ASSISTANT DIRECTOR OF STUDIES (ADOS) - ISS
PERSON SPECIFICATION

Qualifications/Attainment

Essential

Desirable

An appropriate TEFL qualification (CELTA or equivalent): applicants
with the DELTA, or CELTYL, are particularly welcomed
                                                  and/or
Degree  or  equivalent  (Level  6  on  the  Ofqual  register  of  regulated
qualifications) with QTS in English, MFL or primary level

HSE First Aid Certificate (can be obtained through the school)

X

X

Experience/Knowledge

Essential

Desirable

Previous summer school and/or boarding school experience

Demonstrated understanding of health and safety and safeguarding

Passionate about the welfare of children

A minimum of 2 years of previous EFL experience teaching children in
a classroom situation

Experience of leading pupils and supporting staff on excursions

X

X

X

X

X

Knowledge  of  British  Council-level  accreditation  requirements  and
processes

X

Skills/Abilities

Essential

Desirable

Demonstrated ability to lead and manage a team

Outstanding organisational, administrative and communication skills

Energy, enthusiasm and the ability to motivate pupils and staff

Ability to work under pressure and manage competing demands

Native/near native competence in spoken and written English

X

X

X

X

X

Ability to speak other languages

X

Ward Administrator

• Job reference
• 122622
• Department
• Ward Administration
• Location
• East Grinstead
• Full/Part-time
• Part-time
• Pay scale from
• No Pay Scale
• Pay scale to
• No Pay Scale
• Closing date
• 31/01/2026

• Description

• Are you passionate about making a difference in a patient’s journey from the moment they arrive? Do you thrive in a fast-paced, caring environment where your organisational skills and warm personality can shine?

  At

  The McIndoe Centre, recently rated ‘Excellent’ on Trustpilot and recognised as a Centre of Excellence, we’re looking for a dedicatedWard Administratorto join our Clinical Ward Team. This is a fantastic opportunity to become part of a highly respected healthcare organisation that values compassion, integrity, and quality in everything we do. You’ll be the friendly face that welcomes patients and the reliable support behind the scenes that keeps the ward running smoothly.What you’ll be Doing:
  • Greet and orientate patients on arrival, supporting them and their families throughout their stay.
  • Provide essential administrative support to the Ward Manager and clinical team.
  • Liaise with Consultants, Anaesthetists and Resident Medical Officers (RMO) with requested administration duties.
  • Maintain accurate patient records and prepare documentation for daily operations.
  • Liaise with other departments to ensure a seamless patient experience.
  • Respond to patient queries and assist with scheduling or pathway changes.
  About you:
  • Passionate about delivering excellent customer service and administrative support.
  • Strong communication skills to build trusted relationships with patients and colleagues.
  • Proactive, organised, and eager to learn and grow within the role.
  • Confident using IT systems, including Microsoft Office.
  • Previous experience in administration and customer service, ideally supporting senior management.
  • Committed to upholding our core values: Caring, Friendly, Quality, Integrity,andPride.
  Location:The McIndoe Centre, East GrinsteadContract Type:Permanent, 20 hours per weekWork Pattern:Set 2 days through the week to be discussed on applicationSalary:Pro-Rata up to £12,948 per annum (£24,277.50 FTE)Right to work in the UKIn accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such,we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have receiveda sufficient number ofapplications.Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including anEnhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.

Administration Assistant - Liverpool

Job Description

Administration Assistant

Location: Liverpool

Salary: £22, 586.20 per annum

Hours: 35 hours per week

Why join us?

Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

MAIN PURPOSE:   

To assist in the carrying out of and providing of day-to-day administrative, financial and payroll procedures for the service/unit/department.

 MAIN TASKS AND RESPONSIBILITIES:

• Collate emails received daily, prioritise according to urgency/importance and action to ensure deadlines are met and completed in a timely manner.

• May have cash/cheque handling responsibility for service/unit/department and ensuring that all records/banking duties are accurate, carried out timely and processed for month end reporting.
• May be required to undertake purchase ledger responsibilities and all associated duties as required.
• Service/department/unit systematic filing (electronic and/or manual) of necessary paperwork in an appropriate and timely manner.
• Assist in dealing with telephone calls as required, dealing with telephone enquiries in a professional manner, directing calls as appropriate and taking messages as necessary. This may include reception duties as required.
• May be required to undertake any other reasonable administrative duties, including deputising for others, which fall within the role and/or to support smooth running of Brainkind service/unit/department as directed by line manager.
• Communicate effectively with staff at all levels, ensuring the efficient collation and distribution of information.
• May assist and support in the collection and submission of accurate data to Central Support Services/Functions within specified deadlines.
• May be required to support in the chasing debts in conjunction with Credit Controllers and/or central support service/functions.

ABOUT YOU:

• Excellent working knowledge of Microsoft Office, specifically word, excel, outlook and internet use.
• Knowledge of management and appointment booking using manual and computerised systems.
• Experience of Creating and managing databases, graphs, spreadsheets and tables
• Proven organisational skills.
• RSA Stage II, Word Processing or NVQ 2 in Business Administration (or equivalent – Desirable)
• Experience of minute taking and accurate recording of meetings
• The ability to always deal with queries in a professional manner.

Rewards

You can look forward to excellent benefits, including handy discounts on many brands and services.

• A competitive salary of £22,586.20 per annum

• 33 days annual leave (inclusive of bank holidays) (pro rata)

• Buy and sell up to 5 days annual leave.
• Health Cash Plan
• Access to our Employee Assistance Programme (EAP)
• Excellent training and support
• Group life assurance.
• Eye voucher scheme
• Free parking
• Company Pension
• Long Service and Staff Awards

We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career de...

Administration Assistant

Administration Assistant

Location: Salisbury, Avon Court

Pay rate: £12.54

Contracted Hours: 40- Office hours and every other weekend

ABOUT THE ROLE

You’ll support the Home Manager with a full range of reception, administrative and basic finance activities to ensure the Home runs smoothly. Often the first point of contact for enquiries, you’ll demonstrate a professional and welcoming manner to all those who visit, live and work in our homes. You will be responsible for ensuring that all our visitors follow the infection control rules in force at any given time, also taking the lead on coordinating any testing requirements, organising couriers and associated administrative tasks.

Our homes are fun, so you’ll also assist with the planning and management of events that take place in the home, including celebrating residents’ milestone birthdays, fetes, employee presentations or other activities planned by our Activities Coordinator.

In joining us, you’ll also become part of our extended family. You’ll work alongside other team members who are passionate about providing a safe environment, as well as warmth and kindness to all those who live and work in our homes.

AND IN RETURN

The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in. Therefore, we offer a great range of benefits, including a competitive salary, training and development. Alongside keeping our colleagues safe with PPE and daily testing

Here are some of the other benefits you’ll enjoy as a valued member of our team:

• 28 days holiday (including Bank Holidays)
• Higher rates of pay at weekends
• A workplace pension
• Free DBS
• Access to our Employee Assistance Programme
• Refer a Friend scheme rewarding you up to £1000 for every recommendation you make who successfully starts working for us
• Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more

ABOUT YOU

You will have previous experience from an administrative or reception job and confident using Microsoft Office. In addition, you’ll have experience of handling cash and keeping reports up to date. Ideally you will have your Maths and English to GCSE level. But most importantly you will be comfortable in an elderly care setting, able to relate to our residents in a caring and sensitive manner.

This is a busy and varied role, so you’ll need to be efficient and organised and happy to use your initiative to ensure all tasks are completed in a timely manner. And as the first person who many of our visitors will speak to or see, you will have excellent communication and interpersonal skills.

If you think you have the right skills and attitude to deliver the highest quality of care for our residents as an Administrator within our care homes, then you could be next to join us. So, apply and get your career started with us today.

Administration Assistant

Administration Assistant

Location: Goodson Lodge, Trowbridge

Pay rate: £12.54 Per Hour (Weekend Enhancements available)

Contracted Hours: 28.5 Hours per week

ABOUT THE ROLE

You’ll support the Home Manager with a full range of reception, administrative and basic finance activities to ensure the Home runs smoothly. Often the first point of contact for enquiries, you’ll demonstrate a professional and welcoming manner to all those who visit, live and work in our homes. You will be responsible for ensuring that all our visitors follow the infection control rules in force at any given time, also taking the lead on coordinating any testing requirements, organising couriers and associated administrative tasks.

Our homes are fun, so you’ll also assist with the planning and management of events that take place in the home, including celebrating residents’ milestone birthdays, fetes, employee presentations or other activities planned by our Activities Coordinator.

In joining us, you’ll also become part of our extended family. You’ll work alongside other team members who are passionate about providing a safe environment, as well as warmth and kindness to all those who live and work in our homes.

Goodson Lodge is situated in the historic county town of Trowbridge. This purpose-built care home has been created with our residents in mind. The home provides 24-hour specialist person-centred dementia care, residential care and respite care.

AND IN RETURN

The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in. Therefore, we offer a great range of benefits, including a competitive salary, training and development. Alongside keeping our colleagues safe with PPE and daily testing

Here are some of the other benefits you’ll enjoy as a valued member of our team:

• 28 days holiday (including Bank Holidays)
• Higher rates of pay at weekends (delete for Oxon)
• A workplace pension
• Free DBS
• Access to our Employee Assistance Programme
• Refer a Friend scheme rewarding you up to £1000 for every recommendation you make who successfully starts working for us
• Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more

ABOUT YOU

You will have previous experience from an administrative or reception job and confident using Microsoft Office. In addition, you’ll have experience of handling cash and keeping reports up to date. Ideally you will have your Maths and English to GCSE level. But most importantly you will be comfortable in an elderly care setting, able to relate to our residents in a caring and sensitive manner.

This is a busy and varied role, so you’ll need to be efficient and organised and happy to use your initiative to ensure all tasks are completed in a timely manner. And as the first person who many of our visitors will speak to or see, you will have excellent communication and interpersonal skills.

If you think you have the right skills and attitude to deliver the highest quality of care for our residents as an Administrator within our care homes, then you could be next to join us. So, apply and get your career started with us today.

Administration Assistant

Administration Assistant

Location: Warminster

Pay rate: £12.54

Contracted Hours: 21 hours a week - Hours to cover between 8am - 6pm on a rota pattern.Will include working alternate weekends.

ABOUT THE ROLE

You’ll support the Home Manager with a full range of reception, administrative and basic finance activities to ensure the Home runs smoothly. Often the first point of contact for enquiries, you’ll demonstrate a professional and welcoming manner to all those who visit, live and work in our homes. You will be responsible for ensuring that all our visitors follow the infection control rules in force at any given time, also taking the lead on coordinating any testing requirements, organising couriers and associated administrative tasks.

Our homes are fun, so you’ll also assist with the planning and management of events that take place in the home, including celebrating residents’ milestone birthdays, fetes, employee presentations or other activities planned by our Activities Coordinator.

In joining us, you’ll also become part of our extended family. You’ll work alongside other team members who are passionate about providing a safe environment, as well as warmth and kindness to all those who live and work in our homes.

AND IN RETURN

The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in. Therefore, we offer a great range of benefits, including a competitive salary, training and development. Alongside keeping our colleagues safe with PPE and daily testing

Here are some of the other benefits you’ll enjoy as a valued member of our team:

• 28 days holiday (including Bank Holidays)
• Higher rates of pay at weekends (delete for Oxon)
• A workplace pension
• Free DBS
• Access to our Employee Assistance Programme
• Refer a Friend scheme rewarding you up to £1000 for every recommendation you make who successfully starts working for us
• Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more

ABOUT YOU

You will have previous experience from an administrative or reception job and confident using Microsoft Office. In addition, you’ll have experience of handling cash and keeping reports up to date. Ideally you will have your Maths and English to GCSE level. But most importantly you will be comfortable in an elderly care setting, able to relate to our residents in a caring and sensitive manner.

This is a busy and varied role, so you’ll need to be efficient and organised and happy to use your initiative to ensure all tasks are completed in a timely manner. And as the first person who many of our visitors will speak to or see, you will have excellent communication and interpersonal skills.

If you think you have the right skills and attitude to deliver the highest quality of care for our residents as an Administrator within our care homes, then you could be next to join us. So, apply and get your career started with us today.

Administration Assistant

Administration Assistant

Location: Isis House Care Centre, Oxford, OX4 3NH

Pay rate:£13.79 per hour

Contracted Hours: 37.5 hours per week 8.30am - 5pm Monday - Friday

ABOUT THE ROLE

You’ll support the Home Manager with a full range of reception, administrative and basic finance activities to ensure the Home runs smoothly. Often the first point of contact for enquiries, you’ll demonstrate a professional and welcoming manner to all those who visit, live and work in our homes. You will be responsible for ensuring that all our visitors follow the infection control rules in force at any given time, also taking the lead on coordinating any testing requirements, organising couriers and associated administrative tasks.

Our homes are fun, so you’ll also assist with the planning and management of events that take place in the home, including celebrating residents’ milestone birthdays, fetes, employee presentations or other activities planned by our Activities Coordinator.

In joining us, you’ll also become part of our extended family. You’ll work alongside other team members who are passionate about providing a safe environment, as well as warmth and kindness to all those who live and work in our homes.

Located in the popular area of Iffley, close to Oxford is Isis House offering friendly and high-quality residential, early-stage dementia, intermediate and nursing care to 80 residents. The home is conveniently located close to shopping amenities, including a chemist, and is on a bus route to the city centre. A short walk from the well-designed grounds takes you to the river and the charming village of Iffley.

AND IN RETURN

The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in. Therefore, we offer a great range of benefits, including a competitive salary, training and development.

Here are some of the other benefits you’ll enjoy as a valued member of our team:

• 28 days holiday (including Bank Holidays)
• Higher rates of pay at weekends (delete for Oxon)
• A workplace pension
• Free DBS
• Access to our Employee Assistance Programme
• Refer a Friend scheme rewarding you up to £1000 for every recommendation you make who successfully starts working for us
• Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more

ABOUT YOU

You will have previous experience from an administrative or reception job and confident using Microsoft Office. In addition, you’ll have experience of handling cash and keeping reports up to date. Ideally you will have your Maths and English to GCSE level. But most importantly you will be comfortable in an elderly care setting, able to relate to our residents in a caring and sensitive manner.

This is a busy and varied role, so you’ll need to be efficient and organised and happy to use your initiative to ensure all tasks are completed in a timely manner. And as the first person who many of our visitors will speak to or see, you will have excellent communication and interpersonal skills.

If you think you have the right skills and attitude to deliver the highest quality of care for our residents as an Administrator within our care homes, then you could be next to join us. So, apply and get your career started with us today.

#IND1

Administration Assistant

Administration Assistant (Fixed Term Contract - Until October 2026)

Location: The Meadows Care Home, Didcot, Oxfordshire

Pay Rate: £13.79 Per Hour (NVQ & Weekend Enhancements Available)

Contracted Hours: 37.50 hours per week

Shift Pattern: 8:30am - 5:00pm Monday-Friday

ABOUT THE ROLE

You’ll support the Home Manager with a full range of reception, administrative and basic finance activities to ensure the Home runs smoothly. Often the first point of contact for enquiries, you’ll demonstrate a professional and welcoming manner to all those who visit, live and work in our homes. You will be responsible for ensuring that all our visitors follow the infection control rules in force at any given time, also taking the lead on coordinating any testing requirements, organising couriers and associated administrative tasks.

Our homes are fun, so you’ll also assist with the planning and management of events that take place in the home, including celebrating residents’ milestone birthdays, fetes, employee presentations or other activities planned by our Activities Coordinator.

In joining us, you’ll also become part of our extended family. You’ll work alongside other team members who are passionate about providing a safe environment, as well as warmth and kindness to all those who live and work in our homes.

Situated in a quiet and residential street in near to Didcot town centre lies The Meadows. The home offers compassionate, individualised residential, early-stage dementia and nursing care for up to 68 residents in a welcoming, friendly and cosy environment.

AND IN RETURN

The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in.

Here are some of the other benefits you’ll enjoy as a valued member of our team:

• 28 days holiday (including Bank Holidays)
• Higher rates of pay at weekends (delete for Oxon)
• A workplace pension
• Free DBS
• Access to our Employee Assistance Programme
• Refer a Friend scheme rewarding you up to £1000 for every recommendation you make who successfully starts working for us
• Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more

ABOUT YOU

You will have previous experience from an administrative or reception job and confident using Microsoft Office. In addition, you’ll have experience of handling cash and keeping reports up to date. Ideally you will have your Maths and English to GCSE level. But most importantly you will be comfortable in an elderly care setting, able to relate to our residents in a caring and sensitive manner.

This is a busy and varied role, so you’ll need to be efficient and organised and happy to use your initiative to ensure all tasks are completed in a timely manner. And as the first person who many of our visitors will speak to or see, you will have excellent communication and interpersonal skills.

If you think you have the right skills and attitude to deliver the highest quality of care for our residents as an Administrator within our care homes, then you could be next to join us. So, apply and get your career started with us today.

#IND1

Vacancy

North America

United States

University of California, Santa Cruz

Dean, Social Sciences Division

The University of California, Santa Cruz, seeks a collaborative leader and strategic convener to serve as the Dean of the Social Sciences Division.  The Dean serves as the executive officer of the Division and partners closely with the Campus Provost and Executive Vice Chancellor to lead the Division and help guide the academic program of one of the nation’s most distinctive research universities through a period of transformative opportunity and change. The Dean will join a highly collegial and collaborative group of academic leaders and be expected to work closely with the deans of the four other academic divisions (Arts, Engineering, Humanities, Physical and Biological Sciences).

Set within 2,000 acres of coastal redwood forest overlooking Monterey Bay, UC Santa Cruz is a top-tier public research university that combines academic excellence with a bold commitment to access, sustainability, and social impact. With a total enrollment of nearly 20,000 students—approximately 17,370 undergraduates and 1,890 graduate students—UC Santa Cruz is a member of the Association of American Universities (AAU) and holds R1 status. In fiscal year 2024, UC Santa Cruz secured over $250 million in extramural research funding, reflecting a dynamic research enterprise. The University’s annual operating budget exceeds $1 billion, with core funds supporting its mission of teaching, research, and public service. Guided by its strategic plan, Leading the Change, UC Santa Cruz is advancing student success, interdisciplinary innovation, and inclusive excellence.

The Division of Social Sciences at UC Santa Cruz encompasses eight academic departments: Anthropology, Economics, Education, Environmental Studies, Latin American and Latino Studies, Politics, Psychology, and Sociology. It is the largest division on campus, enrolling roughly 36% of UCSC’s undergraduates and 17% of its graduate students. The Division offers fifteen undergraduate majors, four master’s programs, and eight doctoral programs—many of them interdisciplinary in scope and design.

Research in Social Sciences is supported by a wide array of interdisciplinary centers and initiatives that address critical social, economic, and policy issues. These include the Center for Agroecology, which manages a 35‑acre organic farm in partnership with UCSC’s Agricultural Experiment Station, as well as the Center for Economic Justice and Action, the Center for Integrated Spatial Research, the Dolores Huerta Research Center for the Americas, the Center for Analytical Finance, the Science and Justice Research Center, the Center for Statistical Analysis in Social Sciences, the Kenneth S. Norris Center for Natural History, the Center for Labor and Community, the Right Livelihood Center, and the Institute for Social Transformation. The Division also houses two residential undergraduate colleges—College Nine and John R. Lewis College—whose Provost reports to the Dean and the Vice Provost and Dean of Undergraduate Education. In total, the Dean oversees a $40 million budget, approximately 150 full‑time faculty, and more than 100 staff members dedicated to advancing the Division’s teaching, research, and public service mission.

The next Dean of Social Sciences at UC Santa Cruz will assume this role at a pivotal time. As the Division with the largest undergraduate enrollment, a diverse interdisciplinary research portfolio, and a deep commitment to social justice, Social Sciences requires an experienced leader who will lead with vision and creativity. Navigating fiscal realities while driving innovation within the Division, the Dean will be tasked with strengthening research and teaching infrastructure, advancing graduate pathways, enriching experiential learning, deepening community engagement, and amplifying the Division’s impact locally and globally.

Equally critical will be the Dean’s role in expanding fundraising and strategic partnerships. The Dean must articulate a compelling vision that attracts transformative investments and cultivates collaborations with industry, government, and nonprofits. Through courageous leadership, creative problem‑solving, and a commitment to socially engaged scholarship, the next Dean will position Social Sciences as a dynamic, resilient, and globally impactful division,...

Join Wonderseekers, the Charity behind Winchester Science Centre as our Visitor Operations Supervisor and help inspire the next generation of science lovers!

Job Details

Work Pattern: 35 hours per week. Worked across 5 in 7 days on a rota basis but will include frequent evenings, weekends and bank holidays. We are open to discussing flexible working

Salary: £26,681.20 per annum (35 hours per week, 0.93 FTE). Based on a full-time equivalent of £28,587 per annum. Salary pro-rata'd depending on agreed hours.

Contract: Permanent

Line manager: Visitor Operations Manager

Holiday: Pro-rata based on 25 days per annum plus bank holidays FTE. Option to buy/sell some leave and gain additional days for continuous service after four years. Bank holiday working required.

Location: Winchester Science Centre. Onsite presence is essential for this role.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution, inflationary pay rise subject to charity performance and more.

Closing Date: Wednesday 28th January 2026 Please note, we’ll accept applications until the closing date, but we may start interviewing earlier - so we encourage you to apply as soon as possible.

Interviews:

Our interview process is designed to be relaxed and informative, and will include an in-person interview, tour and a brief task. Depending on the number of applicants, we may also arrange an informal Teams call prior to meeting in person. We look forward to getting to know candidates through a two-way process, so you’ll have plenty of opportunities to learn about us and what it’s like to work at Wonderseekers.

About our Charity

Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.

The Role

As Visitor Operations Supervisor you will lead from the front to deliver exceptional visitor service across everything that happens at Winchester Science Centre, including public days, school visits, evening programmes, private hires and special events.

You will be the day to day lead for the Visitor Operations team, ensuring our staff are motivated, well briefed and supported to deliver an excellent experience for all our visitors.

You will work closely with the Visitor Operations Manager, Retail Manager and Food and Beverage Manager to create a seamless visitor journey across all areas of the site. The duty manager will hold the overall site responsibility while you lead the Visitor Experience team to deliver their plans effectively.

Key Responsibilities

• Lead the Visitor Operations team on shift, allocating roles, setting the tone and ensuring delivery of the Duty Manager’s daily briefing
• Reinforce the Duty Manager’s briefing to ensure all Visitor Operations Assistants understand the day’s plan, show times, access needs and priorities
• Provide visible leadership on the floor, directing the team to take ownership of their areas and tasks rather than stepping in to do everything personally
• Maintain a strong presence across the exhibition floor, ensuring staff are positioned effectively, actively engaging visitors and managing queues
• Monitor team performance and energy throughout the day, giving clear, constructive feedback and support to maintain high standards
• Maintain presentation, cleanliness and signage standards across public spaces, escalating issues promptly to Estates or the Duty Manager
• Handle first line visitor queries and complaints with empathy and professionalism, escalating significant issues as needed
• Support safe opening, daily checks and secure close down proc...

December 2025

Visitor Operations Manager

Application deadline: Monday 26 January 2026, 9:00am

Join us as Visitor Operations Manager and lead the day-to-day operations at
Wordsworth Grasmere, our world-class visitor destination in the Lake District. You
will manage a dedicated team across all visitor operations – including the
popular Café and Shop – ensuring exceptional experiences for every visitor whilst
driving strong commercial performance.

Background

The Wordsworth Trust has celebrated the life and work of William Wordsworth
since 1891, bringing poetry, people and place together in a unique way – nowhere
else can so much of a great writer’s original work still be seen in the place where
it was both written and largely inspired.  Through exhibitions, events, and our
work with schools, universities, families and communities, we fulfil Wordsworth’s
own wish for his poetry to ‘live and do good’ bringing history to life and making it
accessible to all.

Following a £6.5 million transformation, Wordsworth Grasmere now features the
historic Dove Cottage, a state-of-the-art Museum, a thriving Shop, and a
welcoming Café. As an Arts Council-funded National Portfolio Organisation and
an Accredited Museum, we offer outstanding experiences to visitors from around

the world.  This is a busy, hands-on role with significant onsite management
responsibility in an exceptional and unique workplace.

We are committed to addressing the imbalance of equality in the cultural sector.
We particularly welcome applications from candidates who are under-
represented within the sector, including by ethnicity, disability, and socio-
economic background.

Job Details

Job title:

Visitor Operations Manager

Reporting to:

Head of Visitor Experience

Responsible for:

Deputy Visitor Experience Manager

Visitor Experience Supervisor/s
Visitor Experience Assistants
Trainees

Organisation:

The Wordsworth Trust

Location:

  Wordsworth Grasmere, Dove Cottage, Grasmere

Term:

Hours:

Permanent, full-time

37.5 hours per week, 5 days over 7.  Shifts are 7.5 hours,
usually between 9am and 5.30pm.  You may also be required
to work the occasional evening for events.

Salary:

£33,000

Job Purpose

To be responsible for the delivery of an exceptionally high-quality visitor
experience for all our visitors, reflecting our role as an international visitor
destination and an Arts Council-funded National Portfolio Organisation.

The visitor experience at Wordsworth Grasmere encompasses Dove Cottage, the
Museum, the Shop, the Café, venue hire and estate-wide activities and events. As
Visitor Operations Manager, you will have independence and authority for day-
to-day operational decision-making across the site and will act as a Duty
Manager.

You will also take responsibility for evaluating the experience of all visitors to the
organisation, working with colleagues to ensure every visitor has the highest
quality encounter with Wordsworth Grasmere.

Key Responsibilities

Strategic Audience Development and Growth

•  Contribute to long-term strategies to grow and diversify audiences in line

with the Wordsworth Trust’s vision

•  Collaborative with the Head of Visitor Experience and Marketing to identify

trends and engagement opportunities

•  Support innovative programming and interpretation to attract new audiences

and deepen engagement with existing visitors

•  Assist in developing digital initiatives, including virtual experiences and

interactive resources

•  Champion inclusivity and accessibility, working with the Access & Inclusion

Group, external advisors and user groups

•  Monitor audience KPIs and provide insights for organisational planning and

funding applications

•  Ensure GDPR compliance in all aspects of visitor data collection and CRM

management

Visitor Operations

•  Delivery a high-quality and professional experience for all visitors, including

FIT, group and specialist bookings

•  Lead an exceptional service culture within the Visitor Experience Team

•  Manage staff deployment across all visitor operations and prepare master,

weekly and daily rotas to optimise resources

•  Collaborate across departments to ensure exhibitions, events, and activities

meet the highest standards

•  Drive admissions, Café, and Shop sales in partnership with Marketing,

achieving and exceeding financial targets, including Gift Aid on admissions

•  Coordinate seasonal decorations and site presentation for exhibitions and
events, ensuring alignment with brand standards and visitor expectations

•  Oversee the online visitor journey, including ticketing, booking systems, and

CRM integration

•  Collect and analyse visitor feedback using tools such as Illuminate; implement

improvements where needed

•  Ensure that all complaints are received, handled and/or forwarded as

necessary in line with the Wordsworth Trust’s Feedback Policy

•  Recruit, train, and develop the Visitor Experience Team, fostering a dynamic

and positiv...

Join Wonderseekers, the Charity behind Winchester Science Centre as our Visitor Operations Manager and help inspire the next generation of science lovers!

Job details

Work Pattern: 37.5 hours per week. Worked across 5 in 7 days on a rota basis but will include frequent weekend shifts, bank holidays, and evenings. We are open to discussing flexible working

Salary: £30,000-£33,000 (37.5 hours per week, 1 FTE). Salary pro-rata'd depending on agreed hours.

Contract: Permanent

Line manager: Head of Visitor Operations

Holiday: 25 days per annum plus bank holidays. Option to buy/sell some leave and gain additional days for continuous service after four years. Bank holiday working required.

Location: Usually Winchester Science Centre with occasional working required at Wonderseekers HQ, Eastleigh. Onsite presence is essential for the majority of this role.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution, inflationary pay rise subject to charity performance and more.

Closing Date: Wednesday 28th January 2026 Please note, we’ll accept applications until the closing date, but we may start interviewing earlier - so we encourage you to apply as soon as possible.

Interviews:

Our interview process is designed to be relaxed and informative, and will include an in-person interview, tour and a brief task. Depending on the number of applicants, we may also arrange an informal Teams call prior to meeting in person. We look forward to getting to know candidates through a two-way process, so you’ll have plenty of opportunities to learn about us and what it’s like to work at Wonderseekers.

About our Charity

Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.

The Role

To lead the delivery of a high-quality, customer-focused and commercially sustainable experience for all visitors, guests and users of Winchester Science Centre. From ticket purchase to departure, the Visitor Operations Manager ensures that every touchpoint is welcoming, accessible, efficient and inspiring, supporting Wonderseekers’ charitable mission to spark curiosity in science and nature.

The role combines operational leadership, team management, customer service excellence, and responsibility for ticketing systems, visitor reporting and insight. As part of the Commercial Operations team, the Visitor Operations Manager plays a key role in ensuring that the Science Centre is data-led in understanding and improving the visitor journey across all activity on site — from general admission days to special events and experiences.

Key Responsibilities

• Act as part of the Duty Manager team, taking lead responsibility for operational delivery of all activity on site (general admission, schools, groups, planetarium shows, special events, private hires and evening programmes) including troubleshooting incidents, complaints, accidents and emergencies.
• Ensure the site is always clean, safe, accessible and well-presented, working closely with Estates and external contractors as needed.
• Lead daily operational briefings and deploy staff dynamically in response to visitor demand, events and challenges.
• Maintain up-to-date knowledge of the Science Centre’s offer, ensuring staff and visitors receive accurate information and a seamless experience.
• Monitor and uphold visitor experience standards, resolve escalated complaints, and role-model excellent customer care that is inclusive and accessible.
• Take lead responsibility for the ticketing system, including event set-up, pricing, allocations, memberships, group bookings a...

JOB DESCRIPTION

Lifeguard Supervisor

Responsible to:

 Lettings & Operations Manager

Rate of Pay:

£12.74 per hour

Duties:

1.  As supervisor you are expected to lead the team of lifeguards and work within the team

leading by example, ensuring that the all health and safety legislations and codes of practise
are adhered to at all times.

2.  To co-operate with the Lettings & Operations Manager and Head of Co-Curricular Education
in all issues of health and safety.  Accept delegated responsibility for the health and safety
and well-being of all staff and visitors to the pools under the provisions within the Health
and Safety at Work Act 1974, Truro High School’s ‘Pool Safety Operating Procedures’ (PSOP)
and any other subsequent and/or relevant legislation or Code of Practice.

3.  To operate on a shift basis as a member of team, incorporating evenings, weekends and

Bank Holidays as required to effectively cover the Pool’s operating hours.

4.  To open and secure the facilities as required during your shift. Your shift times include 15
minutes prior to the first booked session and 15 minutes after the last session to allow for
opening & locking up.

5.  To accept delegated responsibility for the effective management and administration of the

pools as agreed with the School.

6.  To ensure that all equipment is erected and dismantled on time and in accordance with the
manufacturers’ recommendations and any approved codes of practice, and used properly
by the hirers and visitors at all times.

7.  To assist, where necessary, in the induction and training of staff in all operational

procedures, codes of practice and health and safety, maintain records and update

8.  Maintain the highest standards of customer care in all transactions.

9.  To ensure that equal opportunities are offered to all staff, members and visitors to the

Pools in accordance with School policy and all relevant legislation.

10. To hold and maintain a current, valid Royal Life Saving Society National Pool Lifeguard

Qualification and First Aid at Work certificate.

11. To supervise the swimming pool to ensure the welfare of all pool users in accordance with

the Pool’s PSOP.

12. Any other duties that are appropriate to your role.

13. To provide cover for absence as required.

The postholder’s responsibility for promoting and safeguarding the welfare of children and
young persons for whom s/he is responsible, or with whom s/he comes into contact will be to
adhere to and ensure compliance with the Schools Child Protection Policy statement at all times.
If, in the course of carrying out the duties of the post the postholder becomes aware of any
actual or potential risks to the safety or welfare of children in the school s/he must report any
concerns to his/her Line Manager or the School’s Child Protection Officer.

Lifeguard Supervisor

Supplementary Information:
The pool is operation for approximately 39 weeks per year, falling mainly (but not always) in line
with state school term times.

Not all bookings made by external clients run for the full 39 weeks.  Lifeguard supervisors will be
required to fulfil their hours by a) covering in the event of absence of the other supervisor, b)
working alongside the other supervisor where a junior lifeguard is unavailable or c) working an
additional ad-hoc shift as booked by a client.

Holiday
It is expected that accrued paid holiday will be taken when the school pool is closed.  Request for
absence at any other time will need to be authorised in advance by the Lettings and Operations
Manager and is subject to the availability of another Lifeguard Supervisor covering this period and
will be taken as unpaid leave.

• You are here:

• Home>
• Careers>
• Find Vacancy>
• Job Description

• Location:Herons Leisure Centre
• Contract:Active Life
• Vacancy Type:Permanent
• Hours per Week:22
• Salary:£10.18 - £12.21
• Pay Type:Per Hour
• Function:Lifeguards

The role of a Part Time Lifeguard at Fusion Lifestyle

Lifeguards have one of the most important jobs at our centres, and that is keeping our customers safe in and around the water.

Fusion Lifestyle’s Part Time Lifeguards (Recreation Assistants), also perform other duties; such as cleaning assigned areas, setting up and breaking down various activities and events and conducting pool testing according to procedures. You will work a varying rotated pattern of shifts, which will require some evening and weekend work.

If you are interested in a career in leisure, Fusion also has fantastic training programmes that can lead to management positions, with a real focus on individual development.

What we are looking for: 
In order to be considered for a Lifeguard position at Fusion Lifestyle, you need to be a strong swimmer, and have excellent customer service skills. You should also have:

• A UK recognised pool lifeguard qualification
• Understanding of relevant health and safety legislation
• Excellent verbal communication skills, including the ability to appropriately correct behaviour of pool users where necessary
• A high standard of physical fitness

Employee Benefits:
Some of the non-contractual employee benefits we offer that you may be eligible to receive include:

• 22 days’ holiday, plus 8 bank holidays (pro rata)
• Employer Contribution Pension Scheme
• Free Gym & Swim membership at Fusion centres
• Free Eye tests
• Cycle to Work Scheme
• Employee Referral Scheme
• Industry Leading Training

If you are looking to start or further your career in leisure, within a dynamic company that makes a positive impact on the community, then we want to hear from you.

Click on the link to apply.

**********************************************************

This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements.  You may also be required to carry out other duties as reasonably requested by the Company.

Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

Close map

Location

Herons Leisure Centre

Williams Street, Herne Bay, United Kingdom, CT6 5NX

Loading...