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Victim Support is looking for a skilled and motivated IT Infrastructure & Field Support Engineer to help deliver secure, reliable, and efficient technology services across our organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people’s lives.

Area of Business

Support Services

Location or Function

Technology

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday to Friday 9am to 5pm

Basic Salary

£30,775.03 per annum

Allowances

Home Working

Contract type

Permanent

DBS required?

Police vetting required?

Yes

Closing Date

09/07/2026

Ref No

6800

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Flexible Working Options: Including hybrid working.
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
Birthday Leave: An extra day off for your birthday.
Pension Plan: 5% employer contribution.
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
Wellbeing Support: Employee assistance programme and wellbeing support.
Inclusive Networks: Access to EDI networks and colleague cafes.
Sustainable Travel: Cycle to work scheme and season ticket loans.
Career Development: Ongoing training and support with opportunities for career progression.

About the Role

This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems.

The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving Victim Support’s technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for:

providing technical support for systems and infrastructure
contributing to the design and delivery of cost-effective solutions
helping to maintain strong standards of security, resilience and service continuity

You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity.

You will need:

experience in a Service Desk or infrastructure support role
strong troubleshooting skills
a structured, organised approach to managing workload
knowledge of Microsoft technologies
experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure
strong communication skills and the ability to support a wide range of users and stakeholders

You will be required to join the on-call rota following successful completion of their probation period.

Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for...

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