Store Assistant

Are you friendly, motivated, and passionate about making a difference?

As a Store Assistant, you will play a vital role in supporting the day‑to‑day running of our Lightwater shop. You will help maximise income through excellent customer service, strong visual standards, and effective stock handling, while supporting colleagues and volunteers to deliver a welcoming and inclusive shopping experience. By role modelling the DEBRA values, you will help create a positive environment focused on making a real impact for the EB community.

Our Lightwater retail store is recruiting a Store Assistant on a Part Time basis, working 6 hours per day on a Sunday to help with cover in our store. Earning £12.71 per hour / £3,965.52 per annum.

About DEBRA

We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

What we are looking for in our Store Assistant

You will be enthusiastic, reliable, and customer‑focused, with a positive attitude and a willingness to learn. You will enjoy working as part of a team, supporting both colleagues and volunteers, and contributing to the smooth and efficient running of our Lightwater store.

Retail experience is desirable but not essential, as full training will be provided.

Your Key Responsibilities as a Store Assistant

Provide excellent customer service to all customers and donors
Support the processing, pricing, and replenishment of donated stock
Help maintain high standards of shop presentation and cleanliness
Assist with visual merchandising to promote sales and commercial success
Support colleagues and volunteers in day‑to‑day store activities
Follow DEBRA policies and procedures, including health, safety, and safeguarding

Why work for us at DEBRA?

Mission, Vision & Values

Our mission is a world where no one suffers with Epidermolysis Bullosa.

Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and that we provide lifelong care for all those affected by living with EB.

Our values are based around care and inclusivity and are the foundation of our culture and what makes DEBRA a great place to work.

What we offer

We offer a competitive rate of pay along with a range of benefits, including:

Access to a Group Personal Pension with a matched 4% contribution from DEBRA
Life Assurance Scheme
Free access to our 24/7 Employee Assistance Programme for you and your family
Annual leave of 20 days plus Bank Holidays(pro rata for part‑time employees)
Discounts and cashback at high street retailers, supermarkets, cinemas, gyms, leisure and theme parks, holidays and more via our Employee Benefits Portal

Safeguarding & Equality

Please note: DEBRA takes its safeguarding responsibilities seriously, and all roles within the organisation require a DBS check and two satisfactory references.

We are committed to delivering our Equality, Diversity and Inclusion strategy across all areas of our work, including recruitment. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing reasonable adjustments throughout the recruitment process. Please let us know if you require any support.

If you are enthusiastic about the contribution you could make and would like to join us as a Store Assistant, please click ‘Apply’ today – we’d love to hear from you!

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