Assistant Store Manager (Sleaford)

• locations
• Sleaford Shop

• time type
• Part time

• posted on
• Posted Today

• time left to apply
• End Date: January 26, 2026 (11 days left to apply)

• job requisition id
• R031942

Endless pre-loved items. A talented team. One clear purpose.  

Retail assistant manager

£12.78 - £14.91

Reports to: Shop manager

Department: Trading

Contract: Permanent

Working hours: Part time 15 hours per week

Location: Sleaford

Closing date: Open until filled. We will be shortlisting on a rolling basis and will close the vacancy once we have received sufficient applications

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

**The internal title for this role is Assistant Shop Manager.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.

We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new high street trend, a new community network or a talent you never knew you had.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.

What skills are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• And ideally supervisor experience, and experience of working in, or an understanding of retail and fashion.

[Download the full role profile] 

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all appl...

Project Manager - Business Development SHG0151

• Location
• Worthing
• Vacancy Type
• Full Time/Permanent
• Pay Range
• Grade 8 - £52,912 - £55,140 (DOE) Pro rata for part time roles
• Contracted Hours
• 37.5 hours per week
• Application Deadline
• Sunday, January 25, 2026
• Job Profile
• Job Profile document
  
  
• Job Summary
• About the role

  The Project Manager will be responsible for planning, executing, and delivering projects on time, within scope, and within budget. This role requires strong leadership, ability to think commercially and work autonomously, with strong communication skills to manage cross-functional teams and ensure successful project outcomes.

  This is an exciting role and joins the organisation at a time of change. The role will be varied and an appetite to ‘get stuck in’ will be needed.

  You’ll be:
  • An experienced project manager who is able to, and enjoys, working autonomously.
  • Commercially motivated with the ability to take business development ideas and turn them into practical solutions.
  • Able to build effective and open working relationships with colleagues across the organization.
  • Experienced in strategic planning
  • Have strong transferable experience but may be from a range of backgrounds – retail, healthcare, commercial.
  • Motivated by driving through projects, being accountable for change, and seeing tangible results.

  The anticipated interview date for this post is 3 February 2026.

  About us

  Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

  St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

  Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

  Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

  We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

  Benefits
  • Company pension scheme or NHS pension scheme for eligible employees
  • Up to 35 days’ annual leave inclusive of bank holidays
  • On-site education support and study leave opportunities
  • Option to access Health Shield and cover your everyday cost of healthcare for less
  • Free parking, subsidised meals and various social activities
  • Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
  • Employee Assistance Programme
  • Death in Service

  Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Store Manager – Attire, St Annes

35 Hours per week

Salary £26,923 pro rata

Are you a natural leader with a passion for retail and community impact? We’re looking for a dynamic and motivated Store Manager to lead our St Annes men’s store helping to raise vital funds for hospice care across the community.

🛍️ What You’ll Be Doing:

• Managing the day-to-day operations of the shop
• Leading and inspiring a team of volunteers and staff
• Driving sales and Gift Aid targets through creative merchandising and excellent customer service
• Handling donations and ensuring effective stock control
• Maintaining high standards of presentation, safety, and compliance
• Promoting our mission and values in everything you do

🙌 What We’re Looking For:

• Proven retail experience and leadership skills
• A positive, hands-on approach to team management
• Strong organisational and communication abilities
• Confidence in handling finances and shop administration
• A passion for charity and community engagement

🎁 What You’ll Get:

• A rewarding role where your work directly supports local hospice care
• 38 days annual leave (pro rata), including Bank Holidays
• Access to health and wellbeing support
• Enhanced maternity/paternity benefits
• Pension Scheme
• A chance to be part of a caring, community-focused organisation

If you’re ready to lead with purpose and make an impact in your community, we’d love to hear from you!

👉 Apply now by submitting a covering letter and current CV to julie.crooks@nhs.net

Closing Date – 28 January 2026

Go back...

Registered Children's Home Manager - Hatton House

• Job Category
• Childrens Homes | Management
• Location
• Wellingborough, Northamptonshire
• Salary
• £49,159 - £52,251 per annum + up to £10,000 Bonus
• Closing date
• 25/01/2026
• Ref
• 0
• Contract type
• Permanent
• Total hours per week
• 40
• Description
• Job Title:Registered Children’s Home Manager – WellingboroughSalary/Bonus:£49,159 - £52,251 per annum + up to £10,000 BonusLocation:Wellingborough, Northamptonshire (NN8)Make a real difference at Hatton House – a welcoming, Ofsted-rated Good home with a true family feel.

  Homes2Inspire are looking for a passionate and inspiring

  Registered Children’s Home Managerto lead our beautiful, spacious home located in Wellingborough, Northamptonshire. it is a 10 minute walk into the town of Wellingborough. We at Hatton are well linked to the local schools in the area but also not far from the A14 for Kettering and A45 for Northampton. we provide care for three young people.

  Hatton House is a well decorated six bed property, with two family bathrooms, a shower room and a downstairs toilet. The home also has a large garden for the young people to have enough space to complete some activities and gardening. The home has a number of spacious communal areas for the young people to use for chill out, education, life skills and general homely living. The environment is very important for the young people and the manager strives to create a family environment.

  As Registered Manager, you’ll lead with empathy and strength, guiding your team to maintain this positive environment while supporting each young person’s unique journey. You’ll have the backing of

  Homes2Inspire – the only charity-owned provider in Ofsted’s top 10, where over 92% of homes are rated Good or Outstanding.What you’ll bring:
  • QCF Level 5 in Leadership and Management in Residential Childcare (or working towards)
  • At least 2 years’ recent experience in a supervisory role within a Registered Children’s Home
  • Proven leadership skills with a child-centred approach
  • Strong knowledge of children’s home regulations and legislation
  • A positive track record with Ofsted inspections
  • Ability to inspire a team and build trusted relationships with stakeholders
  • Full UK Driving Licence
  What we offer:
  • Up to £10,000 bonusbased on targets and budgets
  • Generous annual leave entitlement + option to purchase extra days
  • Unum Healthcare– claim back everyday healthcare costs
  • Employee Assistance Programme – 24/7 support, including counselling
  • Wellbeing support from our in-house NHS-trained team
  • Shopping, cinema and holiday discounts + Blue Light card eligibility
  • Cycle to Work Scheme
  • £500 “Refer a Friend” bonus
  Ready to lead an Ofsted-rated Good home and make a lasting difference?
  Apply today or contact our Careers Team for more details:careers@homes2inspire.co.uk | 01788 487057

  At Homes2Inspire, we’re committed to diversity and inclusion. We welcome applications from all backgrounds, including those with lived experience. Male staff are under-represented in our services, and we encourage more male applicants to apply.

Local/Specific: This role is based in Ethiopia. This role is open to the nationals of the country where the role is based. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.

Learn about our vision, mission and values

About the role

The role is responsible to lead the EU funded CSF Plus program to be delivered in the South, Central, Tigray Regions and Addis Ababa City Administration aiming to strengthen capacities and the credibility of local and grassroots CSOs as actors of good governance and development in Ethiopia. The action will be delivered in collaboration with 3 co-applicants.

The project will implement a sub-granting scheme granting £2,200,000 to 60 local and grassroots organizations across Central, Southern and Tigray regions and Addis Ababa City Administration. Grantees will also be supported with tailored capacity building. This role will support the grantee due diligence process and capacity assessment process relating to financial capacity. This role is important for capacity development of the partners using methods that would enable them to deliver more optimally. This role will also engage on financial monitoring of grantees.

About you

Candidates should have a good knowledge and expertise in working with CSO agencies and understand partnership models and have experience in CSO capacity building. The postholder will require proven grant management experience, including financial oversight, compliance monitoring and reporting. Ability to work with CSO agencies and understand partnership models and have experience in CSO capacity building.

Educated university post graduate level in development studies, DRR and or relevant subject at least 10 years and above experience on program Manager position in an International NGO.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

You can expect a wide range of rewards and benefits, please refer to the benefits booklet for your location to see our full list of employee benefits. 

For Salary details for this role, please refer to the Salary band by location.

Competency Questions

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:

Build partnerships

Social care

The full job description

Job Role: Home Manager (Maternity Cover) – Childrens Residential Care

Location: Walsall Wood, Walsall

Salary: Up to £55,000 per annum

Hours: Full Time 38 Hours

About Progress

With 24 years of experience, Progress provides Residential, Supported Living, and Fostering services across the Midlands. We are committed to supporting our employees’ growth, offering structured training, and diverse career paths within our organisation.

Why Work With Us?

As a Home Manager in Childrens Residential Care, you’ll enjoy:

• Competitive Salary:Between £35,000 and£45,000 (salary based on competency criteria) plus the opportunity to increase earnings through overtime and an outstanding Benefits Package:

• Funded DBS and renewals
• Private health cashback plan
• Access to online GP, scans, physio, counselling, and more
• Death in service benefit (2x salary)
• Contributory pension scheme
• Blue Light retail discount card
• Annual leave purchase scheme
• Broad training and development opportunities
• Emergency days scheme
• Career progression support with annual performance reviews
• Refer-a-friend reward scheme
• Annual superstar awards
• Additional annual leave after 2 and 5 years of service
• Utilities comparison service
• Access to counselling through the Care Workers Charity

About the Role

We have a "Home Manager" opportunity to cover 9 - 12 months Maternity Leave at our Children's Residential Home in Walsall Wood.

You will be managing our 9 Bedded home that supports children and young people age 4 - 18 yrs with severe and complex care needs, Acquired Brain Injury, complex learning disabilities and associated behavioural challenges. Managing the health needs of the children forms a significant part of the service that we provide and are firmly committed to meeting the very unique and individual health care needs of our children.

Our home provides the children with a safe and loving home environment where we can promote them to achieve their goals and experience life.

Key Responsibilities

To ensure that all children and young people have their needs met and their welfare promoted at all times.

To be responsible for the development, Leadership, coordination and support of the staff group.

To supervise the Team Leaders, enabling them to supervise and support the staff team.

To be responsible for all aspects of budgetary control relating to the home.

To ensure that effective records are maintained in accordance with Children's Homes Regulations 2015 and associated Regulations and Standards

To be responsible for ensuring that effective rotas are prepared and followed.

To be the lead for the on-call rota as and when required.

To work in conjunction with the Operations and Recruitment Manager to ensure staffing levels are maintained at all times in line with safer recruitment and Ofsted requirements.

To be responsible for coordinating referrals for the home and responding flexibly to requests for service, within the context of individual agreements and the home’s Statement of Purpose.

To Work effectively with Commissioning Partners, Police, LSCB, Public Health and Ofsted etc.

Qualifications Required:

Driving License
Level 3 NVQ/Diploma in Health and Social Care (Children and Young People).
Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent qualification)

Experience:

A minimum of 5 years’ experience of working with children and young people
A minimum of 2 years’ experience of working with children and young people in a senior role
Proven Outcomes with Ofsted
Detailed knowledge of Childcare regulations
Experience of learning difficulties, ASD and associated behaviours that challenge and complex needs.

Skills/Abilities:

Analytical skills
Strong self-management skills – self-starter
Communication and influencing skills
Proactive approach
Ability to create strategic value
Strong time and priority management skills, completing work i...

Are you an experienced and strategic leader with a passion for operational excellence in education? A large

Location:Bolton, BL3

Salary:£39,862 – £45,091 DOE

Contract:Full-Time, Permanent

Hours:Full time, full year round

Start Date:ASAP

As School Business Manager, you will be responsible for:

• Leading on finance, HR, health & safety, compliance, and administration across the school.
• Managing and developing support teams, including site, admin, finance, and IT staff.
• Advising senior leaders on strategic decisions and implementing operational plans aligned with the school’s vision and improvement priorities.
• Ensuring compliance with statutory obligations and Trust policies.
• Driving efficiency and value for money through effective resource planning and procurement.

Key Responsibilities

• Financial Management: Oversee budgeting, forecasting, and financial reporting; ensure compliance with DfE and Trust requirements.
• Human Resources: Manage recruitment, onboarding, payroll processes, absence tracking, and staff development in line with employment law.
• Health & Safety & Compliance: Act as Health & Safety Officer; ensure risk assessments, training, and statutory checks are completed.
• Administration & Data Protection: Maintain accurate records, act as Data Protection Officer, and ensure GDPR compliance.
• Leadership: Line manage support staff, lead on operational strategy, and contribute to whole-school improvement planning.

What We’re Looking For

• Proven experience in school business management or a similar leadership role.
• Strong financial acumen and experience managing budgets.
• Knowledge of HR practices, health & safety regulations, and compliance requirements in an educational setting.
• Excellent organisational, communication, and interpersonal skills.
• Ability to lead and develop multi-disciplinary teams.
• Experience in a secondary school or UTC setting.
• Proactive, solution-focused approach and commitment to staff wellbeing.

Benefits:

• Be part of a forward-thinking Trust committed to excellence and inclusion.
• 26 days of Annual Leave plus Bank Holidays (increasing to 31 days after 5 years’ service)
• Work in a collaborative environment where your expertise makes a difference.
• Benefit from a dedicated wellness day and additional day of leave to support your work-life balance.
• Access to excellent CPD, training, and development opportunities to enhance your career.
• Access to an Employee Assistance Programme and Eye-Care Scheme
• Local Government Pension Scheme

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or forward your CV directly to Amy on amy.rowley@hays.com

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

ACTIVITY MANAGER - ISS
JOB DESCRIPTION

Job Title: ACTIVITY MANAGER

Responsible  to: Course Director

Main Purpose:

-

-

-

To  lead  and  manage  the  Activities  team  to  ensure  an  enjoyable,  safe  and  varied  co-curricular
programme  for all students  attending  the Summer  School.
To  understand  and  oversee  the  delivery  of  the  afternoon  and  evening  activities  and  Sunday
excursions, liaising with pre-booked  external activities and transport  providers  to ensure the smooth
running  of the programme.
To ensure  that activities  and excursions  are properly  staffed, with  risk assessments  always read and
adhered  to,  ensuring  the  safety  and  physical  and  emotional  wellbeing  of  the  staff  and  students
involved.

Course Dates:  The  course in 2026  will  run  for 4 weeks, and  we will be  offering contracts of varying  lengths,
depending  on  the  candidates’  availability  and  experience  and  our  student  numbers.  All  candidates  must
attend  on-site  induction  prior  to  the  start  date  (outlined  below).  If  candidates  have  holidays,  weddings,
graduations  etc booked,  they  must mention  this  at the  interview  stage. Time  off for such  events  cannot be
guaranteed  otherwise.
The course  is run  on the Senior  School campus  (Sedbergh),  with  three London  trips  running  throughout  the
course. See breakdown  of dates below (subject  to change).

-
-

-
-

27th – 30th June 2026: London trip  (induction  takes place on 26th June in London)
30th June  – 25th July: Senior  School campus  at Sedbergh  (induction begins in Sedbergh on 27th June
or 2nd July, depending on contract start date)
18th – 21st July: London trip
25th – 28th July: London trip

The Activity  Manager is expected  to arrive one week in advance of the summer  school start (22nd June) and
to reside  in provided  accommodation throughout  the course. They will have one day off each week, to be
agreed with the Course Director. Unfortunately, the school cannot cover the cost of travelling to and from
the school.

Roles and Responsibilities:

•  Ensuring  the  delivery  of  an  inspiring  range  of  sports,  activities  and  social  events  throughout  the

Summer  School.

•  Competently  leading  and managing the team of Activity Leaders.
•  Working alongside the Operations  Director and any external  Activity providers,  ensuring  that all Risk

Assessments  are in place and have been  read and adhered  to by all participating  staff.

•  Working  alongside  the  Director  of  Studies  to  ensure  the  afternoon  English  academic  programme

supports  the range of activities taking place.

•  Ensuring  all activity equipment  is in good condition and  that requests  for procurement  of additional

materials  are input  at least 1 month  before the start of the course.

•  Ensuring  that  every  sport,  activity,  excursion  and  social event  is  executed  to  a high  standard  with

particular  emphasis  on pupil  safety and wellbeing.

•  Carrying  out  Activity  Leader  reviews  and  appraisals,  participating  in  staff  disciplinary  procedures

•

where required.
Fostering  a sense  of belonging to the school and ensuring  a positive experience  for all students  and
staff.

•  Encourage full participation  from all pupils  and staff with their  activity/excursion.
•  Working alongside the Social Media Coordinator, ensure  effective social media coverage is uploaded
daily,  according  to  the  Course  Director’s  specifications.  Photographs  should  be  provided  of  all
activities,  including  group  photos  daily,  for  use  in  preferred  social  media  channels  and  for future
marketing  purposes  (adhering  to specific personal requests  for privacy).
Liaising  closely  with  the  pastoral  team  to  recognise  and  resolve  any  issues  that  might  negatively
impact the wellbeing  of the students.

•

•  Assisting  with supervising  students  at mealtimes.
•  Review  the  provided  activity  & excursions  groupings  and  communicate  any  necessary  adjustments

to the relevant  staff members/teams.

•  Provide  kit lists to the Pastoral Team for the week’s activities, to enable  them to ensure  the students

are ready  the night before.

•  Ensure  the  Activities  Team  collects necessary  equipment  (e.g. First  Aid  Kits,  high-vis  vests)  prior  to

departure  for off-site activities and excursions.

•  Provide  the  Activities  Team  with  registers  for  each  activity/excursion  and  ensure  these  are
completed.  Check that students  have reached  the correct group  in a timely  manner,  to ensure  they
get the most of out of each activity.

•  Any other tasks as required  by the Course Director to ensure  the smooth running  of the International

Summer  School.

Pre-Course Duties:

•

Liaising with the Course Director and other staff as required  and providing  recommendations  for the
timetable  in advance of the course commencing.

•  Reading Keeping  Chil...

Role Profile

Job Title
Position
Hours

Membership Manager
Permanent
Full-time 35 hours per week (including some evenings and
weekends)

Holidays

33 days including 8 public holidays

Manager
Location

Commercial Director
Chelsea Physic Garden, 66 Royal Hospital Road,
London SW3 4HS

1.

Equal Opportunities

Chelsea Physic Garden is a place for everyone. As an equal opportunities’ employer,
Chelsea Physic Garden is committed to championing equality, diversity, and inclusion in
our workplace. If you are a suitably qualified applicant, we encourage your application
whatever your age, disability, gender, gender identity, race, religion or belief, sexual
orientation or socio- economic background.

2.

About Chelsea Physic Garden

Chelsea Physic Garden (CPG) is an independent charity set up in 1983 to promote and
preserve the four-acre garden of the same name. The charity’s mission is to demonstrate the
medicinal, economic, cultural, and environmental importance of plants to the survival and
wellbeing of humankind. We are open to visitors six days a week, eleven months of the
year.  There has been a teaching Garden on our site since 1673, and today we hope that all our
visitors leave inspired, having learnt something new.

3.

Our Values

We have a set of five interlinked reinforcing values that support each other

Openness and
Transparency

Respect &
Care

Sharing and
being generous
with information
Being  open to
new ideas and
opinions

Respecting
others' roles
feelings and
opinions
Listening
sensitively and
encouraging
dialogue

Inclusion

Working
collaboratively

Reaching  out to
involve others in
and outside the
organisation

Discovery &
Enrichment

Actively seeking
out new
knowledge
Inspiring and
motivating
intellectual
curiosity and
learning

Sustainability

Embracing
change and
innovation
Working  to
build on our
heritage

4.

About the Role

The Membership Manager plays a pivotal role in the growth and development of CPG’s
membership community, supporting our organisational ambition to inspire wonder, wellbeing
and discovery by uniting people with plants that heal. With a strong focus on membership sales
and retention, customer engagement, and visitor conversion, the postholder will drive the growth
of the membership base and deliver an excellent standard of service across all membership
touchpoints.

Reporting to the Commercial Director and working closely alongside the Marketing team, the
Membership Manager will develop and implement strategies to increase membership
acquisition, retention, and overall income to meet the Garden’s ambition of growing membership
by 10% over five years. This includes supporting the Visitor Experience & Retail Assistants
(VERAs) and volunteers to maximise on-site membership conversion, gift aid participation, and
upselling opportunities. The postholder will deliver training and guidance to ensure the team
understands membership benefits and can confidently promote them to prospective members.

The Membership Manager is responsible for maintaining accurate and GDPR-compliant records
of all membership data, ensuring prompt data entry, processing, and reporting. They will develop
and maintain active relationships with members at all levels and work collaboratively across
departments to deliver membership benefits, communications, and events that add value and
engender loyalty.  They will work closely with the Development team to promote long-term
giving and support. The Membership Manager will be responsible for reviewing the contract with
the third-party mailing house, ensuring service level agreements are met.

The postholder will lead on marketing campaigns related to membership, provide insights on
member behaviour and sales trends, and contribute to initiatives that improve the overall visitor
to member journey in coordination with the Visitor Experience and Marketing teams.

The Membership Manager will be available to work some weekends as part of a duty
management roster and will contribute to the delivery of major public events such as Spring
Open Days, Summer Lates, and the Christmas Fair.

5.

Key Responsibilities

I.  Membership Processing

The Membership Manager (MM) will ensure that all sales and renewals of Friends memberships
are  processed  accurately  and  in  a  timely  manner.  This  includes  inputting  data  into  the  CRM
(Raiser’s  Edge  NXT),  sending  out  Membership  packs,  processing  Direct  Debit  claims  and
submitting Gift Aid claims.

The MM will be responsible for maintaining the Friends database including updating records and
providing reports to other staff when needed in line with GDPR guidance.

The  MM  will  work  with  the  third-party  mailing  house  to  ensure  that  renewals  letters and  other
materials are sent out in a timely manner.

II.  Growth and Development

The  MM  will  take  a  proactive  role  in  identifying  and  developing  opportunities  for  membership
growth,  with  a  particular  focus  on  new  and  und...