Advice Worker - Closing Date: 12 noon, Tuesday 27th January 2026.
Based at Women’s Centre, Ipswich.
Interviews will take place on Thursday 5th February 2026
Job Title: Advice Worker
Accountable to: Services Manager
Location: Ipswich
Salary: £25,397 pro rata
Hours: 28 hours per week (4 days a week to include Thursday and Friday)
General Responsibilities:
a) To assist all Lighthouse Women’s Aid staff, Officers and Volunteers in maintaining good working relationships with other agencies and the public, in order to promote the work of the charity and increase financial support for the charity.
b) To ensure that your attitude and behaviour remains professional and consistent with the expectations of Lighthouse Women’s Aid at all times.
c) To ensure that your work is consistent with the policies and procedures of Lighthouse Women’s Aid
Main Duties:
1. To provide general day-to-day support to the Services Manager and to work alongside the Lighthouse team in delivering services.
2. To work in collaboration with the Services Manager and other members of the Community Services team in respect of the range of community services being delivered. To ensure that these services are planned in advance, are delivered to a high standard, and are subsequently evaluated and reviewed. This will include responding to referrals.
3. Working as part of a team having responsibility for working with clients in providing advice on domestic abuse (whether current or historic), identifying levels of risk and appropriate support for service users accessing the Centre. Whilst working with clients to work with them in a trauma informed way.
4. To deliver additional sessions for the benefit of clients, for example, advice on child contact sessions and other such sessions dependent on need.
5. To provide office cover at the Centre as required, responding appropriately to queries as they arise.
6. To promote the work of Lighthouse Women’s Aid through general awareness-raising of the work of the organisation.
7. To ensure you are up to date with referral processes to other agencies and that these are made bearing in mind the safety of the client.
8. To comply fully with LWA Safeguarding policies and procedures.
Working as a team member:
9. To participate in regular support sessions with the Services Manager.
10. To give support and mentoring to those Volunteers/ other member of staff who have a role in supporting the work of the Community Services Team.
11. To ensure that all relevant issues are addressed and that information is shared as necessary, to provide a safe and seamless service and to keep Lighthouse Women’s Aid colleagues fully informed.
General Administrative support:
12. To ensure that any programmes/ work is evaluated, and this contributes to the development of the service.
13. To input spreadsheet / database information for the storing and collection of data and statistics, in relation to services provided by the Community Services Team. All information to be stored and used in line with GDPR regulations
14. To design and produce posters, leaflets, handouts, training materials, in respect of services that are provided by the Community Services Team, and to publicise services that are available to be accessed as appropriate
15. To ensure that all enquiries to, and requests for information from, the Community Services Team can, before being responded to, be established as coming from an appropriate, and legitimate source.
16. To ensure that confidentiality of information is maintained at all times, and that paperwork and computer access is kept secure and that any relevant information no longer required is either securely archived or suitably disposed of by shredding, without delay.
17. To report any health and safety issues in relation to Community Services premises, to the Services Manager without delay.
18. To provide support and assistance in respect of any incident or accident involving an adult, child, young person, member of staff or volunteer, during the course of work. In the event of an accident, ensure that details are recorded in the Accident Book and that the Services Manager is informed.
Other Duties:
19. To attend both internal and e...
THE MOWLEM Theatre Cinema & Function Rooms Volunteer Technical Assistant Job Description Volunteer technical assistants offer vital support to the Operations Manager and technical staff. Answering to the Operations Manager on shift, volunteer technical assistants will be given an agreed number of shifts on rotas which may include morning, afternoon, and evening sessions and may vary according to the requirements of any given production. In return, we hope that your time at The Mowlem will prove a rewarding and fun experience for volunteers aged 16 and upwards. Responsibilities: ● Undertaking assigned tasks in a responsible and timely manner ● Assisting with sound, lighting, set building and other tasks as required ● Helping in case of an emergency evacuation (full training given) ● Other duties as requested by the Operations Manager Person Specification: ● Some technical skills or experience are desirable but not essential ● You’ll be polite and friendly in your approach to the public ● You have an interest in theatre, cinema, the arts or other community events ● You are well presented, friendly, punctual and importantly, reliable ● You can remain calm under pressure (theatres can get very busy!) In addition to the benefits found here, you’ll also be entitled to one free soft or hot drink from The Showbar during your shift. All volunteers must be prepared to complete a DBS check should we require one. The Mowlem is a Registered Charity committed to equal opportunities, welcoming volunteers from all community sections. Diverse applicants are encouraged. If you have any questions regarding volunteer positions, please email volunteer@themowlem.com, and we’ll get back to you. Mowlem Institute Charity Reg. No. 243486 www.themowlem.com The Mowlem, Shore Rd. Swanage. Dorset. BH19 1DD V.A.T. Reg. No. 185 5822 33
Salary: Competitive, location-based. In line with IPPF’s regional compensation structureLocation: One of IPPF’s Regional Offices: Tunis (Tunisia), Mexico City (Mexico), Delhi (India), or Kuala Lumpur (Malaysia)
The position cannot be based outside these locations. Contract Type: Full-time (Permanent - with a 6-month probation period).
About the Role:
IPPF is seeking a strategic and passionate Senior Advisor, SOGIESC, to lead the integration of inclusive practices across our global operations. This critical role will drive the implementation of IPPF’s Gender Equality and Equality, Diversity, and Inclusion policies, ensuring that our services are gender-equitable and accessible to people with diverse sexual orientation, gender identity, gender expression, and sex characteristics.
You will work closely with regional teams and Member Associations (MAs) to provide technical assistance, shape inclusive programming, and foster best practice sharing. Your work will directly contribute to advancing sexual and reproductive health and rights (SRHR) for all, especially those who are often left out or left behind.
Key Responsibilities:
• Drive the implementation of inclusive gender and diversity programming across IPPF and its Member Associations.
• Provide technical support to ensure services are accessible and equitable for people with diverse SOGIESC.
• Support the rollout of IPPF’s Gender Equality Policy and related initiatives.
• Facilitate knowledge exchange and best practice sharing among MAs.
• Collaborate with internal teams and external partners to enhance gender and inclusion strategies.
• Contribute to funding proposals and identify new opportunities for SOGIESC programming.
• Represent IPPF in regional and global forums on gender and inclusion.
About You:
• Proven experience in gender equality, diversity, and inclusion programming, ideally within an international NGO context.
• Strong analytical, facilitation, and communication skills.
• Ability to build consensus and work collaboratively across diverse teams.
• Fluent in English; additional languages (French, Spanish, Arabic) are highly desirable.
• Committed to feminist, anti-racist, and inclusive values.
• Willingness to travel nationally and internationally as required.
Why Join Us?
• Be part of a diverse, multicultural, and inclusive organisation.
• Work on meaningful projects that make a global impact.
• Collaborate with passionate professionals dedicated to advancing SRHR and social justice.
How to Apply:
• Download the job description linked below for full requirements of this role.
• Complete the application form linked below.
• Send your completed application form and CV to Jobs@ippf.org with "Senior Advisor SOGIESC" in the subject line.
Do you have questions?
Please feel free to reach Jobs@ippf.org for any questions you may have.
About IPPF
International Planned Parenthood Federation (IPPF) is a global sexual and reproductive health service provider and one of the leading advocates for universal access to sexual, reproductive health and rights (SRHR) for all. We are a worldwide movement of 149 national organisations working with and for communities and individuals and, together, have delivered more than 1 billion cumulative services over the last 6 years.
We are now looking for people to join us and make our Come Together–Strategy 2028, a reality. Revolutionising IPPF, placing it in a stronger position to support SRHR for those who are left out, locked out or left behind. Come Together commits IPPF to shaping laws, policies and norms through feminist action and international solidarity; and to strengthen the federation adding new drive for real and lasting impact.
Action is urgent. We have delivered. We have stood for justice and equality. We commit to more daring and feminist action that secures choices about our bodies, sexual lives, and well-being. Everyone should enjoy a pleasure-filled and healthy sex life and a life free from violence, shame or criminalisation. We know love is love. And we come together in support of women, youth, and people who are marginalised and excluded. Through the care we deliver, the actions we take, and the solidarity we foster.
IPPF is an equal-opportunity employer. As a leading global human rights organisation focused on equality, empowerment, ending discrimination, and poverty...
VSA currently has an exciting new opportunity available to join our Aberdeenshire Carers Service as a Carer Advisor- Hospital Discharge working with Adult Carers, Young Carers and their Families across Aberdeenshire. This will be a Full-time, Permanent position and in return, you will receive a competitive salary and benefits.
VSA's Aberdeenshire carers service, supports adults, children, and young people who care for someone living in Aberdeenshire.
The advantage of our information and support is that we are a local based organisation. We have an in-depth understanding of the people of Aberdeenshire and take a localised approach to all our information and carers services.
We are also network partners with the National Carers Organisations, Carers Trust and Coalition of Carers which keeps us briefed with all matters relating to unpaid carers.
Hours: 35 hours per week
Rate of Pay:14.15 p/h or £25,761.49 p.a.
Location: Working from Home (however this role will include home visits to Carers, work within NHS Grampian Hospital settings within Aberdeenshire and Aberdeen City, as well as community engagement sessions/drop in's, which will be delivered in and around Aberdeenshire). A drivers license and access to your own transport is essential for this role.
Work Pattern: Working 5 days per week (Monday to Friday)
Locations to be Covered: Aberdeenshire Wide with travel to Aberdeen City
- Company pension
- Employee assistance programme
- Generous annual leave
- Refer a friend programme - Receive £200 when you introduce a family member or friend to VSA,
- Investment in your personal development and career through our learning and development programmes,
- Gain recognised SCQF Qualifications
- Access to our employee discount scheme
About the role:
The purpose of this role is to provide early support to unpaid carers across Aberdeenshire who are caring for an individual who requires support to be included in the discharge planning process from hospital. You will make an effective contribution to the provision of appropriate information, advice, support, guidance and access to services for unpaid carers. You will also support the carer in preparing a Young Carer Statement / Adult Carer Support Plan in accordance with relevant carers legislation.
Responsibilities of our Carer Advisor will include:
- Work alongside carers referred to service and establish the impact of their caring role & complete young carers statement / adult carers support plan as appropriate detailing the impacts and supports required to support carers to continue in their caring role.
- Raising awareness of the role undertaken by people as carers, their statutory rights & their needs, amongst those professionals who plan and manage services.
- Collating and providing information on services available locally, giving details which can be accessed by carers.
- Work within Aberdeenshire giving talks to raise awareness of carers’ issues.
- Advising, guiding and supporting young and adult carers on a one to one and group basis, taking on an advocacy role when required.
- Facilitating group activities, social and training/educational events as determined by the needs and feedback of carers.
- Investigating the nature and extent of on-going unmet needs of carers, and determining ways of meeting those needs in accordance with available resources.
- Regularly reviewing needs of carers in light of changing and evolving circumstances, ensuring that support and information given is relevant and appropriate and in line with current local and national legislation and guidelines.
- Exploring and developing effective communication and informal networks amongst a wide range of individuals, including young and adult carers, volunteers, groups, agencies and health & social care professionals.
- Any other tasks which may arise from time to time, provided they are reasonable and within the post-holder’s capabilities.
What we are looking for in our Carer Advisor:
Qualifications/Training/Education: Essential:
- Awareness and understanding of the role of unpaid carers
Desirable:
- A qualification in Community Work, Social Work, Nursing or Hospital based experience or relevant pos...
Customer Service Advisor - 10 hours per week
Corfe Mullen
Post Title: Customer Services Advisor
Sites: BH Live Active - Corfe Mullen
Salary: £6,366.76 per annum, for 10 hours per week
FTE Salary: £23,557 per annum
Hours: 10 hours per week
Contract Type: Permanent
The role:
BH Live is recruiting a part time, Customer Services Advisors to join our busy team at BH Live Active – Corfe Mullen, located a short drive from Poole town centre and offering access to high-quality fitness facilities including a cardio zone, free weights, functional fitness, group cycle studio, swimming pool and a spa.
Find out more at bhlive.org.uk/corfe-mullen
You will:
- Provide a great customer service experience to everyone who visits our centre.
- Work towards assisting the centre in achieving its membership sales targets.
- Administer and maintain our membership schemes.
- Maintain the centre’s cleanliness, in particular, the customer service zones.
To be successful you will need:
- Excellent communication and customer service skills
- Good IT and administration skills
- An understanding of the importance of customer care
- Experience in dealing with customers
Please click here to view the job description for more details on this role.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live:
We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.
Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.
Our organisational and charitable purpose is to generate:
• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve.
To apply:
All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk
BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Technical Facilitator, GEP
- locations
- Cambodia - Battambang
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- R-03150
World Change Starts with Educated Children®
World Change Starts with Educated Children
®
2025 is our 25th Anniversary! J oin Us in Celebrating 25 Years of Progress.
IMPORTANT: All applicants must be legally eligible to work in the country where the position is located. Room to Read is not able to provide sponsorship.
Position Overview
The Girls’ Education Program Technical Facilitator (GTF) will be primarily responsible for supporting the government officer to scale up the life skills in the secondary and high schools in the assigned target by building the capacity of government officers including but not limited to conducting training on life skills for the government teachers, building the capacity of the District Resource Person (DRP) and school director to be able to support and coach teachers for the long term sustainability. This position will involve frequent travel to the assigned target schools, as well as regular facilitation with DRPs and teachers, the school director, the Technical Subject Leader, and the District of Education Officer (DOE) for implementing the scale-up approaches for life skill education. The position report directly to the Field Manager.
Roles and Responsibilities
District Resource Officer and Teacher Capacity Building (50%)
-
Conduct periodic lesson observation, in target schools and provide ongoing coaching and mentoring support as agreed plan including demonstrating and supporting District Resource Person (DRP) to provide effective coaching and mentoring to teachers.
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Support District Resource Person in organizing quarterly Professional Learning Communities (PLC) at the district level including District Resource Person, and teachers from different schools.
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Support District Resource Person to organise quarterly technical reflections at the school level with teachers, and School Management.
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Support PO to coordinate annual program reflection meetings at the provincial level with all district.
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Develop Training of Trainer (TOT) on life skills education
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Support District Resource Person to cascade life skills training to teachers and support District Resource Person in conducting refresher training for existing teachers as needed.
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Develop Training of Trainer for District Resource Person training on life skills
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Conduct Training of Trainer training life skills education in lower secondary schools to National Trainer, District Resource Person.
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Conduct refresher training for District Resource Person based on the need
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Develop Training of Trainer for District Resource Person training on mentoring and coaching package
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Conduct District Resource Person training on mentoring and coaching package
Program Planning, Implementation (30%)
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Support Field Manager to identify new potential target for project scale up
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Provide input to the refresh contextualized training packages led by the technical team.
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Support Field Manager to prepare letters to Provincial office Education, District office Education, and teachers to join Room to Read life skill training
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Attend quarterly technical meetings with program managers.
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Supports logistics and facilitates training and maintaining capacity building to Training of Trainers of teachers and school administrators on life skills education and scale-up approaches activities.
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Complete monthly Program Implementation Monitoring report with high accuracy and submit to Field Manager follow agreed timelines.
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Ensure having clear actions to be taken which were found in the previous Program Implementation Monitoring Report
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Monitors and gathers information/data for reports on the ...
Customer Service Advisor
- Location:Northwich
- Salary:£24,655.05
- Employment Type:Permanent
- Hours per Week:37.5
- Grade:6
- Closing Date:23 January 2026
Job Search/ Customer Service Advisor
Customer Service Advisor
- Location:Northwich
- Salary:£24,655.05
- Employment Type:Permanent
- Hours per Week:37.5
- Grade:6
- Closing Date:23 January 2026
- RMG
RMG
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK.
RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.
As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Important Dates for Applicants
We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on either Monday 2nd February or Monday 2nd March depending on your availability
Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.
Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.
More about your role
You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.
What hours will you be working?
Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.
For more information, please download our job profile available on our website.
More about you
We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.
It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we're looking for…
- First class customer service skills, where providing a great service just comes naturally to you!
- Excellent communication skills both written and verbal
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure
- Good organisational skills with the ability to work to deadlines
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- 27 da...
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- Location:Herons Leisure Centre
- Contract:Active Life
- Vacancy Type:Permanent
- Hours per Week:6.25
- Salary:£10.18 - £12.21
- Pay Type:Per Hour
- Function:Front of House
We are now hiring Customer Service Advisors
Who We Are:
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
Who You Are:
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; always championing exemplary standards and service.
Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.
What you will do:
As a Customer Service Advisor you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.
To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you!
Some of the main tasks and responsibilities of this role will include (but are not limited to):
- Responsible for offering a consistent and outstanding level of customer service
- Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
- Achieve KPIs and sales targets set by RCRM and central support
- Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
- Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
- Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
- Process and prepare food and drink orders, assisting with service when required
- Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
- Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
- Receive, store and rotate food and drink deliveries
- Conduct basic record keeping tasks, such as temperature checks and wastage records
What We Can Do For You:
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.
If you are interested in starting or furthering your career in leisure, then we want to hear from you!
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- Location:Kingsmead Pools & Fitness
- Contract:Active Life
- Vacancy Type:Casual Bank
- Hours per Week:0
- Salary:£10.18 - £12.21
- Pay Type:Per Hour
- Function:Front of House
We are now hiring Customer Service Advisors
Who We Are:
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
Who You Are:
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; always championing exemplary standards and service.
Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.
What you will do:
As a Customer Service Advisor you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.
To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you!
Some of the main tasks and responsibilities of this role will include (but are not limited to):
- Responsible for offering a consistent and outstanding level of customer service
- Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
- Achieve KPIs and sales targets set by RCRM and central support
- Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
- Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
- Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
- Process and prepare food and drink orders, assisting with service when required
- Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
- Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
- Receive, store and rotate food and drink deliveries
- Conduct basic record keeping tasks, such as temperature checks and wastage records
What We Can Do For You:
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.
If you are interested in starting or furthering your career in leisure, then we want to hear from you!
Reference Number: XL243
Closing Date: 1st February 2026
Location: Xcel Leisure Centre
Hours: 24 & 13.5 Hours (2 roles)
Rate of Pay: NMW/NLW
CVLife are looking for an amazing customer focused individual to join our dynamic team as a Customer Service Advisor at the Xcel Leisure Centre. You’ll deliver an exceptional, personable and professional customer experience. Putting our customers at the heart of everything you do. Within this position you will be the first port of call for many of our customers and as such it is imperative that you are visible, polite, approachable and most importantly self-motivated to create a brilliant first impression of our business.
We want every single customer to have a positive experience at CV Life.
Skills, Knowledge and Attributes:
- The ideal candidate will be a ‘people person’ with experience of working with a diverse range of customers or individuals.
- Have strong interpersonal skills, both face to face, written and on the telephone.
- Good problem-solving skills, use of initiative, being proactive and have a good attention to detail.
- Computer literate but training will be given on our systems.
Working days:
Shifts available. There are 2 roles available:
Shift Pattern A
- Week 1: Monday 4:00pm – 8:00pm & Saturdays 1:30pm-6:00pm.
- Week 2: Monday 4:00pm – 8:00pm, Saturday 1:30pm – 6:00pm & Sunday 10:30am-3:30pm
- Week 3: Monday 4:00pm – 8:00pm, Thursday 4:00pm – 9:00pm, Saturday 1:30pm – 6:00pm & Sunday 10:30am – 3:30pm
Shift Pattern B
Every Week: Monday 10.00am-4.00pm, Tuesday 10.00am-2.00pm, Wednesday 10.00am-4.00pm & Friday 10.00am-6.00pm
Apply today and join our team!
CV Life is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
Reporting to: Duty Manager
Coventry Sports Foundation and Culture Coventry are independent organisations who work collaboratively through CV Life, so that this Job Description as a CV Life document extends to cover the employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.
Working in a Leisure Facility/Waterpark venue, as first point of contact, you will be responsible for ensuring our visitors receive high service standards throughout their visit, including bookings, admissions and general enquiries whether that be in person, by phone or by email.
- To work in a front facing customer role, maintaining a professional manner at all times promoting exceptional customer service standards.
- Maintaining a proactive attitude in promoting the venue to all visitors, including contacting visitors when required in advance of their visit.
- Building excellent product, service and company knowledge, to assist visitors with enquiries and promoting, upselling and cross-selling to all customers.
- Dealing with any visitor issues or complaints in a professional, caring and understanding manner, using initiative to resolve situations at the time and referring as appropriate in accordance with the Company’s Complaints procedure.
- To deal with incoming calls, emails and customer enquiries promptly, efficiently and professionally.
- Maintaining the Reception area, ensuring it is presented to a high standard at all times, Keeping it free of clutter, maintaining adequate levels of leaflets and ensuring that in any information being displayed is up to date and in accordance with Company marketing standards.
- To be responsible for the confidentiality of your personal login details to the till system, the security of your takings and the accurate recording of payments etc.
- Responsibility for cashing up and reconciling your till at the end of every shift.
- Ensuring all paperwork and documentation is processed in accordance with Company procedures and is not left in unattended in public places.
- Ensure hand over of duties is communicated effectively to colleagues.
- Ensuring Contractors and visitors for meetings etc, adhere to the procedures for signing in and out of the premises, following Safeguarding and Health & Safety protocols.
- Actively promoting future even...
Customer Service Advisor
We are looking for a Customer Service Adviser to join our Taunton office. Competitive salary and excellent benefits.
Salary: Starting from £25,000.00 (depending on experience) + bonus potential
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Taunton
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Customer Service Advisor to join the Affinity GI team in their Taunton office.
The ideal candidate will be ambitious and looking to develop their career in insurance. They will provide exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What you'll be doing
-
Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers
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Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction
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Ensure all policy administration is dealt with in a professional and timely manner
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Underwrite scheme policies within underwriting authority level & referral guidelines
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Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
What you'll need to have
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Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious
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Confident and capable of building rapport over the telephone to provide an excellent client experience
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Ability to work in a regulated, compliant and client focussed environment
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Organised, resourceful, deadline driven and supportive of the wider team
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Quality orientated with great attention to detail
What makes you stand out
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Hold or willing to work towards Chartered Insurance Institute Certificate in Insurance
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Previous customer service experience
What we offer
28
days annual leave plus bank holidays-
Your birthday off
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Group Personal Pension
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Bonus scheme
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A holiday buy scheme
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An array of health and wellbeing benefits, company cash plan, income protection and life assurance
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Enhanced sick pay and parental leave
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Support and funding toward study and professional qualifications
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Paid time off for volunteering
Hear from the hiring manager
“We're looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we'd love to hear from you.”
Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high ...
Customer Service Advisor
Join our team in Wakefield and embark on a fulfilling career in Customer Services!
Ready to change your life for the better?
- Full-time Role: 35 hours per week
- Salary: £24,479 from January 2026
- Great Location: Wakefield, with Free Car Parking
- Almost immediate interviews and start dates available
- Permanent Positions with Excellent Benefits and Growth Opportunities
We have several vacancies in our Customer Services department, so apply now.
This is a dedicated customer service/contact centre role—no sales involved!
Whether you have previous customer service experience or just are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.
Why City & Guilds?
At City & Guilds, we offer fantastic opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect:
- Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
- Competitive Pay: Start as an Entry Level Advisor at£24,479 per annum(working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
- Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.
We are looking for passionate/ ambitious/ friendly individuals to join our Customer Service team in Wakefield. You will be part of a dynamic and busy department that is based in our modern office here in Wakefield.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
By joining City & Guilds you will become an integral part of a well-established business with over 140 years of history.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented within the company, we particularly encourage and welcome applications from these communities.
About The Role
As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience.
- This is a pure customer service role, providing a first time resolve where possible.
- All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business.
- Full training is provided.
- We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues.
- You can use your own initiative and you do not work with a script.
- Free car parking is available.
Our best advisors come from many different backgrounds, including experienced customer service professionals and individuals looking for a career change who have worked in retail, hospitality, tourism, and many other fields.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
The Customer Service Advisor role in full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed.
You will be contracted to work Monday to Sunday. We would like you to keep a healthy work-life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off.
About You
To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently.
You will have a passion for delivering great customer service and be capable of providing an excellent customer experience, both over the phone and via email. A high level of attention to detail is essential.
Key Attributes:
- Customer Service Excellence: A genuine passion for providing great customer service.
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Customer Service Advisor
Do you want a role where helping someone genuinely changes their day?
Looking for work that feels meaningful, not just another queue of tasks?
Ready for a role that offers a blend home working with supportive time in the office?
About the Role
As a Customer Service / Debt Advisor at StepChange, you’ll support people across the UK who are facing some of the most emotionally challenging moments of their lives. This isn’t just about financial guidance it’s about offering clarity, reassurance, and practical steps at a time when clients feel overwhelmed.
You’ll help clients understand their options, create realistic budgets, and feel more confident about the future. The work is structured, supported, and purposeful giving you the tools you need to make a meaningful impact in every interaction.
Your first 12 weeks will be spent in our Leeds office, giving you the training, coaching, and confidence you need to succeed. After that, you’ll the opportunity for a blend home working with supportive time in the office for collaboration, development, and staying connected with your team.
Please note that the assessment centre will be held in person at our Leeds office on Wednesday 28th January, with sessions taking place both in the morning and afternoon.
What You’ll Be Doing
Every interaction you have, whether online or on the phone, helps someone move closer to stability and hope. Day to day, you’ll:
- Listen with care to understand each client’s financial situation and emotional needs
- Analyse information and offer clear, practical advice based on their circumstances
- Build realistic budgets and recommend tailored solutions that clients can sustain
- Help clients stay engaged and confident throughout their journey with us
- Work closely with colleagues to ensure clients can access specialist support when needed
- Stay up to date with the latest guidance, policies, and digital tools
You’ll be supported with structured training, ongoing coaching, and a clear development pathway.
What You’ll Bring
You’ll be someone who brings calm, clarity, and empathy to every interaction. You communicate confidently, simplify complex information, and stay steady under pressure. You’re comfortable using digital systems and open to learning new tools as our services evolve.
You’ll thrive in this role if you value:
- Purpose— work that genuinely makes a difference
- Belonging— being part of a supportive, respectful team
- Growth— ongoing coaching and development to build your capability
- Balance— a hybrid model that supports wellbeing and flexibility
You don’t need financial services experience. What matters most is your mindset, your care for others, and your willingness to learn.
Equality, Diversity & Inclusion
Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and a culture where everyone feels valued and able to be themselves.
We welcome applications from people of all backgrounds and life experiences. If you need an resonable adjustment to our recruitment process so you can perform at your best, just let us know, we’re here to support you.
Search vacancies
Register for job alerts
Find out when we're hiring first.
Register for job alerts and we'll tell you when your perfect job comes up.
Speculative applications
We'd also welcome a speculative application if you think you'd fit in with our team.
Register for job alerts
Find out when we're hiring first.
Register for job alerts and we'll tell you when your perfect job comes up.
Customer Service Advisor
Do you want a role where helping someone genuinely changes their day?
Looking for work that feels meaningful, not just another queue of tasks?
Ready for a role that offers a blend home working with supportive time in the office?
About the Role
As a Customer Service / Debt Advisor at StepChange, you’ll support people across the UK who are facing some of the most emotionally challenging moments of their lives. This isn’t just about financial guidance it’s about offering clarity, reassurance, and practical steps at a time when clients feel overwhelmed.
You’ll help clients understand their options, create realistic budgets, and feel more confident about the future. The work is structured, supported, and purposeful giving you the tools you need to make a meaningful impact in every interaction.
Your first 12 weeks will be spent in our Leeds office, giving you the training, coaching, and confidence you need to succeed. After that, you’ll the opportunity for a blend home working with supportive time in the office for collaboration, development, and staying connected with your team.
What You’ll Be Doing
Every interaction you have, whether online or on the phone, helps someone move closer to stability and hope. Day to day, you’ll:
- Listen with care to understand each client’s financial situation and emotional needs
- Analyse information and offer clear, practical advice based on their circumstances
- Build realistic budgets and recommend tailored solutions that clients can sustain
- Help clients stay engaged and confident throughout their journey with us
- Work closely with colleagues to ensure clients can access specialist support when needed
- Stay up to date with the latest guidance, policies, and digital tools
You’ll be supported with structured training, ongoing coaching, and a clear development pathway.
What You’ll Bring
You’ll be someone who brings calm, clarity, and empathy to every interaction. You communicate confidently, simplify complex information, and stay steady under pressure. You’re comfortable using digital systems and open to learning new tools as our services evolve.
You’ll thrive in this role if you value:
- Purpose— work that genuinely makes a difference
- Belonging— being part of a supportive, respectful team
- Growth— ongoing coaching and development to build your capability
- Balance— a hybrid model that supports wellbeing and flexibility
You don’t need financial services experience. What matters most is your mindset, your care for others, and your willingness to learn.
Equality, Diversity & Inclusion
Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and a culture where everyone feels valued and able to be themselves.
We welcome applications from people of all backgrounds and life experiences. If you need an resonable adjustment to our recruitment process so you can perform at your best, just let us know, we’re here to support you.
Search vacancies
Register for job alerts
Find out when we're hiring first.
Register for job alerts and we'll tell you when your perfect job comes up.
Speculative applications
We'd also welcome a speculative application if you think you'd fit in with our team.
Customer Service Advisor
Job Description
Job Title: Customer Service AdvisorContract Type: Permanent Salary: £26,840.68 Per Annum (£29,499.27 Per Annum is achieved after 12 months successful performance in the role) Working Hours: 35 hours per weekLocation: LiverpoolWorking Pattern: Rotation pattern between 7am – 10:15pm
Start date early February
Why Riverside?
At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.
Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants
• Work in collaboration with other internal and external teams to provide effective outcomes
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints
• Accurately recording and maintaining customer records on our CRM system
• Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
• Have a good working knowledge of our policies and procedures
• Liaising with other areas of the wider business to ensure speedy resolutions
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person
needs help
• Be flexible to business changes, tasks and processes and being adaptable to your workload
What You’ll Need
• Enthusiasm and passion bringing energy to the role
• You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
• Display confidence on the phone in speaking to strangers and getting to grips with their query
• The ability to problem-solve with a positive and proactive approach
• Ability to move between media channels and support other areas as and when required
• Positive mindset to want to help change the lives of our customers
• Confidence to put forward your ideas and suggest new ways of working
• You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
• Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
• Computer and IT literate to navigate multiple systems and software applications What We Will Offer You
• Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
• Competitive Pay and Generous Pension
• 28 Days Holiday plus Bank Holidays
• Investment in your learning and development
• Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
• Extensive induction programme to set you up for success
• Opportunities for growth, development and career advancement
• Opportunities to give back to the community and take part in volunteering days and charity events
• Annual Star awards to reward and recognise the fantastic contributions of our people
• Modern office space with private parking
• Free hot drinks
Are you ready to make a difference?
If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives o...