Reference Number: XL243
Closing Date: 1st February 2026
Location: Xcel Leisure Centre
Hours: 24 & 13.5 Hours (2 roles)
Rate of Pay: NMW/NLW
CVLife are looking for an amazing customer focused individual to join our dynamic team as a Customer Service Advisor at the Xcel Leisure Centre. You’ll deliver an exceptional, personable and professional customer experience. Putting our customers at the heart of everything you do. Within this position you will be the first port of call for many of our customers and as such it is imperative that you are visible, polite, approachable and most importantly self-motivated to create a brilliant first impression of our business.
We want every single customer to have a positive experience at CV Life.
Skills, Knowledge and Attributes:
- The ideal candidate will be a ‘people person’ with experience of working with a diverse range of customers or individuals.
- Have strong interpersonal skills, both face to face, written and on the telephone.
- Good problem-solving skills, use of initiative, being proactive and have a good attention to detail.
- Computer literate but training will be given on our systems.
Working days:
Shifts available. There are 2 roles available:
Shift Pattern A
- Week 1: Monday 4:00pm – 8:00pm & Saturdays 1:30pm-6:00pm.
- Week 2: Monday 4:00pm – 8:00pm, Saturday 1:30pm – 6:00pm & Sunday 10:30am-3:30pm
- Week 3: Monday 4:00pm – 8:00pm, Thursday 4:00pm – 9:00pm, Saturday 1:30pm – 6:00pm & Sunday 10:30am – 3:30pm
Shift Pattern B
Every Week: Monday 10.00am-4.00pm, Tuesday 10.00am-2.00pm, Wednesday 10.00am-4.00pm & Friday 10.00am-6.00pm
Apply today and join our team!
CV Life is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
Reporting to: Duty Manager
Coventry Sports Foundation and Culture Coventry are independent organisations who work collaboratively through CV Life, so that this Job Description as a CV Life document extends to cover the employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.
Working in a Leisure Facility/Waterpark venue, as first point of contact, you will be responsible for ensuring our visitors receive high service standards throughout their visit, including bookings, admissions and general enquiries whether that be in person, by phone or by email.
- To work in a front facing customer role, maintaining a professional manner at all times promoting exceptional customer service standards.
- Maintaining a proactive attitude in promoting the venue to all visitors, including contacting visitors when required in advance of their visit.
- Building excellent product, service and company knowledge, to assist visitors with enquiries and promoting, upselling and cross-selling to all customers.
- Dealing with any visitor issues or complaints in a professional, caring and understanding manner, using initiative to resolve situations at the time and referring as appropriate in accordance with the Company’s Complaints procedure.
- To deal with incoming calls, emails and customer enquiries promptly, efficiently and professionally.
- Maintaining the Reception area, ensuring it is presented to a high standard at all times, Keeping it free of clutter, maintaining adequate levels of leaflets and ensuring that in any information being displayed is up to date and in accordance with Company marketing standards.
- To be responsible for the confidentiality of your personal login details to the till system, the security of your takings and the accurate recording of payments etc.
- Responsibility for cashing up and reconciling your till at the end of every shift.
- Ensuring all paperwork and documentation is processed in accordance with Company procedures and is not left in unattended in public places.
- Ensure hand over of duties is communicated effectively to colleagues.
- Ensuring Contractors and visitors for meetings etc, adhere to the procedures for signing in and out of the premises, following Safeguarding and Health & Safety protocols.
- Actively promoting future even...
Customer Service Advisor
We are looking for a Customer Service Adviser to join our Taunton office. Competitive salary and excellent benefits.
Salary: Starting from £25,000.00 (depending on experience) + bonus potential
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Taunton
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Customer Service Advisor to join the Affinity GI team in their Taunton office.
The ideal candidate will be ambitious and looking to develop their career in insurance. They will provide exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What you'll be doing
-
Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers
-
Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction
-
Ensure all policy administration is dealt with in a professional and timely manner
-
Underwrite scheme policies within underwriting authority level & referral guidelines
-
Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
What you'll need to have
-
Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious
-
Confident and capable of building rapport over the telephone to provide an excellent client experience
-
Ability to work in a regulated, compliant and client focussed environment
-
Organised, resourceful, deadline driven and supportive of the wider team
-
Quality orientated with great attention to detail
What makes you stand out
-
Hold or willing to work towards Chartered Insurance Institute Certificate in Insurance
-
Previous customer service experience
What we offer
28
days annual leave plus bank holidays-
Your birthday off
-
Group Personal Pension
-
Bonus scheme
-
A holiday buy scheme
-
An array of health and wellbeing benefits, company cash plan, income protection and life assurance
-
Enhanced sick pay and parental leave
-
Support and funding toward study and professional qualifications
-
Paid time off for volunteering
Hear from the hiring manager
“We're looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we'd love to hear from you.”
Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high ...
Customer Service Advisor
Join our team in Wakefield and embark on a fulfilling career in Customer Services!
Ready to change your life for the better?
- Full-time Role: 35 hours per week
- Salary: £24,479 from January 2026
- Great Location: Wakefield, with Free Car Parking
- Almost immediate interviews and start dates available
- Permanent Positions with Excellent Benefits and Growth Opportunities
We have several vacancies in our Customer Services department, so apply now.
This is a dedicated customer service/contact centre role—no sales involved!
Whether you have previous customer service experience or just are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.
Why City & Guilds?
At City & Guilds, we offer fantastic opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect:
- Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
- Competitive Pay: Start as an Entry Level Advisor at£24,479 per annum(working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
- Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.
We are looking for passionate/ ambitious/ friendly individuals to join our Customer Service team in Wakefield. You will be part of a dynamic and busy department that is based in our modern office here in Wakefield.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
By joining City & Guilds you will become an integral part of a well-established business with over 140 years of history.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented within the company, we particularly encourage and welcome applications from these communities.
About The Role
As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience.
- This is a pure customer service role, providing a first time resolve where possible.
- All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business.
- Full training is provided.
- We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues.
- You can use your own initiative and you do not work with a script.
- Free car parking is available.
Our best advisors come from many different backgrounds, including experienced customer service professionals and individuals looking for a career change who have worked in retail, hospitality, tourism, and many other fields.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
The Customer Service Advisor role in full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed.
You will be contracted to work Monday to Sunday. We would like you to keep a healthy work-life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off.
About You
To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently.
You will have a passion for delivering great customer service and be capable of providing an excellent customer experience, both over the phone and via email. A high level of attention to detail is essential.
Key Attributes:
- Customer Service Excellence: A genuine passion for providing great customer service.
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Customer Service Advisor
Do you want a role where helping someone genuinely changes their day?
Looking for work that feels meaningful, not just another queue of tasks?
Ready for a role that offers a blend home working with supportive time in the office?
About the Role
As a Customer Service / Debt Advisor at StepChange, you’ll support people across the UK who are facing some of the most emotionally challenging moments of their lives. This isn’t just about financial guidance it’s about offering clarity, reassurance, and practical steps at a time when clients feel overwhelmed.
You’ll help clients understand their options, create realistic budgets, and feel more confident about the future. The work is structured, supported, and purposeful giving you the tools you need to make a meaningful impact in every interaction.
Your first 12 weeks will be spent in our Leeds office, giving you the training, coaching, and confidence you need to succeed. After that, you’ll the opportunity for a blend home working with supportive time in the office for collaboration, development, and staying connected with your team.
Please note that the assessment centre will be held in person at our Leeds office on Wednesday 28th January, with sessions taking place both in the morning and afternoon.
What You’ll Be Doing
Every interaction you have, whether online or on the phone, helps someone move closer to stability and hope. Day to day, you’ll:
- Listen with care to understand each client’s financial situation and emotional needs
- Analyse information and offer clear, practical advice based on their circumstances
- Build realistic budgets and recommend tailored solutions that clients can sustain
- Help clients stay engaged and confident throughout their journey with us
- Work closely with colleagues to ensure clients can access specialist support when needed
- Stay up to date with the latest guidance, policies, and digital tools
You’ll be supported with structured training, ongoing coaching, and a clear development pathway.
What You’ll Bring
You’ll be someone who brings calm, clarity, and empathy to every interaction. You communicate confidently, simplify complex information, and stay steady under pressure. You’re comfortable using digital systems and open to learning new tools as our services evolve.
You’ll thrive in this role if you value:
- Purpose— work that genuinely makes a difference
- Belonging— being part of a supportive, respectful team
- Growth— ongoing coaching and development to build your capability
- Balance— a hybrid model that supports wellbeing and flexibility
You don’t need financial services experience. What matters most is your mindset, your care for others, and your willingness to learn.
Equality, Diversity & Inclusion
Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and a culture where everyone feels valued and able to be themselves.
We welcome applications from people of all backgrounds and life experiences. If you need an resonable adjustment to our recruitment process so you can perform at your best, just let us know, we’re here to support you.
Search vacancies
Register for job alerts
Find out when we're hiring first.
Register for job alerts and we'll tell you when your perfect job comes up.
Speculative applications
We'd also welcome a speculative application if you think you'd fit in with our team.
Register for job alerts
Find out when we're hiring first.
Register for job alerts and we'll tell you when your perfect job comes up.
Customer Service Advisor
Do you want a role where helping someone genuinely changes their day?
Looking for work that feels meaningful, not just another queue of tasks?
Ready for a role that offers a blend home working with supportive time in the office?
About the Role
As a Customer Service / Debt Advisor at StepChange, you’ll support people across the UK who are facing some of the most emotionally challenging moments of their lives. This isn’t just about financial guidance it’s about offering clarity, reassurance, and practical steps at a time when clients feel overwhelmed.
You’ll help clients understand their options, create realistic budgets, and feel more confident about the future. The work is structured, supported, and purposeful giving you the tools you need to make a meaningful impact in every interaction.
Your first 12 weeks will be spent in our Leeds office, giving you the training, coaching, and confidence you need to succeed. After that, you’ll the opportunity for a blend home working with supportive time in the office for collaboration, development, and staying connected with your team.
What You’ll Be Doing
Every interaction you have, whether online or on the phone, helps someone move closer to stability and hope. Day to day, you’ll:
- Listen with care to understand each client’s financial situation and emotional needs
- Analyse information and offer clear, practical advice based on their circumstances
- Build realistic budgets and recommend tailored solutions that clients can sustain
- Help clients stay engaged and confident throughout their journey with us
- Work closely with colleagues to ensure clients can access specialist support when needed
- Stay up to date with the latest guidance, policies, and digital tools
You’ll be supported with structured training, ongoing coaching, and a clear development pathway.
What You’ll Bring
You’ll be someone who brings calm, clarity, and empathy to every interaction. You communicate confidently, simplify complex information, and stay steady under pressure. You’re comfortable using digital systems and open to learning new tools as our services evolve.
You’ll thrive in this role if you value:
- Purpose— work that genuinely makes a difference
- Belonging— being part of a supportive, respectful team
- Growth— ongoing coaching and development to build your capability
- Balance— a hybrid model that supports wellbeing and flexibility
You don’t need financial services experience. What matters most is your mindset, your care for others, and your willingness to learn.
Equality, Diversity & Inclusion
Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and a culture where everyone feels valued and able to be themselves.
We welcome applications from people of all backgrounds and life experiences. If you need an resonable adjustment to our recruitment process so you can perform at your best, just let us know, we’re here to support you.
Search vacancies
Register for job alerts
Find out when we're hiring first.
Register for job alerts and we'll tell you when your perfect job comes up.
Speculative applications
We'd also welcome a speculative application if you think you'd fit in with our team.
Customer Service Advisor
Job Description
Job Title: Customer Service AdvisorContract Type: Permanent Salary: £26,840.68 Per Annum (£29,499.27 Per Annum is achieved after 12 months successful performance in the role) Working Hours: 35 hours per weekLocation: LiverpoolWorking Pattern: Rotation pattern between 7am – 10:15pm
Start date early February
Why Riverside?
At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.
Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants
• Work in collaboration with other internal and external teams to provide effective outcomes
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints
• Accurately recording and maintaining customer records on our CRM system
• Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
• Have a good working knowledge of our policies and procedures
• Liaising with other areas of the wider business to ensure speedy resolutions
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person
needs help
• Be flexible to business changes, tasks and processes and being adaptable to your workload
What You’ll Need
• Enthusiasm and passion bringing energy to the role
• You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
• Display confidence on the phone in speaking to strangers and getting to grips with their query
• The ability to problem-solve with a positive and proactive approach
• Ability to move between media channels and support other areas as and when required
• Positive mindset to want to help change the lives of our customers
• Confidence to put forward your ideas and suggest new ways of working
• You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
• Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
• Computer and IT literate to navigate multiple systems and software applications What We Will Offer You
• Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
• Competitive Pay and Generous Pension
• 28 Days Holiday plus Bank Holidays
• Investment in your learning and development
• Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
• Extensive induction programme to set you up for success
• Opportunities for growth, development and career advancement
• Opportunities to give back to the community and take part in volunteering days and charity events
• Annual Star awards to reward and recognise the fantastic contributions of our people
• Modern office space with private parking
• Free hot drinks
Are you ready to make a difference?
If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives o...
Customer Service Advisor
Job Description
Job Title: Customer Service AdvisorContract Type: Permanent Salary: £26,840.68 Per Annum (£29,499.27 Per Annum is achieved after 12 months successful performance in the role) Working Hours: 35 hours per weekLocation: CarlisleWorking Pattern: Rotation pattern between 7am – 10:15pm
Start date early February
Why Riverside?
At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.
Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants
• Work in collaboration with other internal and external teams to provide effective outcomes
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints
• Accurately recording and maintaining customer records on our CRM system
• Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
• Have a good working knowledge of our policies and procedures
• Liaising with other areas of the wider business to ensure speedy resolutions
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person
needs help
• Be flexible to business changes, tasks and processes and being adaptable to your workload
What You’ll Need
• Enthusiasm and passion bringing energy to the role
• You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
• Display confidence on the phone in speaking to strangers and getting to grips with their query
• The ability to problem-solve with a positive and proactive approach
• Ability to move between media channels and support other areas as and when required
• Positive mindset to want to help change the lives of our customers
• Confidence to put forward your ideas and suggest new ways of working
• You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
• Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
• Computer and IT literate to navigate multiple systems and software applications What We Will Offer You
• Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
• Competitive Pay and Generous Pension
• 28 Days Holiday plus Bank Holidays
• Investment in your learning and development
• Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
• Extensive induction programme to set you up for success
• Opportunities for growth, development and career advancement
• Opportunities to give back to the community and take part in volunteering days and charity events
• Annual Star awards to reward and recognise the fantastic contributions of our people
• Modern office space with private parking
• Free hot drinks
Are you ready to make a difference?
If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives ou...
EMPLOYMENT SUPPORT ADVISOR JOB DESCRIPTION Post: Employment Support Advisor Salary: £24,940 per annum Reports to: Employment & Skills Team Leader Location: Kirklees wide travel Role Purpose: To work as part of the outreach team, working directly with a caseload of clients to help them overcome barriers to employment, providing holistic support to help them to make positive changes. You will deliver support and targeted interventions to a range of individuals, meeting their specific needs. You will be responsible for supporting and developing engagement activities to deliver 1-1 key worker support in community venues throughout Kirklees, supporting our externally funded contracts. Main Responsibilities and Duties: ▪ To deliver information, advice and guidance in relation to supporting clients to achieve outcomes in employment, education, training and work experience. ▪ To support clients to access and engage in sessions and services to which meet their needs and support their progression in achieving goals and aspirations. ▪ To carry out community engagement activities, delivering 1 to 1 keyworker support and group sessions in community venues throughout Kirklees. Core Responsibilities ▪ Manage and maintain a caseload of clients using a variety of appropriate strategies to help them overcome barriers to gaining employment. ▪ Assess individual’s needs, identifying their barriers and support the creation of SMART action plans that enable them to engage with solutions. ▪ Promoting the service in the local area. ▪ Meet and support participants into employment and training. This activity will take place in a variety of outreach locations. ▪ Carry out bespoke job search activities with and on behalf of participants, this includes producing CV, application forms, interview techniques and career development. ▪ Support participants with the completion of application forms and development of interview skills. ▪ Signpost participants to a range of organisations to assist them to overcome their identified barriers. ▪ Work to targets and deadlines as set out by contract profiles. ▪ Create and maintain effective working relationships with partners to ensure that clear pathways of progression into learning and employment can be achieved. ▪ Source job opportunities and work experience opportunities for clients through tailored job search and regular contact with local employers to explore hidden opportunities. ▪ Once employment has been secured continue to provide a quality service through conducting regular contact and in-work support to support clients to and help sustain employment. ▪ Adhere to administrative and data capture protocols, ensuring all case records and administrative systems which record the progress of individuals are kept accurate for the purpose of case work, monitoring and information retrieval. ▪ To work independently, and deliver consistently. ▪ To keep up to date with local, regional and national labour markets. ▪ To collect evidence that is required for contractual requirements to evidence outcomes agreed ▪ Ensure all relevant policies are implemented and adhered to. ▪ Have a flexible approach to work, which could include occasional evenings, and very occasional Saturdays, as scheduled. ▪ To partake in continuous learning as and when needed to increase knowledge and further professional development Charity Number: 1093998 Company Number: 4253006 ▪ Attend and contribute to all relevant meetings as directed by the Line Manager or Senior Management team ▪ Operate all times within the stated policies and practices of the trust and actively promote them, ensuring that equality, inclusion and diversity are embedded in all work with all clients and contacts. ▪ To actively promote the services of the Trust and pro-actively build positive working relationships with external community organisations including attendance at events. ▪ To undertake any other duties as required within the scope of the post. Additional Requirements ▪ To comply with all organisation policy and procedures. ▪ To be aware of, and assume the appropriate level of responsibility for Health and Safety and Fire regulations. ▪ To be aware of, and assume the appropriate level of responsibility for Safeguarding the welfare of children, young people and vulnerable adults and to follow the Trust’s safeguarding policy and procedures. ▪ To carry out duties at all times in compliance with the Trust’s Equal opportunities ▪ To agree that the Trust will apply for an Enhanced Disclosure from the Disclosure & Barring Service at the point of commencing in the post and on a regular basis as determined by the Trust, provide evidence of identification to support the application, declare any criminal convictions at the point of application and declare any subsequent criminal conviction so that the Trust can consider if it adversely impacts upon the post holder’s role. ▪ To un...
Education Development Trust is seeking dedicated Casual Careers Advisers to deliver high-quality CEIAG to students in school, college and potentially community settings across Dorset.
The roles are initially term time only and as and when.
Requirements:
- Level 6 Diploma in Careers Information, Advice & Guidance preferred.
- Experience working with young people.
- Strong knowledge of education, employment, and training pathways
- Ability to engage with all students including students with school-based anxiety.
- Excellent communication and organisational skills
A list of the job requirements and objectives can be found in the job description.
Please note that we are unable to offer sponsorship for this position. Candidates must already have the right to work in the UK at the time of application.
Deadline for applications: Midnight on 31 January (Please note, we reserve the right to close our vacancies early if sufficient applications are received)
Dates for interviews to take place will be confirmed in advance.
How to apply: To be considered for this vacancy, applicants are required to complete and submit a fully completed application form through our website.
Salary & Benefits
Salary: up to £ 29,172.00 per annum FTE (this salary is based on working 37 hours per week and being level 6 CIAG qualified)
Benefits include:
- 30 days holiday plus bank holidays (pro rota)
- 2 volunteering days (pro Rota)
- Pension Scheme
- Life Assurance
- Discounted gym memberships
- Health care cash plan
- Retail discounts
- Cycle to work scheme.
- Wellbeing App
Edt is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and successful candidates are subject to the relevant level of criminal record checks with national police authorities or the UK’s Disclosure and Barring Service (DBS). This will be at minimum a basic DBS check.
Edt is a proud Disability Confident Leader. We take practical steps to ensure that disability inclusion is not only part of our values but part of our everyday actions. We are committed to creating a working environment where disabled employees are supported, valued, and empowered to thrive in their role. If you are disabled or require specific adjustments during the application process, please do let us know how we can support you.
We understand that artificial intelligence (AI) tools (such as ChatGPT) can be helpful when applying for jobs – especially for those who require additional support during the recruitment process. However, while you may decide to use AI tools for ideas or pointers, we request that you do not rely heavily on them when answering questions. We are looking for responses that are personal to you, including details and examples of your abilities and work experience to date, and we consider copying and pasting AI-generated responses to be a misuse of AI tools. Likewise, we do not use AI-driven recruitment screening software, because we value authenticity and prefer to make personal connections with our candidates. If you have used AI to support your application – including in emails and responses to questions – please disclose this on your application form. If you would like clarification on how AI can be used in your application to edt, please contact the Recruitment team via the edt website.
IND1
Consultant (organic agriculture)
Consultant (organic agriculture)
Are you an expert in the organic agriculture sector? Do you have an understanding of saffron production, preferably in Afghanistan?
Then we want to hear from you.
Hand in Hand is looking for expertise in the organic agriculture sector. Two of our partner companies in Afghanistan were recently awarded full EU organic certification.
Now, we are looking for an individual or agency to provide expert advice to us and our partner companies in Afghanistan. We need proven skills in the production, cultivation and harvesting of this valuable spice.
- If you have a solid track record helping farmers and organic agricultural businesses with good practice
- If you are familiar with EU regulations and certification and
- if you are available to support saffron producers in one of the world’s most challenging contexts, then we would like to discuss our project with you.
This consultancy can be delivered remotely from anywhere in Europe, but we are able to support travel to the region.
We urgently need to advise and support our partners pre-harvest 2025 (Nov/Dec); in the long-term, we are keen to consider the design and development of a manual for other companies who want to convert to organic in the region.
For more information, please contact Kathryn on kkelly@hihinternational.org
Consultant (organic agriculture)
Online / remote
Consultant (agriculture)
To be agreed
Consultancy
ASAP
Customer Service Adviser
We are looking for a Customer Service Adviser to join our Taunton office. Competitive salary and excellent benefits.
Salary: Starting from £25,000.00 (depending on experience) + bonus potential
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Taunton
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Customer Service Adviser to join the Affinity GI team in their Taunton office.
This individual will be a target driven professional keen to embark on their insurance sales career. Within this role, you will be responsible for delivering annual lead generation targets through effective outbound calling techniques and diary management in support of the business strategy.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What you'll be doing
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Responding proactively and effectively to all new leads from the website and any external advertisements
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Providing professional support and advice to clients ensuring high levels of service and client satisfaction
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Consistently maintain records on the lead management system maximising lead to conversion rates
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Be professional & pro-active when representing the Company at external events such as conferences and client visits when required
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Ensure all work is handled in a professional and timely manner
What you'll need to have
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Confidence and capability of building rapport with clients over the telephone and at exhibitions to provide an excellent client experience
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Be tenacious and motivated towards meeting and exceeding sales targets
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Ability to generate leads (visits, quotes & renewal dates) working effectively and in partnership with the wider team
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Organised, disciplined and measured in managing own workload and time
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Ability to communicate effectively with others whilst working closely and flexibly
What makes you stand out
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Hold or willing to work towards Chartered Insurance Institute Certificate in Insurance
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Proven telephone or customer service experience
What we offer
28
days annual leave plus bank holidays-
Your birthday off
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Group Personal Pension
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Bonus scheme
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A holiday buy scheme
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An array of health and wellbeing benefits, company cash plan, income protection and life assurance
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Enhanced sick pay and parental leave
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Support and funding toward study and professional qualifications
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Paid time off for volunteering
Hear from the hiring manager
“We're looking for a confident, motivated individual who enjoys speaking with people and would thrive in an outbound phone-based role. As a Customer Service Adviser, you’ll be the first point of contact for potential clients, helping to book appointments for our specialist insurance services. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we'd love to hear from you.”
Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal...
Education Development Trust is seeking dedicated Careers Adviser to deliver high-quality CEIAG to students in a school and college setting in . You’ll support the Careers Lead in meeting Gatsby Benchmarks, provide one-to-one and group guidance.
The roles are term time only.
Requirements:
- Level 6 CIAG qualification (Level 4 considered but will be reflected in salary)
- Experience working with young people (preferably in education)
- Strong knowledge of education, employment, and training pathways
- Ability to engage students with SEND and from disadvantaged backgrounds
- Excellent communication and organisational skills
Please note that we are unable to offer sponsorship for this position. Candidates must already have the right to work in the UK at the time of application.
Deadline for applications: Midnight on 31 January (Please note, we reserve the right to close our vacancies early if sufficient applications are received)
Dates for interviews to take place will be confirmed in advance.
How to apply: To be considered for this vacancy, applicants are required to complete and submit a fully completed application form through our website.
Salary & Benefits
Salary: up to £31,000.00 per annum FTE (this salary is based on being level 6 CIEG qualified)
Benefits include:
- 30 days holiday plus bank holidays (pro rota)
- 2 volunteering days (pro Rota)
- Pension Scheme
- Life Assurance
- Discounted gym memberships
- Health care cash plan
- Retail discounts
- Cycle to work scheme.
- Wellbeing App
Edt is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and successful candidates are subject to the relevant level of criminal record checks with national police authorities or the UK’s Disclosure and Barring Service (DBS). This will be at minimum a basic DBS check.
Edt is a proud Disability Confident Leader. We take practical steps to ensure that disability inclusion is not only part of our values but part of our everyday actions. We are committed to creating a working environment where disabled employees are supported, valued, and empowered to thrive in their role. If you are disabled or require specific adjustments during the application process, please do let us know how we can support you.
We understand that artificial intelligence (AI) tools (such as ChatGPT) can be helpful when applying for jobs – especially for those who require additional support during the recruitment process. However, while you may decide to use AI tools for ideas or pointers, we request that you do not rely heavily on them when answering questions. We are looking for responses that are personal to you, including details and examples of your abilities and work experience to date, and we consider copying and pasting AI-generated responses to be a misuse of AI tools. Likewise, we do not use AI-driven recruitment screening software, because we value authenticity and prefer to make personal connections with our candidates. If you have used AI to support your application – including in emails and responses to questions – please disclose this on your application form. If you would like clarification on how AI can be used in your application to edt, please contact the Recruitment team via the edt website.
IND1
Area Technical Manager - South West Lifeguards South west Internal only
Area Technical Manager - South West Lifeguards South west Internal only
Internal vacancy
The RNLI actively promotes continuous development within the organisation and is only seeking applications from current RNLI employees and volunteers at this time. If this position is not filled internally it may be re-advertised openly. #LI-DNI
About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
The Regional Technical Team will support the RNLI by working collaboratively across Lifesaving Operations and Engineering & Supply to ensure the effective maintenance of RNLI assets and equipment. A particularly important relationship in this role will be with the corresponding Regional Lifeguard Leads.
Some of the benefits
- Salary Grade F
- Flexible working
- 26 days’ annual leave plus Bank Holidays
- Outstanding pension scheme
- Life assurance
- Health and dental cashplan
Your role
As an Area Technical Manager, you will manage a team of Technicians responsible for the availability, serviceability and compliance of all RNLI assets and equipment.
Key responsibilities include:
- Responsible for the safe, efficient, and effective delivery of preventative and corrective maintenance in accordance with RNLI policies, standards, and external legislation.
- Ensure the safe operation of RNLI assets and equipment by working collaboratively with Lifesaving Operations colleagues.
- Recruit and line manage a team of specialist technicians and carry out managerial assurance checks to ensure all regional technical team activities are completed in accordance with RNLI policies and procedures.
- Support technical colleagues with their continuing professional development through the management of the training and development requirements of the team ensuring the appropriate licences and certification are held by the team to undertake RNLI operation activities.
- Develop key face to face relationships to foster operational engineering ‘ways of working’ with internal and external stakeholders.
About you
You’ll be an effective team manager with a pragmatic approach to problem solving and a calm approach to a busy workload. Able to communicate at all levels, you’ll also be willing to travel as part of the role, spend evenings away from home and go afloat with our Lifesaving Operations teams.
To be an Area Technical Manager you will need:
- HNC/D or Republic of Ireland (ROI) NFQ Level 6 in Engineering, or equivalent
- Level 5 Cert in Team Leading or equivalent experience
- Considerable proven experience of technical systems and experience implementing, delivering, and maintaining technical assurance and compliance.
- Considerable proven experience of strategic implementation and support
- Demonstrable experience in driving continuous improvement
So, if you consider yourself to be an experienced engineering manager, with a passion to ensure our fleet of boats and equipment are always maintained to a high standard, please apply via the button shown below.
This post requires a valid driving licence.
Safeguarding
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
...Church of England Birmingham (CofEB) is on a journey of growing churches at the heart of every community. Through this we are seeing growth in many exciting ways. Financially we are at a challenging point. We have had an operational deficit for a number of years and this cannot continue. The National Church has agreed to partner with us around this through their Diocesan Investment Programme enabling us to have the time, and resource, to tackle this head on. One key aspect of this is for us to increase our Common Fund returns (the giving from our parishes that supports the costs of our life together). We are taking a radical new approach to our finances which includes intentional reallocation of income to support the costs in our most economically deprived parishes and deeper relationships with each parish around finance through conversation rather than correspondence. Over the next five years we are hoping to be able to move to a financially sustainable platform which will enable us to better serve our communities in the future.
We have recently recruited a new Head of Generosity, who is also Bishops Advisor for Common Fund, to lead on this work and we are now looking to recruit the team to work with them. The focus of the team is to develop long term relationships with all of our parishes leading to:
- Greater support for our parishes.
- Increased generosity by, and within, our parishes.
- Increased Common Fund.
The current plan is to recruit two Giving & Generosity Advisor roles and one Giving & Generosity Support Officer role. Together this team will work with all of our parishes to roll out our financial approach, through in person meetings, and the support that is on offer as part of this.
JOB DESCRIPTION
The primary focus of this role is to work with parishes to:
- Understand their current financial situation and how this links to the wider Church of England Birmingham situation.
- Understand our model and how support is on offer for parishes who are economically deprived.
- Assess with them the support needed to increase generosity and giving at a local level and create an action plan around this that is bespoke and contextual.
- Create a long-term plan for their participation in the common fund.
We have 146 parishes and the Head of Generosity will manage the team so that all parishes can be engaged as quickly as possible. It is the Head of Generosity and two Giving & Generosity Advisors who will be carrying out the in-person meetings with each parish. These roles will work closely with a range of people and teams across Church of England Birmingham so that this work is integrated within our wider strategy and parishes are not confused by multiple disjointed initiatives. This will mean working with Archdeacons and Area Deans, Mission Support Team, Ministry Team, Property Team, Finance Team, Community Regeneration Team and Communications Team as well as others.
Key responsibilities will include:
- Develop strong relationships with parishes that will enable this project to flourish and also help increase the connection between parishes and the DBF. Signposting to other teams and projects will be important.
- Inspiring and encouraging parishes in their Christian approach to giving and generosity
- Creating bespoke multiyear plans for Common Fund with parishes with the support of a Steering Group that includes the Archdeacons and other key stakeholders.
- Provide consultancy, resources, and hands-on support to parishes to grow regular giving, legacies, and other forms of financial support. This work will be able to draw on the resources developed by the national church as well as the data held on their Cornerstone Grants Platform. The post-holder will be expected to engage in the work of the National Giving Team as part of the development of these wider resources.
- Develop and deliver training for clergy, lay leaders and PCCs on the theology and Christian practice of giving and generosity and also practical financial management (in conjunction with the Finance Team).
- Work closely with the Finance Team in matters of technical accounting, governance and financial management identified as needed by parishes.
- Encourage and assist parishes in the implementation of the Parish Giving Scheme, introduction of contactless giving mechanisms and related diocesan resources.
- Source, develop and curate practical resources (digital and print) to support local stewardship campaigns and initiatives.
- Evaluate the impact of stewardship and generosity initiatives and adapt strategies accordingly to achieve the p...
Customer Support Advisor
Starting Salary: £22,256 per annum
Job Type: Permanent
Working pattern: 35 hours per week. Monday-Thursday in our Head Office in Lancaster, work from home on Fridays (flexible working options will be considered)
Where would you fit in?
We are looking for an enthusiastic individual with excellent communication skills to provide outstanding customer service.
In your role as Customer Support Advisor, you will be working within International Dyslexia Learning Solutions for the Ascentis group and will provide exceptional customer service throughout the customer journey. Undertaking various types of activity to make positive contact with all customers supporting them with their questions and queries.
In order to succeed as a Customer Support Advisor you will:
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Provide exceptional customer service to ensure the renewal of product licences in order to hit the customer retention target.
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Maintain and build relationships with existing customers.
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Provide ongoing advice and guidance to our customers on products and services with a view to increasing provision across the current customer base.
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Deal with incoming enquiries and coordinate client meetings as requested
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Ability to organise and prioritise.
The full Job Description can be found by clicking here.
So, what are you waiting for?
If you like the sound of the role and the organisation, and you think the below attributes describe you well, then we would love to hear from you. Are you:
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Able to achieve agreed targets and to work to deadlines.
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Excellent at verbal and written communication skills.
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Motivated, flexible and willing to go the extra mile.
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Competent in the application and operation of ICT, for database operations, Outlook, Excel & Word
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Positive with a ‘can-do’ attitude
Further information
Closing date: 28 January 2026
If you have any questions or would like to discuss this opportunity further, please contact Rozanne Brayshaw, IDL Customer Experience Manager at rozanne.brayshaw@idlsgroup.com.
We reserve the right to close the job vacancy early if we find an appointable candidate or receive a high volume of applicants.
This job does not meet the eligibility requirements to qualify for visa sponsorship.
About us
We are proud to be one of the UK’s leading educational charity groups, encompassing an awarding organisation, a provider of dyslexia intervention software. Our enthusiastic people bring genuine passion and natural energy to everything that they do and through their infectious energy they transform the lives of thousands of people each year through the power of education. It has never been a more exciting time to join The Ascentis Group as we continue our journey of growth across the UK and overseas.
We are market leading in the education sector and the specialist areas we operate within, maintaining the #1 provision for ESOL (English for Speakers of Other Languages) in the UK as well as being a leading Access Validating Agency. We are based in Lancaster but we have a national reach, with a significant customer base in London. We have recently secured two major achievements, winning the Innovation of the Year and Awarding Organisation of the Year at the 2024 Federation of Awarding Bodies awards.
International Dyslexia Learning Solutions (IDLS) provides specialist multi-sensory software programmes to primary and secondary schools in the UK and internationally. The focus of IDLS is to provide learning solutions to those with literacy and numeracy needs. Today the software is used by thousands of children across the world.
The Ascentis Group is made up of brilliant people, unique in terms of background, personality, characteristics, experience and skill. We value our people for the differences they bring to the table and believe this diversity is powerful. We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, o...