Volunteer Email Assessor

What will you do?

Not everyone can come for advice in person. Our volunteers also help clients who need
advice online.

  By exploring clients' problems, finding relevant information and helping them

understand their options, you could:

  Make a real difference to people's lives
  Learn about a range of issues surrounding benefits, debt, housing and employment
  Develop your communication, listening and analysing skills
  Boost your employability
  Work with a range of different people
  Have a positive impact on your community

What will you do?

find information about the clients’ problems and help them to understand their options

●  complete an introduction to Citizens Advice and training for your role
●
●  write a summary of the clients’ problems and what action you’ve taken
●

look out for problems’ that are common, or are unfair for our Research & Campaign
team to investigate

Some examples of what you could do:

●

find the information online that explains how to apply for Housing Benefit in a client’s
local area and explain it to them
identify what steps a client can take to resolve their problem with a second hand car

●
●  help a client find and understand what steps they can take to deal with their rent

arrears

What’s in it for you?

●  gain and build on valuable skills and experience such as communication, admin, IT

skills and working in a team
increase your employability

●

1

●  contribute to the smooth running of the advice service which makes a real difference

to peoples’ lives

●  work with a range of different people, independently and in a team.

And we’ll reimburse travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:

●
respect views, values and cultures that are different to your own
●  have good IT skills including use of Microsoft Office applications
●  be willing to learn about and follow the Citizens Advice aims, principles and policies,

including confidentiality and data protection
●  be willing to undertake training in your role
●  Work independently as well as part of a team
●  Have excellent communication skills, written and verbal
●  Have the ability to multitask and work to deadlines
●  Be friendly, professional and flexible

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.
Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for
at least 6 months.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications
from racially minoritised people/people of colour, disabled people, people with physical or
mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming a volunteer email assessor and would like to discuss
flexibility around time, ‘what you will do’ and how we can support you please contact us.

Contact details

For more information and to arrange an informal chat, please email
volunteering@haveringcab.org.uk

2

ST. JOHN EYE HOSPITAL – JERUSALEM
--------------------------------------------------------------------------------

ST JOHN EYE HOSPITAL GROUP

PART-TIME

SENIOR ANAESTHESIA
SPECIALIST

JOB DESCRIPTION

Title
Department
Section
Reports to
Hours
Date formulated
Date to be reviewed

Senior Anaesthesia Specialist
Medical
Theatre
Medical Director through the Head of the Anaesthesia Department
As Contractually agreed
November 2024
November 2026

General Statement of Duties:

•  To provide an efficient anaesthetic service to the patients including pre-operative evaluation, intra and

post-operative care for both local and general anaesthesia.

•  The main job is in Nablus with the possibility to cover the work in the other branches.

Main Responsibilities:

•  To undertake all duties associated with the provision of anaesthetic care to the patients, including:-

▪  Pre-operative assessment.
▪  Administration of local anaesthesia.
▪  Administration of general anaesthesia.
▪  Monitoring local and general anaesthetic cases.
▪
Include in the notes instructions of post-operative care.
▪  Taking care of post-operative non-ophthalmic problems.
▪  Participating in the emergency cases and resuscitation.

•  To be responsible for the management of patients presenting for surgery in the extreme age groups,
neonates and elderly people, and patients with serious systemic disorders, for example: diabetes,
hypertension, ischaemic heart disease.

•  To maintain communication and cooperation within the department and with other medical and nursing

staff.

•  To keep up to date in advances in anaesthetic practice.
•  To keep the Medical Director informed of any problems in the anaesthetic service through the Head of the

Anaesthesia Department.

•  Participation in Private Practice may be conducted with prior agreement with the Chief Executive Officer

and Medical Director.

•  All other tasks mentioned in the Quality Management System.

 General Responsibilities:

•  All staff are expected to report for work on time and fulfil their hours of duty, from time to time some flexibility

may be required in order to meet the needs of the job and this may be outside regular hours of work.

•  All staff are expected to promote and contribute to a cooperative and productive work environment.  Staff are
also expected to show respect and consideration to their colleagues and all patients and visitors to the hospital.
•  All staff are expected to follow the dress code for their area of work.  All uniforms as required by different work
areas should be worn at all times. Staff who do not have a uniform are expected to wear appropriate, respectful,
modest business dress.  Jeans are not considered appropriate attire.

•  The hospital is a no smoking hospital and smoking is only permitted in the designated smoking areas and only

during official break periods.

•  All staff will abide by confidentiality rules and will not disclose any information about patients, the staff or the

workings of the hospital, except in certain circumstances where  express permission is given as per the
Confidentiality Policy.

•  All staff are expected to comply at all times with the requirements of Health and Safety regulations and to take
responsibility for the health and safety and welfare of others in the working environment ensuring that agreed
safety procedures are carried out to maintain a safe environment.

•  The Hospital has a Control of Visits in the Hospital and Security of Workers policy in order to help protect
patients, visitors and staff and to safeguard their property.  All employees have a responsibility to ensure that
those persons using the Hospital and its service are as secure as possible.

•  The Hospital is committed to equality and all staff are expected to treat colleagues, patients and visitors to the
Hospital with dignity and respect, regardless of their ethnic background, religion, race, gender, age or sexual
orientation.

•  All staff are expected to familiarise themselves with the requirements of the Hospitals policies and procedures for

staff and also their specific area of work.

•  All appointments within the Hospital are subject to pre-employment health screening.
•  All staff are responsible for ensuring that all risks of cross infection to patients are minimised and that all policies,

procedures and guidance relating to infection control practice are adhered to.

•  All staff are responsible, where relevant, for ensuring that all equipment used by patients is clean/decontaminated

as instructed by manufacturers and in line with the infection control/guidelines protocol and policy.

•  The job description gives a general outline of the duties of the position and is not intended to be an inflexible or

finite list of tasks.  It may be varied, from time to time, after consultation with the member of staff.

•  Any other duties as designated by your manager and which are commensurate with the grade.

Essential Requirements f...

Location: Kirkintilloch

Employment Type: Part-time, voluntary

Rossvale Women's & Girls are looking for an enthusiastic and committed Under 14s Coach to join our growing club.

This is a fantastic opportunity for someone who is passionate about developing young players, creating a positive team environment, and supporting girls in their football journey.

The Role:

• Plan and deliver engaging, age-appropriate training sessions
• Coach and support the team on matchdays
• Encourage player development, confidence, and enjoyment
• Work closely with club officials and fellow coaches

What We're Looking For:

• Experience coaching young players (desirable but not essential)
• Relevant coaching qualifications or willingness to work towards them
• A positive, supportive attitude and good communication skills
• Commitment to the values and development ethos of Rossvale Women's & Girls

What We Offer:

• A friendly, supportive club environment
• Opportunities for coach development and progression
• The chance to make a real impact in girls' football

If you're interested in becoming part of Rossvale Women's & Girls and helping shape the next generation of players, we'd love to hear from you.

To apply or for more information, please contact: rossvalewfc@outlook.com

• Location
• Hybrid/London
• Contract Type
• Permanent
• Apply by
• 23-Jan-2026
• Salary range
• £25,752.00 - £28,462.00
• Job Category
• Brand
• Working pattern
• 5 days per week
• Weekly Hours
• 35 hours

Stories are at the heart of everything we do at Age UK. We work with storytellers, the older people who bravely share the challenges that come with later life and discuss how Age UK’s support has brought about a positive, to bring our vital services to life.

Are you a brilliant communicator with the skills to share the voices of a broad range older people, and to bring Age UK’s work to life for the broadest possible audience? Age UK is recruiting a Stories and Content Officer to join our dynamic Brand and Content Team. 

You’ll have an incredible opportunity to work directly with the people we support and turn their words into engaging and inspiring content. You’ll also work with the Age UK network to ensure we’re telling the stories of as many older people as possible, from a diverse range of backgrounds, to ensure we’re providing the fullest picture of later life in this country.

If you’re a born ‘people person’ with impeccable organisational skills, bags of enthusiasm and creativity, and love nothing more than a good chat, this could be the perfect role for you

This opportunity would also be well suited to a journalism graduate looking to further develop their interviewing and writing skills.

This role is subject to a DBS check.

We operate a hybrid-working model, a blend of home and office working. This role will include one day per week working from our London office. Your travel costs to the London office are not covered by the charity.

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience
•    Experience of writing features and profiles (including examples). A, I, P
•    Track record in identifying, writing and editing compelling stories about people. A, I

Skills and knowledge
•    Excellent verbal and written communication skills A, I, T
•    Excellent attention to detail A
•    Database proficiency A
•    High levels of organisation and the ability to multi-task A
•    Strong interpersonal skills and the ability to conduct in depth interviews A

Personal attributes
•    Ability to handle emotionally challenging stories with sensitivity A

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme

• Wellbeing days – 2 paid days per year (pro rata for our part-time colleagues)

• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP

• Car Benefit scheme, Cycle to Work scheme

• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)

• Blue Light Card scheme

• You Did It Awards – recognition awards from £100-250.

Supporting statements and anonymisation

Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partne...

ASSISTANT DIRECTOR OF STUDIES (ADOS) - ISS
PERSON SPECIFICATION

Qualifications/Attainment

Essential

Desirable

An appropriate TEFL qualification (CELTA or equivalent): applicants
with the DELTA, or CELTYL, are particularly welcomed
                                                  and/or
Degree  or  equivalent  (Level  6  on  the  Ofqual  register  of  regulated
qualifications) with QTS in English, MFL or primary level

HSE First Aid Certificate (can be obtained through the school)

X

X

Experience/Knowledge

Essential

Desirable

Previous summer school and/or boarding school experience

Demonstrated understanding of health and safety and safeguarding

Passionate about the welfare of children

A minimum of 2 years of previous EFL experience teaching children in
a classroom situation

Experience of leading pupils and supporting staff on excursions

X

X

X

X

X

Knowledge  of  British  Council-level  accreditation  requirements  and
processes

X

Skills/Abilities

Essential

Desirable

Demonstrated ability to lead and manage a team

Outstanding organisational, administrative and communication skills

Energy, enthusiasm and the ability to motivate pupils and staff

Ability to work under pressure and manage competing demands

Native/near native competence in spoken and written English

X

X

X

X

X

Ability to speak other languages

X

JOB DESCRIPTION

Job Title:

Accommodation Manager (Maternity Leave Cover)
12-month FTC

Direct report(s):

Student Accommodation Co-ordinator
Reservations Executive

Job Grade:

4

Responsible to:

Domestic Bursar

Overall Objective
Responsible for the overall management of the Accommodation Team and for all procedures and systems
supporting the delivery of accommodation services. This includes oversight of accommodation for
Fellows, undergraduate and postgraduate students at Keble College and the H B Allen Centre (HBAC);
EMBA and MMPM students at HBAC; and all commercial group, bed and breakfast, and guest/alumni
bookings. The role also encompasses management of the Kx accommodation system, maintenance and
production of reports for ACoP, and the regular review and updating of accommodation-related web
pages to ensure accuracy and compliance.

Key Responsibilities (Student Accommodation):
Manage Student Accommodation

•  Manage and lead the Accommodation team effectively to maximise occupancy year-round and

meet agreed financial targets

•  Work closely with key University and College stakeholders, including the Academic Office, to plan,

manage and control room occupancy

•  Take overall responsibility for accommodation related communication, ensuing all student

enquires are handled professionally, efficiently and in a timely manner

•  Liaise with students and the relevant College departments to understand individual preferences
and ensure any additional or welfare related requirements are identified, communicated and
appropriately addressed

•  Review, update and issue student licence agreements, and oversee appropriate action in cases

where accommodation breaches occur

•  Manage the room allocation processes to ensure allocations are fair, transparent and consistently

applied

•  Act as the primary liaison with student accommodation representatives, ensuring accommodating

date is accurate, up to date, and compliant with College GDPR policies

•  Manage the waiting lists, taking ownership of decision making to ensure outcomes are fair and

reasonable, involving Student Support and the Academic Office where appropriate

•  Ensure systems and procedures are in place and adhered to for the collection and refunding of

monies, such as charges to student accounts for damages/additional charges

•  Manage vacation residency processes, including contracting students, confirming application

outcomes by agreed deadline, ensuring required information is complete and applying charges
accurately

•  Identify areas of risk within the portfolio and find creative ways to mitigate them, contributing to

the College’s Business Continuity Plan and ensuring continuity of service delivery

•  Work closely with all departments to ensure the best service and quality is provided to our

students, Fellows and guests

•  To be the systems/KX super-user, identifying efficiencies and leading staff training across all

departments (including providing some on-the-job training to other users)

Accommodation Manager Role (Maternity Cover) – January 2026

Room Bookings (Outside Core Students)
Additional room bookings for SCR/Fellows, EMBAs/MMPM students, B&B, and groups

•  Manage all additional bookings for SCR/Fellows, EMBA and MMPM students, bed and breakfast

guests, and group booking across a diverse customer base

•  Oversee and co-ordinate all booking enquiries, ensuring effective room management and

maximum occupancy

•  Maintain accurate diaries for workspaces and rooms to support effective space planning and

utilisation

•  Ensure all website content is accurate, up to date, and delivers a high-quality customer journey
•  Actively manage and engage with multiple booking platforms to optimise occupancy and revenue
•  Identify new business opportunities and develop, manage, and sustain relationships with existing

clients to generate additional bookings

•  Work collaboratively with internal departments to prevent space conflicts and ensure seamless

co-ordination of all bookings

•  Work closely with the Conference team to ensure the smooth running of meetings and events

with bedrooms allocated

General:
•

Lead and manage the Accommodation Team to deliver a high-quality, customer-focused service
for students, staff, and stakeholders

•  Handle accommodation-related complaints professionally and effectively, identifying root causes

and implementing service improvements

•  Manage bookings sensitively and strategically, ensuring appropriate prioritisation of key groups

and individuals

•  Produce and present regular occupancy and performance reports across all accommodation

areas, using insights to drive continuous improvement

•  Ensure full compliance with GDPR and all relevant legislation relating to both commercial

bookings and student accommodation

•  Act as a professional ambassador for the College, delivering tours and promoting excellence in

customer experience at all times

•  Ensure compliance ...

Monitoring, Evaluation & Learning Manager, Green Growth Programme (GGP) Component 3 – DRC

Description

Monitoring, Evaluation& Learning Manager, Green Growth Programme (GGP) Component 3 – DRC

ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team (Program / Department Summary)

Mercy Corps is present in the DRC since August 2007 with a current workforce of more than 300 national and expatriate employees and operational presence in Goma and Beni (North Kivu Province), in Bunia (Ituri Province), and in Tshikapa, Kalonda West and Ndjoko Punda (Kasai Province). As a leading NGO in DRC working with more than 40 partners in 2024, Mercy Corps reached 2.12 million people in North Kivu, South Kivu, Ituri and Kasai with integrated programs that ensured equitable access to improved water, sanitation and hygiene (WASH) services in humanitarian and development settings; supported a comprehensive, rapid response to ongoing humanitarian needs; promoted economic and livelihood development to strengthen food security and resilience; as well as institutional capacity strengthening and social cohesion to foster peace and good governance.

Green Growth Programme Component 3: Scaling Finance for Established Agri-businesses in the Democratic Republic of Congo forms part of FCDO’s Green Growth Programme (GGP) in the Democratic Republic of the Congo (DRC). This component aims to increase access to finance for climate-smart agribusinesses, catalysing private investment and promoting sustainable economic growth. The programme will work with financial institutions, impact funds, and agribusinesses to expand the use of innovative financial products, improve access to finance for DRC firms, and incentivise lenders and investors to support green activities such as the uptake of resilient seeds, irrigation systems, and solar technologies. Through a combination of technical assistance, catalytic grants, and concessional finance, the programme will mobilise additional private capital, strengthen financial markets, and build the resilience and productivity of DRC’s agricultural sector. This component forms part of FCDO’s broader efforts to promote low-carbon, climate-resilient development and deliver measurable results under the UK’s International Climate Finance (ICF) commitments.

The Position (General Position Summary)

The MEL Manager is responsible for providing overall leadership, coordination and technical supervision of the monitoring and evaluation activities for the Green Growth Programme Component 3 programming. The MEL Manager will drive evidence generation, learning, and adaptive management. S/he will work closely with the delivery partner to align data requirements, reporting expectations, and performance indicators. They will coordinate regularly with partners to ensure that partner-level data (e.g., on pipeline development, TA support packages, and investment facilitation outputs) is collected consistently and feeds into the programme’s overarching MEL framework. The MEL Manager will also liaise with the external GGP Component 4 MEL supplier to harmonise methodologies, ensure data quality, and integrate evidence and learning across components.

Essential Responsibilities (Safeguarding Responsibilities are required for all roles)

TECHNICAL OVERSIGHT

● Ensure active collaboration with program/technical managers to develop M&E tools and integrate M&E across all program components.

● Identify and develop the tools needed to measure program impact.

● Ensure effective use of ICT4D in data management systems (using CommCare, Excel, QGIS, and other tools as appropriate) to promote data-driven decision-making.

● Lead coordination with the external GGP MEL supplier (Component 4) and delivery partner to ensure harmonised data collection, reporting, and learning systems across all components.

● Drive adaptive management by analysing trends, generating insights, and facilitating regular learning reviews to inform strategic and operational decisions.

PROGRAMME MANAGEMENT

● Lead the design and implementation of the programme’s MEL system, ensuring all tools, indicators, and reporting processes effectively capture results related to expanded access to finance, investment mobilisation, and green growth outcomes.

● Define programme indicators and develop data collection tools, databases, dashboards, and reporting templates that ali...

Vacancy

North America

United States

University of California, Santa Cruz

Dean, Social Sciences Division

The University of California, Santa Cruz, seeks a collaborative leader and strategic convener to serve as the Dean of the Social Sciences Division.  The Dean serves as the executive officer of the Division and partners closely with the Campus Provost and Executive Vice Chancellor to lead the Division and help guide the academic program of one of the nation’s most distinctive research universities through a period of transformative opportunity and change. The Dean will join a highly collegial and collaborative group of academic leaders and be expected to work closely with the deans of the four other academic divisions (Arts, Engineering, Humanities, Physical and Biological Sciences).

Set within 2,000 acres of coastal redwood forest overlooking Monterey Bay, UC Santa Cruz is a top-tier public research university that combines academic excellence with a bold commitment to access, sustainability, and social impact. With a total enrollment of nearly 20,000 students—approximately 17,370 undergraduates and 1,890 graduate students—UC Santa Cruz is a member of the Association of American Universities (AAU) and holds R1 status. In fiscal year 2024, UC Santa Cruz secured over $250 million in extramural research funding, reflecting a dynamic research enterprise. The University’s annual operating budget exceeds $1 billion, with core funds supporting its mission of teaching, research, and public service. Guided by its strategic plan, Leading the Change, UC Santa Cruz is advancing student success, interdisciplinary innovation, and inclusive excellence.

The Division of Social Sciences at UC Santa Cruz encompasses eight academic departments: Anthropology, Economics, Education, Environmental Studies, Latin American and Latino Studies, Politics, Psychology, and Sociology. It is the largest division on campus, enrolling roughly 36% of UCSC’s undergraduates and 17% of its graduate students. The Division offers fifteen undergraduate majors, four master’s programs, and eight doctoral programs—many of them interdisciplinary in scope and design.

Research in Social Sciences is supported by a wide array of interdisciplinary centers and initiatives that address critical social, economic, and policy issues. These include the Center for Agroecology, which manages a 35‑acre organic farm in partnership with UCSC’s Agricultural Experiment Station, as well as the Center for Economic Justice and Action, the Center for Integrated Spatial Research, the Dolores Huerta Research Center for the Americas, the Center for Analytical Finance, the Science and Justice Research Center, the Center for Statistical Analysis in Social Sciences, the Kenneth S. Norris Center for Natural History, the Center for Labor and Community, the Right Livelihood Center, and the Institute for Social Transformation. The Division also houses two residential undergraduate colleges—College Nine and John R. Lewis College—whose Provost reports to the Dean and the Vice Provost and Dean of Undergraduate Education. In total, the Dean oversees a $40 million budget, approximately 150 full‑time faculty, and more than 100 staff members dedicated to advancing the Division’s teaching, research, and public service mission.

The next Dean of Social Sciences at UC Santa Cruz will assume this role at a pivotal time. As the Division with the largest undergraduate enrollment, a diverse interdisciplinary research portfolio, and a deep commitment to social justice, Social Sciences requires an experienced leader who will lead with vision and creativity. Navigating fiscal realities while driving innovation within the Division, the Dean will be tasked with strengthening research and teaching infrastructure, advancing graduate pathways, enriching experiential learning, deepening community engagement, and amplifying the Division’s impact locally and globally.

Equally critical will be the Dean’s role in expanding fundraising and strategic partnerships. The Dean must articulate a compelling vision that attracts transformative investments and cultivates collaborations with industry, government, and nonprofits. Through courageous leadership, creative problem‑solving, and a commitment to socially engaged scholarship, the next Dean will position Social Sciences as a dynamic, resilient, and globally impactful division,...

THE MOWLEM

Theatre Cinema & Function Rooms

Volunteer Bar Assistant Job Description

We’ve recently re-launched The Showbar, Taproom and Bar upstairs at The Mowlem, and it is now
open to the public and boasts the best views in Swanage! We serve a range of local craft beers
from Eight Arch Brewery in Wimborne, ales from Hattie Brown’s Brewery here in Swanage and
Purbeck Cider, as well as spirits, quality wine, soft drinks, hot drinks and snacks.

Volunteer bar staff are a vital support to the Bar Supervisor, particularly at busy times. Answering to
the Bar Supervisor while on shift, volunteer bar staff will be given an agreed number of shifts on
rotas, including morning, afternoon, early evening and late evening sessions by our Lead
Volunteers. In return, we hope that your time at The Mowlem will prove a rewarding and fun
experience for volunteers aged 18 and upwards.

Responsibilities:

● Meeting and greeting visitors to The Showbar
● Serving a selection of cold and hot drinks and bar snacks
● Assisting with customer enquiries
● Taking card payments and other till duties
● Keeping The Showbar clean and tidy
● Helping in case of an emergency evacuation (full training given)
● Other duties as requested by the Bar Supervisor

Person Specification:

● Some bar experience would be helpful but not essential
● You’ll be polite and friendly in your approach to the public
● You have an interest in theatre, cinema, the arts or other community events
● You are well presented, friendly, punctual and importantly, reliable
● You can remain calm under pressure (theatres can get very busy!)

In addition to the benefits found here, you’ll also be entitled to one free soft or hot drink from The
Showbar during your shift.

All volunteers must be prepared to complete a DBS check should we require one. The Mowlem is
a Registered Charity committed to equal opportunities, welcoming volunteers from all community
sections. Diverse applicants are encouraged.

If you have any questions regarding volunteer positions, please email volunteer@themowlem.com,
and we’ll get back to you.

Mowlem Institute Charity
Reg. No. 243486

www.themowlem.com

The Mowlem, Shore Rd. Swanage.
Dorset.         BH19 1DD

V.A.T.
Reg. No. 185 5822 33

Marketing Lead - Wakefield Inspiring Recovery

Job Introduction

Marketing Lead – Wakefield Inspiring Recovery & Inspiring Futures

We are currently recruiting for exciting opportunities to join Turning Point and be a part of our highly successful and innovative drug and alcohol services in Wakefield.

Wakefield Inspiring Recovery is a fully integrated adult service delivered by Turning Point. Wakefield Inspiring Futures is the substance use service for young people up to the age of 25.

We focus on partnership working throughout the services to help those in the local community who need support to achieve their goals. We deliver treatment and support across Wakefield District, ensuring a holistic and inclusive approach to recovery in this new all age drug and alcohol service.

This role will be supporting our services across Wakefield District, occasional travel to the service hubs is required and some home working available.

Role Responsibility

As a Marketing Lead, you will scope, plan, and deliver marketing and communications activities to promote Turning Point’s Wakefield Inspiring Recovery services.

The successful candidate will be responsible for generating referrals to the service from specific population groups in line with population need and KPIs.

You will do this by:

• Identifying who we are targeting and determining how we are reaching specific cohorts, both on and offline
• Working with the service to deliver promotional activities to drive an increase in referrals
• Creating content inhouse using a range of tools and promoting across different platforms, including Facebook and Instagram
• Creation of routine key messages and promoting them to our target audiences
• Reporting on activity linked to the marketing plan and performance
• Promotional support for community outreach activities, including events and marketing collateral
• Leading local awareness campaigns working alongside the service leads
• Liaising with local authorities/public health/commissioners to build communication links in the community
• Working with the Central Marketing team to ensure all activities are on brand and created in the right tone of voice
• Highlighting concerns and as appropriate presenting solutions

The Ideal Candidate

To be considered for the role you will need to have previous experience of working in marketing or communications, including creating on and offline content, and independently managing social media accounts.

While sector experience isn’t necessary, an understanding of the needs of the people we support is preferred.

• You’ll be comfortable taking a hands-on approach, writing your own copy, designing your own assets, and presenting your work back to a range of stakeholders
• You’re results driven and always look for pragmatic ways to improve against objectives
• You enjoy a high degree of autonomy while being very collaborative and inclusive of people’s ideas and perspectives
• You’re organised and methodical, with great attention to detail
• You enjoy bringing stories to life in creative and engaging ways
• You’re positive, resourceful, and action orientated

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

App...

Maintenance & Performance Manager

Salary: £60,000 p.a. plus benefits 

Location: Leatherhead, Surrey

Hours: 37 hours per week

About us: 

Each year, we provide housing and support for more than 1,800 socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and South-West London. 

We make a difference to clients by enabling them to feel valued and supported. We have a strong sense of social responsibility and believe everyone should be able to live independent and fulfilling lives. Our values – respect, empowerment, responsibility, and excellence – guide everything we do. 

The role:

We have been transforming lives for over 50 years, we’ve grown our services and built strong partnerships with stakeholders, suppliers, and the communities we serve. As we look ahead, we have bold plans to expand our impact and reach.

We're looking for someone who not only brings the right knowledge and experience, but also the vision, drive, and determination to help shape the future of our repairs and maintenance services. This is a real opportunity to make a difference, enhance our service delivery, and contribute to the growth of our Asset Management function.

We currently manage over 900 units of supported accommodation. This role is key to ensuring the effective delivery of our reactive repairs and voids service. You’ll lead our In-House Repairs Team and oversee external contractors, ensuring all works are completed to a high standard, on time, and in line with health, safety, and compliance requirements. Regular engagement with staff, contractors, and clients means strong communication skills are essential.

The role involves frequent travel across our housing portfolio, so access to suitable transport is necessary. While the role is hybrid, regular presence in our offices and properties is required.

We’re looking for someone who can:

• Demonstrate experience improving service delivery in repairs and maintenance
• Deliver reactive repairs, maintenance, and void management in a housing context
• Manage in-house trade operatives and external contractors
• Monitor and meet KPIs, contractual obligations, and budgetary targets
• Interrogate and analyze data trends to reduce costs and improve operational delivery
• Evidence contract management and procurement experience and working methodologies
• Produce clear specifications and ensure works meet required standards
• Understand relevant property legislation and standards in social and supported housing
• Organise workload effectively and provide regular progress updates
• Use IT systems confidently and efficiently
• Communicate clearly and professionally with clients and colleagues

Tick most but not all the boxes? 

The best candidate rarely does! If you are excited by this role, share our values and feel you have most of what we are looking for, go ahead and apply – you could be exactly who we need.

Our benefits are great too, they include: 

• 28 days annual leave per annum, plus bank holidays and one wellbeing day each year.
• The opportunity to buy or sell up to five days annual leave per holiday year.
• A defined contribution pension scheme and life assurance.
• A comprehensive range of discounts and wellbeing resources through our benefits platform.

Other things you need to know 

At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive, so we want to hear from anyone who is great at what they do and who shares our values. 

If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. 

Successful candidates will be required to complete a Basic DBS check.

We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Customer Resolution Specialist

We are looking for a Customer Resolution Specialist to join Ecclesiastical Planning Services based at our Gloucester office. Competitive salary, excellent benefits and hybrid working.

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 204548

About the role

Ecclesiastical Planning Services, are looking for a Customer Resolution Specialist to join our Gloucester office.

In this role you will support the Head of Compliance & Risk (SMF16) and the Compliance & Risk Manager (Compliance & Risk Management) with the ongoing handling and management of customer complaints. You will be the lead investigator of complaints, liaising between business stakeholders and complainants.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Manage the full complaints process, including logging, acknowledging, investigating impartially, and producing fair written responses within regulatory timescales.

• Maintain accurate, audit‑ready records and ensure all complaint handling complies with FCA rules and internal procedures.

• Communicate professionally with stakeholders, including customers, funeral directors, senior management, and the Financial Ombudsman Service.

• Identify risks, trends, and root causes, escalating serious issues, reporting breaches, producing MI, and recommending or carrying out remedial actions.

• Support wider business needs, contributing to a positive team environment and assisting with pricing, product matters, and cross‑department collaboration.

What you'll need to have

• Excellent knowledge of customer services and complaints handling within financial services

• Experience of investigating complaints and writing complaint responses

• Experience of managing and influencing internal and external stakeholders, at all levels.

• The ability to build collaborative, productive relationships.

• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.

• Competent IT and data skills (including Microsoft Office).

• Understanding of data protection and importance of confidentiality.

• High levels of personal organisation and accuracy, with the ability to manage own workload.

What we offer

• A competitive salary - let's discuss it

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme between 6% and up to

  24%

• 25

  days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay