Head Office
Multi Site Customer Experience Manager
Multi-Site Customer Experience Manager
Glasgow Central FWC | Operations Management | Fixed Term | Full time
Up to £40,000 per annum depending on experience
40 hours per week
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
As a Multi-Site Customer Experience Manager, you’ll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.
You’ll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.
As our Multi-Site Customer Experience Manager, you will:
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Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.
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Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
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Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.
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Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.
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Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.
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Deputise for the General Manager.
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Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Rewards & Benefits
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
The Bridge Foundation: The Bridge in Schools Placement Opportunity for Honorary Child Counsellor/Therapist The Bridge Foundation provides a specialist mental health service for staff, parents, children and families in primary and secondary schools. Honorary Counsellors/ Psychotherapists are asked to carry a caseload of up to 4 sessions per week. There is no remuneration, but in exchange for offering these hours, Honorary counsellors/psychotherapists are given fortnightly clinical supervision with an experienced child therapist, attend school team meetings, and are invited to attend staff clinical meetings and CPD. The clinical hours are arranged at the convenience of the therapist/school. All supervision and service meetings take place each Wednesday morning during term time at the Bridge Foundation. The honorary counsellor/therapist will be based in a school serving a deprived area of the city. S/he will provide counseling/therapy sessions for troubled children/young people who have exhausted the school pastoral support system, and whose emotional needs remain a cause for concern. Case management will be provided by the Bridge therapist in post at the school. . The post will be for up to 1.5 days per week, comprised of 4 sessions in school and half a day to attend supervision and team meetings on a Wednesday morning at the Bridge Foundation. However, we would consider less hours dependent on applications received. The time commitment is a minimum of one year. Confirmation of appointment would be subject to two satisfactory references, of which one should be from a current clinical supervisor. Child protection and other relevant training is provided in line with service requirements. Honorary therapists are also entitled to free places at Bridge conferences. PERSON SPECIFICATION Essential • Experience of working with children • Counselling training/qualification (or completing psychodynamic training) • Experience / evidence of interest in working within a psychodynamic framework • Evidence of the capacity to work with colleagues in teams Desirable o Relevant knowledge, skills, interest and experience, amongst which might be experience with / qualifications in working with BME and/or refugee/asylum seekers with parents/families in community settings with diversity o Experience or training in working with interpreters o Capacity to maintain records and prepare written reports and make presentations. o Experience of working with other agencies, including statutory services JOB DESCRIPTION • • • • • • • • • • • To carry out initial client assessments, with support from the case manager. To provide psychotherapy/counselling sessions to children. To take clinical notes and keep up clinical records To record relevant information as a contribution to project monitoring and evaluation To participate in, contribute to, and learn from, regular supervision sessions To liaise with school staff over referrals and assessment To liaise with other agencies, including statutory services, if necessary To carry responsibility for equipment, records, and the use of space for counselling sessions To attend regular relevant management and Bridge Foundation team meetings where appropriate To work with interpreters as necessary To comply with and work within the Bridge Foundation’s policies, procedures and guidelines, including those related to Equal Opportunities, Health & Safety, Confidentiality of Information, Child Protection and Record Keeping
How you can support us
As a local organisation we very much rely on the support of our local community. We support over 2,000 people every year to have greater choice and control and remove the barriers that disabled adults and children experience in their everyday lives. But we need YOUR help.
How you can support us
As a local organisation we very much rely on the support of our local community. We support over 2,000 people every year to have greater choice and control and remove the barriers that disabled adults and children experience in their everyday lives. But we need YOUR help.
How you can support us
As a local organisation we very much rely on the support of our local community. We support over 2,000 people every year to have greater choice and control and remove the barriers that disabled adults and children experience in their everyday lives. But we need YOUR help.
How you can support us
As a local organisation we very much rely on the support of our local community. We support over 2,000 people every year to have greater choice and control and remove the barriers that disabled adults and children experience in their everyday lives. But we need YOUR help.
How you can support us
As a local organisation we very much rely on the support of our local community. We support over 2,000 people every year to have greater choice and control and remove the barriers that disabled adults and children experience in their everyday lives. But we need YOUR help.
We have set cookies to enhance your experience, but you have the option to disable them if you prefer. Please click to provide your consent for the use of cookies on this site. Your acceptance ensures an improved browsing experience. Please refer to our privacy policy for more information regarding cookies and other third-party tracking that may be enabled.
The Vacancy
We are recruiting self-employed advocates to provide independent and confidential advocacy on behalf of NYAS to children, young people and adults in a variety of settings such as children’s homes, schools, secure units etc.
Your role will enable them to ensure their voices are heard within decision-making processes that effect their lives. You will do this by listening to what they want and by informing them of their rights to get their wishes and feeling heard.
To be considered you must have significant experience of direct work with children, young people or adults in a related setting.
For more information, please view the contract delivery specification.
To meet the requirements of the role you must live within one of the geographical areas.
Note for candidates - when completing the application form, it is important that you refer to the person specification within the contract delivery specification and detail how you can evidence the criteria.
NB: As part of the recruitment process to become a Self-Employed Advocate with NYAS, all candidates who have been successfully interviewed and completed our safer recruitment process will be required to attend and complete accredited Advocacy training. This is a recognised qualification across this sector.
NYAS provides this training at a significantly reduced rate for self-employed advocates. Further details are discussed at interview.
You will also be required to complete annual safeguarding and compliance including, Personal Safety, Data Protection, Information Security, Safeguarding and Equality and Diversity. You will be able to subscribe to an e-learning platform provided by NYAS. The platform will provide you with the opportunity to undertake a number of other professional courses that you can complete in your own time to maintain your own CPD. You can do this on the e-learning platform at a significantly reduced cost compared to undertaking each course individually with different providers.
NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.
We reserve the right to close this vacancy early once we receive a high number of applications.
About NYAS
As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.
We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.
We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.
NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.
Work with us to help change young lives.
Self-Employed Advocate
North Yorkshire
£16 per hour
Contract - Part-time
Posted today
Closing date: 01/02/2026
Job reference: CF1278167NorSA
Documents
SEA Recruitment Pack (3).pdf
Self-Employed Advocate
North Yorkshire
£16 per hour
We have set cookies to enhance your experience, but you have the option to disable them if you prefer. Please click to provide your consent for the use of cookies on this site. Your acceptance ensures an improved browsing experience. Please refer to our privacy policy for more information regarding cookies and other third-party tracking that may be enabled.
The Vacancy
We are recruiting self-employed advocates to provide independent and confidential advocacy on behalf of NYAS to children, young people and adults in a variety of settings such as children’s homes, schools, secure units etc.
Your role will enable them to ensure their voices are heard within decision-making processes that effect their lives. You will do this by listening to what they want and by informing them of their rights to get their wishes and feeling heard.
To be considered you must have significant experience of direct work with children, young people or adults in a related setting.
For more information, please view the contract delivery specification below.
To meet the requirements of the role you must live within one of the geographical areas.
Please note: We ask all applicants to complete the application form in full, as it is designed to ensure we can assess your skills and experience consistently across all candidates. While we welcome CV submissions, they are considered supplementary and will not be used for scoring purposes. The application form is essential for us to fairly evaluate your qualifications and ensure we understand your experience in relation to the specific job requirements. Incomplete applications may not be considered.
NB: As part of the recruitment process to become a Self-Employed Advocate with NYAS, all candidates who have been successfully interviewed and completed our safer recruitment process will be required to attend and complete accredited Advocacy training. This is a recognised qualification across this sector.
NYAS provides this training at a significantly reduced rate for self-employed advocates. Further details are discussed at interview.
You will also be required to complete annual safeguarding and compliance including, Personal Safety, Data Protection, Information Security, Safeguarding and Equality and Diversity. You will be able to subscribe to an e-learning platform provided by NYAS. The platform will provide you with the opportunity to undertake a number of other professional courses that you can complete in your own time to maintain your own CPD. You can do this on the e-learning platform at a significantly reduced cost compared to undertaking each course individually with different providers.
NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.
In accordance with UK immigration law, NYAS is required to ensure that all prospective candidates have the legal right to work in the United Kingdom. Therefore, proof of eligibility to work in the UK will be required as part of the recruitment process.
We reserve the right to close this vacancy early once we receive a high number of applications.
About NYAS
As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.
We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.
We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.
NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.
Work with us to help change young lives.
Self-Employed Advocate
Lewisham, Lewisham, Greater London, United Kingdom
£16 per hour
Contract - Part-time
Posted today
Closing date: 05/03/2026
Job reference: CM1481975LewSA
Documents
SEA Recruitment Pack (3).pdf
Self-Employed Advocate
Lewisham, Lew...
We have set cookies to enhance your experience, but you have the option to disable them if you prefer. Please click to provide your consent for the use of cookies on this site. Your acceptance ensures an improved browsing experience. Please refer to our privacy policy for more information regarding cookies and other third-party tracking that may be enabled.
The Vacancy
We are recruiting self-employed advocates to provide independent and confidential advocacy on behalf of NYAS to children, young people and adults in a variety of settings such as children’s homes, schools, secure units etc.
Your role will enable them to ensure their voices are heard within decision-making processes that effect their lives. You will do this by listening to what they want and by informing them of their rights to get their wishes and feeling heard.
To be considered you must have significant experience of direct work with children, young people or adults in a related setting.
For more information, please view the contract delivery specification below.
To meet the requirements of the role you must live within one of the geographical areas.
Please note: We ask all applicants to complete the application form in full, as it is designed to ensure we can assess your skills and experience consistently across all candidates. While we welcome CV submissions, they are considered supplementary and will not be used for scoring purposes. The application form is essential for us to fairly evaluate your qualifications and ensure we understand your experience in relation to the specific job requirements. Incomplete applications may not be considered.
NB: As part of the recruitment process to become a Self-Employed Advocate with NYAS, all candidates who have been successfully interviewed and completed our safer recruitment process will be required to attend and complete accredited Advocacy training. This is a recognised qualification across this sector.
NYAS provides this training at a significantly reduced rate for self-employed advocates. Further details are discussed at interview.
You will also be required to complete annual safeguarding and compliance including, Personal Safety, Data Protection, Information Security, Safeguarding and Equality and Diversity. You will be able to subscribe to an e-learning platform provided by NYAS. The platform will provide you with the opportunity to undertake a number of other professional courses that you can complete in your own time to maintain your own CPD. You can do this on the e-learning platform at a significantly reduced cost compared to undertaking each course individually with different providers.
NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.
In accordance with UK immigration law, NYAS is required to ensure that all prospective candidates have the legal right to work in the United Kingdom. Therefore, proof of eligibility to work in the UK will be required as part of the recruitment process.
We reserve the right to close this vacancy early once we receive a high number of applications.
About NYAS
As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.
We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.
We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.
NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.
Work with us to help change young lives.
Self-Employed Advocate
Bedfordshire
£16 per hour
Contract - Part-time
Posted today
Closing date: 19/02/2026
Job reference: CM1408281BedSA
Documents
SEA Recruitment Pack (3).pdf
Self-Employed Advocate
Bedfordshire
£16 per hour
We have set cookies to enhance your experience, but you have the option to disable them if you prefer. Please click to provide your consent for the use of cookies on this site. Your acceptance ensures an improved browsing experience. Please refer to our privacy policy for more information regarding cookies and other third-party tracking that may be enabled.
The Vacancy
We are recruiting self-employed advocates to provide independent and confidential advocacy on behalf of NYAS to children, young people and adults in a variety of settings such as children’s homes, schools, secure units etc.
Your role will enable them to ensure their voices are heard within decision-making processes that effect their lives. You will do this by listening to what they want and by informing them of their rights to get their wishes and feeling heard.
To be considered you must have significant experience of direct work with children, young people or adults in a related setting.
For more information, please view the contract delivery specification.
To meet the requirements of the role you must live within one of the geographical areas.
Note for candidates - when completing the application form, it is important that you refer to the person specification within the contract delivery specification and detail how you can evidence the criteria.
NB: As part of the recruitment process to become a Self-Employed Advocate with NYAS, all candidates who have been successfully interviewed and completed our safer recruitment process will be required to attend and complete accredited Advocacy training. This is a recognised qualification across this sector.
NYAS provides this training at a significantly reduced rate for self-employed advocates. Further details are discussed at interview.
You will also be required to complete annual safeguarding and compliance including, Personal Safety, Data Protection, Information Security, Safeguarding and Equality and Diversity. You will be able to subscribe to an e-learning platform provided by NYAS. The platform will provide you with the opportunity to undertake a number of other professional courses that you can complete in your own time to maintain your own CPD. You can do this on the e-learning platform at a significantly reduced cost compared to undertaking each course individually with different providers.
NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.
We reserve the right to close this vacancy early once we receive a high number of applications.
About NYAS
As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.
We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.
We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.
NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.
Work with us to help change young lives.
Self-Employed Advocate
Hull
£16 per hour per hour
Contract - Part-time
Posted today
Closing date: 01/02/2026
Job reference: CF1308428HulSA
Documents
SEA Recruitment Pack (3).pdf
Self-Employed Advocate
Hull
£16 per hour per hour
Job reference:CS CG
I’m a 22-year-old female who enjoys music and playing the flute in a band. I also enjoy craft activities, in particular knitting, crocheting and cross stitch. I’m high functioning and my independence is very important to me, but my current conditions can make that challenging at times.
I’m looking for some assistance with personal care when needed, help with small things around the house and help me to get out and about to engage in social activities.
My ideal PA would be a female with similar interests and would be happy to help me with the tasks needed while assisting me retain as much of my independence as I can.
Specific Challenges – ideal if applicant has experience or awareness of the following conditions however not essential:
- Autism (high functioning)
- Functional Neurological disorder – Functional Seizures, Functional weakness, Tics, Temporary amnesic episodes and Bladder dysfunction
- Non-verbal (Situational) – most typical after autistic meltdowns
- Low mood
- Mental health issues including CPTSD, Anxiety and emotional dysregulation.
- Chronic Pain
Essential Qualities
The applicant should also have the following essential qualities:
- Be able to speak in a calm manner and allow extra time for a response.
- Should be able to support me with planning ahead and coming up with suitable travel arrangements
- Have good problem-solving abilities, showing creativity in the support provided to reach desired outcomes.
- Must be flexible around my needs on a day by day means. These needs may be help with showering, help with transferring into wheelchair, help with communication and others. These needs are not always necessary as my condition is dynamic and needs can change quickly.
- Friendly – but able to keep the boundaries between friendship and employer.
- Able to keep time sheet and submit in time for payroll.
- Be dependable with time keeping.
Other
- A PVG / Disclosure Scotland check will be needed on appointment.
- A driver with full driving licence and access to a car would be beneficial but not essential.
- Must be female*.
- Must be okay around cats.
Hours / Days of working
Currently looking to hire two people with the requisite times:
One hour in the mornings ideally between 7am- 8am, however can be slightly flexible, seven days a week.
Further, a supplemental and flexible schedule of six hours a week depending on help needed. This would be for assistance with social activities. A two-week notice of these additional hours would be given in most instances.
This would be a split workload over two people.
The pay would be 12.60 an hour.
Looking to start the hiring process as soon as possible.
*Gender Occupational Requirement.
How to apply
To download an application pack please click here CS CG Application pack 2025, or call our recruitment line on 0131 475 2558 quoting the job reference CS CG.
Please apply as soon as possible.
Please note Lothian Centre for Inclusive Living (LCIL) provides support to individual disabled employers. LCIL is not the employer and only provides the recruitment and administrative support to the individual employer.
We have a new and exciting opportunity for a Clinical Case Manager to join our Clinical Case Management Service (CCMS)!
Due to the nature of this role we require a driver with access to their own vehicle who is happy to travel.
This is a hybrid role, with an expectation to travel across the locality to complete visits to wards and community providers.
The service covers the full locality of the North East and North Cumbria, however you would largely be working within a specific geographical area.
The service will work closely with North East and North Cumbria (NENC) Integrated Care Board (IBC) Complex Case Management team. The overall aim for CCMS is to support the discharge of people from acute secondary care inpatient beds / private hospital beds into alternative community settings. CTSS will also assist in the repatriation of people back to the NENC region for those currently residing out of area. The service will provide assessments, discharge planning support and 12 weeks post transition support to settle people into their new accommodation.
We are keen to here from Registered Mental Health Nurses (RMN), Registered Learning Disability Nurses (RNLD), Occupational Therapists (OT) and Social Workers who have experience working with complex mental health needs, autism and learning disabilities
About the job
As our Clinical Case Manager, you will be responsible for assisting the Senior Clinical Case Managers in organising and developing service provision, including staffing, budget allocation and expenditure, resources, support networks and public relations within and relating to the service.
Key responsibilities
- Manage the needs of service users, carers and partner services to ensure delivery (inclusive of all required resident records) meets all relevant quality standards and is person centred, outcomes focused and protective of individual service users’ dignity and safety.
- Manage a team of up to 4 staff ensuring the effective and efficient deployment of resources to achieve agreed outcomes and targets.
- Coach and Mentor student nurses and newly qualified nurses to support with individual development.
- Provide auditing of the service on a regular basis as and when required for senior management and governance teams.
- Undertake any reasonable duties/responsibilities to meet the needs of the organisation.
- Maintain positive relationships with ICB Case Managers, Local Authority Placement Coordinators, NHS Trust Bed Coordinators.
- Carry out assessments, facilitate discharge plans, create and support the 12 week transition plan when the service user moves into their new accommodation.
- Provide information for funding panels to support effective move on for individuals.
About you
- Registered Nurse or Registered Allied Professional.
- Significant experience of working with people with complex mental health needs.
- Significant post registration experience.
- Demonstrable experience of meeting agreed performance targets in a service demonstrating clinical outcomes
- Demonstrable experience of working with people who have experienced common mental health problems i.e. anxiety / depression
- Demonstrable experience in robust risk management processes
- Advanced understanding of complex mental health conditions and behaviours relating to or equivalent experience
- Understanding of local and national policies on mental health service provision
- Understanding of laws, mental capacity act, Mental Health Act, Safeguarding
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
- Enhanced pension
- Wagestream - ability to release earnings, giving you instant access to your pay
- Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great b...
CFO Evolution - Custody Support worker - (HMP Portland)
Job Role
Join Our CFO Evolution Team: Custody Support Worker Opportunity
We’re looking for a compassionate and motivated Custody Support Worker to join our CFO Evolution team and make a real difference in the lives of individuals in custody.
In this role, you’ll support a caseload of participants within a prison environment starting from initial engagement and assessment and continuing throughout their sentence. You’ll provide motivational guidance and tailored support to help participants stay engaged, overcome personal challenges, and prepare for successful reintegration into the community.
Support is delivered through a mix of one to one sessions and group interventions, with a strong focus on pre-release planning to ensure a smooth transition back into society.
We’re ideally looking for someone with experience in one or more of the following areas: probation services supporting individuals under supervision or on license, social care working with vulnerable adults or young people, prison or custody settings with a focus on rehabilitation or reintegration, substance misuse or mental health services involving motivational support or mentoring, or community outreach and housing support.
We also welcome applications from recent graduates who are eager to gain experience in the criminal justice sector and make a meaningful impact.
This is a rewarding opportunity that will allow you to help our participants change their lives around!
In return for your dedication, knowledge, and commitment, we offer a competitive salary of £25,877 - £29,000 per annum (dependent on experience) with these great benefits:• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)• 2 Volunteer Days• Pension - 5% Employee 5% Employer• Healthcare Cash Plan, incl. 3 x salary life assurance• Annual salary pay review• Refer a friend scheme• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits
Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.
Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland. People are at the front, centre and heart of every service we provide and each decision we make.
What it means to be employee-owned.
What our people say.Location:HMP Portland Hours: 37 Hours per week Contract: PermanentClosing Date: 05 February 2026
Key Responsibilities
• Meet individual performance targets and contribute towards meeting team performance targets in line with contractual requirements.
• Closely collaborate with volunteer peer mentors and/or mentors to help you manage your caseload more effectively and connect participants with resources for housing, substance use, physical and mental health, etc.
• Individually and as a team member, contribute towards a learning environment in which all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice.
• To ensure effective case management and co-ordination of risk with a particular focus on safeguarding of adults and children. This includes the timely notification of concerns regarding change in individual risk to the Probation Service and adhering to systems, policies and procedures to support the management of risk.
• Ensure all contractual targets are met
Skills and Experience
• IAG Level 3 - desirable
• Experience managing a caseload of participants - desirable
• Knowledge of inputting and retrieving electronic data and maintain computer-based information systems in an accurate and timely manner. Experience in a target-driven environment
• Excellent verbal, non-verbal and written communication skills, including the ability to relate to people at all levels and in a variety of settings
• Ability to motivate and sustain engagement of individuals.
Additional Information
is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We be...
Cleaning Operative (Part Time)
Part time | Heywood Medical Centre / Phoenix
Our business is truly special; part of the Eric Wright Group, and wholly owned by the Eric Wright Charitable Trust, we are a commercially focused business with a social purpose. Forward thinking and people focussed, we retain our traditional values and are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Our business would not be the business it is today without its people, we strive to develop and nurture talent, provide a positive healthy environment empowering our people to be the best they can be.
We are looking to recruit a Cleaning Operative to work at our Health Centre (Phoenix) in Heywood OL10 1LR. Reporting to the Cleaning Supervisor, you will work individually or as part of a team to undertake the cleaning of designated areas within the property and to ensure that they are kept in a clean and hygienic environment.
What You’ll Do:
You duties will include but not be limited to:
Cleaning, washing, sweeping, vacuum cleaning, emptying of litter bin, polishing and dusting of the designated areas (which may include toilets and shower areas), and fixture and fittings, using where appropriate, powered equipment.
- The movement of items of furniture.
- All duties must be carried out to comply with the Health and Safety at Work Act; statutory and company instruction and regulation and any other legal requirements.
- To relieve and assist in other establishments in certain circumstances.
- To attend and take all necessary action, statutory and otherwise in the event of accident, fire, loss, theft, lost property, damage, unfit food or other irregularities and complete the necessary return and/or reports.
- To attend meetings as requested.
- Duties may vary dependant on the requirement to cover in times of staff absence.
- Pursue personal development of skills and knowledge necessary for the effective performance of the role.
- Comply with Company rules, policies and procedures at all times.
What You’ll Bring:
It is essential that you have worked in a similar role and enjoy working as part of a busy team. You will have excellent customer service skills and be confident in communicating with clients, patients and colleagues.
The hours would be between 6.00pm and 8.00pm Monday to Friday totalling 10hrs per week - The hourly rate for this role is £13.45
This role is subject to completion and satisfactory outcome of a Disclosure and Barring Check (DBS).
Our Values:
At the heart of everything we do are four core values:
- Integrity– We’re transparent, honest, and accountable. We build trust and deliver lasting impact.
- Excellence– We go beyond expectations with expertise, determination, and attention to detail.
- Respect– We’re inclusive, compassionate, and professional. Every voice matters.
- Innovation– We think differently, solve problems creatively, and embrace a “can do” attitude.
How You’ll Work:
We’re looking for someone who lives our behaviours:
- Be authentic– Say what you mean, keep your promises, and build trust
- Be accountable– Own your work, celebrate success, and learn from setbacks
- Belong– Be part of something bigger, rooted in community and purpose
- Be the best you can– Give your all, ask for support, and grow with us
- Be motivated– Strive for excellence and take charge of your development
- Be safe– Look after yourself and others—safe people, safe place
- Be inclusive– Treat everyone with fairness, respect, and equality
- Be empathetic– Listen deeply and value every voice
- Be open– Share feedback, celebrate strengths, and speak up for what’s right
- Be collaborative– Offer support, share knowledge, and learn from others
- Be inspiring– Lead with positivity, embrace innovation, and foster teamwork
- Be bold– Speak up, be curious, and help shape the future
Why Join Us?
- Be part of a bu...