Job Description

Job Title Retail Shop Support

Responsible to Retail Operations Manager

Responsible for NA

Salary £26,228 Pro rata £10,491

Hours 15 hours per week (including weekends)

Location East Lancashire Hospice Shops - Clitheroe

Role Outline

To provide support and assistance to the East Lancashire Hospice retail portfolio. To work with existing shop managers and teams of volunteers to ensure that income and gift aid targets are achieved. To maintain a professional level of customer service and support the values of the hospice.

Key Responsibilities

To supervise the day to day running of any of the East Lancashire Hospice shops in the absence of a shop manager. This will include opening and closing the shops and ensuring the premises are secure.

• Follow the communications left by the shop managers to ensure required daily tasks are completed.

• Ensure the shops and sorting areas are kept clean, tidy and well maintained.

• Sorting, steaming, pricing and displaying both donated and new goods.

Work with staff and volunteers to ensure the shop runs efficiently. Delegate responsibility to ensure the full potential of skill, empowerment and motivation of the teams.

Ensure processes for all financial procedures, including till reconciliation, banking and Gift Aid are followed within the designated retail location.

Follow the processes for dealing with recycling and maximising income from recycling within the designated retail location.

• Identify and minimise risk and report any issues via the hospice reporting system.

Discuss with the Head of Retail any opportunities to increase income from our retail operation.

Sales and Profit

• Monitor and actively work towards achieving overall retail targets in income and expenditure.

Responsibility for cash control within the shops including floats, banking and maintaining weekly income summary records.

Work with the rest of the retail team to maximise income in new and innovative ways through a variety of channels.

Encourage gift aid donations and ensure income from Gift Aid on donated products is maximised.

• Maximise income from donated items including recycling unsellable items.

Ensure data is inputted into the EPOS system to provide accurate and timely reports and act on the information these provide. Monitor and be accountable for sales and category performance.

Managing Volunteers

Following the hospice policies and procedures, work together and encourage existing teams of volunteers to maximise the shops income and profitability and guarantee the smooth running of the shops.

Encourage volunteers to complete and update mandatory training. Provide ongoing support to volunteers.

• Manage change and conduct in a positive manner.

• Ensure excellent communication with customers, donors, colleagues and volunteers.

Ensure the hospice brand and values are always reflected.

Professional Responsibilities

Maintain appropriate and respectful professional relationships with colleagues and other staff.

Exercise good personal time management, punctuality, appearance and consistent reliable attendance.

• Ensure that personal actions and conduct apply with hospice policies and procedures.

• Ensure effective use of hospice resources.

Act as an ambassador for the East Lancashire Hospice promoting at all times our vision which is to help everyone who comes into contact with the hospice to make the most of life. We do this by committing to our values: to care, listen, respect and work together to support people to live well until they die and support those affected by death.

Personal Development

• Attend and contribute to Retail and Hospice meetings when required.

Complete mandatory training appropriate to the role.

Participate in the hospice appraisal system and access training opportunities to improve own knowledge and skills.

• Participate in the education and training of others as appropriate to the role.

Managing Services

Ensure a safe environment by ensuring the reporting of hazards and incidents, completion of relevant risk assessments, investigation of incidents and implementation of risk reduction measures.

• Ensure effective use of all resources within allocated budget.

• Be prepared to cover any retail outlet as required within the East Lancashire Hospice Shops Retail Service.

Statutory Duties

Ensure the security of information accessed in the course of your duties ensuring compliance with the Data Protection Act, Caldicott principles and information governance best practice guidance.

...

Connect with a cause that needs you!

Purchase Ledger Controller jobs available