Title: Concierge

Norwich, Suffolk, GB, NR6 5LG

Night Concierge

Norwich Homeless Supported Housing, 77-79 Reepham Road, Norwich, NR6 5LG

£12.39 per hour

42 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Night Concierge at our Homelessness Service at Reepham Road, Norwich.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our residents at the heart of what we do. We’re committed to being our best and helping residents to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Waking Night Concierge will include:

Being a first point of call to receive and direct all customer queries
Developing good relationships with customers, helping them develop life skills
Handling occasional emergency/challenging situations
Ensuring an excellent service is provided to our customers
Occasionally organising and running social activities e.g. film nights
Some health and safety responsibilities e.g. fire safety checks
Ensuring the security of the service is maintained
Writing and updating customers notes
This role will require lone working for the majority of the shift

Skills and experiences:

Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
Previous experience working under challenging circumstances
Good communication skills
Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
A pension scheme with employer contributions
A variety of online discounts and rewards from major retailers
Health and well-being plans
Life assurance
Family friendly arrangements, including opportunities for flexible working
Tax efficient savings through our Cycle to Work scheme
A wide range of learning and development opportunities

Job Reference: 227634

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.<...

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