a collaboratively delivered
service working in partnership with four organisations across West Wales.

Advocacy support will enable vulnerable individuals to express their views, secure their rights
and access essential information and services. Crucially, advocacy support will enable the
individual to participate in, and have a voice, choice and control in decisions that affect them,
particularly where the individual’s ability to communicate is limited for any reason.

This role will primarily work with unpaid carers, however it could also include working with
adults with physical disabilities and sensory impairment, and older people in a variety of
settings, including; client homes, hospitals, residential care homes. A professional, client
focused attitude is essential.

Scope and accountability

The post holder will:
  Be supported by the Carers Support Services & Development Manager
  Have a role in identifying individuals who may require Independent Professional Advocacy
  Work closely with the wider 3CIPA team, particularly the service lead to ensure smooth and
timely advocacy provision is accessible to individuals meeting the criteria for Independent
Professional Advocacy

  Travel expected throughout the county, with some out-of-county travel required, including
to face to face appointments with clients of the service. Hybrid office/home based working
otherwise

  Participate in the Three Counties Advocacy Network

Duties to include

Advocacy

  To  provide  confidential  one  to  one  advocacy,  including  to  undertake  the  statutory

advocacy role as set out in legislation, complying with systems for:

o  Referral  –  Prioritisation  and  Case  load  management  including  the  maintenance

of accurate records.

o  Monitoring  and  reviewing  service  provision  that  include  quarterly  and  annual

reports

o  Quality assurance and complaints

  To work within the principles of advocacy good practice and the Advocacy Charter
  To ensure that people using the service are able to assert their rights and are supported

to self-advocate whenever possible.

  Encourage individuals to explore their potential to the fullest, push boundaries and
safely manage risks to maintain or regain increased control over their daily lives
  To liaise, communicate and negotiate effectively with people accessing social care
services, a range of health and social care professionals and family members.

  To support individuals and/or provide representation for individuals at key meetings

such as assessment, care planning, MDT, CHC/DST, Safeguarding, etc.

  To signpost and refer on people for issues that do not fall within the scope of the

advocacy role.

  To prioritise work to meet the needs of clients and decision makers.
  To implement work to promote equal opportunities in the services.
  To keep up to date with policy and legal changes relating to the services.
  To work within and comply with the contractual remit of the service, code of conduct,

and Carers Trust Crossroads West Wales and 3  CIPA policies.

Administration, Monitoring & Evaluation

  To record and update client records in a timely manner in accordance with 3CIPA

requirements and in compliance with the Data Protection Act.

  To ensure the requirements for internal and external monitoring and evaluation are met.
  To maintain accurate records and administration systems and contribute to the

efficient running of the service.

  To record inputs, outputs and outcomes in accordance with 3CIPA procedures.

  To identify issues of importance raised by individuals using the service from their views
and experiences and promote these through relevant means e.g. service user groups,
planning meetings etc.

  To actively participate in and contribute to team meetings, supervision sessions and

staff appraisals as arranged.

Accountability

  To seek guidance and support from management staff when needed.
  To record movements in outlook calendar and provide relevant information to Service

Managers as requested.

  To work closely with the client in accordance with the Advocacy Code of Practice and

Advocacy Charter and any other agency procedures.

Working with others

2

  To attend team meetings & planning meetings with colleagues.
  To liaise with service providers, relatives and others engaged with/working with ser...

Casual Staff Role: Job Description & Person Specification

Key Information

Job Title

Helpdesk Assistant

Department

Commercial and Central

Team

Helpdesk

Reporting to

Head of Commercial Operations (Deputy Chief Executive)

Direct Management
Responsibility
Location

N/A

Roehampton Students’ Union

Hourly Rate of Pay

£12.21 (excluding holiday pay)
£13.68 (including holiday pay)

Hours of work

Up to 20 hours per week during term time (between Monday to Friday 09:00 –
17:00)

Occasional requirement for work on weekends and evenings depending on the
business requirements.

Contract type

Zero-hours (in accordance with the needs of the organisation and the individual
staff member), fixed-term.

Purpose of the Role

As the first point of contact at the Students’ Union, our Helpdesk team are central to delivering a warm
welcome to the organisation, driving our administrative function, and providing triage services for our
Advice Centre.

Key Responsibilities

To help make this job description as clear as possible, we’ve included some examples of the type of
work/jobs you’ll be asked to do on a regular basis as part of this role:

•  Meeting and greeting students, staff, and visitors to the Students’ Union, ensuring they receive a

warm welcome.

•  To always portray a friendly, professional, and courteous manner.
•  Respond to enquiries received through various RSU communication channels including face to

face, email, telephone, and social media.

•  Providing a triaging service, administrative support and data entry for the RSU advice service.
•  Provide administrative support for the organisation including but not limited to, room booking,

stationery ordering, and managing student group storage.

•  Responsible for the upkeep and cleanliness of the reception area.
•  Assist individual students and student groups with purchase enquiries relating to events tickets,

student group memberships and merchandise orders.

•  Provide analysis of data and information collected, producing reports which summarise findings.

•  Arrange collection of daily post and parcel deliveries and the internal redirection of these items.
•  Carry out duties at the request of the line manager that are consistent with the grading of the post.

General Responsibilities

•  Comply with relevant equality and diversity policies, promoting a healthy working environment

where all individuals are valued.

•  Comply with relevant health and safety policies, seeking to minimise hazards for others.
•  Support the development and implementation of sustainability initiatives within the organisation.
•  Comply with relevant data protection policies, ensuring General Data Protection Regulations are

considered when making plans and decisions.

•  Establish and maintain excellent working relationships with students, volunteers, staff and

individuals outside of the Students’ Union (for example the University).

•  Comply with the Students’ Union’s articles of association and other governing documents,

recognising and celebrating the contribution of members to leading our work.

•  Work as part of a wider team, undertaking any other reasonable duties appropriate for the grade

that may be required by the organisation.

Person Specification

Essential  Desirable

X

X

X

X

X

X

X

Education & Training
Must be a current University of Roehampton student for the 2025/2026
academic year through to July 2026.
GCSE Maths and English or equivalent (Minimum Grade C/4).
Experience & Knowledge
Experience of working in a customer service/office administration role (either
voluntary or paid).
Competent in using the Microsoft Office suite (Word, Excel, Outlook) and other
relevant software for administrative purposes.
Skills & Abilities
An ability to provide excellent customer service in a busy environment,
remaining calm, polite and friendly at all times when dealing with a diverse
range of individuals.
Excellent verbal and written communication skills, with the ability to respond
effectively via face-to-face, email, telephone, and social media.
A high level of attention to detail, accurately able to complete data entry tasks
and produce clear reports based on collected information.
Enthusiasm to develop your skills and knowledge.
Willingness to carry out a variety of tasks and respond flexibly to changing
priorities.
The ability to work independently on your own initiative, and co-operatively
within a team environment.
Demonstratable ability to work with confidential information, displaying tact and
discretion with regards to the disclosure and handling of information of a
confidential and/or sensitive nature while maintaining data protection principles.
Business Requirements
Ability to work occasionally on weekends and evenings depending on business
requirements
Candidates must have a right to work in the UK to be considered for this
post.
Values
We’re a values-led organisation, which means we’re keen to attract applicants who share our priorit...

Description

Supporting documents

Employer

Location

The Group’s Vision is “Transforming lives & communities through learning and partnerships”. This will be underpinned by a relentless focus on providing exceptional opportunities for students and a core set of values that are consistently reinforced across the group.

The Group Learning Support Manager position is a key leadership role, focused upon ensuring exceptional support for students with high needs and SEND, and leading, managing and providing oversight across the college groups Additional Learning Support area. You will drive standards across your area and consistently strive to deliver the highest quality experiences for all students.

UCS College Group offers a range of fantastic employee benefits including:

• Generous pension scheme
• Competitive holiday entitlement
• Dedicated CPD days
• 2 wellbeing days
• 2-week Christmas closure
• On-site discounted gym
• Free parking
• Discount platform
• Employee Assistance Programme

UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are also a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity.

UCS College Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Safeguarding includes supporting physical and psychological wellbeing by safeguarding them from all forms of abuse.

We are a diverse organisation with the vision to be a world class education and training organisation.

Our values are:

Passionate and excited about learning

Inclusive and supportive

Responsive to student, employer and community needs

Always aspiring to the highest standards

Professional and enterprising

Innovative and creative

Friendly and welcoming

Join us and make a difference.

Female Support Worker - Adderbury

Job Reference brandontrust/TP/19748/1238

Contract Type:

Salary:

Location:

Closing Date:

Job Category:

Region / Division:

Business Unit:

Job Introduction

Female Support Worker
Location: Adderbury
Salary: £12.21 - £12.37 Per Hour + £60 per sleep-in shift
Hours: Flexible shifts on a 24/7 rota (planned in advance) 

About the role

 
As a Support Worker at Brandon Trust, you’ll be part of something meaningful—supporting autistic people and people with learning disabilities to live life in the way that suits them best. Whether it’s helping someone pursue a new hobby, build routines, plan a trip, attend their work, maintain their house or simply enjoy their day, you’ll be working alongside them to make it happen. 

You’ll support with day-to-day activities like shopping, cooking, and managing health needs—always led by the person’s own preferences and goals.

You’ll also support with personal care. This means helping people with washing, dressing, and other essential personal routines. It’s a vital part of enabling people to live with dignity, choice, and independence. Personal care is always delivered in a respectful and person-centred way, in line with each individual's needs and preferences.

No two days are the same, and every day brings the opportunity to be part of someone’s progress and independence.

Why this role matters

 
You’ll be joining people on their own journeys—whether that’s growing in confidence, building friendships, or trying something new. You’ll see the real impact of your support and share in the everyday moments that matter most. 

This is work with purpose. You’ll be part of a supportive team that values respect, individuality, and connection.

What we’re looking for

• A kind and thoughtful approach rooted in empathy and respect
• A genuine interest in other people’s lives, routines, and goals
• Strong communication skills and the ability to work well in a team
• A positive attitude and a willingness to learn
• A commitment to inclusion and celebrating what makes each person unique
• A full UK driving licence

No experience? That’s okay.

 
Your values and behaviours matter more than your background. If you're someone who listens well, treats others with respect, and genuinely wants to support people to live their lives, we’ll provide everything you need to succeed. With full training, ongoing support, and development opportunities, you’ll be supported every step of the way. 

About us
Brandon Trust is a charity supporting people with learning disabilities and autism to live life to the full. We work alongside people to help them make choices, be heard, and thrive in their communities. 

We’re committed to building a diverse team and an inclusive workplace. If you need any adjustments during the application or interview process, just let us know—we’re here to support you too.

This role is open to female applicants only, as the requirements of the role qualify as an occupational requirement under the Equalities Act 2010.