Head Office

Reception Team Leader

Reception Team Leader

Nuffield Health Edinburgh Hospital | Reception Permanent | 37.5 hours | £28,000 per annum

At Nuffield Health Edinburgh Hospital, we are looking for someone to help manage our team and drive exceptional levels of customer service. Previous supervisory experience within a clinical or hospital setting would be beneficial.

As a Reception Team Leader, you will:

Manage staff rotas, ensuring all shifts are covered and stepping in personally to provide additional support when needed.
Support induction, training, and ongoing mentoring for new team members.
Ensure work is delivered on time and in line with established policies and procedures.
Help coordinate and optimise staff resources across the site.
Identify skill gaps within the Reception team and contribute to planning and delivering training, including the annual training plan and appraisal process.
Ensure Reception colleagues complete and validate all required training.
Provide accurate staff data to management to support continuous improvement and strategic planning.
Oversee daily Reception processes, maintaining high service standards and ensuring practices align with Nuffield Health values.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free membership across all of our fitness clubs, to a range of lifestyle and financial wellbeing rewards. At Nuffield Health, we take care of what’s important to you.

About Nuffield Health Edinburgh Hospital

We were founded in 2008 to offer fast access for outpatient consultation, on-site diagnostic imaging, and day-case surgical treatment, all close to the heart of Scotland’s capital. Since the day we opened our doors we’ve been proud to deliver on our aim: to provide first-class independent healthcare for the local community in a safe, comfortable and welcoming environment; one in which we would be happy to treat our own families.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

Relevant Stories

Sharing memorable experiences.

Hints & Tips

Help with your application.

Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.

Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.

CV

Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want ...

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