Internship: Customer Success Account Manager, Requesters (6 months)

Title - Internship: Customer Success Account Manager, Requesters

Salary - ¥4,163,547 - ¥5,426,893

Location - Tokyo, Japan

About CDP

CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced. Visit cdp.net or follow us @CDP to find out more.

The Team

Customer Success

CDP’s Customer Success function is responsible for the customer experience from onboarding through to the delivery of a seamless customer journey. Customer Success delivers products and services to our customers, guiding customers through the full utilization of CDP products and ensuring customer delight and retention without over or under servicing. Customer Success has a global functional orientation, focusing on disclosers, requesters, and signatories and data licensees. The Customer Success function works closely with Sales and M&C to support the customer journey, and with Product to support the product lifecycle and input voice of the customer into product development.

Requesters

The Requesters team supports and ensures customer success for customers of the Supply Chain programme and other similar existing and emerging requester models (e.g. Private Markets, Corporate Banking), including support with navigating the Portal, building request lists, and utilizing data products.

About this role

The Intern - Customer Success is responsible for directly servicing and ensuring the success of a portfolio of requester customers, from the point of sale, within either the Supply Chain program or Corporate Banking, Private Markets, and other disclosure request programs. This role involves building strong relationships with customer contacts, successfully guiding them through the disclosure request process, and maximizing their utilization of our services and data products.

What you will do

Service Delivery and Support

• Collaborate with team members to ensure the high-quality development and timely delivery of external engagement materials and member resources, including the Disclosure Onboarding Guide, Supplier Support Webinars, and Feedback Email Templates.

• Support customers in navigating the technical aspects of the disclosure process and the Portal.

• Assist customers in understanding and utilizing data products to analyze responses and gain valuable insights.

• Monitor customer engagement and identify opportunities to enhance their experience and the value they receive.

• Manage and track customer interactions and progress, providing regular updates to the Regional Head of Requesters.

Program Support and Collaboration

• Collaborate with the Regional Head of Requesters and other team members to ensure consistent and high-quality service delivery across the region.

• Provide feedback and insights from customer interactions to inform the development of product enhancements and process improvements.

Knowledge and Expertise

• Develop and maintain a strong understanding of environmental disclosure frameworks, with a focus on Scope 3 emissions and nature-related impacts.

• Build knowledge of relevant sectoral and thematic areas to effectively support customer inquiries.

• Stay informed about updates and changes to the Portal, data products, and disclosure request processes.

• Share knowledge and best practices with other Account Managers and contribute to the overall team expertise. Actively contributes to an effective and engaged team, clea...

Director: Appetite ProgrammeAncient GiantsThe Big Feast (2025)Photo by Jenny HarperThank you for your interest in the post of Director:Appetite Programme at the New Vic Theatre.Appetite’s aim is to get more people to engage with andbe inspired by the arts. Participation, partnership, andhigh quality arts experiences are central to our model.Our Appetite Director will oversee all aspects of theprogramme including planning, producing and leadingthe staff team. They will join the New Vic TheatreLeadership Team and contribute to overall strategy forboth the Appetite programme and for the theatre.Our ideal candidate will be an ambitious creativeproducer who is looking for a leadership role. Someonewho has experience of programming and producing andis excited by the idea of working closely with our localcommunities.Deadline for applications: 12 noon on 30 January 2026.Parade - The Giant Wheel by Autin Dance (2024)Photo by Jenny HarperProgramme FundersConsortiumAppetite is part of Arts Council England's Creative Peopleand Places programme, which aims to increase engagementin the arts in areas where participation has traditionally beenlower. Working across Stoke-on-Trent and Newcastle-under-Lyme,Appetite is led by the New Vic Theatre in partnership with aconsortium of local organisations -  Partners in CreativeLearning, 6Towns Radio, University of Staffordshire, GoKidsgrove, Keele University, and Newcastle-under-LymeBusiness Improvement District.Appetite is a small staff team, all based at the New Vic, ledby the Director with support from the Appetite GeneralManager. Appetite's innovative approach and community focus havemade it a key contributor to the cultural and social vitality ofStoke-on-Trent and Newcastle-under-Lyme.About AppetiteA Magical Middleport Winter (2024) Photo by Andrew BillingtonAppetite Supper ClubSince its launch in 2013, Appetite has developed a wide rangeof artistic projects - including large scale outdoor circusspectacles; immersive art installations; a large-scale lightnight; empty shops transformed into creative hubs; open airgalleries. Volunteers are key to the programme, and so are our deliverypartners, who currently include Business ImprovementDistrict, Canal and River Trust, Middleport Matters.The current programme includes:Supper ClubLocal residents work year-round in collaboration with theAppetite team to curate, plan and produce the programme,putting community decision-making at the heart of our work.The Big FeastA two-day summer festival on the streets of Stoke-on-Trent,bringing national and international artists and artsorganizations to our streets, parks and shopping centres.SensasianA celebration of South Asian Heritage which takes over theNew Vic building every year Light Up WinterLight events taking place in three of our local townsThe programme“Staffordshire’s New Vic proves what a regionaltheatre with ambition and imagination can do.”The Guardian Astley’s Astounding Adventures (New Vic production)New Vic informationThe New Vic is unique. The first purpose-built theatre-in-the-round in Europe and a ground-breaker in the integration ofprofessional theatre-work with an extensive community andeducation programme, we make theatre that is valued bylocal audiences and recognised nationally and internationally.We believe in the power of theatre to change lives. We alsobelieve that everyone should have access to great theatreand on average 180,000 people visit the New Vic each year.The New Vic has forged a national reputation for producingfirst class theatre. We have a full in-house creative team,including costume, scenic workshops, lighting, sound anddesign.Our extensive community and education programmes reachover 25,000 people annually, with award-winning New VicBorderlines, and New Vic Education departments ensuringwe are key to the cultural life of the region. Alongside thisthe theatre leads Appetite, an Arts Council England CreativePeople & Places programme, to engage more people inStoke-on-Trent and North Staffordshire in the arts.The New Vic is a registered charity with a turnover of £5million and operates thanks to a unique partnership betweenArts Council England, Newcastle-under-Lyme BoroughCouncil and Staffordshire County Council.Appetite Director employment detailsContractThis post of Appetite Director is offered on a full-time,permanent contract of 40 hours per week. However, theoption to work flexibly between 30-40 hours will beconsidered, depending on the candidate and agreementabout job description priorities.Holiday EntitlementThis holiday entitlement for this post is 25 days plus bankholidays. The holiday year runs from 1 April to 31 March.Probationary & Notice PeriodThe probationary period for this post is six months. Thenotice period during the probationary period is four weeks.Following successful completion of the probationary periodthe notice period is 12 weeks.GeneralAll eligible staff are automatically opted in for the New Vic’sbasic pension scheme u...

Community Development Manager

In March 2018, The North Ronaldsay Trust was successful in securing a grant from the Orkney LEADER Programme, which funded salary and related costs for the Community Development Manager role.

The project was successfully completed in August 2020.

Recruitment of the CDM enabled significant activity and progress on activity such as:

• Acquisition of the former schoolhouse, to increase housing capacity
• Investigating housing need
• Hosting of an Island Conference, an event highlighting plans for the future
• Supporting the community during Covid-19
• Raising funds for a range of projects, electric bikes, bike shed etc
• Commercial premises – researching an innovative NEST unit complex to provide a fit-for-purpose building for the wool processing business and potential space for other small businesses. The North Ronaldsay Trust has since acquired such premises at Trebb
• Securing funding to continue employing a Community Development Manager

About LEADER

LEADER (Liaison Entre Actions de Developement de l’Economie Rurale – links between actions for the development of the rural economy) formed part of the Scotland Rural Development Programme, which funded economic, environmental and social measures for the benefit of rural Scotland.

LEADER is a bottom-up method of delivering support for rural development, aimed at increasing the capacity of the local rural community and business networks by building knowledge and skills, encouraging innovation and cooperation, and attempting to achieve local development objectives.

Funded by the European Union and Scottish Government, the 2014 – 2020 LEADER Programme was delivered in Scotland by 21 Local Action Groups (LAGs) implementing Local Development Strategies for their area.

Dance Health Programmes Manager

Company: Scottish Ballet

Location: Glasgow

Level: Manager

Salary: £32,000 to £34,000 per annum, dependant on experience.

Contract Type: Full Time

Closing Date: 06 Feb 26

Job Description:

Our vacancy is for a Dance Health Programmes Manager who will play an important role in our Engagement team.

The purpose of this role is to assist with the planning, management and delivery of high-quality dance health programmes and projects, both nationally and locally, and to play an active role in the day-to-day running and long-term vision of the Engagement team. The role will include working closely with the Dance Health Manager and Head of Engagement to review, refine, and enhance dance health programmes, ensuring they remain impactful, accessible, and aligned with Scottish Ballet’s strategic goals.

The ability to develop and maintain excellent working relationships with internal colleagues and external partners is key to the success of this role.

In a nutshell, we want to hear from you if you have:

• Demonstrated experience of conceiving and delivering a range of dance initiatives and training, both in community, professional and formal education settings.
• Knowledge, understanding and practical experience within the field of dance for health.
• Strong interpersonal skills and the ability to establish excellent working relationships both internally at Scottish Ballet and externally.
• Ability and willingness to work to own initiative and as part of a team.

Contract Type: 1-month contract. Full-time during Ramadan (evenings and weekends required) Reporting to: Fundraising Co-ordinator Salary: £12.50 - £16 per hour dependent on experience Location: Green Lane Masjid and Community Centre

BACKGROUND TO GLMCC:

Green Lane Masjid and Community Centre is a leading UK mosque situated in the heart of Birmingham serving the community since 1979. Operating from its award-winning grade II listed Victorian building, GLMCC fulfils its mission of inspiring, educating and serving through its educational college, outreach work, welfare services, youth work, international humanitarian wing, as well as its fully functional mosque which is attended by thousands every week.

1. PURPOSE OF THE ROLE:

The Ramadan Fundraising Lead plays a critical role in ensuring the smooth and effective delivery of all fundraising operations during the blessed month of Ramadan. You will lead a team of volunteers to coordinate donation activities across taraweeh, Jumu’ah, and special nights, ensuring funds are collected securely, equipment is managed effectively, and morale remains high throughout. This role requires excellent communication, strong leadership under pressure, high integrity, and a calm, organised approach to managing people, logistics, and time-sensitive tasks.

2. MAIN RESPONSIBILITIES FOR THE ROLE

Volunteer Coordination

• Brief volunteers clearly each night to ensure everyone understands their roles and responsibilities • Maintain high volunteer morale through positive, motivational leadership • Manage rotas, volunteer check-ins, and attendance • Build strong relationships with volunteers, showing appreciation for their time and effort • Offer motivational/spiritual reminders or short du’as to motivate and unite the team (particularly on key nights)

Fundraising Operations

• Ensure buckets, contactless payment devices, and other equipment is prepared, distributed, and tracked each night • Troubleshoot on-the-ground issues such as device failure, volunteer no-shows, or last-minute logistical changes • Coordinate with prayer organisers and security to align fundraising activity with operational flow • Keep printed materials (leaflets, signage, envelopes) stocked and distributed as needed • Support the Fundraising Coordinator in collecting donations and safe keeping of totals for internal reconciliation

Compliance & Security

• Ensure fundraising practices adhere to internal financial controls • Handle donations, devices, and cash buckets with integrity and professionalism • Maintain a clear chain of accountability when dealing with funds and report any discrepancies promptly • Be vigilant to potential safeguarding issues in busy environments

Digital & Gift Aid Support

• Encourage use of contactless and Gift Aid-enabled giving methods • Ensure all digital fundraising devices are charged, tested, and functional before distribution • Monitor performance of collection devices and flag any issues for escalation

Communication & Reporting

• Act as the key on-site contact for volunteers, managing any escalations calmly and professionally • Provide daily updates to the Fundraising Coordinator on attendance, issues, and donations • Assist with volunteer feedback collection to improve future campaigns • Help prepare a summary of challenges, successes, and recommendations post-Ramadan

Flexibility & Team Support

• Support additional campaign needs as directed by the Fundraising Coordinator • Adjust shift patterns and team coverage dynamically in response to operational needs • Be available to support across taraweeh, Jumu’ah, radio appeals, and key nights, including Laylatul Qadr

3. PERSON SPECIFICATION (EXPERIENCE, ATTRIBUTES, QUALIFICATIONS)

CRITERIA

ESSENTIAL/ DESIRABLE

QUALIFICATIONS:

1

Educated to GCSE level or equivalent relevant experience

ESSENTIAL

2

First Aid trained or willing to complete prior to Ramadan

DESIRABLE

3

Valid UK Driving Licence (if applicable)

DESIRABLE

EXPERIENCE:

4

Experience coordinating volunteers or events

ESSENTIAL

5

Previous involvement in Ramadan operations or similar high pressure environme

ESSENTIAL

6

Experience within a masjid or Islamic organisation

DESIRABLE

SKILLS AND ATTRIBUTES

7

Clear and confident communicator, both verbal and written

ESSENTIAL

8

Highly organised, with strong attention to detail

ESSENTIAL

9

Calm under pressure, especially in busy or crowded settings

ESSENTIAL

RAMADAN FUNDRAISING LEAD

Male & Female Positions

Green Lane Masjid & Community Centre

CONTRACT TYPE: 1-month contract. Full-time during Ramadan (evenings and weekends required)

REPORTS TO: Fundraising Co-ordinator

SALARY: £12.50 - £16 per hour dependent on experience

LOCATION: Green Lane Masjid and Community Centre

BACKGROUND TO GLMCC:

Green Lane Masjid and Community Centre is a leading UK mosque situated in the heart of Birmingham serving the
community since 1979. Operating from its award-winning grade II listed Victorian building, GLMCC fulfils its mission of
inspiring, educating and serving through its educational college, outreach work, welfare services, youth work,
international humanitarian wing, as well as its fully functional mosque which is attended by thousands every week.

1.  PURPOSE OF THE ROLE:

The Ramadan Fundraising Lead plays a critical role in ensuring the smooth and effective delivery of
all fundraising operations during the blessed month of Ramadan. You will lead a team of volunteers
to coordinate donation activities across taraweeh, Jumu’ah, and special nights, ensuring funds are
collected securely, equipment is managed effectively, and morale remains high throughout.

This role requires excellent communication, strong leadership under pressure, high integrity, and a
calm, organised approach to managing people, logistics, and time-sensitive tasks.

2.  MAIN RESPONSIBILITIES FOR THE ROLE

Volunteer Coordination

•  Brief volunteers clearly each night to ensure everyone understands their roles and responsibilities
•  Maintain high volunteer morale through positive, motivational leadership
•  Manage rotas, volunteer check-ins, and attendance
•  Build strong relationships with volunteers, showing appreciation for their time and effort
•  Offer motivational/spiritual reminders or short du’as to motivate and unite the team (particularly on

key nights)

Fundraising Operations

•  Ensure buckets, contactless payment devices, and other equipment is prepared, distributed, and

tracked each night

•  Troubleshoot on-the-ground issues such as device failure, volunteer no-shows, or last-minute

logistical changes

•  Coordinate with prayer organisers and security to align fundraising activity with operational flow
•  Keep printed materials (leaflets, signage, envelopes) stocked and distributed as needed
•  Support the Fundraising Coordinator in collecting donations and safe keeping of totals for internal

reconciliation

Compliance & Security

•  Ensure fundraising practices adhere to internal financial controls
•  Handle donations, devices, and cash buckets with integrity and professionalism
•  Maintain a clear chain of accountability when dealing with funds and report any

discrepancies promptly

•  Be vigilant to potential safeguarding issues in busy environments

Digital & Gift Aid Support

•  Encourage use of contactless and Gift Aid-enabled giving methods
•  Ensure all digital fundraising devices are charged, tested, and functional before distribution
•  Monitor performance of collection devices and flag any issues for escalation

Communication & Reporting

•  Act as the key on-site contact for volunteers, managing any escalations calmly and professionally
•  Provide daily updates to the Fundraising Coordinator on attendance, issues, and donations
•  Assist with volunteer feedback collection to improve future campaigns
•  Help prepare a summary of challenges, successes, and recommendations post-Ramadan

Flexibility & Team Support

•  Support additional campaign needs as directed by the Fundraising Coordinator
•  Adjust shift patterns and team coverage dynamically in response to operational needs
•  Be available to support across taraweeh, Jumu’ah, radio appeals, and key nights, including Laylatul

Qadr

3.

 PERSON SPECIFICATION (EXPERIENCE, ATTRIBUTES, QUALIFICATIONS)

CRITERIA

QUALIFICATIONS

1. Educated to GCSE level or equivalent relevant experience

2. First Aid trained or willing to complete prior to Ramadan

3. Valid UK Driving Licence (if applicable)

EXPERIENCE

4. Experience coordinating volunteers or events

5. Previous involvement in Ramadan operations or similar high-
pressure environments
6. Experience within a masjid or Islamic organisation

SKILLS AND ATTRIBUTES

10. Clear and confident communicator, both verbal and written

11. Highly organised, with strong attention to detail

ESSENTIAL /
DESIRABLE

Essential

Desirable

Desirable

Essential

Essential

Desirable

Essential

Essential

12. Calm under pressure, especially in busy or crowded settings

Essential

13. Confident problem-solver, able to act quickly and decisively

Essential

14. Approachable and empathetic leadership style

15. High integrity and trustworthiness when handling money

16. Flexible availability (especially evenings and weekends)

Essential

Essential

Essential

17. Ability to use basic tools/apps for rota and equipment tracking

Essential

18. Vigilance around safeguarding and compl...

Senior Service Lead

Senior Service Lead

Location: Dunfermline
Hours: 39 hours per week
Salary: £28,225.94 per annum

Please note: This role requires applicants to be drivers with access to their own vehicle, due to the wide geographical area we support.

Join Our Team

We are looking for a compassionate, experienced Senior Service Lead to join our friendly and supportive team in Dunfermline. This is a highly rewarding leadership role where you’ll help deliver person-centred, empowering support to adults with autism and learning disabilities.

At Real Life Options, we provide creative, dynamic and flexible services, tailored to each individual’s needs. You’ll be a key part of a passionate team committed to making a real difference.

About the Role

As Senior Service Lead, you will report to the Registered Locality Manager and work collaboratively with other senior staff to ensure consistent delivery of high-quality, safe and personalised support.

This is a varied and hands-on leadership role that combines operational responsibilities with direct staff support. You will:

• Lead by example, promoting and upholding Real Life Options’ values, policies and procedures

• Provide day-to-day guidance and mentoring to support staff, ensuring best practice across services

• Carry out regular supervisions and annual appraisals to monitor performance and promote professional development

• Oversee training compliance and registration requirements, helping staff stay informed and qualified

• Support and embed a strong health and safety culture by conducting regular audits and checks across services

• Identify and coordinate required maintenance and ensure all documentation meets compliance standards

• Work directly with service users, staff and external professionals to develop, review and update personalised care plans

• Ensure that support plans reflect the individual’s needs, preferences and promote their independence

• Support the recruitment process, from greeting candidates and conducting service tours to delivering thorough, service-specific inductions for new team members

• Foster a positive team culture that prioritises quality support, continuous improvement and staff wellbeing

This role is essential to the smooth running of services and requires a proactive leader who is confident working both independently and as part of a wider team.

Shift Pattern

• Flexible shift work, including evenings and weekends, is required.

• Occasional on-call responsibilities may apply depending on service needs.

What We’re Looking For

• Registered (or eligible) with the SSSC
• SVQ Level 3in Health and Social Care (or equivalent qualification)
• Significant experiencewithin the social care sector, supporting adults with additional needs
• Leadership or mentoring experience, with the ability to motivate and develop others
• Full UK driving licenceand access to your own vehicle

• Willingness to undergo an

  enhanced Adult PVG check

Benefits and Rewards

We offer a competitive benefits package, including:

• 28 days’ paid holiday(inclusive of bank holidays, pro-rata for part-time)
• Accredited trainingto support your personal and professional growth
• Employer contributory pension scheme
• Health Cash Plan(for contracted hours)
• £10,000 life cover
• Employee Assistance Programme, including 24/7 access to counselling, legal and financial support
• Reward Gatewaydiscount scheme
• Cycle to Work Scheme
• Financial wellbeing support
• Refer-a-Friend bonus(terms apply)
• Recognition and reward initiatives

How to Apply

Shortlisted applicants will be contacted via email. Please regularly check your inbox and junk/spam folders.

Equal Opportunities

Real Life Options is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

If you have a disability, health condition or any individual support needs that may affect your application or interview process, we are happ...

About usThe Sick Children’s Trust is the charity thatprovides vital ‘Homes from Home’ where familieswith a sick child in hospital can stay, free ofcharge, just minutes from their child’s bedside. At an overwhelming and difficult time, we offerfamilies the support they need to face the dayahead. They can have a hot shower and acomfortable bed to rest, and our caring staff arethere to listen and comfort them when they needit. Not only do we alleviate financial worries, butwe also help the mental wellbeing of thefamilies we support.  Our visionWe are working to a future where every familywith a seriously ill child in hospital can staytogether, close to their child’s hospital bedside.Our missionWe provide welcoming, comfortable ‘Homesfrom Home’, to keep families together whenthey have a sick child in hospital and kind,caring staff to support themPassionate
We believe passionately that
families with a seriously ill child
in hospital should be together

Supportive
We care for families when they
really need us and we support our
staff to be the best they can be

Togetherness
We work together to make
a difference

Proud
We are proud to be able to welcome
all families that need us to our clean
and comfortable ‘Homes from Home’

We are open, honest and transparent in everything we do.
We spend our money responsibly ensuring that families are
always at the heart of our work

Our valuesTrustworthyOur ‘Homes
from Home’

We have ten ‘Homes from Home’across England that can support 148families a night. In 2024/25 weprovided 48,062 nights in our homes,supporting 3,203 families.100%

Our staff surveyof our colleagues are proud towork at The Sick Children's Trustof our colleagues said that thework of the charity inspires themto do a good job97%of our colleagues enjoy working atThe Sick Children's Trust95%We supported3,203 familiesWe provided48,062nights of accommodationOccupancy rates91%in our ‘Homes from Home’Average travel time82 minutesfrom home to hospitalOur impact 24/25Job title:

Hours:

Location:

Reports to:

Database Manager

Full time - 35 hours per week

Head Office, London (Hybrid)

Director of Finance

Line Management:

1 Senior Database Officer

Role purpose:

Database Manager works closely with the Senior Database Officer to ensure The Sick Children’s Trust’s donor
database, Donorflex, is kept up to date and is accurate, and to ensure that the Finance and Database team can
report  correct  financial  information.  The  Database  team  liaise  closely  with  both  the  Fundraising  and
Communications & Marketing teams, as well as with the House staff, to support fundraising activities (including
income tracking) and to support Service Users data collection by the House staff.

Job DescriptionRole purpose (cont.):

Responsible for the maintenance and accuracy of The Sick Children’s Trust’s supporter and beneficiary CRM   database
system, Donorflex.
Line manage, coach and support one Senior Database Officer.
Managing data entry and analysis to ensure income and activity is accurately recorded and reported on.
Ensuring Donorflex functionality is used in the most effective way through exploration of new modules and new versions
of the database
Providing training to all Donorflex users in using the appropriate database functionality for their role.
Managing data selection and segmentation to support and enable effective and efficient communication, finance and
fundraising activities.
Maintaining GDPR and Fundraising Regulator compliance
To be an active part of Finance and Database team, facilitating knowledge-sharing across the team and fostering a
supportive, high-performing team environment.

Database Management & Accuracy

Overseeing the processing of all income transactions into the Donorflex database, ensuring correct coding in line with
organisational procedures.
Process service user information into the Donorflex database with a high level of accuracy and attention to detail.
Ensure accurate supporter and service user records are maintained, including Gift Aid entries, and ensure correct income coding
aligned with organisational procedures.
Run quarterly Gift Aid claims and ensure Gift Aid received is maximised.
Overseeing the reconciliation of income processed in the Donorflex database with the bank statements and collaborating
closely with Finance to ensure accurate and timely income data processing.
Undertake regular data validation checks to ensure the accuracy of Donorflex database data.
Maintain accurate process notes for all database-related tasks.
Lead on database-related projects such as upgrades, developing new ways of streamlining income processing and exporting
information from the database.
Maintain and manage the third party relationship with the database provider.

Duties may vary from time to time with development of the post. The post holder will be required to carry out such duties as
receiving general telephone enquiries and dealing with general office administration as befi...

Welfare Administrator

Job Description

About the Trust 

We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?  

Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.

** Contract: 12 month fixed term until 31st January 2027

Our role and opportunity

The role of Welfare Administrator will support the Welfare officers in providing assistance to boaters with vulnerabilities or welfare needs, directly, or through external organisations who will provide some or all of the local support necessary to resolve particular cases. The team acts as a key point of contact, responsible for offering advice, guidance and signposting for any person within the Trust who has a concern about the welfare of customers on the Trust’s waterways. 

The Welfare Administrator will provide remote customer support, assist in the completion of customer applications to the Trust, local government and third-party stakeholders. They will also engage directly with councils, charities, and other agencies to form and maintain relationships and access advice and support for customers. The role will also develop key relationships internally and externally which includes:

• Licensing, Compliance & Enforcement Team
• Local Authorities
• Government departments
• Credit control team
• Local and national organisations who may provide support
• Workplace Matters and other Charities & Third Sector Organisations

Location

This role is based working from home, with a requirement to attend our main hub spaces from time to time for team working a collaborative meetings. It is important that you are able to reasonably commute to one of our main hubs below.

Relevant hubs include: Leeds, Ellesmere Port, Burnley, Newark, Birmingham & Hatton. 

See our canal network here: (https://canalrivertrust.org.uk/enjoy-the-waterways/canal-and-river-network).

 About the role

Key accountabilities:

• Work closely with Welfare Officers to support Licensing, Compliance & Support Teams in advising and supporting boaters to achieve licence compliance and ensure equality and safeguarding risks are managed and mitigated throughout Trust processes.
• Provide customer support and advice over the phone, in emails, and in person (if required), to maximise support offer and prevent enforcement.
• Complete applications, written or otherwise, to improve customer support as required by welfare officers or case mangers.
• Engage with local and national charities and local authorities as required to access direct support, funding, or other assistance for licensing and enforcement cases.
• Identify and manage welfare related cases within the Trust’s Customer Relationship Management System and ensure agreed case timescales are met.
• Support customers with applications under the Trust’s Equalities Process, making reasonable adjustments to licence terms, through work with case managers, Rangers, and directly with the customer.
• Ensure knowledge on benefit systems and relevant legislation and government policy is up-to-date and provide advice and contribute to training of wider Licensing, Compliance & Enforcement team
• Escalate welfare, safeguarding, and vulnerability concerns identified through customer contact to welfare officers or other line management in a timely and appropriate manner.
• Displaying the Trust values and behaviours at all times.
• Ensuring that diversity and inclusion ...

Description

People and Organisational Development Manager

Contract type: Fixed Term Contract, Full Time, 40 hours per week

Location: Kathmandu, Nepal subject to the right to work.

Salary: Grade F competitive with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.2

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

The WaterAid POD team leads on the development of people plans that align WaterAid’s people with our aims and objectives and ensures that WaterAiders have the skills and opportunities to maximise the impact they can make.

About the Role

As our dedicated and dynamic POD Manager, you will deliver the Country Programme strategy and impact by providing hands-on leadership across all people and organisational development functions, ensuring efficient, compliant, and high-quality internal operations and support managers and the Country Management Team (CMT) with consistent policy implementation, people insights, and operational oversight to enable capability, wellbeing, and a safe, positive workplace.

In this role, you will support the Country Director (CD) and CMT by leading workforce planning and people strategy, coordinating annual people plans, advising on talent and succession, adapting global HR frameworks, and enabling effective organisational change and restructuring.

In this role, you will:

• Advise leadership, coach managers and enable people-related change in an inclusive, values-aligned manner.
• Oversee and assure inclusive end-to-end recruitment and onboarding processes.
• Oversee performance management and lead employee engagement and wellbeing initiatives
• Manage employee relations and safeguarding issues, ensuring compliance with policy, legislation, and safeguarding standards.
• Drive HR policies, operations, and reward practices to ensure compliance, consistency, and data-informed decision-making.
• Guide the POD team, support partner organisations, and provide HR insights to strengthen programme delivery.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• At least five years of experience in HR operations, including change management, culture building, recruitment, performance management, employee relations, and HR policies.
• Experience in coordinating HR processes, coaching line managers, and providing senior-level HR guidance without holding a head-of-function role.
• Experience in supervising or mentoring HR staff and building capability within a People/HR team including that of the implementing partners.
• Hands-on experience managing HR systems, maintaining accurate HR data, and preparing HR reports for management use.
• Experience supporting the development or adaptation of local HR policies and ensuring alignment with national labour law in Nepal.
• Demonstrated ability to handle highly sensitive and confidential information with discretion, integrity, and sound professional judgement.
• Proficiency in English and Nepali languages (in both speaking and writing.

Although not essential, we also prefer you to have:

• HR/Legal background
• Expertise in Safeguarding
• Diversity and Inclusion experience
• Master’s degree
• HR experience in an INGO
• Local languages

View full job description here

Closing Date: Applications will close on 09 February 2026. 

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.

Head Office

Medical Records Team Leader

Medical Records Team Leader

Oxford Hospital | Administration | Permanent Contract | Full Time

Up to £30,750.00 per annum depending on experience

37.5 hours per week

Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Medical Records Team Leader at our Oxford Hospital and play your part in building a healthier nation.

Medical Records is an increasingly busy, high-pressure and ever-changing environment that stores physical inpatient records. The successful applicant will be ready to take on a challenge and be enthusiastic to be part of a team driven to meet daily deadlines.As our Medical Records Team Leader, you will:

• Lead a team of medical records staff in order to deliver outstanding customer service for both patients and consultants

• Ensure GDPR guidelines are met when dealing with patients, staff and solicitors

• Be involved with recruitment, training and induction and people management

• Review processes in conjunction with the Patient Services Manager

• Provide general administrative assistance within the team, e.g. scanning/photocopying/filing/organisation of shelving/patient pack prep

• Complete electronic and/or manual data entry/record-keeping

• Adhere to daily, weekly and monthly deadlines while maintaining a high standard of quality for patient records

To succeed as a Medical Records Team Leader, you will need:

• Strong IT skills, e.g. Microsoft package/database program experience

• Ability to adapt to complex and changing processes

• GCSE English and Maths or equivalent qualification

• Excellent attention to detail

• Ability to manage multiple demands in a pressurised environment

• Ability to manage and organise staff

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Oxford

Our modern hospital is based within a stone’s throw of the historic City of Oxford, a world-renowned centre of excellence for surgical and medical expertise. We are proud of the wonderful environment and team we have established, providing our patients with first class care. We operate 6 well equipped and modern operating theatres with 64 well-presented ensuite rooms. We cater for inpatient and day care, providing a broad range of surgical specialties and clinics including Paediatrics, Oncology, Interventional Cardiology & Radiology, Orthopaedics, Endoscopy, Gynaecology, Urology, Ophthalmology as well as women’s and men’s health clinics. The hospital is located with excellent transport links by road and rail, both to and from London, Thames Valley, and the Midlands.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights....

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Stories Officer

Are you ready to bring client stories to life and make a real impact across a national charity?

Do you have the experience to build strong relationships with teams across StepChange and manage stakeholder needs to deliver stories that meet shared objectives?

Are you ready to take responsibility for how sensitive stories are sourced, protected and shared, ensuring every voice is treated with care and integrity? 

We’re looking for a Stories Officer to join our External Affairs team. In this role, you will help bring the experiences of people affected by debt to life, working with clients and colleagues to create authentic, impactful stories for campaigns, media, events and public communications.

What you’ll be doing

As Stories Officer, you will take ownership of StepChange’s storytelling function, working directly with clients and internal teams to ensure stories are delivered ethically, effectively, and in line with organisational objectives.

You’ll develop and maintain processes for sourcing, sharing, and managing client stories, balancing creativity with safeguarding and data protection requirements. You’ll work closely with colleagues across media, marketing, campaigns, partnerships, policy, research, and public affairs to deliver stories that meet their needs and help StepChange communicate with impact.

From interviewing clients with lived experience to co-creating materials for campaigns and public events, you’ll ensure every story is told safely, respectfully, and authentically. You’ll also help identify new storytelling opportunities.

This role is at the heart of StepChange’s External Affairs work. You’ll collaborate with a wide range of colleagues, manage ethical and safeguarding responsibilities, and help build a consistent, trusted approach to client storytelling across the charity.

About you

We’re looking for someone with experience in storytelling or content management within a charity or equivalent organisation. You’ll have hands-on experience engaging with people with lived experience and translating their stories into clear, compelling narratives.

Confident working with internal stakeholders, you’ll be able to manage multiple priorities, deliver stories that meet team needs, and maintain strong professional relationships across the charity. You’ll have a keen understanding of safeguarding, data protection, and ethical storytelling, ensuring that clients are always supported and respected.

You’ll be proactive, organised, and adaptable, with excellent verbal and written communication skills. A passion for storytelling and an interest in the debt advice sector will help you succeed and make a meaningful impact in this role.

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.

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Full Day Care Supervisor

Full Day Care Supervisor

Location: Borras Park Full Day Care Provision based in Borras Park Community Primary School

Contract: Part-time / Full-time (depending on provision needs) between our core hours of 8am-6pm

Responsible to: Manager / Deputy Manager

About the Role

We are seeking an enthusiastic, committed, and experienced Nursery Plus & Holiday Club Supervisor to join our established Full Day Care team. This is an exciting opportunity to take a lead role in providing high-quality childcare and early learning experiences across our nursery and out-of-school settings.

As the Person in Charge during your assigned shifts, you will oversee the day-to-day running of the environment, ensuring it is safe, nurturing, and stimulating for all children. You will lead a dedicated team of practitioners and maintain the highest standards of care and education, in line with CIW guidance, National Minimum Standards, Curriculum for Wales and the Playwork Principles.

Key Responsibilities

• As well as your practitioner duties, you will:
• Safeguarding & Welfare
• Ensure the safety, security, and well-being of all children at all times.
• Follow safeguarding procedures and promptly report concerns to the Designated Safeguarding Lead (DSL).
• Oversee and implement indoor and outdoor risk assessments.

Leadership & Team Support 

• Provide supervision, guidance, and inspiration to practitioners, volunteers, and students.
• Manage staff to ensure correct adult–child ratios at all times.
• Lead team meetings, contribute to planning, and support professional development.
• Conduct one-to-one supervisions and annual appraisals for designated team members.
• Oversee induction processes for new staff and support their ongoing development.

Learning, Play & Environment

• Plan, prepare, and deliver balanced, engaging, age-appropriate activities based on children's developmental needs.
• Ensure environments are safe, clean, organised, and well-presented before and after each session.
• Support all children to fully engage in high-quality play and learning experiences.
• Ensure smooth, respectful daily routines and transitions.

Communication & Administration

• Build strong, positive relationships with families, keeping them informed via verbal communication, written updates, and SeeSaw.
• Maintain accurate and confidential records, including registers, plans, and child progress documentation (GDPR compliant).
• Monitor attendance and report absences or late collections to the Manager.
• Support the production of progress and self-evaluation reports for the setting. General Duties
• Undertake additional responsible tasks when required, including domestic duties that ensure high standards of hygiene and safety.
• Work collaboratively with the Management Team to maintain a welcoming, inclusive environment for staff, children, and families.

About You

We're looking for someone who is:

• Passionate about early years care, play, and child development
• Confident in leading a team and acting as Person in Charge
• Knowledgeable about CIW regulations, National Minimum Standards, Curriculum for Wales and the Playwork Principles.
• Organised, professional, and committed to high-quality practice
• Warm, approachable, and able to build strong relationships with children, families, and staff
• Flexible and willing to support across all areas of the provision
• Relevant qualifications in Childcare and Playwork (Level 3 or above) are essential.
• Experience in a supervisory role is desirable.

Borras Park Full Day Care is committed to safeguarding and promoting the welfare of children. An Enhanced DBS and satisfactory references are required for this position. We welcome applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.

Between 8am-6pm Monday to Friday on a rota basis. Contract type Hours and contract terms will be discussed during interview. The successful candidate will be offered a full time (52 weeks) contract. However, we may consider splitting the role to offer two successful candidates a term tim...