Work pattern: 14 hours on a rota basis (to include weekends)

Salary: Up to £8,977.77 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Assistant Shop Manager:

To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection

To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

About the retail team:

Our retail operation consists of over 80 charity shops

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Assistant Shop Manager:

Demonstrable learning and experience from working in a relevant retail environment

Experience and/or understanding of working to sales targets

Experience of cash reconciliation and financial controls

Ability to motivate and manage a team of employees and volunteers

What we can offer you:

range of health benefits

26 days’ annual leave plus bank holidays, increasing with length of service

Salary Finance, which empowers you to take control of your financial wellbeing

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:

Anonymised application form

Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.

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Assistant Shop Manager

• locations
• Brighton Shop (Western Road)

• time type
• Part time

• posted on
• Posted Today

• time left to apply
• End Date: January 26, 2026 (12 days left to apply)

• job requisition id
• R032766

Endless pre-loved items. A talented team. One clear purpose.   

Retail Assistant Manager 

£24,915 - £29,068 plus benefits

Reports to: Shop manager 

Department: ​Trading​ 

Contract: Fixed-term contract until 31st May 2026 

Working hours: Part time 22.5 hours per week 

Location: Brighton shop

Closing date: 25 January 23:55 ​This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found​ 

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

​​At Cancer Research UK, we exist to beat cancer.​ 

​​We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you. ​

We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing? 

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.

• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.

• Leading by example and providing excellent customer and supporter service.

• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.

• Creating relationships with your local community and Cancer Research UK colleagues.

• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.

• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.

• Deputising for the shop manager in their absence.

• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for? 

• A working knowledge of what makes great customer service.

• Experience of working in a lively and vibrant environment.

• Adaptability in changing situations, including being able to work effectively independently.

• Commercial awareness.

• The ability to create relationships and communicate well.

• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain? 

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technolog...

Are you a retail expert passionate about impacting to meaningful change?

We need a dynamic  Assistant Shop Manager to join our our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

• Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
  
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
  
• Fostering a brilliant shopping environment and provide an excellent customer experience in store. 
  
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of a people-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

Interested? The closing date for applications is 23.59 on Monday 26th January 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Assistant Shop Manager Ellesmere Port

Assistant Shop Manager,

Job Type: Full-time

Pay: £24,700.00 per year

Do you want to come to work each morning knowing that you can make a real difference? Claire House is a place of positivity and laughter, where we help seriously and terminally ill children live life to the full.

At Claire House, we are passionate about providing outstanding care to children who are not expected to live to be adults, as well as support for their families, from across Merseyside, Cheshire and North Wales.

We strive to make each and every Claire House shop the best on the high street, creating a positive shopping experience for our customers. Our aim is to be the leading charity retailer in the North West.

We are currently recruiting for a full time Assistant Shop Manager in our Ellesmere Port shop who will support the Manager in the day-to-day operation and to lead a team of volunteers. You will work 37.5 hours per week, on a variable rota over 7 days, including weekends and bank/public holidays.

Relevant experience working within either a fashion environment or the charity sector is essential. Supervisory experience, working with volunteers or selling furniture would be advantageous. You will assist the Manager in achieving sales within the shop using best charity retail practice, creative flair, and an ability to lead by example.

As well as a competitive salary you will also receive the following benefits:

• Entry in to the Claire House Pension Scheme
• Life Assurance
• Enhanced Holidays – 35 days annual leave (including 8 bank holidays), pro rata for part-time staff
• Enhanced maternity and paternity pay
• Tax saving schemes, for example we offer a childcare voucher scheme and cycle to work scheme
• Employee Assistance Programme

Job Description

Application Form

Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form here.

Completed applications should be emailed to jobs@clairehouse.org.uk.

Only shortlisted candidates will be contacted for interviews.

This organisations recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.

Registered Charity No. 1004058

Assistant Shop Manager

Overview

• ID

  299457

• Salary

  £12.21 per hour

• Type

  Permanent - Part Time

• Location

  Grimsby

• Hours

  15 hours per week

• Closing Date

  01/02/2026

• Downloadable Files

About the role

Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!

Sense is currently recruiting for an Assistant Shop Manager to work 15 hours per week at our shop in Grimsby on a permanent basis.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.

Some key areas of ownership for the successful applicant include:

• Building, training and inspiring a great team of volunteers
• Delivering superb shop standards, offer and customer engagement
• Driving stock generation and community engagement

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.

Key skills and experience:

• The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
• Experience of working in a retail environment or within a team leader position.

This position requires the applicant to be willing to work Bank Holidays and weekends as required and it is desirable that they have flexibility to work across 7 days of the week.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply:

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and...

Assistant Shop Manager

Overview

• ID

  299583

• Salary

  £12.21 per hour

• Type

  Permanent - Part Time

• Location

  Margate

• Hours

  22.5 hours per week

• Closing Date

  28/01/2026

• Downloadable Files

About the role

Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!

Sense is currently recruiting for an Assistant Shop Manager to work 22.5 hours per week at our shop in Margate on a permanent basis.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.

Some key areas of ownership for the successful applicant include:

• Building, training and inspiring a great team of volunteers
• Delivering superb shop standards, offer and customer engagement
• Driving stock generation and community engagement

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.

Key skills and experience:

• The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
• Experience of working in a retail environment or within a team leader position.

This position requires the applicant to be willing to work Bank Holidays and weekends as required and it is desirable that they have flexibility to work across 7 days of the week.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply:

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued...

St. Bede’s CollegeCandidate Information PackStage Manager & Performing Arts TechnicianApplication Deadline: 6 February 2026thSt. Bede’s College Candidate Information PackWe are a community of believers who aspire to provide the students inour care with an education of excellence rooted in and sustained by ourshared commitment to the life and teachings of Jesus Christ, knowingthat we are created by Him and inspired by truth, committed toourselves and to each other, grateful to our families and in awe of theworld around us.Through the values, with which Cardinal Vaughan opened the doors ofthe school 150 years ago, we recognise that every member is equal in theeyes of God and worthy of respect. Like him, we continue to pursueacademic excellence, civilised standards of behaviour and an awarenessof traditional family values underpinned by the Gospel message and theteachings of the Catholic Church.MISSION STATEMENTSt. Bede’s College Candidate Information PackWelcomefrom the HeadteacherSt Bede’s is a unique place, where youngpeople are nurtured and supported in order toflourish and reach their full potential. TheCollege is extremely proud of its Catholicheritage. It has been educating young peoplewith respect, dignity and compassion for over140 years and it is through our dedicated staffthat this is possible.Thank you for taking the time to consider StBede's. Throughout our history, the Collegehas encouraged its pupils to be confident andsuccessful whilst modest young people, able tomake the right decisions when the momentsarise. Our core values remain unchanged – thetimeless Catholic qualities of humanity,compassion and empathy for others, and welook forward to welcoming colleagues whoshare them.Mrs Maria KempHeadteacherSt. Bede’s College Candidate Information PackWelcomefrom Head of PrepMrs Claire HuntI am delighted you are considering working at StBede's College, of which the Prep school is anintegral part. From the Early Years FoundationStage through to the end of a child’s primaryjourney in Prep 6, our curriculum is bright, pacy,engaging and varied. Highly qualified andspecialist teachers, together with small class sizesprovide the best possible education for each andevery child in the Prep.Our approach to education stems from our deepCatholic roots and is a combination of highacademic standards and a commitment to themoral and spiritual development of each child.Happy children are those who feel valued, whosestrengths and individual achievements arecelebrated. The Prep is an ideal place for childrento develop a life-long love of learning wherecuriosity thrives in our vibrant and forwardthinking environment in which to grow and learn.St. Bede’s College Candidate Information PackWhile I definitely benefited academically, the most valuablething I got from my time at St Bede’s is the friends andfamily that I have still - twenty years after leaving. Thebiggest endorsement I can give is that I send my ownchildren there, hoping they will have the same positiveexperience. John BoylanOld Bedian (1994-2001)St. Bede’s College Candidate Information PackWelcome to St. Bede’s CollegeA Catholic HMC Independent College for boysand girls aged 3-18On 7 January 1876, CardinalVaughan opened the doors of StBede's College in Manchester. Thethirst for knowledge and search fortruth that characterised the life of StBede was the founding idea of acollege designed to foster in its pupilsa love of learning. Almost a centuryand a half later, the school remainsfaithful to that founding idea: its aimis for students to reach their fullpotential and become true leaderscapable of building a better world. Christ remains at the centre andheart of the school, and pupils areseen as the children of God they are,regardless of their background ortheir own faith journey.St. Bede's College strives to work inpartnership with parents in order tobecome a centre where they can findall the support, service and advicethey need. The College has a rich life,full of opportunities accessedthrough the house system, co-curricular activities and the students'own initiatives, all of whichcontribute to the positive growthmindset transmitted by its founder.While excellent teaching and smallclass sizes contribute to its students’academic success, St Bede’s is equallycommitted to holistic education,allowing children to shape theirfuture in accordance with theiruniqueness. St. Bede’s College Candidate Information PackStage Manager & Performing Arts TechnicianSt. Bede’s College Candidate Information PackPerforming Arts TechnicianDepartment OverviewDEPARTMENTPerforming ArtsDIRECTLY RESPONSIBLE TODirector of DramaCOMMENCINGApril 2026The Performing Arts department at St Bede's College covers the threesubject areas of Drama, Dance and Music. The Department currently consists of four teachers, two of whom teachDrama, one teacher of Dance, and one of Music.  We are a friendly and collaborative team that works cohesively andsupports one another to bring dance, musi...

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Senior Major Gifts Manager (5872)

• Annual:50000
• Location:Home Based, United Kingdom
• Group:
• Vacancy type:permanent
• Closing date:9 February 2026

Location: Home Based, United Kingdom 

Group: Social Impact 

Vacancy type: Permanent 

Hours: 35 hours per week 

Salary: £50,000 - £55,000 per annum / pro rata (plus allowances)  

Benefits include:

• 28 days holiday
• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills

About us:

The Children’s Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

About the role:

This role sits within our Philanthropy and Partnerships team within our Social Impact Group, and you will work closely with the Director of Philanthropy & Partnerships, AD of Philanthropy (Major Gifts), Major Appeal Programme Director, Executive Director Social Impact and senior leaders at all levels to identify and access new and existing networks of wealth, opportunity and influence.

Our step-change in impact with children will be achieved by a step-change in our philanthropy & partnerships: as a Senior Major Gifts Manager, you’ll play a crucial role in this transformation through strategic development and personal leadership of a portfolio of individual major donors that contribute significant financial investment to The Children’s Society.

In order to be successful in this role, you must have:  

• Substantial track record personally securing significant partnerships with major supporters
• Experience leading on developing major account portfolio management, proposal preparation and effective cultivation, solicitation and stewardship of major donors
• Strong communication skills including presentation, negotiation, influencing and writing skills with ability to build relationships across a diverse range of internal and external stakeholders
• Knowledge of legal, regulatory and ethical environment of major gift fundraising
• Ability to see both the bigger picture as well as have a keen eye for detail.
• Line management experience and ability to lead by example and support a culture of ambition and best practice

Closing date: Midnight on Monday 9th FebruaryInterviews: [Interview date/yet to be confirmed]

The Children’s Society is committed to safeguarding and protection of the children and young people we work with. As such, for Youth Impact roles, our safer recruitment process includes a Basic DBS check, 2 years of employment references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You’re welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.

• Annual:50000
• Location:Home Based, United Kingdom
• Group:
• Vacancy type:permanent
• Closing date:9 February 2026

Job Description – Service Manager – Mediation and Child Contact Services

Overall purpose of role

Kapella’s core focus is to build better relationships and improve the wellbeing of families
and individuals.  We pride ourselves on offering accessible and affordable services,
including counselling, family mediation, training and domestic abuse programmes across
the wider Birmingham and Black Country area, with self-paying clients as well as funded
work through contracts, grants and partnerships.

Our Mediation and Child Contact Services aims to help guide families to conflict
resolution, support separated parents and provide safe, child focused contact.

As the Service Manager, you’ll be instrumental in developing and shaping this service,
alongside establishing and overseeing new child contact centre services.

This role combines service leadership with operational management, focusing on quality
assurance, safeguarding and continuous improvement, and achieving sustainable growth.

Main duties and responsibilities

Service Leadership and Development
•  Work with the Chief Executive to develop the current service offering in line with the

strategic plan.

•  Ensure service meets the needs of the individuals, families and children we support

and is also responsive to changes in demand, legislation, commissioning requirements
or funding opportunities.

Operational Management
•  Manage service delivery, including case management, staffing, scheduling, and referral

pathways.

•  Line manage staff, placements and volunteers, recruiting as needed.
•  Monitor and evaluate service performance against KPIs, targets and budgets.
•  Prepare reports for internal use, contracts, funders and regulators.

Partnerships and External Engagement
•  Build and maintain strong relationships with key partners and local agencies, including

effective contract management.

•  Represent Kapella at external meetings, forums or networks to promote services,

presenting as required.
Identify opportunities for service expansion, partnerships and contracts.

•
•  Support the Chief Executive with bids, tender submissions and grant applications.

Safeguarding & Quality Assurance
•  Ensure all activities are delivered in line with our safeguarding policy and procedures.
•  Act as Designated Safeguarding Lead.
•  Ensure services are compliant with national standards (e.g. FMC, NACCC, LAA) and

retain accreditations.

September 2025

•  Maintain the highest standards of professional practice, including adequate training

and CPD for all practitioners.

•  Monitor service delivery to ensure accessibility, equity and inclusion.
•  Lead service evaluations and monitor impact and effectiveness of services.
•  Maintain accurate records and reports in line with policy and data protection

legislation.

Other
•  Work collaboratively as part of the management team, contributing to organisational
objectives, operational projects and planning, marketing and promotion activities,
development of policy and good practice and duty manager cover.
•  Understand and work within all policies and procedures of Kapella.
•  Support inclusive and anti-discriminatory practice in all areas of your work.
•  Undertake training and other duties required to meet the objectives of the post.

Skills & experience

•  Service management experience within mediation, family support, parental conflict or

similar.

•  Proven leadership skills, including team managements, contract and budget

management.

•  Strong knowledge of safeguarding practices and experience of managing safeguarding

issues.

•  Proven ability to work effectively with families in high conflict and sensitive situations.
•  Experience of successful partnership working and networking.
•  Strategic thinking and ability to adapt services in changing funding or policy landscape.
•  Strong organisational skills, with a high level of IT literacy.
•  A strategic, creative and solution-focused approach.
•  Ability to work flexibly, including occasional evenings/weekends

Additional information

Reports to: CEO
Responsible for: Mediators, family support practitioners and contact workers.
Location: Birmingham Office / hybrid, with travel to our other premises or delivery venues
from time to time and to external meetings.
Hours: Ideally full-time (37.5 hours per week), but we are open to flexible or part time
working arrangements for the right person
Salary: £42,000 - £46,000 pa pro rata
Contract type: Permanent
This role will require an enhanced DBS check

September 2025

Tenancy Sustainability Manager

Are you great at building relationships? Do you have the passion and energy to really make a difference and improve the lives of people in our communities?

If you’re looking for a place that values your curiosity, passion and your thirst to learn, if you’re seeking colleagues who are innovative and driven to take on fresh challenges as a team, then your future could be with BHA.

At BHA, we’re on the lookout for a proactive and committed Tenancy Sustainability Manager to provide effective housing support to customers, with the aim of enabling them to successfully remain in their tenancies — all while living our values: Brilliant Basics, Embrace Change, Learn & Grow, and Inspire Together.

In this role, you will enable customers to:

• Set up their new home to support a positive experience of their tenancy from the outset.
• Prevent tenancy breakdown by addressing the issues that may lead to a premature end of tenancy.
• Enable, empower and resolve complex benefit issues to prevent risk to tenancy sustainment.
• Link into wider community supports to enable customers and their families to be involved and supported by their local neighbourhood and community.

This is an opportunity which offers a real purpose to your working life and if that means something to you, we want to hear from you.

Key Responsibilities

Brilliant Basics – Doing what we say we’ll do, communicating well, taking ownership and accountability.

• Assisting new and existing customers at the start of tenancies
• Supporting customers through rapid interventions
• Providing a professional, reliable referral pathway
• Maintaining efficient and effective records and admin systems
• Making best use of resources and ensuring value for money
• Full compliance with all BHA policies and procedures, ensuing statutory and regulatory compliance
• Identifying, mitigating and managing risks

Embrace Change – Supporting and embedding change, flexibility, continuous improvement and best practice.

• Developing and reviewing procedures
• Working flexibly to maximise service impact
• Driving continuous improvement and outstanding services

Learn & Grow – Willingness to learn, supporting others’ development and wellbeing.

• Awareness of wider BHA services and completing training
• Other duties as required and appropriate to the role
• Being a role model for BHA values

Inspire Together – Collaboration, kindness, emotional intelligence, teamwork.

• Agreeing and documenting referral arrangements
• Identifying tenants needing advice/support
• Working closely with Neighbourhood Managers and supporting the wider team to achieve goals
• Supporting customers internally and externally, with a strong commitment to equality, diversity and inclusion
• Working alongside third sector partners and coordinating partner agencies
• Networking with community and other groups
• Contributing through collaboration across BHA and working together as ‘one team’

Essential Skills, Knowledge and Experience

• Experience working in a case-management, responsive role delivering people-led services.
• At least two years’ experience of person-centred working with customers who need additional support and their families.
• Experience delivering welfare benefits advice and related support.
• Budgeting, energy advice and management of household incomes.
• Substantial knowledge of the issues affecting people and families with complex needs, including the impact of low incomes, poverty and ill health.
• Committed and thrives on delivering sector leading performance results and outcomes, working independently and as part of a team.
• IT literate and confident across most MS packages.
• Takes ownership of issues and is accountable for own actions and decisions, having initiative and confidence to act fairly and effectively.
• Ability to self-manage, be highly organised and possess excellent administrative skills.
• Resilient and can remain a positive contributor even when things get challenging.
• Ability to work under pressure and prioritise work.
• Comfortable with lone working, managing own time and resources to achieve outcomes.
• Excellent presentation skills.
• Be able to drive and have access to own car.
• Able to work outside of traditional office hours as required.
• Ability to build trusting relationship, especially with those who may be hard to engage.
• Have confidence to have difficult conversations, always remaining respectful.
• Can influence, negotiate and build highly effective and productive re...

Tasked with operational delivery of exceptionally good customer care, including a key role as front-facing theatre representative. Reporting to the theatre management, this position will ensure all services comply with applicable legislation; including health and safety, licensing and environmental health as well as ensuring that all staff adhere to trust financial operations regulations and procedures.

Core General Duties and ResponsibilitiesGeneral

• Promoting the highest standards of customer service in the team
• Representing the company as duty manager ensuring the integrity of the Company’s Licences.
• Management of all event staff, including bar staff, front of house staff and stewards, and maintenance and cleaning staff.
• Supporting colleagues and managers in all aspects of safety, emergency and evacuation procedures as required 
• Ensuring that foyers and auditoria are always well presented. Being proactive and reactive in taking action to improve the presentation of our buildings including items that require input from other departments. 

Stock Control and Analysis

• Manage all sales activities, ensuring licence requirements and hygiene standards are rigorously adhered to.
• Ordering, receiving, costing profitability and receipts of all stocks in accordance with Company procedures.
• Arrange receipt of goods, checking stock receipts, recording / distribution of stock and authorising credit sales.
• Determining and monitoring controls for float issue, receiving nightly cash, and checking and banking activities, in line with company financial policy. Fully assist in and provide accurate information for regular internal and external stocktaking.
• Care of the beer cellar and stock rooms keeping them clean, tidy, safe and secure.
• Record, analyse and balance daily till sales.

Hospitality

• Setting up and running Hospitality or other functions.
• Liaison with outside caterers and events suppliers
• Supporting the Booker in the arrangements for conferencing, functions and event management of our venues.
• Preparation of information for credit sales for both internal and external customers

Commercial Development and Promotion

• Establish sales targets to be achieved and ensure these are achieved and, where possible, improved.
• Work collaboratively with the Marketing and other Departments in developing sales and promotion opportunities
• Develop product selection and promotion 
• Supporting other departments in the devising and development of retail campaigns for the Trust’s bars and trading activities, based on main stage programme and being active in the creation of promotional sales strategies to maximise profit 
• Promote feedback from staff and members of the public and conduct other research as necessary to promote excellent customer service and develop commercial success.

Salary commensurate with experience. Please email CV and covering letter to  info@alhambradunfermline.com