Deputy Home Manager - Residential

Deputy Home Manager - Residential

Location: Longlands Care Home, Blackbird Leys, Oxfordshire

Pay Rate: £31,000 per Annum

Contracted Hours: 37.5 hours per week

Shift Times: 8:30am - 5:00pm Monday - Friday

Longlands Care Home is situated a quiet residential location in Blackbird Leys in Oxford. Our home is at the heart of a very active local community. We offer a friendly, comfortable environment with a skilled and enthusiastic team that is all about person centred care.

ABOUT THE ROLE

Are you a passionate Deputy Home Manager, motivated and driven to make a difference?

Can you combine your exceptional care skills with the commercial acumen needed to manage occupancy levels, care standards and your team in the home?

As Deputy Home Manager, you’ll support the Home Manager with the management of the Home. Specifically, you’ll be responsible for rota planning, employee recruitment and both induction and mandatory training, ensuring that the needs of our residents are recognised, assessed and met where possible. You’ll also monitor and manage individual employee performance to ensure standards are upheld, addressing any issues as they arise through the appropriate channels.

In return we’ll provide opportunities for career development and training to support your personal growth, all delivered in a nurturing, engaging and rewarding environment.

ABOUT YOU

You’ll have a Level 3 Diploma in Health and Social Care (or equivalent) and be willing to work towards Level 4 or 5. In addition, you’ll have previous management experience in a elderly care setting with a willingness to roll your sleeves up and work as a proactive team member, together with some marketing and finance experience to help grow occupancy and manage costs. Alongside this, you’ll have excellent communication skills with the ability to manage multiple priorities effectively and will be committed to promoting and developing the highest standards of care.

AND IN RETURN

The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in. Therefore, we offer a great range of benefits, including a competitive salary, training and development. Alongside keeping our colleagues safe with PPE and daily testing

Here are some of the other benefits you’ll enjoy as a valued member of our team:

• 30 days holiday (including Bank Holidays)
• A Company pension
• Life assurance
• Free uniform
• Free DBS
• Access to our Employee Assistance Programme
• Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more

If you think you have the right skills and attitude to deliver the highest quality of care for our residents as a Deputy Home Manager within our care homes, then you could be next to join us. So, apply and get your career started with us today.

ABOUT VIDEREVidere is an award-winning, UK-registered NGO that exposes human rights abuses and holds perpetrators to account. We work directly with communities in stressed environments, equipping networks of activists and community leaders with the technology and training necessary to safely capture visual documentation of political violence, human rights violations, and other systemic abuses. Our aim is to ensure that the concerns and knowledge of affected communities drive advocacy, policy, and legal action. We currently have teams and partners in six countries and support staff in three further countries.

POSITION SUMMARY
The Security Manager is a critical role within Videre, reporting to the Chief Operating Officer. The postholder will lead the implementation and continuous improvement of Videre’s security risk management framework and processes. The role supports Videre’s own project teams as well as the work we do with partners, which includes training and accompaniment on human rights documentation and the security risk management necessary to do this work safely. The Security Manager will play a key role in strengthening organisational resilience, preparedness, and security culture across multiple countries and complex operating environments.

LOCATIONNairobi, Kampala or Bangkok preferred. Remote applicants will be considered. Approximately 20 days travel per year expected.

COMPENSATION

Salary is dependent on location. The UK-equivalent salary from £55,000 to £60,000, plus pension contribution, will be converted using ICSC scales.

All staff receive:

• A minimum of 28 days leave
• Counselling and mental health support
• Annual Wellbeing days

MAIN RESPONSIBILITIES

Security Risk Management

• Maintain and continuously improve Videre’s Security Risk Management framework, ensuring effective implementation across all operations.
• Lead the safety and security elements of the organisational Risk Register held by the Chief Operating Officer, ensuring senior leadership is regularly informed of key risks and mitigation strategies.
• Conduct regular Security Risk Assessments, in collaboration with relevant managers and teams, covering programme operations, partner locations, and other identified risk areas.
• Develop, maintain, and oversee the implementation of Safety and Security Management Plans and Standard Operating Procedures (SOPs), ensuring staff are appropriately briefed and familiar with their content.

Preparedness, Monitoring & Incident Response

• Lead scenario planning and preparedness activities for safety and security risk management.
• Provide proactive, practical safety security management advice, guidance and support to teams and partners.
• Lead the crisis management response to security incidents as required.
• Monitor security contexts, analyse trends, and share relevant information to support informed decision-making.

Training, Capacity Building & Culture

• Design and deliver security risk management training and capacity-building resources for staff and partners.
• Foster and embed a strong organisational security culture, promoting shared responsibility for safety and risk awareness.

External Engagement

• Manage Videre’s participation in security-related consortiums and networks, including the Global Interagency Security Forum.

• Fluency in written and spoken English and French.
• An understanding of risk management methodologies and experience applying them across multi-country teams.
• Experience in executing complex and sensitive security management responses.
• Strong communication and interpersonal skills, with the ability to communicate complex concepts clearly and effectively to diverse audiences, verbally and in writing.
• Experience of working directly with affected communities for sustained periods.
• Willingness to occasionally work extended hours during peak or emergency periods.
• Flexibility and adaptability to work in a fast-paced and dynamic environment, with the ability to respond to changing priorities and requirements.
• Commitment to promoting diversity, equity, and inclusion in all aspects of work.

Preferred

• An understanding of human rights and a strong belief in ...

Job Introduction

• Location: West Division(Oxfordshire, Newbury, Bath, Bristol & Somerset) with a minimum of 2 days per week on-site part of hour hybrid working policy
• Annual Salary: £47,710.85
  Hours Per Week: Full-time plus occasional on-call support)
• Requirements: Full UK Driving Licence and access to a vehicle and residence within 1 hour of our divisional boundary (flexibility is required)
• Sponsorship is not available for this role

Your passion, your values, our shared purpose

At Affinity Trust, our core purpose is to support people to live their life, their way. Our managers play a vital role in making this happen. We are looking for a Peripatetic Manager to join our team and help us to deliver outstanding person-centred, across multiple locations in our West Division.

This is a dynamic leadership role for someone who thrives on variety, champions quality and inspires teams to achieve their very best.

The role

As a Peripatetic Manager, you’ll bring visible and adaptable leadership wherever it’s needed most. From supporting new teams to embedding strong foundations and guiding teams through change, all while keeping people at the heart of everything.

Your responsibilities will include:

• Providing leadership cover, including acting as CQC Registered Manager where required
• Supporting, coaching and mentoring operational teams, role modelling high standards and embedding person-centred approaches
• Driving quality standards, leading development plans and ensuring compliance with CQC regulations
• Maintaining staffing levels and resources effectively
• Building strong relationships with regulators, commissioners, families and local communities

No two days will be the same, but every day your impact will make a lasting difference.

About you

We are looking for a strong, adaptable leader who:

• Shares our values and passion for delivering outstanding support
• Brings proven operational leadership within health and social care
• Can build, motivate and develop teams through times of challenge, change and continuous improvement
• Understands CQC requirements and quality assurance
• Brings a proactive and resilient approach with the flexibility to travel across multiple locations

Why Affinity Trust?

• Be part of a values-driven charity that puts people first
• Lead teams that genuinely change lives for the better
• Work in a role full of variety, opportunities, and development
• Shape and strengthen locations while growing your own leadership skills

Benefits

We offer a flexible range of benefits you can pick and choose from, such as:

• Buy or sell annual leave – flexible options, twice a year.
• Wagestream – get early access to your earnings when you need them, plus discounts and money tips.
• Blue Light Card – we’ll cover the cost so you can get discounts at loads of shops and places to eat.
• Simply Health – a health plan that gives you access to a 24/7 GP, plus help with costs for prescriptions, dental and more.
• Vivup – spread the cost of home and tech gear or a bike to get to work, through salary payments.
• Pension and Life Assurance – you’ll be enrolled in our Scottish Widows schemes automatically.

Ready to lead, inspire and support people to live with purpose and pride? We’d love to hear from you.

Apply today and start making a difference!

Please note that we are actively shortlisting candidates throughout the duration of the advert, and we may close the advert if we find the right person. Don’t wait to apply!

If you’re offered the job, you will need to have an enhanced DBS check, which we will cover the cost of.

INDBSB

Apply

Program Manager, Philippines

Department

Programs

Employment Type

Full-Time

Minimum Experience

Experienced

Compensation

Php883,799.25 / Year

Smile Train is changing the world one smile at a time. We’re always on the hunt for curious, passionate, and innovative thinkers to join our team, to help us do what we do better.

An international nonprofit headquartered in New York, our mission is to transform the life of every person impacted by cleft lip and palate. We train and support doctors and medical professionals to provide free life-changing comprehensive cleft treatment to our beneficiaries. Our sustainable model has allowed us to reach 2 million children in 90+ countries to date and we’re just getting started. We are truly changing the world one smile at a time.

We are looking for Program Manager to join our team in the Philippines. He/she will support the development and implementation of Smile Train programs across his/her assigned regions and provinces in the Philippines. The Program Manager is expected to manage various administrative tasks, working with partners, and reporting to donors to ensure effective implementation of Smile Train programs, in line with regional and global objectives and guidelines.

The Program Manager will report to the Area Director for Southeast Asia. This is a full-time role based in the Philippines, starting as soon as possible. Significant domestic travel is expected (approximately 50%).

Key Responsibilities and Duties

• Support Area Director for Southeast Asia to implement program activities at partner hospitals in assigned regions and provinces, including the continuous monitoring of progress towards financial, programmatic, and medical (i.e. Smile Train’s safety and quality protocol) compliance.
• Maintain consistent communication and good working relationships with existing partner hospitals, visit hospitals and conduct site visits as requested/needed, and work together to ensure the success of current and future programs.
• Receive, review, and analyze grant requests from local stakeholders, carry out ‘due diligence’ to advise supervisors on whether the requests are in line with Smile Train’s overall strategy and requirements.
• Work with various local vendors to ensure effective and on-time implementation of Smile Train programs.
• Gathering information to develop reports to local donors as requested.
• Maintain good communication with local donors, including receiving and attending to their requests (additional reports, gatherings of information and materials for communications, etc.).
• Develop resources or generate internal reports as needed/requested (this may include material translation).
• Help grow the organization’s brand and raise awareness for Smile Train programs by:
  • supporting efforts to share Smile Train’s global messaging locally;
  • upholding and furthering best practices in comprehensive cleft care;
  • gathering marketing content (e.g. photos/videos/stories, etc.);
  • organizing and hosting visits by Smile Train ambassadors, donors/supporters and staff;
  • and, supporting supervisors in maintaining good communications and working relationships with all key external stakeholders (e.g. medical professionals, social and voluntary organizations, government functionaries, media, and patients/families).
• Serve as a point of contact for operations within the assigned regions and provinces, communicate regularly with Area Director for Southeast Asia and Regional Director for Asia, and keep the Management informed about all the significant developments and key plans.
• Proactively respond and work with supervisor and Smile Train regional and global teams so as to keep communication channels open, projects integrated, and the organization moving together.

Essential Selection Criteria

• Bachelor's degree and/or higher academic level (master’s degree) in Public Health, Business, Social Sciences, Public Relations or any related course.
• At least 10 years work experience in a leadership or managerial position in reputable non-profit (global charity and NGOs) or for-profit organizations. Experience in fundraising is a plus.
• Exhibits maturity, accountability and integrity in all professional responsibilities
• Demonstrates passion for improving the health and well-being of the children and community
• Highly proficient in English – both oral communication and technical writing skills.
• High degree of computer literacy (Microsoft Office, Zoom, etc.), ability to navigate databa...

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• London

• Advocacy

• Permanent

This role offers a competitive salary, hybrid working (based in London with at least two days in the office including Monday team day), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £56,000-£60,000 per annum

Location: London/Hybrid (at least two days in the office, including Monday team day)

*** Closing date for applications - 1200 Monday 2nd February 2026***

About the role

This is a critical role at the heart of Which's advocacy team, leading the development and delivery of public affairs activity and programmes to ensure Which? is influential in its engagement with UK government, devolved nations, Parliament, and political parties.

Key responsibilities include: 

• Responsibility for developing, delivering and coordinating the organisation's influencing and engagement of UK Parliament, Whitehall and devolved governments.
• To build and maintain an influential network of stakeholders, including parliamentarians, government officials, and advisers in key departments, trade associations, advocacy organisations and sectors relevant to Which?
• To provide timely political intelligence and counsel on public affairs issues, including advising on best practice for influencing government and political audiences, and opportunity spotting.
• To represent Which? at external events and meetings.
• To lead a high performing team, including fostering an inclusive culture, supporting the development, engagement and performance of your team to deliver excellent results in line with our organisational objectives and requirements

***HEAR MORE FROM THE TEAM ABOUT THE ROLE IN THIS VIDEO THEY'VE PUT TOGETHER***

About you:

We are looking for a political strategist who thrives at the intersection of policy and power. You are someone who understands successful public affairs and has significant experience in-house, in an agency or in Parliament.

You have a sophisticated grasp of Westminster and Whitehall processes, excel at gathering and interpreting political insight, and are adept at building strategies to help us achieve our public policy goals

The interview process for this role involves:-

• Online interview with hiring manager
• Meeting with hiring manager and senior colleague (including exercise)
• Possible final interview with Director of Advocacy

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024.

We want to receive applicat...

Senior Public Affairs Manager

Permanent

£55,00 - £60,000 + benefits

Full time (35 hours per week)

Wimbledon (hybrid and flexible working)

The role
As a Senior Public Affairs Manager, you will maximise the profile, influence and voice of the CIPD with Government and Policy makers and you will lead the CIPD’s overall public affairs strategy and reputational positioning amongst these stakeholders.

What you’ll be doing

• Developing and leading the Public Affairs strategy to raise the profile, influence and voice of the CIPD with key political, policy maker, business and opinion former audiences, in support of the CIPD’s overall purpose, vision and priority themes.
• Improving the impact of our public policy work with government and raise the profile of our policy work with the HR profession, CIPD members and potential commercial partners.
• Working with the Marketing & Communications team to ensure that public affairs activity is integrated into our social media output, member content and where appropriate translated into high profile media coverage for the CIPD.
• Managing and developing the public affairs team, ensuring it is fully integrated strategically into business planning and supports the delivery of the wider strategy.
• Working collaboratively with and supporting the Head of Public Policy and Practice with the annual budgetary, content and engagement planning process for Policy, including drafting and managing the annual budget for public affairs, evaluating suppliers and supporting quarterly budget reviews.
• Providing expert strategic advice to the Chief Executive, the senior leadership team and the Heads of the departments on all matters of political engagement and policy influencing for the organisation, including understanding key organisational opportunities and reputational risks.
• Creating regular reports for the Board and wider organisation to outline progress on the public affairs strategy and key milestones for the public policy reach and profile.
• Developing the CIPD’s network of relevant political, policy maker and
  opinion former stakeholders, maximising CIPD’s engagement and influence with key Ministers, Special Advisors, Civil Servants and Parliamentarians.

What you’ll need to be successful

• A strategic understanding of the political landscape, institutions and processes and how they can support organizational objectives.
• Established experience of working in a strategic role advising senior leaders in the political, policy and/or public affairs environment.
• Experience of working with senior policy stakeholders and the media.
• Experience of developing and delivering an effective public affairs strategy that aligns wider organisational objectives.
• Strong interpersonal and communications skills and clearly demonstrating the
  ability to build and maintain effective relationships.
• Experienced at representing organisations in the media and in advising on and drafting media lines aligned with policy and public affairs objectives.
• Excellent organisational skills and the ability to manage projects independently, often at short notice and to tight deadlines.
• Experience of writing for different audiences, including letters to parliamentarians, policy briefings, research, and social media content.
• Experience of people management and in managing and developing a
  small team.
• Experience of managing external consultants to support the work of the team.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option...

Current Vacancies

Project Manager (International Partnerships)

Trinity Laban Conservatoire of Music and Dance is one of the world’s leading conservatoires, renowned for its forward focus and innovative programmes. We don’t just train our graduates for a career in dance or music – we inspire them to define their art forms.

We are seeking an experienced Project Manager to join the Student Recruitment and International Relations team to lead on the coordination and development of the newly approved Joint Education Institute (JEI) with Beijing Dance Academy (BDA) in China. This is an exciting opportunity to play a central role in delivering a major strategic initiative for Trinity Laban, with the first set of pilot programmes scheduled to launch in September 2027.

Reporting to the Head of Student Recruitment and International Relations, the main remit of the post is to ensure successful planning and development of the JEI project. This will include supporting curriculum development and programme organisation, managing operational planning and compliance across quality assurance, finance, legal and People & OD areas, and providing specialist support to colleagues at both Trinity Laban and BDA. The postholder will bring strong project management expertise, a high level of cultural awareness and the ability to proactively problem-solve to ensure effective and timely delivery.

You will work closely with colleagues in Corporate Affairs, Registry, Artistic Management, Finance, People & OD and other services across Trinity Laban. You will also build excellent working relationships and collaborate extensively with colleagues at BDA and other external stakeholders to develop a mutually beneficial partnership and ensure successful delivery of the JEI project. Responsibilities will include delivering day-to-day project administration, coordinating and supporting project working groups, producing project documentation, and identifying and mitigating project risks. You will contribute to programme development and support the Deputy Director and the Associate Director (Dance) with validation and governance processes, and act as a secretary to relevant committees and advisory groups.

Educated to degree level, you will be experienced in carrying out international projects or programme management/ administration role in higher education, along with strong understanding of UK-China partnership development within higher education. Excellent communication skills are essential, as is the ability to represent the Conservatoire confidently to a wide range of stakeholders, including senior leaders and government or embassy officials. Ability to communicate in Mandarin would be highly desirable. Please note that the role will involve significant international travel.

As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please note all applications submitted will be shortlisted anonymously by our recruiting panel, so please ensure that your name and personal details are not included to your supporting statement, otherwise we will not be able to consider your application.

If you think this might be just the job for you, please click on ‘Apply online’ to complete and submit an application form.

Interview Dates: 1st round on Wednesday 18 February , (may be subject to change)

                          2nd round on Tuesday 24 February,  (may be subject to change)

For any queries about this role that are not covered in the job pack, please email Katerina Filosofopoulou, our Talent Resourcing and Organisational Development Officer on staffrecruitment@trinitylaban.ac.uk. 

You can download a job pack by clicking on the ‘Job Pack’ link below:

All of our taught programmes are validated by Trinity Laban Conservatoire of Music and Dance. Research degrees are validated by City, University of London. 

Trinity Laban Conservatoire of Music and Dance is a company limited by guarantee registered in England and Wales Company No. 51090. Registered Charity No. 309998.

THEATRE PECKHAM: INSPIRING CREATIVITY & AMBITION

Charity Relationships Manager

Our Vision: We are building a representative and inclusive society where everyone can participate in, lead,
work in, and enjoy creativity and culture.

Background information: Theatre Peckham is a charity championing artistic excellence and social change, since
1986. From our south-east London home, we provide engagement and training opportunities for children and
young people, nurture the growth of young creatives, and provide pathways into the creative industry.
We deliver a dynamic programme of productions and events in our state-of-the-art 200-seat theatre and
studios, presenting work that reflects the experiences of our community. Through this we’re known as a
vibrant cultural hub for creativity that shapes the wider arts sector.

Theatre Peckham is a multi-award-winning theatre including 2024 winner of Drama & Theatre Magazine’s
Excellence in Musical Theatre Award, following our Editor’s Award in 2021. A two-time OFFIE Award-winning
theatre and Cultural Venue of the Year – London & South East Prestige Awards 2024. We platform innovative
productions that push the boundaries of form, find exciting ways to tell new or retell existing stories and
champion diverse voices. We host a range of projects in collaboration with partners including Poetic Unity,
Words of Colour, Young and Talented, Mountview, RADA, Guildhall, and we manage Canada Water Theatre, a
dynamic cultural space that provides creative engagement opportunities for the local community. Through
these partnerships we create meaningful connections, inspiring dialogue, strengthening our community and
building a legacy of inclusive participation in the arts.

Theatre Peckham is regarded as a key player in the local arts and education landscape, we deliver local and
national priorities with our key strength of quality engagement with young people, enabling individuals to find
their voice in the world and in the arts industry.

At Theatre Peckham we value Representation, Collaboration, Innovation, Ambition and Relationships.

This is an opportunity to join Theatre Peckham’s dynamic team who work collaboratively and are a driving
force of change within the industry.

1

Job Title:
Reporting to:
Responsible for:
Working closely with:   CEO/Artistic Director and Head of Finance
Purpose of Role:

Charity Relationships Manager
CEO/Artistic Director
Funding and Projects Partners

The Charity Relationships Manager will be responsible for driving Theatre
Peckham's fundraising and partnership strategies, ensuring continued growth and
long-term sustainability. Providing high-level support to the CEO/Artistic Director,
this role focuses on cultivating relationships with funders, community partners,
trusts, foundations, and individual donors to enable the ongoing delivery of
Theatre Peckham’s inclusive creative mission.

Key Responsibilities:

Administration:

•  Provide executive assistance to the CEO/Artistic Director, including coordinating logistics and

administrative support for all community and organisational activities.

Fundraising:

•

Lead on development initiatives, including fundraising and reporting, ensuring that all project
outcomes align with funder priorities and organisational goals.

•  Deliver the fundraising strategy to generate income for projects, core costs, and capital costs.
•
Lead fundraising efforts, including major gift campaigns, grant writing, and donor engagement
strategies.

•  Oversee funding applications, including managing bid writers and supporting the ongoing
recruitment and supervision of Theatre Peckham’s Development Officer Internship.

Relationship Management:

•  Manage a portfolio of trusts and foundations, nurturing long-term relationships with funders.
•  Cultivate new relationships with prospective funders and individual donors, enhancing

engagement and encouraging ongoing support.

Project Management:

•  Manage community projects, including Theatre Works, Positive Transitions, Positive Futures,

Active Communities and Futureland, ensuring they are delivered in line with funders’
requirements.

•  Oversee recruitment and coordination of facilitators leading these community projects.
•  Monitor project progress, communicate updates to the wider team, and ensure quality control to

achieve project objectives.

2

Reporting:

•  Collect, analyse and present data on Theatre Peckham’s achievements and impact across all

projects and programmes to strengthen bids and proposals.

•  Produce timely and professional impact reports that showcase outcomes while meeting all funder,

sponsor and partner requirements.

Activity Development:

•  Develop donor-focused activities that align with Theatre Peckham’s mission and maximise

individual giving opportunities through campaigns such as The Big Give, raffles, and bespoke
activities linked to productions.

Compliance and Evaluation:

•  Ensure all fundraising activities meet legal, ethica...

Field Performance Manager

Role:Field Performance Manager

Romford - with hybrid working
Location:

Location:

Salary:Up to £35,000

Department:Data Collection - External Field

Contract:Permanent

Field Performance Managers are critical to the success of our organization.

We are looking for an exceptional experienced individual with proven leadership skills and a successful track record of exceeding targets and delivering against key performance indicators.  Strong communication skills and an ability to form dynamic relationships with those they manage are a must for this role.

You need to be responsive, supportive and demonstrate a reliable and meticulous approach to your work, with flexibility and resilience. You will manage a remote team of 20+ people from a vast range of backgrounds and experiences, but they’ll have one common aim – delivering to the target within the set time period under your leadership.

You’ll work closely with our Field Allocation Managers, who allocate work to our field interviewers, to deliver excellent results and meet agreed targets.

Key Responsibilities

Fieldworker management:

• Support and monitor interviewer performance against agreed survey targets and interviewing best practice, being prepared to work with each interviewer to maximise performance.
• Interpret, act on and feedback results of management information to fieldworkers for the purpose of maximising response and the quality of the survey outcomes.
• Providing regular updates as agreed on actions taken to address under performance.
• Address any issues that are stopping a fieldworker from working in a timely manner, engaging with the most appropriate internal stakeholder team to seek a solution.
• Support the development of interviewers within the team, providing guidance and identifying additional training and coaching requirements.
• Ensure effective and efficient use of fieldworker’s work, travel and admin time in line with central guidance.
• Be the first person that the fieldworker comes to seek advice and answer questions. You have a good knowledge of fieldwork, including, but not limited to, matters related to operational standards, survey rules and fieldworker pay.

Team management:

• Regular communication with the team, via teams and email. Providing them with individual updates and team progress against targets.
• Fulfil a yearly engagement plan that has been agreed with your line manager.

Fieldworker resource:

• Working with Field Allocator colleagues, identify future fieldworker requirements based on future project allocations and existing capacity, making recommendations to Head of Field Management on recruitment needs.
• Working with Field Allocator colleagues, giving feedback on future allocations and identifying to them where there are risks to delivery that require reallocations. Doing this in a timely manner.
• Work with the team responsible for delivering fieldworker recruits. Conducting interviews where required, updating availability to recruit in a timely manner.

Service delivery:

• Provide excellent service, resolve issues promptly and accurately.
• Build and maintain positive relationships with internal and external stakeholders.

Process Improvement:

• Identify opportunities for process improvement, sharing ideas with appropriate stakeholders.
• Contribute to the development and updating of standard operating procedures.
• Champion and support the implementation of new processes, systems and technologies.

Skills, Knowledge and Expertise

• Excellent communication skills
• Proven leadership with the ability to inspire others
• Stakeholder engagement and cooperation.
• Strong analytical and problem-solving skills.
• Identifying development opportunities
• Early identification of underperformance and initiating corrective action

Benefits

As well as a competitive salary, an excellent working environment (including a home/office hybrid working environment), you will be working for the largest independent social research organisation in the UK. We are proud of the benefits we offer our employees which include:

• 25 days holiday (plus 8 bank holidays) and flexible working
• Generous company pension scheme
• Life insurance and health cash plan
• Cycle to Work scheme and season ticket loan
• Career development, professional subscriptions support and mentoring support from industry-leading experts.

We are a Disability Confident em...