Supervisor - Advice Session

        (Welfare Benefits)

Job pack

Thanks for your interest in working at Citizens Advice Enfield. This job pack

should give you everything you need to know to apply for this role and what it

means to work at Citizens Advice.

In this pack you’ll find:

1.

2.

3.

4.

5.

6.

7.

8.

9.

Our values

Three things you should know about us

Overview of Citizens Advice and Citizens Advice Enfield

The role profile.

Person specification

What we give our staff

Equality and diversity

Terms and conditions

How to apply

 Our Values

We’re inventive. We’re not afraid of trying new things and learn by getting things

wrong. We question every idea to make it better and we change when things

aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve

problems. We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We

remember that we work for a charity and use our resources effectively.

Three things you should know
about us?
1. We’re local and we’re national. We have 6 national offices  and offer direct
support to people in around 300 independent local Citizens Advice services across
England  and  Wales.    In  Enfield  we  operate  from  one  main  office  location  and
provide advice by phone and at various outreach locations across the Borough.

2.  We’re  here  for  everyone.  Our  advice  helps  people  solve  problems  and  our
advocacy  helps  fix  problems  in  society.  Whatever  the  problem,  we  won’t  turn
people away.

3. We’re listened to - and we make a difference. Our trusted brand and the

quality of our research mean we make a real impact on behalf of the people who

rely on us.

How Citizens Advice Enfield works
The Citizens Advice service is made up of Citizens Advice - the national charity -
and a network of around 300 local Citizens Advice members.

This role sits our network of independent charities, delivering services from:

•  over 600 local Citizens Advice outlets
•  over 1,800 community centres, GPs’ surgeries and prisons

They do this with:

•  6,500 local staff
•  over 23,000 trained volunteers

Our reach means 99% of people in England and Wales can access a local Citizens
Advice within a 30-minute drive of where they live.

 The Role

Citizens Advice Enfield is a busy service helping around 6,000 clients a year to

solve around 25,000 problems.  We are open 5 days a week and currently

operate a telephone adviceline triage service from 10am to 4pm Monday to

Friday.

Our priority commissioned areas are Benefits, Debt and Housing and we have a

small team of caseworkers for each.  Appointments are booked through a

combination of self-referral via the adviceline and referrals from funded

partners.

 Role Description

The purpose of the role is to work with the Head of Service and Quality, Project
Manager and the Trainer to ensure smooth running of the day-to-day service and
to  mentor  and  support  paid  advice  staff  and  volunteers  to  maintain  national
Citizens Advice standards. This will involve:

•  Supervising advice and gateway/triage sessions and caseworkers

•  Supporting  the  delivery of  the  training and development plan along  with

the rest of the team

•  Providing mentoring and support to caseworkers, advisers and adviceline
Team members (gateway/triage volunteers) as required by the Service and
Quality Manager and in line with the needs of the overall service

Citizens  Advice Enfield is a great place to work  – with a friendly and supportive

team.

Supervisor – Advice Session
(Welfare Benefits)
Role description

Job Title:

Supervisor – Advice Session (Welfare Benefits)

Reporting to:

Head of Service and Quality

Salary:

£14,975 - £15808 (Actual) (SP32-34) depending on
experience.

Hours:

14 hours (2 days)

Employers’ Pension
contribution

4%

Location:

Based in Vincent House. Hybrid working available after
the initial qualifying probation period.

Purpose of the job:

To provide benefits advice and casework service to
clients within our community.

About the role
l). Supervising advice sessions and / or casework

•  Manage  the  practicalities  of  the  advice  session  and  ensure  adequate

staffing and resources.

•  Provide  an  appropriate  level  of  support  and  supervision  to  individual

workers depending on their level of competence.

•  Ensure referrals and  bookings for projects are being properly  monitored

and clients are supported in a timely manner.

•  Undertake supervision leadership tasks, achieving a specialist supporting

role in one of the key advice areas. (Benefits, Housing, Debt)

•  Review/Monitor the quality of case records / telephone calls of designated

staff to meet quality standards and service level agreements.
•  Assist the Service and Quality Manager to undertake the QAA.
•  Ensure remedial and developmental issues are identified and acted on to
develop  individuals,  improve  the...

Event Executive

Hours: 40 hours per week Duration: Full time, permanentPay: From £32,000 per annum

Our team is highly experienced, proactive, fun, and supportive of what we deliver here at The Royal Yacht Britannia & Fingal Hotel. We are currently looking for an experienced Event Executive to join our amazing team!
Once home to Queen Elizabeth II, The Royal Yacht Britannia is now one of the most luxurious events venues in the world where guests will experience the ‘event of a lifetime’. Exclusive dinners for up to 196 guests or drinks receptions for up to 500 can be hosted in the impressive State Apartments and stunning Royal Deck. Whatever the event, Britannia is the perfect setting for a wide range of exclusive evening events, including product launches, gala dinners, staff incentives, and receptions. Each event is bespoke and made to suit our client needs.

Fingal, Scotland’s first luxury floating hotel, is a former Northern Lighthouse Board ship. Providing the ultimate in luxury, this iconic ship, berthed in the historic Port of Leith, includes 23 beautifully styled cabins, all named after Stevenson lighthouses.

The spectacular Ballroom seats 60 guests for dining and 100 guests for receptions. With a Musicians' Gallery and sweeping staircases, the Ballroom is overlooked by our Gallery Bar, making Fingal Hotel the perfect space for brand and product launches, private celebrations, and weddings.

As one of our Events Team, you will have in-depth knowledge of the luxury market and a well-proven track record of managing events. You will have experience in researching, planning, and conducting on-site meetings with a highly effective and proactive approach. Since you will often be the first point of contact for any client, you will be a confident, dynamic self-starter, creative, and well-presented. Delivering excellent customer service and holding a genuine passion for delivery will be essential in everything you do.

We deliver the highest standards of service, resulting in exceptional guest experiences.

Company benefits include:

• 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So, 20% potential contribution to your pension).
• 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum).
• Life Assurance.
• Performance & loyalty payment scheme.
• Employee Assistance Programme.
• Complimentary tickets to The Royal Yacht Britannia.
• Staff discount (Britannia Shop, Royal Deck Tearoom and The Lighthouse Restaurant & Bar aboard Fingal Hotel).
• Free car parking for staff.

Key responsibilities:

• Manage approximately 60 events per annum, working with clients to produce detailed and comprehensive events, utilising the venue and clients' budgets to their full potential.
• To encourage and gain client information to generate new and repeat business.
• Co-ordinate and host site visits and familiarisation trips aboard Britannia & Fingal Hotel with the support of the Sales Team where necessary.
• Maximise event upsell for both The Royal Yacht Britannia & Fingal Hotel throughout the event planning.

Key skills:

The ideal candidate will have the following key skills and attributes:

• In-depth experience of events in a five-star or luxury business.
• Proven track record in managing high-profile events.
• Excellent presentation and networking skills.
• A positive, can-do attitude that inspires those around you to perform to the best of their ability.
• A professional appearance and personality, whilst still being friendly and approachable.
• Team player and genuine passion for people.
• Ability to communicate at all levels, building internal relationships to gain greater product knowledge and understanding of each role to obtain complete support for each event.

Working hours

Core hours of work are Monday to Friday, 9:00 am to 5:05pm. However, due to the nature of this position, some weekend and evening work will be required. Time in lieu will be given.

If you feel you have the personality, skills, and experience we are looking for, then we would love to hear from you.

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Event Executive to: ...

Senior Statistician

 The Senior Statistician will lead the design and delivery of complex survey methodology, including sampling, weighting and advanced analysis. The role involves developing new statistical approaches, providing expert advice to researchers and clients, and contributing to high-quality research outputs and proposals with minimal supervision. 

Key Responsibilities

• Design sampling and weighting schemes from scratch with minimal input from other statisticians.
• Select survey samples using statistical software with minimal input from other statisticians; check/QA samples generated by other statisticians.
• Generate survey weights for survey analysis with minimal input from other statisticians; check/QA weights generated by other statisticians.
• Review, develop and implement new methodology related to survey design and analysis with minimal supervision.
• Undertake complex data analysis using techniques such as logistic regression and Latent Class Analysis (LCA). Advise/teach researchers and customers on statistical and methodological issues with support from other statisticians.
• Be part of the tendering process for research projects – both contributing to Research Proposals and being a member of the team for tendering interviews.
• Write sections/chapters for research and technical reports with minimal input from other statisticians.
• Disseminate statistical work via conferences and written reports/papers.
• Perform any other reasonable duties that NatCen may require that are consistent with the broad nature of the job role.

Skills Knowledge and Expertise

• Good academic background, preferably including a degree with substantial statistical content.
• Demonstrable experience working in survey research; for example, in social/market research, government, other public/voluntary sector, or academia. This can include work towards successful completion of a postgraduate qualification with a strong research or research methods component.
• Knowledge of survey statistics, with some practical experience of survey sampling and weighting.
• Familiarity with SPSS, R, Stata or a similar statistical package (with experience of scripting/coding using the relevant command language).
• Excellent Excel skills, with ability to manage large datasets, use advanced formulas, and produce accurate, well-formatted outputs.
• Good standard of written English.
• Aptitude for explaining complex statistical issues in a clear and comprehensible manner, with some experience of doing this in a professional environment.
• Ability to work well under pressure and manage multiple deadlines, with some experience of doing this in a professional environment.
• Keen eye for detail

Benefits

EMPLOYEE BENEFITS
 
Holiday
25 days’ holiday plus 8 bank holidays. Leave increases to 30 days after 3 years’ employment.

Holiday

Pension
All new employees will be automatically enrolled on the pension scheme 3 months from their start date unless stated otherwise. The minimum employee contribution is 3% and the maximum employer contribution is 5% of salary. If the employee does not wish to contribute to the pension scheme, there will be a process that will be in place for them to follow to opt out of the scheme for a limited period.

Staff can also join our defined contribution pension scheme. The minimum employee contribution is 4% and the maximum employer contribution is 7.5% of salary. You can join this pension from when you start working with us.

Life Insurance
All employees are eligible for a lump sum benefit payable to the named beneficiary (this does not have to be a spouse, partner or dependent, and can be split between beneficiaries) on the employee’s death of 5 times their annual salary. Beneficiary form must be completed – further details can be found when you start working with us.

NatCen Rewards
This is an online employee benefits scheme featuring discounts at over 800 retailers and service providers in the UK, both online and in store.

Health Cash Plan

Employees can sign up to healthcare cash plan which lets you claim back the cost of treatments, such as laser eye treatment, dental treatment, physiotherapy, hospital scans etc. You can pay as little as £1.20 per week, and when you receive treatment, you send the details to the provider and it reimburses you, depending on the terms of your cash plan.

Professional Subscriptions
We will pay the cost of one professional membership subscription per individual per annum, where that subscription is required for the job.

Cycle to work scheme
This is a government initiative which allows NatCen to provide bikes and associate...

Senior Statistician

 The Senior Statistician will lead the design and delivery of complex survey methodology, including sampling, weighting and advanced analysis. The role involves developing new statistical approaches, providing expert advice to researchers and clients, and contributing to high-quality research outputs and proposals with minimal supervision. 

Key Responsibilities

• Design sampling and weighting schemes from scratch with minimal input from other statisticians.
• Select survey samples using statistical software with minimal input from other statisticians; check/QA samples generated by other statisticians.
• Generate survey weights for survey analysis with minimal input from other statisticians; check/QA weights generated by other statisticians.
• Review, develop and implement new methodology related to survey design and analysis with minimal supervision.
• Undertake complex data analysis using techniques such as logistic regression and Latent Class Analysis (LCA). Advise/teach researchers and customers on statistical and methodological issues with support from other statisticians.
• Be part of the tendering process for research projects – both contributing to Research Proposals and being a member of the team for tendering interviews.
• Write sections/chapters for research and technical reports with minimal input from other statisticians.
• Disseminate statistical work via conferences and written reports/papers.
• Perform any other reasonable duties that NatCen may require that are consistent with the broad nature of the job role.

Skills Knowledge and Expertise

• Good academic background, preferably including a degree with substantial statistical content.
• Demonstrable experience working in survey research; for example, in social/market research, government, other public/voluntary sector, or academia. This can include work towards successful completion of a postgraduate qualification with a strong research or research methods component.
• Knowledge of survey statistics, with some practical experience of survey sampling and weighting.
• Familiarity with SPSS, R, Stata or a similar statistical package (with experience of scripting/coding using the relevant command language).
• Excellent Excel skills, with ability to manage large datasets, use advanced formulas, and produce accurate, well-formatted outputs.
• Good standard of written English.
• Aptitude for explaining complex statistical issues in a clear and comprehensible manner, with some experience of doing this in a professional environment.
• Ability to work well under pressure and manage multiple deadlines, with some experience of doing this in a professional environment.

Benefits

EMPLOYEE BENEFITS
 
Holiday
25 days’ holiday plus 8 bank holidays. Leave increases to 30 days after 3 years’ employment.

Holiday

Pension
All new employees will be automatically enrolled on the pension scheme 3 months from their start date unless stated otherwise. The minimum employee contribution is 3% and the maximum employer contribution is 5% of salary. If the employee does not wish to contribute to the pension scheme, there will be a process that will be in place for them to follow to opt out of the scheme for a limited period.

Staff can also join our defined contribution pension scheme. The minimum employee contribution is 4% and the maximum employer contribution is 7.5% of salary. You can join this pension from when you start working with us.

Life Insurance
All employees are eligible for a lump sum benefit payable to the named beneficiary (this does not have to be a spouse, partner or dependent, and can be split between beneficiaries) on the employee’s death of 5 times their annual salary. Beneficiary form must be completed – further details can be found when you start working with us.

NatCen Rewards
This is an online employee benefits scheme featuring discounts at over 800 retailers and service providers in the UK, both online and in store.

Health Cash Plan

Employees can sign up to healthcare cash plan which lets you claim back the cost of treatments, such as laser eye treatment, dental treatment, physiotherapy, hospital scans etc. You can pay as little as £1.20 per week, and when you receive treatment, you send the details to the provider and it reimburses you, depending on the terms of your cash plan.

Professional Subscriptions
We will pay the cost of one professional membership subscription per individual per annum, where that subscription is required for the job.

Cycle to work scheme
This is a government initiative which allows NatCen to provide bikes and associated safety equipment to employ...

To find out how we capture your data, please see our

The driving force behind our success is our people who, with their collective expertise, push us to think differently and bravely lead the way.  

Our culture respects equality, values diversity and encourages individuality – accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.

Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. It’s the reason why we continue to grow and it’s the secret to how we’ve built some of the world’s most renowned buildings.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contactinclusiverecruitment@macegroup.com to speak to a member of our team. You can read our diversity and inclusion strategy here. 

Our culture respects equality, values diversity and encourages individuality – accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.

Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. It’s the reason why we continue to grow and it’s the secret to how we’ve built some of the world’s most renowned buildings.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact

Whatever your aspiration, we’ll help you redefine the boundaries of your ambitions.

87dbe60b6b914a8e857cc3298a580d35

Operations Manager, Marketing and Enterprises

Full time, all year round to include evenings and
weekends that will require flexibility

Wells Cathedral School seeks an Operations Manager, Marketing and Enterprises who plays a vital role in the effective delivery of day-to-day commercial and marketing operations within the Admissions, Marketing, and Enterprises Department. This position is responsible for operational delivery of a wide range of internal and external events and commercial activities across the school, including sports facility hires, concerts and performances, summer schools and camps, conferences, commercial lettings, and other special events.

In addition, the Operations Manager oversees the safety and regulatory compliance of Cedars Hall. This includes ensuring the facility remains safe, fully functional, and visually appealing, as well as recommending and coordinating necessary improvements to maintain high standards.

Closing date: Monday 2 February 2026, 12 noon

Interviews are scheduled to take place on Wednesday 11 February 2026

Suitable candidates may be interviewed before the closing date and Wells Cathedral School reserves the right to withdraw the position if an early appointment is made. Applicants are therefore encouraged to apply early.

For further details, please download an application pack

weekends that will require flexibility

Wells Cathedral School seeks an Operations Manager, Marketing and Enterprises who plays a vital role in the effective delivery of day-to-day commercial and marketing operations within the Admissions, Marketing, and Enterprises Department. This position is responsible for operational delivery of a wide range of internal and external events and commercial activities across the school, including sports facility hires, concerts and performances, summer schools and camps, conferences, commercial lettings, and other special events.

In addition, the Operations Manager oversees the safety and regulatory compliance of Cedars Hall. This includes ensuring the facility remains safe, fully functional, and visually appealing, as well as recommending and coordinating necessary improvements to maintain high standards.

Closing date: Monday 2 February 2026, 12 noon

Interviews are scheduled to take place on Wednesday 11 February 2026

Suitable candidates may be interviewed before the closing date and Wells Cathedral School reserves the right to withdraw the position if an early appointment is made. Applicants are therefore encouraged to apply early.

For further details, please download an application pack

At Skills and Education Group, we are passionate about the advancement of skills and education to improve the lives of individuals. We provide regulated qualifications, funding opportunities and professional development programmes to further education and skills providers - and a whole lot more as well. We have an exciting opportunity for a full time Quality Manager.

About the role

We have an exciting opportunity for a full-time Quality Manager to join our organisation.

The Quality Manager plays a key role in ensuring that all qualifications offered by BIIAB and

are delivered to the highest standards. This role leads on all aspects of external quality assurance, ensuring that centres, assessors, and EQAs operate in full compliance with regulatory and organisational requirements.

Working closely with the Head of Quality and Regulation, you will drive continuous improvement across our quality systems and processes, supporting a culture of excellence and consistency across all awarding activities.

The successful candidate will:

• Lead on the external quality assurance for all qualifications within BIIAB and Skills and Education Group Awards.

• Drive quality improvement through effective quality assurance activities and processes.

• Support the Head of Quality and Regulation to ensure compliance with regulators and regulatory bodies.

You will be joining the Group at a pivotal stage in its development, as we grow and expand our provision across the UK. We are equally committed to your personal growth and development, and so in this role you will be supported in your continued professional development.

Who we are looking for

To be successful in this role, you will have significant experience in external quality assurance and regulatory compliance within the further education and skills sector. You will have a proven ability to lead teams, manage quality assurance processes, and uphold rigorous standards across a diverse qualification portfolio.

You should have a detailed understanding of regulatory frameworks and experience of working within an awarding organisation or similar environment. Strong leadership, organisational and analytical skills are essential, along with the ability to foster positive working relationships with internal and external stakeholders.

Excellent communication and IT skills, a strong attention to detail, and a proactive approach to continuous improvement will be key to your success in this role.

How to apply

Find out more about the role and how to apply here . You can also download the job description and person specification below.

Closing date: Applications close at 5pm Thursday 29th January 2026.

No agencies please.

Should you not hear from us within four weeks of the closing date, we regret your application has been unsuccessful.

Business Coordination Lead

• locations
• Head Office South

• time type
• Part time

• posted on
• Posted Today

• job requisition id
• JR011326

Business Coordination Lead

Location: Southeast regionWorking Hours: 18.5 hoursContract Type: PermanentSalary: £28,890 - £36,920 (pro rata)

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

We are recruiting a Business Coordination Lead to act as the operational and governance engine for our Southeast region.
This is not a general admin role.
The postholder will lead regional business coordination, governance processes, reporting, and systems implementation, ensuring senior leaders and managers have accurate information, clear action tracking, and consistent operational oversight.
You will work closely with the Director of Services and Area Managers to:
• deliver high-quality regional reporting
• maintain governance rhythms
• coordinate performance and compliance activity
• support service mobilisation and development
• ensure regional systems and processes function effectively
This role is ideal for someone who enjoys structure, systems, data, and accountability, and who is confident working with senior leaders.

Key responsibilities include:
• Owning and coordinating regional governance processes, reporting cycles, and action tracking
• Leading business coordination activity that supports effective service delivery across the region
• Producing high-quality regional reports and briefing packs
• Supporting service mobilisations, developments and regional projects
• Coordinating regional meetings and forums, ensuring actions and decisions are tracked and delivered
• Working with services to improve data quality and consistency
• Supporting business development activity where required
Minute-taking and diary coordination form part of the role, but the focus is on coordination, oversight, and systems rather than reactive administration.

About you
You will:
• Be highly organised, methodical, and confident managing multiple priorities
• Have experience supporting senior managers or leadership teams
• Be comfortable working with data, reports and governance processes
• Be confident chasing actions and maintaining standards
• Enjoy improving systems and ways of working
This role suits someone looking for a part-time, senior coordination role with responsibility and autonomy, rather than a traditional administrative post.

Please see the full job description and person specification here.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  ...

Business Coordination Lead

• locations
• Chapel View

• time type
• Full time

• posted on
• Posted Today

• job requisition id
• JR011314

Business Coordination Lead/ Community Services

Location: Chapel View Chapel Lane Kendal Cumbria LA9 5RE (however location can be flexible depending on your nearest service)Working Hours: 37 hours per weekContract Type: Permanent Salary:£29,430-£37,670

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

To lead on business coordination functions within the region, ensuring systems function effectively and efficiently. The role will focus on streamlining administration and enhancing service coordination and will play a key role in supporting Regional Director and senior leaders, ensuring consistent operational processes, leading on systems implementation, and driving the organisation of regional activities and initiatives.

What You’ll Do

• Lead business coordination activity to meet the planning and delivery requirements of Waythrough services across the region.
• Lead on supporting administration functions within services to function well and to deliver an effective and efficient service. This will include training and mentoring collegues.
• Provide high quality administration to the Regional Director and other Senior Leaders.
• Provide administrative support for regional meetings, including diary management, minute taking, report collation, and actions.
• Liaise effectively with internal departments, external organisations and stakeholders, acting as a point of contact for a wide range of professionals.
• Lead on the administration of mobilisations and closedowns of Waythrough services and projects across the region.
• The post holder will provide support across the region and will be expected to ensure that all services receive the appropriate level of support. This will include travel across the postholder’s identified areas of responsibility.
• Travel to a number of services across Cumbria

To Succeed in This Role, You’ll Need:

• NVQ Level 3 in Business Administration (or equivalent).
• High level proficiency in Microsoft programmes.
• Ability to maintain confidentiality and use appropriate discretion to manage sensitive issues and information.
• Effectively manage and support a team to meet multiple and conflicting deadlines. Understanding of the work of the organisation and have a commitment to the aims of our services.
• Driving licence and own access to vehicle

To view the full job description, please click here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the ye...

Job Description – this includes the criteria for the role, which you will need to respond to as part of your application

Our Shared Commitment – our organisational values. Please demonstrate how you meet these in your application.

Benefits – UNICEF UK salaries and benefits are benchmarked against other organisations in the charity sector.

Fair and Inclusive Recruitment – Read to see how we support you throughout your candidate journey.

Team Underwriting Manager

We are looking for a Team Underwriting Manager to join Ecclesiastical Insurance in our Birmingham office. Competitive salary, excellent benefits and hybrid working.

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Birmingham

Job Ref: 204612

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Team Underwriting Manager to join our Birmingham office.

The Team Underwriting Manager will be accountable for delivering high‑quality service within their team, ensuring both customer satisfaction and operational excellence. They will manage and develop their own group of direct reports as part of the wider existing business team. The role will form a key part of the local leadership team and provide cover for the Operations Manager when required.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Leading and managing the team in order to deliver corporate strategy (including effective performance management)

• Planning, prioritising and managing individual and team workflow effectively to deliver exceptional customer service, ensuring forecast demand is adequately resourced

• Analysing team results, develop action plans and monitor and manage performance.

• Setting and monitoring individual and team targets on an annual, weekly, and daily basis to maximise team performance and meet objectives

• Dealing effectively with referrals and technical query escalations within the team working with technical specialists where relevant on more complex cases

What you'll need to have

• Able to act as a coach, empowering others within a commercial environment.

• High levels of personal organisation and accuracy, with the ability to manage own workload.

• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.

• The ability to build collaborative, productive relationships.

• Competent IT and data skills [including Microsoft suite].

What we offer

• A competitive salary - let's discuss it

• Hybrid working

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme: on-target bonus between 6% and 24%

• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay

Hear from the hiring manager

"The Birmingham region is a thriving and highly successful business area within Ecclesiastical Insurance. Over the past seven years, it has nearly doubled in size—both in headcount and Gross Written Premium (GWP)—all while maintaining exceptional underwriting quality.

This commitment to excellence has strengthened profitability, allowing us to contribute even more to charitable causes. The Birmingham office has a remarkable story to tell, and now’s your chance to be part of it"

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Can...

JOB DESCRIPTION

POSITION: Room Leader

JOB OVERVIEW

Summary of role
The role of a Room Leader is to work under the direction of the Manager and deputise for him/her as and when required, to
support the Nursery, To support the aims and objectives of the nursery and assist the Manager in the organisation of a high-
quality establishment for children from birth to five years, To provide high standards of care and early learning – to include the
monitoring and review of provision, this includes providing a safe, caring environment to enable the personal, emotional, social
and educational development of children, through individual attention and group activities, To support the team in order to
provide an enabling environment in which all individual children can play, learn and develop, to direct and support staff as
agreed by the Manager.

Reports to:
Reports in:

KEY TASKS

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To promote the aims and objectives of the nursery
To be aware of ensuring the balance of competence of staff not only in the room/when out on
trips but in the nursery as a whole
To be aware of the need of managers to oversee the administration of prescribed medication.
To ensure the staffing levels and the balance of competence of staff in the room and the nursery
as a whole and to support this in other nurseries as required
To support the manager to ensure that children with needs are identified and the correct GIRFEC
processes have been followed, that staff are trained in GIRFEC and that the named person is
informed of any concerns
To maintain awareness of what is happening throughout the whole nursery
To ensure high standards in practice are met and to promote these high standards at all times
To assist the Manager in showing parents around the nursery facilities and sending out
information
To ensure the provision of high standards of physical, intellectual, personal, social, and
emotional care
To ensure interactions with and communications about team members are always professional
To lead a team of professional workers and to ensure good practice always
To assist the Manager in setting and implementing objectives and policy for the nursery
To assist with the planning and organisation of staffing schedules and holiday rotas to ensure
adequate staffing levels are maintained in accordance with Care Inspectorate guidelines and
nursery procedures.
To assist with the implementation of administrative procedures involved with registration, place
allocation, and other related matters
To assist with the development and implementation of systems to monitor and record child
development
To assist with the preparation and maintenance of materials and equipment
To be responsible for the health and safety standards appropriate for the needs of young children
and ensuring staff compliance and awareness
To ensure high standards of hygiene and cleanliness are always maintained
To ensure the provision of a high-quality environment to meet the needs of individual children
regardless of any disabilities, family backgrounds or medical history

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Support all team members with the early identification and intervention for children with possible
special needs and give social, physical, emotional, intellectual guidance as appropriate
To ensure confidentiality of all information received and ensure that it is shared appropriately
To assist with staff and student development and training
To support the effective interview and selection process as required
To fully support the induction of new team members and students
Support the appropriate supervision meetings/processes in conjunction with the Manager
Play a key role in the appraisals, target setting, and nursery operations as deemed appropriate by
the manager
Attend nursery management meetings and feed appropriate information back to the wider team
To assist the Manager in the supervision of training of students in placement within the nursery
Liaise with parents, other family members and staff to help ensure that the needs of children are
met, and that parental choice is considered in terms of care given
To liaise with outside agencies as required
Assist the Manager with the efficient upkeep and maintenance of the building and grounds, stock
of equipment, furnishings and fittings
Maintaining staff awareness of the fire evacuation procedures in accordance with the code of
practice
To be involved in out of working hours activities, e.g. training, planning meetings, monthly staff
meetings, parents evening, fundraising events etc.
To deputise for the Manager in his/her absence
To undertake such other duties and responsibilities of an equivalent nature as may be
determined from time-to-time by the Manager.
To ensure that the manager is always kept updated.

Person Specification

Essential

Desirable

Qualifications

•  Minimum Level 3 qualification in Children

•  Food Hygiene Certificate Paediatric First Aid

Experience...

You

We are looking for a Room Leader who is a level 3 practitioner with passion and drive for equality in Early Years. You will oversee the day to day running of the room, plan activities and will ensure each child's needs are being met. You will perform an important role of caring for children, maintaining a high quality standard in a stimulating learning environment, empowering staff and imparting your knowledge and skills on to others.

US 

Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you’re looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we’re happy you’re considering us. 

As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health & wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we’re based – during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline.

Our staff are dedicated to making other people’s lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you.

Summary of Job Profile: 

• Contract Type: Permanent
• Hours: 40 hours per week
• Working Pattern: 4 days per week 
• The Job Description and Person Specification can be found here: Room Leader JD New Temple Hill.pdf

YMCA Thames Gateway Staff Benefits: 

To be considered for this role please click the 'Apply for this job button' at the top of this page. Please download the application form to complete and re-upload or upload your CV to the system for the recruiting managers to review.

YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Enhanced Disclosure & Barring Service check.

At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010).

We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.