Membership Sales Advisor

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Job title: Membership Sales Advisor

Hours: 37.5

Location: Waterlooville Leisure Centre (with flexibility to travel to other sites)

Salary: £25,235.00 plus commission

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role:

As a Membership Sales Advisor, you will play a key role in generating new membership sales while delivering excellent customer service and ongoing support to members. You’ll be confident engaging with people, understanding their needs and matching them to the right membership options to support their health and fitness goals. This role includes regular weekend working and sales coverage across Havant and Waterlooville Leisure Centres, with occasional working at Guildford Leisure Centre.

Interested? Want to know how you can join our team? Take a look at this great opportunity!

We are looking for a Membership Sales Advisor to join us in transforming our business from 'good' to 'great'! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.

What does the role involve?

A hands-on role that requires you to:

Proactively generate new membership sales through prospecting and lead generation
Building and maintaining relationships with potential and existing members
Meeting or exceeding monthly sales targets
Developing and implementing sales strategies to increase membership
Providing optimal customer service and support to members
Participating in weekly sales meetings and providing relevant insight pertaining to membership sales and retention
Conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and interests
Responsible for the administration of membership paperwork and to ensure that it is processed accordingly
Planning and organising own daily selling activity to obtain new business
Achieve on a weekly basis standards and targets, as set by the company
Ensure the Sales CRM system is accurately maintained and all leads are communicated with in a timely manner
Accountable for all cash handling, reporting any mistakes or shortfalls immediately.
Carry out competitor analysis on a regular basis to provide information which can be used positively when selling the facilities
Generate new business by conducting outreach to prospective Corporate clients

Your Experience:

Proven track record of sales success
A solid understanding and use of KPI indicators to maximise sales
Working knowledge and experience of Sales CRM systems is preferred
Experience in the gym or fitness industry is preferred

Skills and competencies:

Strong communication, interpersonal and customer service skills
Ability to work well in a team-orientated environment
Self-motivated and results driven

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