Service Manager - Dumfries and Galloway

Registered Service Manager – Dumfries and Galloway

Hours: 35 hours per week

Location: Compass House, Afton Drive, Dumfries, DG2 9ES

Salary: £41,717.00 per annum

In recent years we have grown from a small but very well established and respected service, to being a major contributor of diverse care and support services across Dumfries and the wider region; currently these include:

Community enablement service for people living with physical disabilities

Rehab support for people who have an acquired brain injury

SDS Brokerage Service

Payroll Service

We pride ourselves on our creativity, flexibility and willingness to think outside the box with the support we offer.

If you’re looking for the next step on your career in social care, you’ve just discovered it.

About the role – Service Manager

We are looking for a Service Manager who can provide the leadership to consolidate our achievements to date and to seek out opportunities to build upon these. You will manage an established and highly motivated team which encompasses a diverse range of skills and responsibilities, ensuring that people in D&G continue to benefit from our exceptional person-centred support.

Responding to need is important to us and you will be a champion of the local community, with the curiosity, vision, and confidence to search out and nurture new opportunities. You should be someone who is keen to implement innovation while maintaining a positive environment.

This role is a gift for someone who would like to put a vision into practice. You will be:

Ensuring service delivery meets protocols and customer needs.
Overseeing staff recruitment, training, performance, rotas, and disciplinary processes.
Budgetary and financial controls: reviewing accounts, authorising purchase orders, monitoring assets and expenditure.
Ensuring statutory and regulatory requirements are met (e.g., adult/child protection, Care Inspectorate annual returns).
Promoting and developing the service, seeking new referrals, leading business development and risk assessments.
Conducting investigations into concerns or complaints, and liaising with relevant authorities when required.

What We’re Looking For

Qualification: SVQ 4 Health & Social Care (or equivalent) AND a relevant management qualification.
Proven leadership experience in a care environment, with strong understanding of service delivery, staff management, budgets and regulatory frameworks.
Excellent interpersonal skills: you’ll engage with customers, families, social work and local authorities.
Strategic thinker with the ability to develop and promote services, manage change and mitigate risk.
Comfortable working across a variety of tasks (from operational/administrative to strategic) and dealing with both routine and complex issues.
Able to demonstrate passion and commitment to our values and cause

Location: Compass House, Afton Drive, Dumfries, DG2 9ES

Driving licence and vehicle required

Working with Capability Scotland brings you lots of benefits:

Competitive salary - £41,717.00 per annum
We offer a fully funded SVQ – a qualification which is yours for life.
37 days holidays per year.
Free PVG checks throughout your employment.
Up to 8% company contribution pension scheme.
Up to 3 x annual salary death in service.
Perks at Work – shopping discount scheme.
Cycle to work scheme.
24/7 employee assistance programme.
Working for us means you would qualify for Blue Light & Concert for Carer discounts

Applying to Capability Scotland

Applying to join our family is easy by clicking apply now. You’ll then hear from us within three weeks of the noted closing date. We’ll invite successful candidates to an interview so we can learn more about what makes each other tick, in a safe and secure way.

A full job description of this role is available by clicking here: Service Manager

Closing date: 25th Feb 2026

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