Recovery Worker - START
Job Introduction
Do you want to help build a brighter future for communities and individuals in Slough doing a highly rewarding job. Turning Point’s drug & alcohol services are currently expanding during a really exciting time in the sector with new funding and investment. We have a range of roles for people passionate about supporting others to make change.
We have roles in different teams including:
- Community based treatment services: providing assessment, coordinating treatment and working partnership to support individuals. The roles include delivering structured psycho-social interventions in group and one to one level to enable our service users to acquire thinking skills and behaviours to make lasting change.
- Homeless outreach provision: Targeting homeless individuals, offering a flexible and outreach response to highly vulnerable individuals sleeping rough or living in temporary accommodation
- Criminal Justice rehabilitation/recovery services: working closely with the Probation Services, Prisons and Police to provide a rapid, tailored response to individuals that support their recovery and rehabilitation
As a Recovery Worker we offer a starting salary of £25,870 rising each year in line with our pay progression salary bands, rising to £30,265 per year + £726 OFW. (Dependent on experience you may be offered a starting salary above the initial starting salary).
You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.
Whether you are looking to progress into a management and leadership role or to be a specialist in your field as an Advanced Substance Use Practitioner at Turning point we will support and encourage you on your career journey.
Role Responsibility
Recovery Workers act as ‘key workers’ to a caseload of service users, supporting them to decide their goals around treatment and develop plans to achieve these. The role includes maintaining regular contact with your clients, offering advice, information and psycho-social interventions as well as providing assessments, risk management planning and working closely with our clinical staff around prescribing needs and partner agencies. No day is the same in this role but an ability to communicate effectively with a range or service users and colleagues, an ability to manage different tasks and a commitment to Turning Point values are essential. You may have lived experience of substance use/mental health/homelessness (self or a significant other), come with experience supporting people in health and social care or just have a keen interest in supporting this group; if your values are right, we have a role for everyone.
The Ideal Candidate
You’ll have an understanding of substance and alcohol use and the challenges and opportunities for individuals on a recovery journey. However, we also recognise that many people have transferrable skills from other backgrounds such as mental health, housing or other health and social care provision. The roles are varied, so flexibility, an ability to work dynamically on a one to one and group basis and knowledge of relapse and other barriers to recovery will be vital but we can help to shape these skills where needed. We also look for candidates with excellent communication skills and who share our values as an organisation. We value individuals with lived experience but also those who are just interested in this line of work; our Trainee Recovery Worker program enables individuals without all relevant experience to gain an entry level position within the organisation before moving on to other roles.
We value individual creativity and initiative and, whatever your role, you will be fully involved in identifying opportunities to improve the quality of our services and the service user experience. Your ideas will be listened to and your suggestions implemented wherever possible. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement.
About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person and so whethe...
Emotional Health Worker
- Job Reference: 00004516-1
- Date Posted: 16 January 2026
- Recruiter: YMCA DownsLink Group
- Website: https://www.ymcadlg.org/
- Location: Crawley, Sussex
- Salary: £26,765
- Role: Frontline jobs
- Job type: Contract
- Duration: fixed term until 31 March 2027
- Work hours: Part Time
Job Description
15 hours per week / £26,765 per annum pro rata / fixed term until 31 March 2027 / working two days a week; Tuesday 10am-6pm and Friday 10am-6pm
Application closing date: 8 February 2026
At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.
Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.
We are recruiting for an Emotional Mental Health Worker to support young people aged 11-25 living in Crawley and surrounding areas.
Mind The Gap Emotional Health Support offers young people an alternative way of accessing mental health support. The service offers support to young people who are struggling to find or engage with the right services. This support offer is youth-work based non-clinical support. Working primarily from Crawley Youth Advice Centre, you will deliver face-to-face sessions using evidence-based interventions to engage, educate and empower young people around issues affecting their emotional wellbeing.
Key responsibilities:
- Offer seven sessions of support to each young person, including initial needs assessment and weekly sessions
- Lead on facilitation of emotional well-being and psycho-educational groups
- Support young people transitioning from specialist CAMHS/AMHS services
- Work systemically with parents/carers, educators, and health professionals
- Develop links with agencies and make appropriate referrals
- Promote service user participation and voice
- Comply with safeguarding, health & safety, data protection and EDI policies
Qualifications, knowledge, and experience
- Knowledge of issues facing young people, especially those socially excluded
- Experience in safeguarding children and young people
- Ability to support appropriate mental health pathways
- Training in emotional wellbeing interventions or qualification in youth work
- Understanding of short-term support models
Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.
Job Application Form
Emotional Health Worker, Crawley, £26,765.00
Employment Type
Part Time, Fixed Term
Application Start Date
13-01-2026
Application End Date
08-02-2026
Location
Crawley
State/County
West Sussex
Zip Code
RH11 7AQ
Country
United Kingdom
Work Style
On-site
Description
15 hours per week / £26,765 per annum pro rata / fixed term until 31 March 2027 / working two days a week; Tuesday 10am-6pm and Friday 10am-6pm
At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.
Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.
We are recruiting for an Emotional Mental Health Worker to support young people aged 11-25 living in Crawley and surrounding areas.
Mind The Gap Emotional Health Support offers young people an alternative way of accessing mental health support. The service offers support to young people who are struggling to find or engage with the right services. This support offer is youth-work based non-clinical support. Working primarily from Crawley Youth Advice Centre, you will deliver face-to-face sessions using evidence-based interventions to engage, educate and empower young people around issues affecting their emotional wellbeing.
Key responsibilities:
- Offer seven sessions of support to each young person, including initial needs assessment and weekly sessions
- Lead on facilitation of emotional well-being and psycho-educational groups
- Support young people transitioning from specialist CAMHS/AMHS services
- Work systemically with parents/carers, educators, and health professionals
- Develop links with agencies and make appropriate referrals
- Promote service user participation and voice
- Comply with safeguarding, health & safety, data protection and EDI policies
Qualifications, knowledge, and experience
- Knowledge of issues facing young people, especially those socially excluded
- Experience in safeguarding children and young people
- Ability to support appropriate mental health pathways
- Training in emotional wellbeing interventions or qualification in youth work
- Understanding of short-term support models
If you would like any further information or an informal discussion about this post, please contact Ellie.Hayes@ymcadlg.org. Should you require any assistance with our application process, please email us at Recruitment@ymcadlg.org.
CLOSING DATE: Sunday 8 February 2026 at midnight.
TO APPLY: Scroll down the page to the application form. Please download the job profile (below), which includes the full role description and person specification.
Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.
An exciting opportunity to work in the charity sector with a great team at the Wales Mobility & Driving Assessment Service, Glan Clwyd Hospital North Wales.
Salary: £21.28 per hour
Part-time: 15 hours
Hours: 9.00am to 4pm but flexible
To start: To be agreed
The Wales Mobility & Driving Assessment Service are currently recruiting for a qualified, HCPC registered, Occupational Therapist (part-time) or Clinician to be involved with assessment and advice for people wishing to drive and/or access vehicles with various health problems and disabilities, working in conjunction with Approved Driving Instructors (ADIs) and an administration team. We are ideally looking for someone who holds a current driving licence with previous experience of working with patients/clients with various neurological and musculoskeletal conditions.
An induction period is provided with training and ongoing supervision and professional development.
Contact: Sandra Hutchings 02920 555130 for further details or email cv to: sandrahutchings@wmdas.co.uk
Being a Care Assistant, you will be passionate about delivering first class care and show patience, kindness and understanding towards our residents. Assisting residents with immediate needs such as washing, dressing, and maintaining their hygiene is a key part in the role however, the role will also involve getting to know the residents personally and providing them with emotional support.
This role would suit someone who is caring, friendly and empathetic. You will need to be able to relate to people from variety of different backgrounds and make sure our residents never lose their dignity or sense of individuality. You will have the ability to work well as part of a team and have good communication skills.
It is desirable for you to have a S/NVQ level 2 qualification in Health and Social Care (Adults) or be willing to undertake training to achieve an S/NVQ Level 2 qualification.
Description
Supporting documents
Employer
Location
Salary: Lecturer Grade, spine points 7 – 14, £36,842 - £47,989 per annum inclusive of London Weighting Allowance
Location: Southwark
Working Pattern: 36 hours per week, 39 working weeks, 8.45 am – 4.30 pm Monday to Thursday and 8.45 am to 4.15 pm on Friday
Orchard Hill College is an Outstanding Specialist College (Ofsted, April 2025) offering life-changing learning opportunities to young people and adults with a range of special education needs and/or disabilities. We operate vibrant community-based College Centres across London and Surrey, where committed specialist teams deliver a variety of programmes designed to meet the diverse needs of our students.
Students who study with us have a wide range of needs including profound and multiple learning disabilities, communication and behavioural difficulties and specific medical needs. All students are individual, and their learning programme is designed to support and empower them to achieve their aspirations and goals, whilst developing skills to become more independent members of their community.
We are seeking to appoint an enthusiastic and innovative Lecturer to join our dedicated and welcoming team. You will be responsible for managing and directing teaching teams and ensuring effective, learner-centred learning opportunities to meet the needs of adults with special needs.
Key Responsibilities:
• Effective planning of teaching/learning within designated curriculum
• Ensuring that student learning experiences are organised in a progression which supports the development of the individual.
• Implementing appropriate assessment, objective setting, recording, reporting and evaluation of educational programmes
• Effective management and supervision of team members, including whenever necessary, volunteers, students and visitors
• Participation and planning/delivery in appropriate staff development opportunities to up-date or develop new skills.
Key Requirements:
• Must hold a Certificate of Education (CertEd) on appointment, or an alternative equivalent teaching qualification, or currently be undertaking or willing to undertake the Certificate of Education (CertEd)
• Able to implement appropriate assessment, objective setting, recording, reporting and evaluation of educational programme
• Able to communicate effectively with students, carers and professionals.
• Able to communicate a commitment to the view that students with special needs can and do achieve.
• Able to demonstrate a commitment to safeguarding children and vulnerable adults and to promote and comply with the College’s Safeguarding, Equality and Diversity and Health and Safety Policies
Orchard Hill College is an exciting, forward-thinking organisation, and we offer many benefits to attract and keep our staff, contributing towards maintaining and improving wellbeing, and encouraging our required behaviours, achievements, values, and skills. Below is just a selection of the benefits available to our employees:
Rewards & Benefits:
• Pathways for progression within the trust, ensuring you can grow and thrive in a supportive and inclusive environment.
• Pension Scheme - you will be enrolled in either the Local Government Pension Scheme (LGPS) or the Teachers' Pension Scheme (TPS), both offering life cover and financial protection for your family.
• Salary Sacrifice Schemes (Cycle Scheme, Home Electronics Scheme)
• Employee Wellbeing - We support employee wellbeing with access to counselling, mental health support, generous leave, flexible working, and enhanced parental leave including Employee Assistance Programme, MyGym Discounts, Corporate Eyecare Scheme
• Employee Discounts (Blue Light Card, Costco Membership, Discounts for Teachers, and more)
• Other (Season Ticket Loan and Employee Referral Scheme)
Our Trust
The College is an Academy sponsor and established Orchard Hill College Academy Trust in 2013 which is home to 13 special schools. Together Orchard Hill College & Academy Trust provide for over 1500 pupils and students with SEN across London, Surrey, Sussex and Berkshire. To find out more about us, and what makes us a special place to work please visit our vacancies page.
Working together to transform lives is what we do and across the whole organisation we have a range of experts and practitioners who advocate for children and young people with SEND to ensure they receive the best possible opportunities to achieve their full potential.
As a large specialist education ...
Manylion y Swydd/Post Details: Gweithiwr Cynnal a Chadw Cyffredinol General Maintenance Operative Teitl y swydd: Post Title: Gweithiwr Cynnal a Chadw Cyffredinol General Maintenance Operative Oriau a math o gontract: Hours and Contract Type: 40 Awr, Llawn Amser, parhaol 40 Hours, Full Time, permanent Yn atebol i’r canlynol: Responsible to: Cydlynydd Cadw a Chynnal Tai Housing Maintenance Co-ordinator Adran: Department: Cyflog: Salary: Lleoliadd: Location: Dyddiad cau: Closing date: Cyfweliadau Interviews EOM EOM £12.60 - £16.22 yr awr £12.60 - £16.22 an hour Y Drenewydd Newtown 10 Chwefror (canol dydd) (Dylech nodi na dderbynir ceisiadau a ddaw i law ar ôl y dyddiad a’r amser cau) 10 February 2026 (midday) (Please note that applications received after this deadline will not be accepted). 20 Chwefror 2026 20 February 2026 Gwybodaeth pellach/Further details: www.barcud.cymru/jobs Danfonwch ‘CV’ at/Send your CV to: jobs@barcud.cymru
Do you want to make a real difference at the point where change matters most?
We’re looking for a motivated and compassionate Criminal Justice Recovery Worker to join our integrated drug and alcohol service in East Kent.
You’ll work with adults affected by substance misuse, delivering client-centred psychosocial interventions using both harm reduction and abstinence-based approaches. The role sits at the heart of Criminal Justice pathways, supporting individuals referred from courts, police custody and prisons.
What you’ll be doing
- Supporting clients referred through Criminal Justice routes
- Carrying out risk, initial and comprehensive assessments
- Delivering 1:1 sessions and group programmes
- Acting as a Single Point of Contact for CJ communication within your hub
- Developing, reviewing and coordinating care plans and risk management
- Ensuring compliance with court orders, testing, supervision and reporting
- Working closely with Probation, Housing, Healthcare, Employment and CRC partners
- Supporting continuity of care across East Kent services
What we’re looking for
- Experience working with substance misuse and complex needs
- Confidence managing Criminal Justice caseloads
- Strong communication and multi-agency working skills
- Ability to meet KPIs and evidence outcomes
- A flexible, proactive and solution-focused approach
You’ll be part of a supportive, multi-disciplinary team delivering meaningful, outcome-focused work with people at key points in their recovery journey.
We offer reflective supervision, ongoing training and development, and the opportunity to work within a values-led organisation committed to quality, safety and partnership working, where your contribution genuinely makes a difference.
Please see the attached Job Description for full details
Overview
We are seeking a flexible and supportive Piano Accompanist to join our team. The ideal candidate will have a passion for music and the ability to collaborate effectively with teachers. This role involves providing musical accompaniment for rehearsals, performances, and educational settings.
This role is initially for 2 hours a week, during term time only, on Monday afternoons. We expect to increase the number of hours over the course of the academic year to 4 or 5 hours, all on Mondays.
Responsibilities
Collaborate with teachers to provide appropriate piano accompaniment during rehearsals and performances.
Prepare and arrange music scores as needed, adapting pieces to suit the performers' requirements.
Qualifications
Proficiency in piano performance with a strong understanding of various musical styles and genres.
Experience in dancing is advantageous, as it can enhance the understanding of musicality in performance settings.
Excellent communication skills, both verbal and written, to facilitate collaboration with performers and educators alike.
Job Type: Part-time
Cambridge Steiner School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
GLASGOW ASSOCIATION FOR MENTAL HEALTH Job Description POST: Distress Response Worker Compassionate Distress Response Service (GAMH) ACCOUNTABLE TO: CDRS Service Manager REPORTING TO: Distress Response Project Leader BACKGROUND: Glasgow Association for Mental Health has been commissioned by Glasgow City Health and Social Care Partnership to deliver a Compassionate Distress Response Service. This work has been developed as part of the NHSGGC Multiagency Distress Collaborative with the aim of providing a more appropriate response to people in distress who do not require a medical, clinical or specialist psychiatric assessment. The service is available to adults 16+, who at the time of their distress are currently within the geographical area of Glasgow City HSCP. Our OOHs service is for Emergency Services, First Responders and the Mental Health Assessment Units at Leverndale and Stobhill. This service operates 7 days per week, from 4.45pm - 2am. Our In Hrs service is for GPs and their multidisciplinary teams. This service operates 5 days a week, from 9am-5pm. Both services provide mainly telephone contact with some face to face support where needed. CDRS operate from our GAMH Head Office at St Andrews by the Green. PURPOSE AND ROLE: Specific Responsibilities You will provide a quick and effective response to individuals referred to CDRS, help alleviate their feelings of distress through compassionate listening and providing appropriate coping strategies to meet their needs. You will respond to referrals into the service, following initial triage conversations and risk assessment You will help individuals make informed choices and help with signposting when needed. February 2025 Workload Management & Planning You will be able to respond quickly, efficiently and professionally to referrals made into the service. You will help manage and resolve challenging situations promptly and raise issues appropriately using the correct processes and procedures. You will keep up to date with any correspondence from management and adapt practice in line with any changes. You will ensure that the appropriate staff are updated with relevant handover/follow up arrangements. Information Gathering, Monitoring and Evaluation You will be responsible for accurate record keeping, administrative and information/data processing tasks and ensure that they are processed to the required standards at all times, contributing to service monitoring, evaluation and quality assurance requirements. You will contribute to agreed systems, procedures and practice for assessments, plans and reviews. You will contribute to the development of systems to manage risk to self, others and team members. Training and Support You will participate in training, induction and Preparation for Practice as necessary to carry out the functions of the post. You will take part in formal/informal team meetings, feedback and supervision sessions. You will use Learning Sets to reinforce key issues and facilitate shared learning within and across services. Policies, Procedures and Contractual Agreement You will ensure practice is within our contractual obligations and meets appropriate codes of professional conduct. You will have sound knowledge of relevant policies and procedures how they impact on individuals, ensuring all safeguarding, H&S and risk concerns are appropriately reported and recorded. You will have a strong commitment to good practice and utilise resources appropriately. February 2025 Safe Guarding To contribute to the development of systems to manage risk to self, others and team members. To develop with the team working practices which ensure participation of all team members and encourage effective and safe practice. To promote the protection of service users and carers including ensuring that you and the team members can access and understand information about the legal and organisational requirements for the protection of adults and children. Maintain and monitor compliance with legislative, regulatory, registration and Inspection requirements that support the safeguarding of individuals from harm or abuse Health and Safety Maintain and monitor compliance with health and safety and security requirements To ensure that others are aware of the legal and work settings policies, procedures and practices required for health, safety and security relating to their work. General Data Protection Regulations (GDPR) GAMH complies with all aspects of data protection and takes seriously its duties, and the duties of its employees, under the General Data Protection Regulation 2016. The GDPR (2016) applies to personal information that is "processed". This includes obtaining personal information, retaining and using it, allowing it to be accessed, disclosing it and, finally, disposing of it. You will be expected to adhere to the organisations Data Protection and Data Management Policy. You will ensure t...
Behavioural Teaching Assistant Grade 2 Job Description Purpose of the Post Working under the guidance of the therapeutic team and senior staff, the role of the behaviour Teaching Assistant is to play an important role in supporting and leading the academic and personal development of children both in and out of the classroom. This role can involve working 1:1 with individuals who are struggling to manage their behaviour, as well as working alongside staff members to develop their practice, training others and implementing agreed programmes of work. Teaching Assistants at this level will use their detailed and specialist knowledge to assist the teacher and support other members of staff. Key Areas Support for Pupils ● Establish good relationships with pupils, acting as a role model and being aware of and responding appropriately to individual needs ● Attend to pupils’ personal needs including social, health, physical, hygiene, first aid and welfare matters ● Supervise and support pupils ensuring their safety and access to learning ● Use specialist knowledge and experience to support pupils to learn in line with their individual learning plans or targets ● Provide feedback to pupils in relation to progress, achievement, behaviour and attendance ● Encourage pupils to interact and work cooperatively and employ strategies to recognise and reward achievement of self-reliance ● Develop 1:1 mentoring relationships with pupils and provide appropriate support at times of crisis Support for the Teacher ● Work with the teacher to establish a purposeful orderly and productive learning environment ● Work with the teacher and other staff in lesson planning, evaluating and adjusting lesson plans and resources as appropriate ● Monitor, evaluate and evidence pupils’ progress and provide accurate information and analysis when required ● Undertake the marking of work ● Promote and maintain health and safety through the pro-active management of pupil behaviour dealing promptly with incidents and issues in line with school policies ● Establish constructive relationships with parents and carers, exchanging information sensitively and effectively in a range of matters including progress, behaviour and attendance ● Liaise with other professionals and services as appropriate ● Administer and assess routine tests and invigilate when required ● Provide general administrative support and assist with the development of a range of plans and monitoring systems Support for the Curriculum Implement agreed learning activities and programmes according to pupils’ needs ● Support pupils to access the curriculum including, in particular, reading and ICT ● ● Determine the need for, prepare and maintain equipment and resources ● Monitor and arrange orderly and secure storage as supplied ● Operate and maintain everyday equipment in accordance with instructions, undertaking simple repairs and reporting damage Support for the School ● Contribute to the overall ethos, work and aims of the school ● Establish constructive relationships and communicate with other professionals to support the progress of pupils ● Be aware of and support difference and ensure all pupils have equal access to opportunities to learn and develop ● Recognise own strengths and areas of expertise and use these to advise and support others ● Attend and participate in relevant meetings and training as required ● Assist with the supervision of pupils on visits, trips and out of school activities as required ● Supervise pupils at lunch and break times ● Be responsible for maintaining and updating records, information and data in line with school policies Responsible to: Class Teacher Employee Supervision: None Knowledge, experience and skills: E = Essential D = Desirable Experience E/D 1. Relevant experience in a school or similar setting. 2. Experience of working with children and young people with special educational needs E E and/or social, emotional and mental health difficulties. 3. Experience of effectively and positively managing a class and leading learning with groups E of pupils, using appropriate strategies to enable them to settle to learn. 4. Experience of using restorative practices. D Knowledge 5. Understanding of pupils’ needs in order to support them effectively by personalised and E differentiated learning and appropriate interventions. 6. Knowledge of issues and needs that affect behaviour and strategies to support. 7. Knowledge of child development, the range of ways that pupils learn and how to motivate them. 8. Full understanding of the range of multi-agency support required and available to pupils. 9. Full working knowledge of relevant safeguarding, equality and health and safety policies, codes of practice and legislation. E D D E Skills 10. Ability to relate well to ch...
Donor Care Officers Ramadan 2026
POSITION: RAMADAN 2026 DONOR CARE OFFICERS
LOCATION: Birmingham, office-based
SALARY: National Living Wage (£12.21 per hour)
DURATION: 2nd February 2026 to 19th March 2026 (provisional)
WORKING HOURS: Variable (approx. 24-40 hours per week) Monday-Sunday
REPORTING TO: Director of Growth
CLOSING DATE FOR APPLICATIONS: 30th January 2026
Islamic Help is a UK-based international relief and development organisation that has developed rapidly since being established in 2003. Our programmes aim to help and empower disadvantaged communities in the UK and abroad; some of the key areas we work in are emergency response, WASH, education, livelihood and environment conservation.
As part of our continuing commitment to improve our communications, feedback and relationships with our donors (existing and new), we are currently seeking Donor Care Officers for the Ramadan 2026 period who will be based at our Birmingham office.
THE ROLE
The Ramadan Donor Care Officer will be responsible for contacting our existing donors to raise awareness of our projects and to encourage donations for these projects. Duties include, but are not limited to, making outbound calls, answering incoming calls and handling callers’ inquiries.
KEY RESPONSIBILITIES:
- Providing a helpful, professional, and high-level customer service to donors and supporters.
- Making outbound calls supporters to promote a variety of campaigns and process donations accurately.
- Handling all enquiries and complaints via a variety of communication methods to the agreed service level agreements.
- Updating new and existing donor information.
- Following up donor calls where necessary.
- Documenting all call information according to standard operating procedures.
- Identifying and escalating priority issues or concerns from donors.
- Working with other Islamic Help departments to deliver an effective and efficient response to enquiries and complaints.
- To act in accordance with the organisation’s values and positively represent Islamic Help in all aspects of your work.
- To operate in accordance with the organisation’s policies and procedures.
- To act in a safe manner which safeguards the health and safety of yourself and others.
- To participate in all training workshops and take responsibility for your own learning and development.
- Undertake any other reasonable duties required by your line manager appropriate to your position within the organisation.
ATTRIBUTES
- A high standard of verbal communication skills.
- Experience of working in customer service (Preferable).
- Familiarity with Microsoft Office.
- Professionalism, customer focussed with attention to detail Able to multi-task, be organised and prioritise workload.
- Team player and positive attitude when working with others.
- Adaptable and flexible in working style.
- Problem solver.
- Fluency in Urdu and Bengali (Bangla) languages (Desirable).
Please note: Candidates must be computer literate - a basic test on this may be conducted during interview.
HOW TO APPLY:
To apply, please email a CV and covering letter detailing how you meet the requirements for the post, to: HR@islamichelp.org.uk
Closing Date for Applications: 30 th January 2026
We regret that only shortlisted candidates will be contacted for an interview which may consist of a verbal test and a face-to-face interview.
You must have proof that you have the right to work in the UK.
We are an equal opportunities employer and welcome all applications regardless of age, gender, ethnicity, faith or disability.
Please note: Interviews are expected to take place on an ongoing basis until the vacancy is filled. This vacancy therefore may close sooner than the deadline date.
Learning Disability Support Worker
The Gables - 49 Moreland Dr, Gerrards Cross SL9 8BD
Support Worker
Pay - £12.60
ABOUT THE ROLE
Our Support Workers make a real difference to our residents every day; whether it’s helping them with their daily routines or personal care, providing companionship or joining in with the vast array of fun activities that take place in our homes, you’ll play a vital role in ensuring they are leading happy and fulfilled lives. You’ll also carry out light household duties to ensure that the household and resident’s rooms are kept clean and tidy, involving them where it’s appropriate to do so. You’ll understand that some days might be challenging, but you’ll also laugh, have fun and make lasting memories with our residents.
In joining us, you’ll also become part of our extended family. You’ll work alongside other team members who are passionate about providing care, warmth and kindness to all those who live and work in our homes.
ABOUT YOU
Ideally with, or willing to work towards, a Diploma/NVQ Level 2 in Health and Social Care (or equivalent), you’ll have a proven track record in elderly care and a commitment to providing high quality care standards for older people.
You’ll be a positive role model, with excellent communication skills and a natural ability to get along with others. You’ll be keen to learn and will want to excel at your job at all times, so we’ll provide all the support you need to start your career with us - all delivered in a nurturing, engaging and rewarding environment.
AND IN RETURN
The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in. Therefore, we offer a great range of benefits, including a competitive salary, training and development.
Here are some of the other benefits you’ll enjoy as a valued member of our team:
- 28 days holiday (including Bank Holidays)
- A workplace pension
- Free uniform
- Free DBS
- Access to our Employee Assistance Programme
- “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more
If you think you have the right skills and attitude to deliver the highest quality of care for our residents as a Support Worker within our care homes, then you could be next to join us. So, apply and get your career started with us today.
Learning Disability Support Worker
The Gables - 49 Moreland Dr, Gerrards Cross SL9 8BD
Support Worker
Pay - £12.60
ABOUT THE ROLE
Our Support Workers make a real difference to our residents every day; whether it’s helping them with their daily routines or personal care, providing companionship or joining in with the vast array of fun activities that take place in our homes, you’ll play a vital role in ensuring they are leading happy and fulfilled lives. You’ll also carry out light household duties to ensure that the household and resident’s rooms are kept clean and tidy, involving them where it’s appropriate to do so. You’ll understand that some days might be challenging, but you’ll also laugh, have fun and make lasting memories with our residents.
In joining us, you’ll also become part of our extended family. You’ll work alongside other team members who are passionate about providing care, warmth and kindness to all those who live and work in our homes.
ABOUT YOU
Ideally with, or willing to work towards, a Diploma/NVQ Level 2 in Health and Social Care (or equivalent), you’ll have a proven track record in elderly care and a commitment to providing high quality care standards for older people.
You’ll be a positive role model, with excellent communication skills and a natural ability to get along with others. You’ll be keen to learn and will want to excel at your job at all times, so we’ll provide all the support you need to start your career with us - all delivered in a nurturing, engaging and rewarding environment.
AND IN RETURN
The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in. Therefore, we offer a great range of benefits, including a competitive salary, training and development.
Here are some of the other benefits you’ll enjoy as a valued member of our team:
- 28 days holiday (including Bank Holidays)
- A workplace pension
- Free uniform
- Free DBS
- Access to our Employee Assistance Programme
- “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more
If you think you have the right skills and attitude to deliver the highest quality of care for our residents as a Support Worker within our care homes, then you could be next to join us. So, apply and get your career started with us today.
Learning Disability Support Worker
Location: Hazlemere, High Wycombe
Job: Learning Disability Support Worker
Pay: £12.60 per hour
Hours: Relief
ABOUT THE ROLE
Our Support Workers make a real difference to our residents every day; whether it’s helping them with their daily routines or personal care, providing companionship or joining in with the vast array of fun activities that take place in our homes, you’ll play a vital role in ensuring they are leading happy and fulfilled lives. You’ll also carry out light household duties to ensure that the household and resident’s rooms are kept clean and tidy, involving them where it’s appropriate to do so. You’ll understand that some days might be challenging, but you’ll also laugh, have fun and make lasting memories with our residents.
In joining us, you’ll also become part of our extended family. You’ll work alongside other team members who are passionate about providing care, warmth and kindness to all those who live and work in our homes.
ABOUT YOU
Ideally with, or willing to work towards, a Diploma/NVQ Level 2 in Health and Social Care (or equivalent), you’ll have a proven track record in elderly care and a commitment to providing high quality care standards for older people.
You’ll be a positive role model, with excellent communication skills and a natural ability to get along with others. You’ll be keen to learn and will want to excel at your job at all times, so we’ll provide all the support you need to start your career with us - all delivered in a nurturing, engaging and rewarding environment.
AND IN RETURN
The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in. Therefore, we offer a great range of benefits, including a competitive salary, training and development.
Here are some of the other benefits you’ll enjoy as a valued member of our team:
- 28 days holiday (including Bank Holidays)
- A workplace pension
- Free uniform
- Free DBS
- Access to our Employee Assistance Programme
- “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more
If you think you have the right skills and attitude to deliver the highest quality of care for our residents as a Support Worker within our care homes, then you could be next to join us. So, apply and get your career started with us today.