Support Assistant

Job Description

Job Title: Support Assistant Contract Type: Permanent Salary: £26,227.50 per annum (pro rata £20,982) Working Hours: 30 hours per week part time Working Pattern: Working shifts on a 7 day rolling rota including evenings, weekends and bank holidaysLocation: Marie House, Wakefield
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Support Assistant
You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.
Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.
You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant. About you
We are looking for someone with:
•  Experience of working with people in a customer facing environment.
•  An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
•  Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems. Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
•  Competitive pay & generous pension
•  25 days holidays plus bank holidays (pro rata)
•  Investment in your learning, personal development and technology
•  A wide range of benefits Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile
Support customers
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:
•  Assisting in the planning and delivery of a range of personalised support and move-on plans.
•  Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
•  Inspiring and motivating customers to meet agreed outcomes and develop life skills.
•  Assisting customers with day-to-day support and tenancy-related matters.
•  Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
•  Signposting customers to appropriate external support services, such as food banks and other community resources.
•  Supporting customers to be ‘tenancy ready’, enabling successful move on.
•  Supporting customers to be financially independent through budgeting plans and maximising income.
•  Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
•  Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure.
•  Maintaining and updating clear, accurate and strengths-based...

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