Front of House Duty Manager (12 Months)

Job Description

About The Lyceum

The Lyceum is one of Scotland’s leading producing theatres - where artists, audiences, and staff come together to make magic happen. Our Front of House team sits at the heart of that experience, welcoming thousands of people through our doors every season. Working here means being part of a fast-paced, fun, and supportive team where no two nights are ever the same. If you share our passion for delivering unforgettable experiences to our audiences – apply now!

Does this sound like you?

When submitting your application please send us an updated CV as well as a covering letter setting out how your skills and experience meet the person specification below.

Please note that if you don’t feel you fit the essential criteria of the role but would still like to apply, we encourage you to do so with further information about why you’re a great fit. If you would like to apply through an alternative means, such as video or audio file, you’re welcome to do so.

To discuss the roles and interview process further, please contact us at jobs@lyceum.org.uk.

Job Description

To be responsible for ensuring the highest standards of customer service, presentation, and cleanliness.
Supervision of FOH Assistants across bars and ushering positions for an average of one to two performances per week during show weeks.
Leading and incentivising the team to be confident and capable in promoting sales to maximise on commercial revenue opportunities for the Trading Company.
Reconcile the day’s takings from bars and shop, including managing all cash takings and accurately reporting on & recording all revenue figures.
Taking responsibility for any personnel or customer issues that arise while on shift, ensuring all relevant information is passed on to the Front of House Manager as required.
When on shift, act as a representative of The Lyceum when working with external companies and internal Producers, ensuring clear communication and professionalism are maintained at all times.
Act as First Aider for audiences and Front of House staff.
To be aware of all licensing requirements as advised by the Front of House Manager and ensure that these are adhered to by the Front of House team and our audiences.
To be fully conversant with the operation of the fire and intruder alarms as advised by the Front of House Manager and the Director of Buildings and Estates
To undertake any other tasks which may be reasonably required by the Front of House Manager or Head of Commercial and Customer Service.
To be fully conversant in all legislation concerning Front of House, for example The, the Equality Act 2010, Evacuation procedures, Health and Safety and Licensing as advised by the Front of House Manager and reporting any issues in a professional and timely manner.
Supervise access to stock for The Lyceum shop and bar during shifts.
Follow general locking up and alarm procedures of theatre and office buildings as required.

Person Specification

Previous experience in a customer facing role within hospitality, theatre, events, or a similar environment.
Proven ability to supervise or lead small teams, ideally in a Front of House, bar, retail, or event operations setting
Experience handling cash reconciliation, tills, floats, and end of day financial reporting.
Demonstrated ability to manage customer issues, complaints, and incidents calmly and professionally.
Experience promoting or supporting commercial sales, such as bar, retail, or merchandising.

Benefits

25 days annual leave, plus bank holidays
4% matched pension contributions
Free tickets to press nights plus discounted ticket deals on certain performances.
Cycle to work & Tech Schemes
Discounts at various organisations such as Edinburgh Leisure
Quarterly staff social events

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