Retail Manager – Faversham

Location: Faversham, Kent

Status: 35 Hours Per Week, Full Time

Salary: £25,098 per annum

Closing date: 30/01/2026

Interview date: 12/02/2026

Why Work for Us?

Do you have management background in Retail?

Do you want to develop your retail management skills and be part of a pro-active professional team? 

Do you have a passion for working collaboratively in an environment thriving on positive change?

If so, then the role of Retail Manager at Pilgrims Hospice Faversham store may be just the job for you!

As a member of the retail team, the successful candidate will be involved in corporate day-to-day activities supporting the quality, growth and success of a much valued charity.

Key duties include:

• Being responsible for the effective operation and management of the Faversham Store and volunteers
• Supporting other shops in the area as required
• Providing advice and guidance within the area of expertise
• Recognising and appropriately responding to the charity changes
• Actively contributing to service development
• Being involved in the supervision and education of retail shop colleagues and volunteers
• Undertaking role-specific projects
• Making recommendations for the development of and changes to working practices and processes as required

We are seeking well-motivated and forward-thinking professionals to join our team, in supporting the development and growth of our hospices across east Kent.

Recognising the need to support employees in working within this particular field, we provide an extensive range of support measures to ensure your success, including:

• A supportive and friendly working environment
• Regular quality interactions with our clinical and non-clinical teams
• Strong working relations with other members of the multi-disciplinary teams
• On-going training and CPD/career development
• Access to a range of resources to ensure our staff have access to help and support where and when they need it
• Regular self-care and development sessions

About us

As an award-winning employer, Pilgrims provides end-of-life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

We recognise that our workforce is integral to the delivery of our Vision and our charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our charitable behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form

, which guides us in our daily working and decision making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

Other benefits

As an Employer of Choice, our commitment to supporting our employees and volunteers is a key priority.

Our Health and Wellbeing Strategy is an important step in ensuring the sustainability of our workforce, and clearly outlines our strategic intentions to improve employee capability, resilience, and engagement, to adapt to and embrace change as the health sector continues to develop.

Our hospices offer:

• Modern, friendly and highly professional working environments
• Opportunities for professional development through a range of extensive learning
• Alignment with NHS pay rates and continuity in membership of the NHS pe...

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Full-time, permanent position 

Base: Hub in central Norwich

Starting salary is £42,600.45 per annum, based on 37.5 hours per week.

Do you have excellent clinical and managerial skills and experience? Are you looking for an opportunity to develop and support a front-line clinical team? Do you have flexibility and excellent communication skills? We are looking for enthusiastic and well-motivated individuals to lead our clinical team and provide supervision and organisational support to this core function of our children and young people’s (CYP) mental health service.

The role of Clinical Team Manager is to manage and support a range of clinicians and therapeutic practitioners in the delivery of high-quality, low-intensity psychological interventions. The teams managed within this role may include those responsible for waiting list coordination, as well as Systemic Therapists, Counsellors, CBT Therapists, and Play Therapists, among others. This role will also include holding a clinical caseload.

Ormiston Families has held the contract to deliver mental health services to young people and families for over a decade. We offer high quality 1:1 therapy, group and early intervention programmes to children and young people between the ages of 4-18 who experience social, emotional, and behavioural challenges. We also offer parent led interventions and family-based support. We work collaboratively across an innovative alliance of partner providers in the processing of referrals for those aged 0-25, sharing expertise, learning and resources.

Your clinical and management skills will help us develop and lead our diverse clinical teams which include trainees, early career professionals, developing practitioners and highly experienced clinicians. These skills will ensure we can provide a responsive, high-quality service. You will be expected to work collaboratively with colleagues as well as external stakeholders. As a valued member of our management team, you will help us to ensure the service runs smoothly and provide effective leadership and management of clinical staff and resources. We’re looking for someone who is organised, forward-thinking, has plenty of enthusiasm and motivation, and works well in a team. Excellent interpersonal and written and verbal communication skills are essential.

Your base location will be our hub in central Norwich, and likely to include travel across the county.

Staff wellbeing is a top priority for us. We have a very active, wellbeing team within the organisation and work hard to ensure that a supportive, collaborative and productive culture is in place.

If you have any queries, or for an informal chat please email: brittanie.collins@ormistonfamilies.org.uk 

To apply please click on the apply online button.

Closing date for applications:   9am, Wednesday 18th February 2026 

Safeguarding and DBS requirements for your role:

Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DB...

Service Manager:  Children & Young People Team

Location:  Hybrid working with 2 days in our Nottingham office

Salary:  £31,484.01 pa FTE, £25,527.58 actual salary for part time hours

Hours:  30 hours per week, fixed term until December 2026

About the role

Working at equation means being part of a dynamic and passionate team, dedicated to creating a world free from domestic abuse, sexual violence and gender inequality.

Join Equation’s dedicated and highly skilled Children and Young People (CYP) team, a passionate and experienced group committed to creating safer futures for young people affected by domestic abuse. As CYP Service Manager, you will play a pivotal leadership role—guiding a motivated and enthusiastic team, driving service innovation, and ensuring our work continues to make a powerful and lasting impact across Nottingham City and Nottinghamshire.

Working closely with the Head of Service, you will help shape strategic direction, develop high-quality practice, build strong partnerships and champion the voices of children and young people. This is an exciting opportunity to lead a well-established, impactful team and contribute to real, positive change in local communities.

What we’re looking for

We are looking for someone who is confident, proactive and committed to delivering high-quality services for children and young people. The ideal candidate will be an inspiring leader who brings positivity, compassion and a solution-focused approach to everyday challenges. You will value collaboration, support others to achieve their best, and be able to make clear, child-centred decisions in a fast-paced environment.

You will contribute: 

• Strong and confident leadership that motivates and supports an experienced and dedicated team

• A calm, professional approach to managing complex and challenging situations

• A commitment to equality, inclusion and amplifying the voices of young people
• A proactive mindset that drives improvement, innovation and excellent practice across the CYP workstream

How to apply

Applications can be made via our recruitment portal.  Apply here.  For any questions, please email admin@equation.org.uk. CVs cannot be accepted. 

Closing date

9am on Monday 2nd February 2026. Interviews will be held on Friday 13th February 2026.

Safeguarding

Equation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment and to work in accordance with our safeguarding policies and procedures.

The successful candidate will be subject to safer recruitment checks including an Enhanced DBS check, satisfactory references covering the past five years, and completion of our safeguarding disclosure questionnaire.

This post involves regulated activity with children and vulnerable adults.

Equation operates a zero-tolerance approach to any form of abuse, discrimination, bullying, harassment or exploitation. We are dedicated to creating a safe environment where everyone we work with feels protected and able to speak up if they have concerns.

About us

Our goal is for everyone to have equal, healthy relationships free from domestic abuse. This is front and centre of everything we do. We run education programmes with young people in schools, training for professionals and behaviour change programmes, as well as raising awareness of where to get help and support. We also run a helpline and support services for men and LGBTQ+ people experiencing abuse living in Nottinghamshire.

Commitment to equality, diversity and inclusion

We work hard to create a diverse and inclusive culture where all colleagues feel valued and encourage applications from all under-represented groups, particularly those from disabled, LGBTQ+ and diverse and minoritised backgrounds.

We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can achieve more.

Location: Remote with travel across the UK, approximately once per month (more frequent initially) to facilitate meetings, provide presentations and line management

Work pattern: 35 hours per week, Monday to Friday, 9am-5pm

Salary: Up to £49,655.50 per year

Contract: 12-month fixed term contract

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.

This role requires a basic DBS check.

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our National Lifeline Service Manager:

lead the team to ensure the day to day running of our Lifeline service

line management of the Lifeline Managers across the UK

shape and manage any planned expansion of the project into new areas

promote and develop the service across the sector

About the Lifeline team:

Lifeline is a pet fostering service for anyone fleeing domestic abuse

the majority of our referrals come from women fleeing domestic abuse via women-only services.

the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.

our team consists of a National Lifeline Service Manager, Lifeline Managers and Lifeline Caseworkers

What we’re looking for in our National Lifeline Service Manager:

experience in leading teams

experience of working with or on behalf of vulnerable adults/families

excellent communication skills and ability to build strong relations

ability to deal with sensitive situations and cope under pressure in an appropriate manner

strong organisational skills and able to prioritise and manage workload

project management skills

a UK driving licence and access to your own vehicle or good access to public transport with connections across the UK

strong IT skills including Microsoft Office

What we can offer you:

range of health benefits

26 days’ annual leave plus bank holidays, increasing with length of service

Salary Finance, which empowers you to take control of your financial wellbeing

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

anonymised application form

video screening

virtual interview

Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.

Cookies are provided by all websites you visit. They are small pieces of information that software on a visitor's device (for example a web browser) can store and send them back to the website next time you visit to serve you with content and advertising that we think you will find interesting. They are a specific technology used to make websites work more efficiently for visitors and to provide the owners of the site information as to why and how their website is being visited to help further development and improve our content and services.

You are in control of what we do with your personal data. You can choose whether or not to allow certain types of cookies by selecting the different category headings within this Cookie tool, alth...

Reference Number: AT104

Closing Date: 27th January 2026

Location: Centre AT7

Hours: 37.5 Hours

Rate of Pay: £26,110.50 FTE

CVLife are looking for a dynamic and energetic individual with knowledge and experience of the day-to-day operations and duties within a customer facing venue. You will be passionate about providing a high-quality visitor experience for all our customers and ready to work hard alongside our enthusiastic teams to help ensure the centre effectively operates every day.

What we are looking for:

• An amazing customer focused individual to join our dynamic team.
• Ability to deliver an exceptional, personable and professional customer service and to motivate others to deliver the same.
• Being visible, polite, approachable and self-motivated to ensure staff are achieving high standards.
• Assisting the Centre Manager with various duties and taking ownership and responsibility for certain tasks such as preparing staff rotas.
• An enthusiastic individual who has good people managing skills and has an organised mind.
• Has an understanding of key areas: staff training, sales and marketing, health & safety, financial performance and development of the team.
• Willingness to work towards and complete a NPLQ and first aid at work qualification.

The working pattern is based on a 3 week rota. Shifts will include early morning, lates and weekends however this can be discussed at interview stage. Candidates will be required to be available for interviews week commencing 2^nd February 2026.

Apply today and Join Our Team!

DBS Clearance will be required for the successful candidate. Please click on this link for further details:  https://cvlife.co.uk/dbs/ 

CV Life is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Reporting to: Centre Manager

Responsible For: Lifeguards, Recreation Attendants, Receptionists, Cleaners, Maintenance and Café/Bar Staff

Coventry Sports Foundation and Culture Coventry Trust are operating as CV Life, so that the scope of this Job Description as a CV Life document extends to cover the employment contracts held with either Coventry Sports Foundation or Culture Coventry Trust.

To work across CV Life sites ensuring the smooth and efficient operation of the Sports Centres’ facilities and activities, and to supervise all staff on duty.

• TTo be directly responsible for managing all aspects of the Centre whilst on duty.
• To arrange and supervise the staff ratios, responsibilities, and observations for all Centre staff whilst on duty.
• To work with the management team and other colleagues to programme and prepare centre activities, bookings and events.
• To assist with budgetary and financial control procedures, ensuring the safe practices of cash handling, safe keeping of Centre takings whilst on duty and the management of purchase orders.
• To ensure that all services are delivered with the highest standards of customer care, and to take a lead role to ensure that customer enquiries/complaints are dealt with effectively and efficiently.
• To be responsible for monitoring, counselling, supporting, advising, coaching and the development of staff.
• To ensure that the cleanliness and appearance of the Centre and the surrounding site is maintained to the required standard at all times.
• To be a Centre key holder, ensuring that the building is open and closed at the appropriate times, and to be on call should any emergency arise.
• To ensure that the building is secure at all times.
• To ensure adequate standards of Health and Safety for all people on site at all times, undertaking site inspections, liaising with staff and contractors to ensure that general maintenance and repairs are carried out as required.
• To respond to all emergency situations in accordance with the procedures detailed in the CV Life’s Health & Safety policy, being the appointed first aider while on duty.
• To be pro-actively involved in the organisation and development of new and existing promotional activities linked with the work of CV Life.
• To visit venues outside the Centre as required to promote the activi...

The driving force behind our success is our people who, with their collective expertise, push us to think differently and bravely lead the way.  

Our culture respects equality, values diversity and encourages individuality – accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.

Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. It’s the reason why we continue to grow and it’s the secret to how we’ve built some of the world’s most renowned buildings.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contactinclusiverecruitment@macegroup.com to speak to a member of our team. You can read our diversity and inclusion strategy here. 

Our culture respects equality, values diversity and encourages individuality – accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.

Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. It’s the reason why we continue to grow and it’s the secret to how we’ve built some of the world’s most renowned buildings.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact

Whatever your aspiration, we’ll help you redefine the boundaries of your ambitions.

1a66e66225894936908c25bdbf1d9380

Job Title: Assistant Retail Manager

Ref:
ARM453

Contract:
Permanent

Hours:
Full-time, 37 hours per week, to be worked over 5 days across a flexible 6-day week

Salary:
£24,050 per annum

Location:
Penny Brohn UK, 49 Queens Road, Bristol, BS8 1QQ, aka the Penny Brohn “Hub”

About UsPenny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists).

Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.

The roleThe Assistant Manager will assist the manager in the day to day running of the Hub, overseeing the smooth running of the shop in their absence and ensuring set sales and profit targets are met.

Key duties include:

• Maximising sales and minimising costs, ensuring high levels of customer service are maintained at all times.
• Compliance with all health and safety regulations and contributing towards an environment that protects all staff, volunteers and public.
• Maintaining high standards of display both through the shop window and internally, ensuring good housekeeping, organisation and cleanliness throughout.
• Generating, selecting and pricing donated stock to consistent levels, managing van collections and organising the stockroom to ensure optimum efficiency.
• Ensuring that the Hub is adequately staffed at all times via paid staff and volunteers. This will include actively recruiting volunteers and assisting the Manager in training and development for the paid and voluntary team.
• Assisting in the smooth management of the Hub’s services such as managing bookings for the treatment rooms.

The role is 90% shop floor and stockroom based and 10% administration with occasional attendance at the charity’s National Centre for ad-hoc staff meetings.

Candidates will have proven retail and customer services experience with knowledge of merchandising and displays, cash handling, banking and associated processes. They will demonstrate strong interpersonal and communication skills as well as an interest in fashion. Flexibility is essential as is the ability to work as part of a wider team. Most importantly, candidates will be able to demonstrate an understanding of the Penny Brohn ethos and have a passion to support the work of the charity.

In return for your hard work and dedication you will enjoy a wide variety of benefits including:

30 days holiday plus 8 bank holidays
Enhanced sick pay after six month’s service
Auto enrolment into the Penny Brohn UK pension scheme
Free Life Assurance
Family friendly policies with enhanced maternity and paternity leave after one year of service
Specsavers Corporate eyecare test
Cycle to work scheme

Application Process To apply for this position, please send your CV along with a supporting letter to

jobs@pennybrohn.org.uk(quoting job reference in the subject line).

Your covering letter must demonstrate why you are interested in the position, how you meet the criteria detailed in the job description and person specification and what it is that you can bring to the role.Unfortunately, CVs submitted without a supporting letter will not be considered.

If you would like an informal chat with the hiring manager before applying, or for queries, please contact the HR department at the email address shown above.

For further details with regards to the role, please see the attached job description.

Timetable for recruitment Closing date:               Monday 26 January 2026 at 9.00am.

Interview date: Monday 2 February at the Penny Brohn UK Hub, Queens Road, Bristol.

Start date: ASAP, date to be agreed upon appointment with successful candidate

At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We w...

Support Your

Midlands Air Ambulance Charity

Assistant Sales Manager Market Drayton

22.5 hours per week

£12.52 per hour

About us

Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands.

Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an established healthcare provider with over three decades of experience. Our core organisational divisions include:

Emergency critical care service – our three airbases play a pivotal role in delivering rapid critical prehospital emergency medical care, by ensuring that residents across the Midlands region have access to a network of air ambulance helicopters within 10 minutes.  We provide a pre-hospital helicopter-led service, 24/7 operations, 365 days a year, to residents and visitors across the Midlands region, bringing hospital-level procedures and medicines to the patient at the scene of an accident or incident.

Charitable programme – we raise funds for our lifesaving service and play an active role within the communities of the six counties that we serve. We provide education programmes, volunteering opportunities and social engagement activities to support with community cohesion and wellbeing.

Retail network – we have a growing portfolio of charity shops which contribute towards raising funds for helicopter and critical care car missions. We also support environmental and ethical causes as part of our wider societal role.

Training provider – we deliver community life skill sessions, such as CPR, bleed control and defibrillation usage, alongside CPD accredited courses, ranging from workplace first aid training to specialist pre-hospital clinical training.

The organisation is driven by a longstanding and deep-rooted ‘One Team’ ethos:

Vision - Saving Lives by Saving Time - Today, tomorrow, and in the future.

Mission - To provide patients with outstanding pre-hospital care and life saving intervention through the operation of helicopter-led emergency medical services.

Values - Receptive, Recognition, Relevant, Respectful and Responsible

About the role

We are seeking a dynamic and innovative person to work as part of a team with the Shop Manager at our Brand New Shop in Market Drayton. As well as deputising for the manager on occasion, you will work together to maximise the shop sales and identify new income opportunities. You will also enjoy the freedom of working with each other to set the direction of the shop at a local level, as well as assisting to lead a team of our brilliant volunteers. So being bored is not an option!

About you

You will have experience of supervising and working within the charity or not for profit sectors alongside significant retail knowledge and experience. Demonstrating emotional intelligence, it is essential that you are a strong team player and can inspire and motivate those around you. You will be highly organised with the ability to prioritise as well as bringing excellent communication skills with the confidence to provide excellent customer service internally and externally. If you are looking to join a supportive and high-functioning team and bring a clear alignment to the mission and values of the Charity, then we would welcome your application. You will join a friendly and inclusive team which provides support for the charity’s vital life-saving service. Following completion of a six-month probationary period, we offer up to 6% employer pension contributions, a health cash plan which covers a wide range of healthcare treatments and life insurance.

How to apply

Please download the attached application form or send a full up to date CV with covering letter to introduce yourself and highlighting key achievements and experience relevant to the role and send to recruitment@midlandsairambulance.com.

Job DescriptionPerson Specification

Job Description

Operational Manager – Adult and Children’s Services

Reports to:

Salary:

Hours:

Manager of Adult and Children’s Outreach
Services
£36,500 plus on call allowance

40 hours per week plus the expectation of evening
and weekend as required.

Location:

May Terrace, Giffnock, Glasgow. G46 6LD

Main purpose of post

Working as a key member of the Outreach Services Operational Management
Team  (OMT)  with  a  focus  on  the  delivery,  growth  and  development  of  high
quality personalised support services to adult, children and young people.

You will work closely with the Service Manager and CMT to deliver the vision
for the service, developing a consistent and unified offer to families we support.
In doing so, you will maximise the impact of existing relationships and future
stakeholder  engagement  to  ensure  the  strongest  opportunities  to  develop
services and obtain funding.

Develop and maintain an in-depth knowledge of local service delivery as well
as  unmet  needs,  identifying  changes  and  trends  relevant  to  the  delivery  of
existing and new services and act on these.

To lead and develop support teams to deliver personalised, new and innovative
service models to help children and young people who have a learning disability
and/or additional needs lead the lives of their choosing.

Deputise for the Manager of Outreach Services as required and to contribute to
the overall development of Cosgrove’s Services. To uphold the organisations
standards and values and contribute to the overall success of Cosgrove Care.

Work as part of the on-call rota providing professional and comprehensive on-
call support.

Date Updated:  December 2025

1

Key Responsibilities

The Operational Manager will:

•  Have a strong commitment to delivering supports and services consistent with the

organisational values and person-led in approach.

•  Lead, drive and empower the support teams to work together to meet individual

outcomes and enhance young peoples’ lives.

•  Lead the staff team, ensuring that the needs of the people we support and their
families are being met to the highest standard whilst complying with the social care
regulatory framework.

•  To be focused on delivering supports and services consistent with UNCRPD and

UNCRC at all times.

•  Have  ultimate  responsibility  for  staffing  levels,  recruiting  appropriately  in  a  way

that is proactive, planned, safe and personalised.

•  Manage and support the Assistant Team Lead to implement rota systems ensuring
staff are matched and deployed appropriately in line with the needs of the people
we support, managing absence and changes as required and ensuring accurate,
up to date reporting with other organisational departments including HR, Finance
and administration.

•  Play a lead role in new service development, working with partners across sectors

and families/carers in a professional manner.

•  Play a lead role in developing innovative service models in line with organisational

strategy.

•  Ensure the support teams are properly trained and  take part in regular learning

and development activity to maximise their competence and confidence.

•  Undertake  delivery  of  training  in  line  with  Cosgrove’s  developing  vision  for  our

learning and development function.

•  Manage  quality  checks, audits  and  quality  management  systems,  such as  daily

assurances in line with organisational policy and practice.

•  Manage  all  aspects  of  people  management  including  annual  leave,  sickness
absence, disciplinary and grievance matters, performance management, support
and supervision. To take an active role in staff well-being and engagement in line
with organisational direction and focus.

•  Ensure safety checks are being carried out as scheduled in line with Health and
Safety guidelines/policy and contribute to H and S Forums and improved practice
as appropriate.

•  To  take  responsibility  for  implementation  of  infection  control  procedures

Date Updated:  December 2025

2

undertaking  additional  training  as  required.  Completing  risk  assessments  and
ensuring appropriate mitigations are actioned.

•  To  work  positively  with  other  organisational  functions  including  Finance,  HR,
Quality  Management,  Strategic  Development,  Training,  Volunteering  and
Administration.

•  Have  knowledge  of  the  Outreach  Service  budget  and  work  closely  with  the
Outreach  Service  Manager  to  ensure  the  service  operates  within  the  allocated
budget.

•  Be proactive in keeping up to date with best practice, legislation and developments
within social care and co-ordinate and contribute to your continuous professional
development (CPD) and encourage staff to do the same.

•  To  ensure  oversight  of  Personal  Plans,  ensuring  all  are  outcomes  focused,
professional and in line with the wishes and choices of people we support and their
families, regularly reviewed and risk assessed.
...