IT Engineer - Knottingley

IT Support Engineer

📍 Knottingley (WF11 0BU)
💰 up to £28,800 per annum depending on experience

Additional Car allowance payable

📅 Full-time

Would you like to make a real difference and deliver projects that will impact the lives of people with learning disabilities, autism and aged related needs?

Real Life Options are a not for profit charity with a personal-centred support approach helping and assisting people to live a fulfilled and are now looking to fill the role of ICT Support Engineer

As ICT Support Engineer you will be responsible for providing effective 1st line support to customers of the ICT department, assist in resolution of technical issues and in providing system administration activities. You will also be involved in supporting the implementation of new ICT related projects and systems including initiatives to develop ICT skills within the organisation.

This role will involve the need to visit sites across England and therefore, a UK driving license is needed, alongside access to a car.

The role will involve:

Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do.

Act as point of contact for all RLO Group employees for ICT related queries and issues within England

Provide effective responses to ICT faults and enquiries

Escalate any issues quickly to more senior team members

Maintain accurate records of ICT assets

Provision of routine ICT reports

Assist in administering users of systems including Entra, M365, Intune and company specific applications.

Fix faults relating to phone, mobile and computing hardware or set-up from new

Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops

Work with external suppliers to provide effective ICT solutions and support

Work closely with Operations and Functional Teams to provide an effective ICT support service to agreed service level agreements

Assist with creation of training or communication video’s and upload onto appropriate social media or file sharing channels

Contribute to enhancement of employee ICT skills

Engage key stakeholders

Build effective relationships internally by working cross functionally and collaboratively.

Work with colleagues in other functions to ensure effective delivery of ICT services.

Grow and sustain quality systems

Contribute to ICT and System projects as required to ensure they are focused, timely and aligned to the project specification.

Be accountable for contribution to clearly defined team performance indicators.

Other Responsibilities

Adhere to organisational policies, procedures and work practices at all times.

Ensure diversity and equal opportunities are promoted in all aspects of your work.

To understand and comply with the responsibilities arising from the Health and Safety at Work legislation.

To respect and adhere to the policies of Confidentiality and Data Protection.

Participate in appropriate training and development activities.

Any other reasonable duties commensurate with the post.

Qualifications

ITIL desirable
UK Driving License

Why Join Us?
✅ Up to 33 days holiday a year including bank holidays

✅ An contributory pension scheme – employer contribution 3%

✅ Health Cash Plan

✨ In addition to the above you also have access to the following great benefits:

✅ £10,000 Life cover

✅ A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)

✅ A reward gateway with access to discounted goods and services

✅ Cycle to Work Scheme

✅ A financial wellbeing scheme

✅ Refer a Friend Incentive Bonus (terms and conditions apply)

📩 Don’t miss out – Be Part of Something Bigger – Join a team driven by values, with a mission that matters

Apply today and start making a real impact!

We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:

Respect – Honesty – Responsibility – Excellence

If you can circle 6 or more of the skills below, then you could be the person we are looking for:

Honest - Good Communicator - Strong Values – Flexible - Passionate - Self Motivated - Reliable - Caring - Inclusive

Please note that initial contact with applicants will usually be by email, so please check all of your e...

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