Customer Service Representative (Membership Enquiries)
£26,000 + benefits
4-day working week (32 hours)
Up to 12 months fixed term contract (mat cover)
Wimbledon (flexible and hybrid working)
The role
As a Customer Service Representative, you’ll represent CIPD to our customers, providing a consistently high standard of customer service, gaining new customers, engaging with, retaining and building long term relationships with existing customers.
What you’ll be doing
- Providing advice and solutions in response to customer enquiries, matching and promoting CIPD products and services to meet customer needs and maximise conversions.
- Carrying out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research, in order to further develop customer relationships, increase loyalty and generate conversions to sale.
- Working collaboratively with your team colleagues to achieve a consistently high level of service in line with internal processes and procedures, CIPD Customer Service Standards, and external regulations.
- Using a range of computer applications to accurately enter and amend customer data, to promptly process financial and other transactions, and to build an accurate customer database.
- Carrying out a range of general administration activities including generation of customer letters to support customer enquiries and achieve service levels.
- Attending off site and evening events including customer open evenings, and trade shows / exhibitions to provide face to face advice and to secure conversions.
What you’ll need to be successful
- Evidence of sound customer service skills.
- Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing.
- Outbound telephone call handling skills to also include up-selling and cross selling.
- Ability to learn and understand high volumes of product information.
- Ability to quickly learn how to use internal IT systems in order to log and retrieve customer information.
- Communicates confidently, clearly and concisely both orally and in writing.
- Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues.
- Good administrative skills.
- Able to understand and implement operational processes and procedures and an ability to cope with change.
About us
We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.
There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.
If this role describes you and your career aspirations, click APPLY.
CIPD empowering people, valuing difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.
Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in...
Employment Specialist (Royal Borough Kensington & Chelsea)
Job Role
We’re currently recruiting Employment Specialists who will be at the heart of our delivery approach.
We’re currently recruiting an Employment Specialist to join our dedicated Connect to Work team. This role forms part of a specialist programme designed to support individuals with disabilities and/or health conditions into sustainable paid employment.
As an Employment Specialist, you’ll play a vital role in helping participants achieve their employment goals. Working primarily with individuals who have health-related support needs, you’ll identify suitable job opportunities and provide tailored guidance to help them secure long-term, meaningful employment.
Using a person-centred approach, you’ll offer bespoke advice and support to each client, while also developing strong relationships with referral partners and local employers. Your ability to engage with stakeholders and understand individual needs will be key to enabling successful employment outcomes.
To thrive in this role, you’ll bring a strong understanding of the local labour market in the relevant geographical areas, along with proven experience supporting individuals with multiple and complex needs—particularly those with learning disabilities. Have a track record of working in target-driven environments while consistently delivering services that meet contractual and quality standards.
We are committed to creating a diverse and inclusive workplace and strongly encourage applications from underrepresented groups
In return for your dedication, knowledge, and commitment, we offer a competitive salary of £34,000 - £36,000 p.a. (dependent on experience) with these great benefits:
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Pension - 5% Employee 5% Employer
- Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Salary Review
- Refer a Friend Scheme
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: Royal Borough of Kensingston & Chelsea
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 28 January 2026
Key Responsibilities
- Progressively manage a caseload of referred customers with a learning disability using a variety of appropriate strategies to help them overcome barriers to gaining employment.
- Learning disability awareness and self development/knowledge to provide specialist support to customer group
- Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression to employment
- Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
- Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).
- Use social prescribing to develop and improve customer circumstances (e.g. healthy eating classes, smoking cessation and social groups).
- Work with multiple agencies to develop holistic approaches to support customers.
- Undertaking direct marketing to employers using digital and electronic formats e.g. email, LinkedIn, Facebook, Twitter etc.
- Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments. ...
Employment Specialist
- locations
- More Time Centre for Change - Whinney Hill
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR011227
Employment Specialist
Location:Durham, Centre For Change
Working Hours:37 Hours
Contract Type:Fixed Term
Salary:£25,110 - £32,090
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About The Role
You will manage a caseload of clients of people in structured treatment for drug and/ or alcohol use to assist them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) approach (for which training will be given); providing person centred advice and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a community drug and alcohol treatment service, maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment.
Responsibilities:
Core Responsibilities:
- Manage a caseload of around 25 clients in structured treatment for substance use who are motivated to start/return to work.
- Deliver the Individual Placement and Support (IPS) approach for which training will be given.
- Meet and support clients to understand their key skills, aspirations and goals through completing a Vocational Profile and produce an Action Plan to help them obtain and sustain competitive employment. This includes support with their job search, CV production, application forms, interview techniques and career development.
- Assess client support needs related to work which may include benefits/welfare advice, disclosure of mental health symptoms etc, and provide support & guidance.
- Attend weekly clinical team meetings as an embedded IPS practitioner.
- Source job opportunities for clients through tailored job search and regular contact with local employers to explore hidden as well as advertised employment opportunities.
- Provide education and support to employers, as agreed with the individual, which may include negotiating adjustments, return to work strategy and on-going contact with the employer to ensure job retention.
- Build relationships with colleagues in clinical teams to engage and generate referrals and create collaborative working partnerships with clinical staff (promoting employment as a positive intervention in the recovery journey).
- Once employment has been secured continue to provide quality service through conducting regular visits, effective monitoring and in-work support to clients and employers to help sustain employment.
For Full Job Description Please Click Here
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our
Way to GoandAspirationsportals£500
Recommend a FriendbonusCycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and well...
Employment Specialist (Cambridge)
Job Role
Are you passionate about working with people and being part of their journey to find employment? If yes, then this could be the ideal role for you as we’re recruiting an Employment Specialist to join our amazing team!
The role of the Employment Specialist is to achieve delivery targets by working with participants to identify employment opportunities and support them into sustainable employment. The participants you’ll work with will mainly require health support needs. You’ll deliver our approach providing person-centred advice and guidance to clients, whilst building positive relationships with referral partners and relevant local employers to enable clients to move into suitable employment.
Our ideal candidate will have knowledge or experience of employer needs and employer engagement and experience of working in a target driven environment. We are, however, open to various backgrounds and experiences as we are able to provide superb on-the-job training. We’re not looking for someone who ticks every box, just so long as you have an engaging personality, are comfortable working with a diverse group of people, and can provide a warm and welcoming experience to help our participants in their first steps back into employment.
This is a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future and will also allow us to become better with your unique experiences.
We are committed to creating a diverse and inclusive workplace and strongly encourage applications from underrepresented groups.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £31,000 to £32,000 per annum (dependent on experience) with these great benefits:
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Company Pension Scheme - 5% Employee 5% Employer
- Health Insurance Allowance
- Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Pay Review
- Enhanced Maternity/Adoption and Paternity Pay Arrangements
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
- Refer a Friend Scheme
There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200 . is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.
What it means to be employee-owned.
What our people say.
Location: You will work across Cambridge. There will be a hybrid approach to working
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 29 January 2026
Contract: Subject to Contract Award
Key Responsibilities
- Meet, and strive to exceed personal performance targets, Key Performance Indicators and all Quality and Compliance measures.
- Progressively manage a caseload of referred customers with a learning disability using a variety of appropriate strategies to help them overcome barriers to gaining employment.
- Learning disability awareness and self development/knowledge to provide specialist support to customer group
- Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression to employment
- Achieve the Customer Service and Quality Standards required on the programme.
- Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
- Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).
- Use social prescribing to develop and improve customer circumstances (e.g. healthy eating classes, smoking cessation and social groups).
- Work with multip...
Employment Specialist (Peterborough)
Job Role
Are you passionate about working with people and being part of their journey to find employment? If yes, then this could be the ideal role for you as we’re recruiting an Employment Specialist to join our amazing team!
The role of the Employment Specialist is to achieve delivery targets by working with participants to identify employment opportunities and support them into sustainable employment. The participants you’ll work with will mainly require health support needs. You’ll deliver our approach providing person-centred advice and guidance to clients, whilst building positive relationships with referral partners and relevant local employers to enable clients to move into suitable employment.
Our ideal candidate will have knowledge or experience of employer needs and employer engagement and experience of working in a target driven environment. We are, however, open to various backgrounds and experiences as we are able to provide superb on-the-job training. We’re not looking for someone who ticks every box, just so long as you have an engaging personality, are comfortable working with a diverse group of people, and can provide a warm and welcoming experience to help our participants in their first steps back into employment.
This is a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future and will also allow us to become better with your unique experiences.
We are committed to creating a diverse and inclusive workplace and strongly encourage applications from underrepresented groups.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £31,000 to £32,000 per annum (dependent on experience) with these great benefits:
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Company Pension Scheme - 5% Employee 5% Employer
- Health Insurance Allowance
- Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Pay Review
- Enhanced Maternity/Adoption and Paternity Pay Arrangements
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
- Refer a Friend Scheme
There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200 . is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.
What it means to be employee-owned.
What our people say.
Location: You will work across Peterborough. There will be a hybrid approach to working
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 29 January 2026
Contract: Subject to Contract Award
Key Responsibilities
- Meet, and strive to exceed personal performance targets, Key Performance Indicators and all Quality and Compliance measures.
- Progressively manage a caseload of referred customers with a learning disability using a variety of appropriate strategies to help them overcome barriers to gaining employment.
- Learning disability awareness and self development/knowledge to provide specialist support to customer group
- Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression to employment
- Achieve the Customer Service and Quality Standards required on the programme.
- Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
- Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).
- Use social prescribing to develop and improve customer circumstances (e.g. healthy eating classes, smoking cessation and social groups).
- Work with ...
Mencap's Employ Me team provide supported employment programmes for people with a learning disability, learning difficulty and autism.
The Employ Me team work with partners to develop innovative and inclusive programmes that will support people to develop skills, knowledge and experience that leads to paid employment opportunities.
We have an exciting opportunity for an Employment Specialist to join our Employ Me team to deliver the Connect to Work programme across:
- Staffordshire- Staffordshire Moorlands and Newcastle-under- Lyme
Connect to Work is an element of the Governments ‘Get Britain Working’ Strategy and aims to increase workforce participation by helping people into sustained employment.
Reduce economic inactivity among those with complex barriers
Improve workforce retention by providing structured in-work support.
Strengthen links between employment, health, and social care to ensure holistic support.
Deliver measurable outcomes, including job placements, retention rates, and employer engagement success
The programme provides out of work participants with intensive employment support for up to 12 months and up to 4 months support for participants in work who are at risk of losing their job.
The Connect to Work programme delivers the five stages of the Supported Employment model:
- Engagement
- Vocational Profiling
- Employer Engagement
- Job Matching
- On and off Job Support
The successful person will deliver the Connect to Work programme adhering to the Supported Employment Quality Framework (SEQF) fidelity, evidence-based model.
We are looking for an individual who can work on their own initiative, have good communication skills, organisational skills and be approachable across all levels, providing tailored employment support to a caseload of up to 20 individuals.
The successful person will require prior experience of delivering programmes within the supported employment sector, as well as the knowledge to report and record individuals progress and achievement.
This role is full time (37.5 hours per week) contracted for up to 5 years.
ID 35117
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement.
HR Business Partner
In the Crick's People Partnering Team.
Part of Crick Operations.
Key information
HR Business Partner
Reports to: People Partnering Manager
This is a full-time, permanent position on Crick terms and conditions of employment.
About us
The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.
The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.
About the role
The Crick has an opportunity for an experienced People Partner to join a fast-paced and supportive HR team. The Crick is a biomedical research institute with a vibrant modern home, bringing together more than 2000 staff and students to make discoveries about how life works.
We are now looking for a People Partner to join us and work closely with leaders across both science and ops team. As a People Partner with a strategic mindset, you will have the opportunity to influence, support and drive key initiatives that ensure the Crick continues to be an exceptional place to work. Your insight and guidance will support our leaders, strengthen our culture and enhance the overall employee experience.
We are seeking an experienced People Partner who brings both depth of experience and a collaborative approach, and who demonstrates a clear alignment with our core values of being Bold, Open and Collegial.
If you are motivated by the opportunity to make a meaningful impact within a world-class organisation, we would love to hear from you.
What you will be doing:
These include but are not limited to:
- Build strong credible relationships with senior leaders across science and operations
- Act as a performance coach and sounding board to senior managers
- Work with our Centres of Excellence to drive people strategies and support the delivery of projects across the Crick
- Use extensive knowledge of customer groups to support communication and implementation of Crick wide initiatives
- Provide leadership and management to the People Advisors with a focus on continuous development that supports a cross-team way of working
- Provide data analytics and meaningful insights to Directors/leads to support their people and delivery of initiatives
See the full job description here.
About you
You will have:
- Extensive experience of working as an HR generalist at People Partner level *
- Experience of partnering with Centres of Excellence with a proven track record of delivering initiatives such as talent, succession planning, engagement etc *
- A solid knowledge of good HR practice/employment law and experience of brokering its translation into innovative and effective practical solutions in a large complex organization *
- Highly pragmatic, flexible and adaptable with an ability to tailor approach to meet contrasting needs and demands
- The ability to draw insights from data and apply solutions to drive change for both individual departments and across the Institute
- Good interpersonal skills, including political awareness and emotional intelligence, enabling the post holder to influence and deliver at all levels and to work effectively as part of a team*
Minimum criteria *
About Working at the Crick
Our values
Everyone who works at the C...
Our People team is recruiting for the newly created role of HR Business Partner.
The HR Business Partner (known internally as People Business Partner) will be aligned with our Inverness and Orkney services to work closely with leaders and line managers enabling business strategy by delivering practical people approaches, diagnosing people priorities, creating people plans, and helping to implement organisation wide people approaches.
This is a part time role working 17.5 hours per week, hybrid working is available and can be agreed with the line manager, as well as working pattern.
Depending on your location, this role can be based in Inverness or Orkney.
Main duties and responsibilities will include:
- Collaborate with senior leaders to ensure HR plans directly drive business outcomes
- Take a leading role in the strategic and business planning process, by contributing to the development of the annual People Business Plan and implementing people strategy
- Lead initiatives that shape a positive employee experience, focusing on moments that matter most and what our staff are telling us
- Design and deliver engagement strategies that reflect our values and support a positive employee experience
- Lead on defining and evolving our EVP to reflect what makes Right There a unique and meaningful place to work
- Lead on exploring alternative talent pipelines such as community partnerships, sector crossovers, and inclusive hiring practices
- Collaborate with People Business Partners and hiring managers to design roles and recruitment campaigns that reflect our values and appeal to a wide range of applicants
- Lead on the annual workforce and business planning process for your programmes/services
- Use data and insights to steer HR solutions, making sure they are aligned with business goals
- Empower managers to to confidently handle issues using a coaching approach
- Facilitate leadership development by providing coaching and upskilling opportunities
Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.
You will have a real interest in what we do and you will be able to demonstrate experience of the latest HR and Employee Engagement trends in practical terms along with keeping up to date with employment legislation.
You will be skilled in coaching managers and providing feedback, with the ability to support courageous decisions balancing a people centric approach and business outcomes. You will be adept at managing change strategies to support organisational development and growth and you will be proficient in using data and evidence and apply critical thinking to support decision making and identify priorities for engagement and retention.
This is a forward thinking role for someone that will adopt a non-bureaucratic approach to HR.
What you can expect from us...
- Your normal working hours are 17.5 per week on a working pattern to be agreed
- Depending on your location, this role can be based in Inverness, or at one of our offices in Orkney.
- Annual leave entitlement of 210 hours (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second.
- You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria
- Cycle to work scheme
- Option to purchase and sell annual leave
Full list of benefits is detailed in the job & person specification.
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HR Business Partner | Full time | 35 hours
Full Time Salary: £36,932 - £40,123 (pay award pending)
Hours: 35 hours per week | Monday - Friday
Location: National Museum of Scotland, Edinburgh / Hybrid
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.
We are looking for a confident, knowledgeable and service-driven individual to join our People (Human Resources) team
Benefits of joining us as our HRBP include:
- Annually alongside your salary, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
- A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays
- Free access to national (and international) museums and exhibitions
- A range of wellbeing benefits including Employee Assistance Programme 24/7
- Access to all the above and morefrom day one of employment.
About the HRBP / People Partner role:
This is a hands-on role, driving people excellence across our 500-employee, multi-site organisation. In this role, you’ll act as a strategic HR partner to leadership and operations, tackling everything from day-to-day employee relations, training and development, performance management and supporting organisational transformation projects. You’ll be our go-to expert for complex ER cases, ensuring fairness and compliance at every turn, strengthening knowledge through coaching and design.
If you are a knowledgeable professional who can balance legal requirements with business goals, you’ll play a pivotal role in shaping and championing our culture and helping our leaders deliver an exceptional employee experience through continuous improvement.
As an HRBP at National Museums Scotland you will:
- Understand the strategic and operational aims and objectives of aligned directorates to develop appropriate people programs, solutions and advice to to support their delivery
- Collaborate with People team colleagues, using their knowledge and expertise to support the development and implementation of key people activities to foster a positive workplace culture
- Provide professional support and guidance to managers on employee relations’ issues, taking the lead on complex casework
- Work in partnership with Trades Unions to develop and maintain effective working relationships with employees and the recognised trade unions
- Enable and influence organisational design within directorates drawing on technical expertise and professional judgement to inform and shape
- Work with senior managers to consider operational workforce requirements, liaising with specialist colleagues to ensure that the business area receives the support they need to address challenges.
Skills and experience we’re looking for in our HRBP:
- Significant HR generalist knowledge that is equivalent to CIPD Level 5
- Current employment law and HR best practice
- Apply strategic thinking to HR processes and procedures to enable continuous improvement
- Conflict resolution and collaborative problem solving.
Please be sure to view relevant attachments for this role (available on our Careers Portal: careers.nms.ac.uk) for full details of the position.
The closing date for this role is Sun 25 Jan. The Selection Event is likely to take place W/C 02 Feb 2026.
HR Business Partner
Edinburgh, City of Edinburgh, United Kingdom
EH1 1JF
£36,932 to £40,123 per year Generous Civil Service Pension Scheme, Holidays and more
Permanent - Full-time
Posted today
Closing date: 26/01/2026
Job reference: NMS142131
Documents
Recruitment Pack - HRBP (People Partner).pdf
HR Business Partner
Edinburgh, City of Edinburgh, Unit...
HR Business Partner
In the Crick's People Partnering Team.
Part of Crick Operations.
Key information
HR Business Partner
Reports to: People Partnering Manager
This is a full-time, permanent position on Crick terms and conditions of employment.
About us
The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.
The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.
About the role
The Crick has an opportunity for an experienced People Partner to join a fast-paced and supportive HR team. The Crick is a biomedical research institute with a vibrant modern home, bringing together more than 2000 staff and students to make discoveries about how life works.
We are now looking for a People Partner to join us and work closely with leaders across both science and ops team. As a People Partner with a strategic mindset, you will have the opportunity to influence, support and drive key initiatives that ensure the Crick continues to be an exceptional place to work. Your insight and guidance will support our leaders, strengthen our culture and enhance the overall employee experience.
We are seeking an experienced People Partner who brings both depth of experience and a collaborative approach, and who demonstrates a clear alignment with our core values of being Bold, Open and Collegial.
If you are motivated by the opportunity to make a meaningful impact within a world-class organisation, we would love to hear from you.
What you will be doing:
These include but are not limited to:
- Build strong credible relationships with senior leaders across science and operations
- Act as a performance coach and sounding board to senior managers
- Work with our Centres of Excellence to drive people strategies and support the delivery of projects across the Crick
- Use extensive knowledge of customer groups to support communication and implementation of Crick wide initiatives
- Provide leadership and management to the People Advisors with a focus on continuous development that supports a cross-team way of working
- Provide data analytics and meaningful insights to Directors/leads to support their people and delivery of initiatives
See the full job description here.
About you
You will have:
- Extensive experience of working as an HR generalist at People Partner level *
- Experience of partnering with Centres of Excellence with a proven track record of delivering initiatives such as talent, succession planning, engagement etc *
- A solid knowledge of good HR practice/employment law and experience of brokering its translation into innovative and effective practical solutions in a large complex organization *
- Highly pragmatic, flexible and adaptable with an ability to tailor approach to meet contrasting needs and demands
- The ability to draw insights from data and apply solutions to drive change for both individual departments and across the Institute
- Good interpersonal skills, including political awareness and emotional intelligence, enabling the post holder to influence and deliver at all levels and to work effectively as part of a team*
Minimum criteria *
About Working at the Crick
Our values
Everyone who works at the C...
Head Office
Client Services Administrator
Clinical Services AdministratorBank of England | Admin | Permanent | Part TimeUp to £28,808 Pro Rata 24 Hours per week (8hr shifts - Monday, Tuesday and Thursday ranging from 08:00-19:00)
This is your chance to step into Nuffield's multi-service corporate site.
We are looking for a Patient Concierge to help meet the demands of our highly utilised clinic and to help maintain delivery of the outstanding service provided.
The post is part-time and is based at a corporate onsite location in City of London, within easy walking distance of Bank, Liverpool Street and Moorgate. It is one of only a few fully integrated onsite clinics offering the full range of clinical services.
About the Role
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Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner.
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Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes, interacting with clients and other stakeholders in a professional and courteous manner.
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Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services. The successful candidates will become competent with our latest patient concierge service, which enables patients to book in at Nuffield Health hospitals directly.
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The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
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Referral follow-up via outbound calls to offer clients appropriate treatment at Nuffield Health.
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- Ensuring full case management of patient data, that IT systems are accurate and detailed, and the customer journey is at the forethought of all actions.
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Efficient handling of complaints, queries and feedback.
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Adhere to data protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
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Manage internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.
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Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
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Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.
Educational Qualifications – Desirable:
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(Training, Professional memberships, Accreditations)
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NVQ Level 2 in Business and Administration or equivalent
Or
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GCSE English and Maths or equivalent qualification
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Educated to A-level or equivalent.
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Experience, Knowledge & Expertise – Desirable
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Good IT and Key Board Skills
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Good communication/interpersonal skills
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Experience of working in a customer facing environment
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Knowledge and understanding of clinical terminology
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Demonstrable relevant experience working within a health care environment
Role Specific Competencies
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Computer literate to a basic level with Word, Outlook and Excel packages.
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Exemplary customer service skills.
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Excellent time management skills.
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Excellent communication skills.
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Self-motivated, with the ability to work on own initiative.
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Good team player.
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Takes ownership of all allocated tasks.
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Excellent planning and organisational skills, and capable of working to stringent deadlines.
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Well-presented and professional in appearance.
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High level of interpersonal skills and personal...
Head Office
Client Services Administrator
Client Services Administrator
Goldman Sachs (London) | Administration | Permanent | Full time
Salary £28,808 per annum, which will rise to London Living Wage from April 1st 2026
40 hours per week
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
Our team in our London Corporate Club currently have an opportunity for a Client Services Administrator.
The role of the Client Services Administrator will be to meet and greet members, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role.
The Client Services team will deal with enquiries, appointments, payments and general administration duties, with the highest standard of attention to detail and customer focus, whilst creating a professional first impression.
As our Client Services Administrator you will:
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Be responsible for upholding service standards and front desk management.
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You will also provide support and general assistance to other areas within the multidisciplinary team as necessary and ensure all data/information is entered, modified, maintained and presented accurately on our membership system and relevant trackers.
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Ensuring the member journey is a positive one by providing a high level of customer service.
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Ensuring all member details are processed quickly and in accordance to GDPR.
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Management of the fitness centre inbox
To succeed as a Client Services Administrator, you will need to:
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Be an excellent communicator with the ability to adapt appropriately to both situation and client.
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Have experience delivering and ensuring an excellent member engagement experience.
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Have the ability to grasp new concepts and processes and apply them efficiently.
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Be a proactive and self-motivated team member.
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Take ownership and pride in the reception area and subsequent duties.
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Be able to prioritise a busy workload.
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Knowledge of Gladstone Plus 2 is a bonus, but not essential.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
It starts with you.
Rewards & Benefits
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted mem...
Head Office
Client Services Administrator
Client Services Administrator
Canary Wharf | Corporate Fitness | Administration | Permanent | Part-Time |
Up to £ 28,808.00 per annum (pro rata), depending on experience
16 hours per week
Shift work between 05:30-21:30 (No weekends/bank holidays)
Taxi will be provided at a 05:30 start.
As a Client Services Administrator in our Wellbeing Centre, located in one of our prestigious corporate premises in Canary Wharf in London, the role holder will be required to provide a professional reception and back office service for the Wellbeing Centre: managing queries in an efficient and timely manner for both medical clients and gym members.
Taking all the steps necessary to ensure an exceptional client journey from start to finish, the role holder will be expected to perform additional and ad hoc duties that may reasonably be asked of them.
The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
As our Client Services Administrator you will:
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Provide an efficient, professional reception service for the department and manage both external and internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.
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Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
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Input membership joining forms and allocation of membership cards.
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Maintain the office and reception area to a high standard ensuring the relevant information, promotional literature and refreshments are available to clients.
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Undertake filing, scanning and copying of documents as required.
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Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.
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Ensure that client’s confidentiality is maintained at all times.
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Provide admin support to the onsite clinical and fitness team.
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Coordinate courier services in and out of the facility for pathology.
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Update & maintain rotas for clinical and non-clinical staff.
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Take on additional administrative and ad hoc duties as the business requires.
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Ensure closing checks are always completed.
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Multidisciplinary team of Doctors, Physiologists, Physiotherapists, Clinic Manager, Programme Director, Assistance Programme Director and Fitness and Wellbeing Advisors.
Experience:
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Experience in administrative/office environment.
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Confident communicator with ability to engage effectively with general public and other health care professionals.
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Competent and confident IT user – intermediate/advanced skills in Word and Excel.
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Experience working in medical/fitness centres.
Role Specific Competencies
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Ability to prioritise and deal with varied workload effectively.
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Ability to multi-task and work well as a team.
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Reliable and trustworthy.
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Confident to take ownership of activities.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early...
Vacancy at Citizens Advice Bury & Bolton
Debt Supervisor (Trainee considered)
Salary £ 28000-32500
Details
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.
Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.
There’s no ‘average’ case – advice is tailored, and each client is treated equally. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries.
It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation.
This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway.
About you:
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.
Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.
There’s no ‘average’ case – advice is tailored, and each client is treated equally. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries.
It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation.
This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway.
About you:
- MaPS accredited supervisor OR adviser/caseworker
- Experience in working in the Money Advice/Debt sector
- Experience in managing money advice/debt caseloads
- Excellent interpersonal skills to engage with a diverse range of clients,
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
- A genuine passion for continual professional development,
- Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
- Be resilient and adaptable.
Key Tasks within this role include;
- Provide technical supervision to advisers through;
File reviews
Responding to live queries
Responding to live queries
- Undertake one off advice and casework as required
- Guide and empower advisers – coaching through live queries, complex cases and feedback of file reviews
- Ensure services are provided during advertised opening times and within agreed time commitments
- Work closely with the Training & Development Lead to ensure all adviser training plans are progressing and create/deliver technical debt training sessions
- Monitor targets and performance, analysing areas for improvement and working closely with supervisors and advice delivery managers to resolve
- Work collaboratively across the organisation to ensure client linked issues are dealt with appropriately and up to date information on service delivery is disseminated to advisers
- Maintain own clear case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation (using national case management system, Casebook).
At CABB, we value diversity, promote equality and challen...
Retirement Living Co-ordinator
Job Description
Job Title: Retirement Living Co-ordinatorContract Type: PermanentSalary: £26,549.63 (pro rata) (£27,722.51 pro rata per annum is achieved after 18 months successful performance in the role)Working Hours: Part time 20 hoursWorking Pattern: Monday to Friday (hours to be discussed)Location: Thomas Merriman Court, NewburyIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Retirement Living Co-ordinator
Working as part of a team committed to ‘best practice’ in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a designated group of schemes. This will include service, facilities and housing management and monitoring service level agreements with partners.About you
We are looking for someone with:
• Relevant experience of working with older and/or vulnerable people
• Good understanding of housing management
• Experience of managing relationships with partner agencies/organisations
• Formal qualifications in housing, care or support would be an advantage
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays (pro rata)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefitsDiversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be consideredRole Profile
To facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio, in line with Riverside’s performance standards. To provide an effective provision and delivery of services, facilities and housing management across a group of schemes. Day to day monitoring of service level agreements with partners. To be part of a staff team that is committed to ‘best practice’ in the social housing fieldAccountabilities
• Ensuring occupancy targets are met, through lettings and refurbishments of properties.
• Meeting rent collection and arrears targets.
• To monitor and liaise the delivery of service contracts across a designated patch of schemes including lifts, heating fire equipment, gardening etc,
• Providing practical support and information to customers when entering the service and throughout their involvement with the service, e.g. assisting customers in the com-pletion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
• Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.
• Monitoring and reducing issues of anti-social behaviour within services.
• Clearly communicating customer responsibilities and tenancy c...