Customer Service Advisor
We are looking for a Customer Service Adviser to join our Taunton office. Competitive salary and excellent benefits.
Salary: Starting from £25,000.00 (depending on experience) + bonus potential
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Taunton
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Customer Service Advisor to join the Affinity GI team in their Taunton office.
The ideal candidate will be ambitious and looking to develop their career in insurance. They will provide exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What you'll be doing
-
Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers
-
Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction
-
Ensure all policy administration is dealt with in a professional and timely manner
-
Underwrite scheme policies within underwriting authority level & referral guidelines
-
Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
What you'll need to have
-
Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious
-
Confident and capable of building rapport over the telephone to provide an excellent client experience
-
Ability to work in a regulated, compliant and client focussed environment
-
Organised, resourceful, deadline driven and supportive of the wider team
-
Quality orientated with great attention to detail
What makes you stand out
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Hold or willing to work towards Chartered Insurance Institute Certificate in Insurance
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Previous customer service experience
What we offer
28
days annual leave plus bank holidays-
Your birthday off
-
Group Personal Pension
-
Bonus scheme
-
A holiday buy scheme
-
An array of health and wellbeing benefits, company cash plan, income protection and life assurance
-
Enhanced sick pay and parental leave
-
Support and funding toward study and professional qualifications
-
Paid time off for volunteering
Hear from the hiring manager
“We're looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we'd love to hear from you.”
Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high ...
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Register for job alerts and we'll tell you when your perfect job comes up.
Customer Service Advisor
Do you want a role where helping someone genuinely changes their day?
Looking for work that feels meaningful, not just another queue of tasks?
Ready for a role that offers a blend home working with supportive time in the office?
About the Role
As a Customer Service / Debt Advisor at StepChange, you’ll support people across the UK who are facing some of the most emotionally challenging moments of their lives. This isn’t just about financial guidance it’s about offering clarity, reassurance, and practical steps at a time when clients feel overwhelmed.
You’ll help clients understand their options, create realistic budgets, and feel more confident about the future. The work is structured, supported, and purposeful giving you the tools you need to make a meaningful impact in every interaction.
Your first 12 weeks will be spent in our Leeds office, giving you the training, coaching, and confidence you need to succeed. After that, you’ll the opportunity for a blend home working with supportive time in the office for collaboration, development, and staying connected with your team.
Please note that the assessment centre will be held in person at our Leeds office on Wednesday 28th January, with sessions taking place both in the morning and afternoon.
What You’ll Be Doing
Every interaction you have, whether online or on the phone, helps someone move closer to stability and hope. Day to day, you’ll:
- Listen with care to understand each client’s financial situation and emotional needs
- Analyse information and offer clear, practical advice based on their circumstances
- Build realistic budgets and recommend tailored solutions that clients can sustain
- Help clients stay engaged and confident throughout their journey with us
- Work closely with colleagues to ensure clients can access specialist support when needed
- Stay up to date with the latest guidance, policies, and digital tools
You’ll be supported with structured training, ongoing coaching, and a clear development pathway.
What You’ll Bring
You’ll be someone who brings calm, clarity, and empathy to every interaction. You communicate confidently, simplify complex information, and stay steady under pressure. You’re comfortable using digital systems and open to learning new tools as our services evolve.
You’ll thrive in this role if you value:
- Purpose— work that genuinely makes a difference
- Belonging— being part of a supportive, respectful team
- Growth— ongoing coaching and development to build your capability
- Balance— a hybrid model that supports wellbeing and flexibility
You don’t need financial services experience. What matters most is your mindset, your care for others, and your willingness to learn.
Equality, Diversity & Inclusion
Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and a culture where everyone feels valued and able to be themselves.
We welcome applications from people of all backgrounds and life experiences. If you need an resonable adjustment to our recruitment process so you can perform at your best, just let us know, we’re here to support you.
Search vacancies
Register for job alerts
Find out when we're hiring first.
Register for job alerts and we'll tell you when your perfect job comes up.
Speculative applications
We'd also welcome a speculative application if you think you'd fit in with our team.
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- Job Description
- Location:Herons Leisure Centre
- Contract:Active Life
- Vacancy Type:Permanent
- Hours per Week:6.25
- Salary:£10.18 - £12.21
- Pay Type:Per Hour
- Function:Front of House
We are now hiring Customer Service Advisors
Who We Are:
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
Who You Are:
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; always championing exemplary standards and service.
Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.
What you will do:
As a Customer Service Advisor you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.
To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you!
Some of the main tasks and responsibilities of this role will include (but are not limited to):
- Responsible for offering a consistent and outstanding level of customer service
- Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
- Achieve KPIs and sales targets set by RCRM and central support
- Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
- Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
- Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
- Process and prepare food and drink orders, assisting with service when required
- Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
- Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
- Receive, store and rotate food and drink deliveries
- Conduct basic record keeping tasks, such as temperature checks and wastage records
What We Can Do For You:
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.
If you are interested in starting or furthering your career in leisure, then we want to hear from you!
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- You are here:
- Home>
- Careers>
- Find Vacancy>
- Job Description
- Location:Kingsmead Pools & Fitness
- Contract:Active Life
- Vacancy Type:Casual Bank
- Hours per Week:0
- Salary:£10.18 - £12.21
- Pay Type:Per Hour
- Function:Front of House
We are now hiring Customer Service Advisors
Who We Are:
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
Who You Are:
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; always championing exemplary standards and service.
Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.
What you will do:
As a Customer Service Advisor you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.
To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you!
Some of the main tasks and responsibilities of this role will include (but are not limited to):
- Responsible for offering a consistent and outstanding level of customer service
- Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
- Achieve KPIs and sales targets set by RCRM and central support
- Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
- Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
- Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
- Process and prepare food and drink orders, assisting with service when required
- Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
- Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
- Receive, store and rotate food and drink deliveries
- Conduct basic record keeping tasks, such as temperature checks and wastage records
What We Can Do For You:
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.
If you are interested in starting or furthering your career in leisure, then we want to hear from you!
Reference Number: XL243
Closing Date: 1st February 2026
Location: Xcel Leisure Centre
Hours: 24 & 13.5 Hours (2 roles)
Rate of Pay: NMW/NLW
CVLife are looking for an amazing customer focused individual to join our dynamic team as a Customer Service Advisor at the Xcel Leisure Centre. You’ll deliver an exceptional, personable and professional customer experience. Putting our customers at the heart of everything you do. Within this position you will be the first port of call for many of our customers and as such it is imperative that you are visible, polite, approachable and most importantly self-motivated to create a brilliant first impression of our business.
We want every single customer to have a positive experience at CV Life.
Skills, Knowledge and Attributes:
- The ideal candidate will be a ‘people person’ with experience of working with a diverse range of customers or individuals.
- Have strong interpersonal skills, both face to face, written and on the telephone.
- Good problem-solving skills, use of initiative, being proactive and have a good attention to detail.
- Computer literate but training will be given on our systems.
Working days:
Shifts available. There are 2 roles available:
Shift Pattern A
- Week 1: Monday 4:00pm – 8:00pm & Saturdays 1:30pm-6:00pm.
- Week 2: Monday 4:00pm – 8:00pm, Saturday 1:30pm – 6:00pm & Sunday 10:30am-3:30pm
- Week 3: Monday 4:00pm – 8:00pm, Thursday 4:00pm – 9:00pm, Saturday 1:30pm – 6:00pm & Sunday 10:30am – 3:30pm
Shift Pattern B
Every Week: Monday 10.00am-4.00pm, Tuesday 10.00am-2.00pm, Wednesday 10.00am-4.00pm & Friday 10.00am-6.00pm
Apply today and join our team!
CV Life is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
Reporting to: Duty Manager
Coventry Sports Foundation and Culture Coventry are independent organisations who work collaboratively through CV Life, so that this Job Description as a CV Life document extends to cover the employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.
Working in a Leisure Facility/Waterpark venue, as first point of contact, you will be responsible for ensuring our visitors receive high service standards throughout their visit, including bookings, admissions and general enquiries whether that be in person, by phone or by email.
- To work in a front facing customer role, maintaining a professional manner at all times promoting exceptional customer service standards.
- Maintaining a proactive attitude in promoting the venue to all visitors, including contacting visitors when required in advance of their visit.
- Building excellent product, service and company knowledge, to assist visitors with enquiries and promoting, upselling and cross-selling to all customers.
- Dealing with any visitor issues or complaints in a professional, caring and understanding manner, using initiative to resolve situations at the time and referring as appropriate in accordance with the Company’s Complaints procedure.
- To deal with incoming calls, emails and customer enquiries promptly, efficiently and professionally.
- Maintaining the Reception area, ensuring it is presented to a high standard at all times, Keeping it free of clutter, maintaining adequate levels of leaflets and ensuring that in any information being displayed is up to date and in accordance with Company marketing standards.
- To be responsible for the confidentiality of your personal login details to the till system, the security of your takings and the accurate recording of payments etc.
- Responsibility for cashing up and reconciling your till at the end of every shift.
- Ensuring all paperwork and documentation is processed in accordance with Company procedures and is not left in unattended in public places.
- Ensure hand over of duties is communicated effectively to colleagues.
- Ensuring Contractors and visitors for meetings etc, adhere to the procedures for signing in and out of the premises, following Safeguarding and Health & Safety protocols.
- Actively promoting future even...
Customer Service Advisor
Join our team in Wakefield and embark on a fulfilling career in Customer Services!
Ready to change your life for the better?
- Full-time Role: 35 hours per week
- Salary: £24,479 from January 2026
- Great Location: Wakefield, with Free Car Parking
- Almost immediate interviews and start dates available
- Permanent Positions with Excellent Benefits and Growth Opportunities
We have several vacancies in our Customer Services department, so apply now.
This is a dedicated customer service/contact centre role—no sales involved!
Whether you have previous customer service experience or just are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.
Why City & Guilds?
At City & Guilds, we offer fantastic opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect:
- Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
- Competitive Pay: Start as an Entry Level Advisor at£24,479 per annum(working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
- Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.
We are looking for passionate/ ambitious/ friendly individuals to join our Customer Service team in Wakefield. You will be part of a dynamic and busy department that is based in our modern office here in Wakefield.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
By joining City & Guilds you will become an integral part of a well-established business with over 140 years of history.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented within the company, we particularly encourage and welcome applications from these communities.
About The Role
As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience.
- This is a pure customer service role, providing a first time resolve where possible.
- All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business.
- Full training is provided.
- We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues.
- You can use your own initiative and you do not work with a script.
- Free car parking is available.
Our best advisors come from many different backgrounds, including experienced customer service professionals and individuals looking for a career change who have worked in retail, hospitality, tourism, and many other fields.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
The Customer Service Advisor role in full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed.
You will be contracted to work Monday to Sunday. We would like you to keep a healthy work-life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off.
About You
To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently.
You will have a passion for delivering great customer service and be capable of providing an excellent customer experience, both over the phone and via email. A high level of attention to detail is essential.
Key Attributes:
- Customer Service Excellence: A genuine passion for providing great customer service.
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Find out when we're hiring first.
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Customer Service Advisor
Do you want a role where helping someone genuinely changes their day?
Looking for work that feels meaningful, not just another queue of tasks?
Ready for a role that offers a blend home working with supportive time in the office?
About the Role
As a Customer Service / Debt Advisor at StepChange, you’ll support people across the UK who are facing some of the most emotionally challenging moments of their lives. This isn’t just about financial guidance it’s about offering clarity, reassurance, and practical steps at a time when clients feel overwhelmed.
You’ll help clients understand their options, create realistic budgets, and feel more confident about the future. The work is structured, supported, and purposeful giving you the tools you need to make a meaningful impact in every interaction.
Your first 12 weeks will be spent in our Leeds office, giving you the training, coaching, and confidence you need to succeed. After that, you’ll the opportunity for a blend home working with supportive time in the office for collaboration, development, and staying connected with your team.
What You’ll Be Doing
Every interaction you have, whether online or on the phone, helps someone move closer to stability and hope. Day to day, you’ll:
- Listen with care to understand each client’s financial situation and emotional needs
- Analyse information and offer clear, practical advice based on their circumstances
- Build realistic budgets and recommend tailored solutions that clients can sustain
- Help clients stay engaged and confident throughout their journey with us
- Work closely with colleagues to ensure clients can access specialist support when needed
- Stay up to date with the latest guidance, policies, and digital tools
You’ll be supported with structured training, ongoing coaching, and a clear development pathway.
What You’ll Bring
You’ll be someone who brings calm, clarity, and empathy to every interaction. You communicate confidently, simplify complex information, and stay steady under pressure. You’re comfortable using digital systems and open to learning new tools as our services evolve.
You’ll thrive in this role if you value:
- Purpose— work that genuinely makes a difference
- Belonging— being part of a supportive, respectful team
- Growth— ongoing coaching and development to build your capability
- Balance— a hybrid model that supports wellbeing and flexibility
You don’t need financial services experience. What matters most is your mindset, your care for others, and your willingness to learn.
Equality, Diversity & Inclusion
Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and a culture where everyone feels valued and able to be themselves.
We welcome applications from people of all backgrounds and life experiences. If you need an resonable adjustment to our recruitment process so you can perform at your best, just let us know, we’re here to support you.
Search vacancies
Register for job alerts
Find out when we're hiring first.
Register for job alerts and we'll tell you when your perfect job comes up.
Speculative applications
We'd also welcome a speculative application if you think you'd fit in with our team.
Customer Service Advisor
Job Description
Job Title: Customer Service AdvisorContract Type: Permanent Salary: £26,840.68 Per Annum (£29,499.27 Per Annum is achieved after 12 months successful performance in the role) Working Hours: 35 hours per weekLocation: CarlisleWorking Pattern: Rotation pattern between 7am – 10:15pm
Start date early February
Why Riverside?
At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.
Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants
• Work in collaboration with other internal and external teams to provide effective outcomes
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints
• Accurately recording and maintaining customer records on our CRM system
• Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
• Have a good working knowledge of our policies and procedures
• Liaising with other areas of the wider business to ensure speedy resolutions
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person
needs help
• Be flexible to business changes, tasks and processes and being adaptable to your workload
What You’ll Need
• Enthusiasm and passion bringing energy to the role
• You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
• Display confidence on the phone in speaking to strangers and getting to grips with their query
• The ability to problem-solve with a positive and proactive approach
• Ability to move between media channels and support other areas as and when required
• Positive mindset to want to help change the lives of our customers
• Confidence to put forward your ideas and suggest new ways of working
• You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
• Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
• Computer and IT literate to navigate multiple systems and software applications What We Will Offer You
• Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
• Competitive Pay and Generous Pension
• 28 Days Holiday plus Bank Holidays
• Investment in your learning and development
• Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
• Extensive induction programme to set you up for success
• Opportunities for growth, development and career advancement
• Opportunities to give back to the community and take part in volunteering days and charity events
• Annual Star awards to reward and recognise the fantastic contributions of our people
• Modern office space with private parking
• Free hot drinks
Are you ready to make a difference?
If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives ou...
Due to service expansion we are looking for:Multi-skilled Advocates full time x 1 (35 hours per week)
Covering Stoke
Salary – £23,346.00 – £26,269.00
We are looking for a dynamic and resourceful individual with a proven history of supporting vulnerable people, with excellent verbal and written communication skills and an ability to speak up in a variety of settings.
– The work can be both challenging and rewarding where no two days are the same.
– You must be able to clearly communicate with diverse groups of individuals and professionals.
– You will be expected to engage with people in a variety of settings i.e. hospitals, care homes and community settings and support them to have a voice in decisions being made about their care and treatment.
– A knowledge of applicable legislation would be useful including the Care Act 2014, Mental Health Act 2007, Mental Capacity Act 2005 and others.
– You will be a key member of the ASIST team. ASIST offers great work/life balance opportunities and a chance to make a difference in the lives of those most vulnerable in society.
Please fully complete the application to be eligible for shortlisting.
Closing date 27th January 2026, interviews will be held w/c 9th February 2026.
Application packs are available from:
Email: candice.grigg@asist.co.uk
Tel: 0300 800 1000
For further details about ASIST please view our website at www.asist.co.uk
For an informal chat about the position please contact Neil Messenger on 0300 800 1000.
Independent AdvocateVacancy Information Packwww.empowermentcharity.org.ukRegistered Charity Number: 1155897 We are an innovative charity based in Blackpool,who have made a long term commitment tosupporting our local communities and improvinglives.We are committed to empowering the communityto have their voices heard and are proud of thefact that we make everyone welcome no matterwho you are or your background.Our Values of Kindness, Justice, Equality andBeing Human underpin everything we do and it isour hope that you personally experience all ofthese values if you choose to join our wonderfulteam.Who are Empowerment?AdvocateCo-produceChallenge Domestic Abuse and all of itsconsequencesTackle Social Isolation and LonelinessRecognise the Uniqueness and Potential ofeveryoneOur Mission is to;Together we will bring about Lived Experienceinspired change in Blackpool and the Fylde Coast. About the teamThe Blackpool Advocacy Hub is lead by Sam Harrisonand offers the following strands of advocacy; IMCAIMHARPRCare ActChildren and Young PeopleHealth ComplaintsThe team offer free, independent, support to localadults, children, and young people. Our role is to support and empower individuals to havetheir voice heard whilst navigating health and socialcare issues.Our advocates help people understand their rights,access appropriate care, and make informed decisions. We play a crucial role in helping people live the lives they want to live.Role PurposeTo provide high quality advocacy support tovery vulnerable adults living in Blackpool whorequire specialist advocacy support. Our Diversity CommitmentAs users of the Disability ConfidentScheme we guarantee to interview alldisabled applicants who meet theminimum criteria for this vacancy. If yourequire additional support during theapplication process, please get in touch.We encourage applicants fromunderrepresented backgrounds,including those from the Black, Asianand Ethnic Minority Community, the LGBTcommunity, our armed forces veteransand people with a lived experience ofmultiple disadvantage.DBSThis position is subject to anenhanced DBS clearance. Having acriminal record will not necessarilybar you from working with us. Thisdepends on the nature of the positionand the circumstances andbackground of your offences.Empowerment will process and coverthe cost of this check.To view our privacy policy please click here.Working for Empowerment Deliver statutory advocacy under the Mental Capacity Act,Mental Health Act, Care Act, DoLS, and NHS Complaintsprocedures.Support people to understand their rights, express their views,and participate in decision-making.Represent the wishes and perspectives of individuals whenthey cannot advocate for themselves.Build strong, trusting relationships with adults across a widerange of settings (e.g., hospitals, care homes, community).Provide information in clear and accessible ways, adapting topeople’s communication needs.Maintain accurate and timely case records, respectingconfidentiality and data protection requirements.Work collaboratively with professionals, while alwaysprioritising the voice and rights of the person.Promote the service and contribute to developing a strong,positive advocacy presence in the community.Safeguard the people with supportMain ResponsibilitiesAbout YouWe are looking for someone who is:Passionate about rights, fairness, and social justice.A skilled communicator who can adapt to a wide range ofneeds, abilities, and backgrounds.Compassionate and resilient, with the ability to support peoplethrough complex or challenging situations.Organised, reliable, and able to manage a diverse caseloadeffectively.Driven by values of independence, dignity, and respect. Please note: Empowerment exists to respond to the needsof individuals, so many of the tasks and responsibilitiesare unpredictable and varied. It is therefore expected thatall staff will work in a flexible manner when required,undertaking tasks that have not been specifically coveredin their job description. The post holder may reasonably beexpected to undertake other duties commensurate withthe level of responsibility. It is the responsibility of the postholder to comply with Health and Safety and EqualOpportunities at all times.What we offerA supportive, passionate, and values-driven team culture.Comprehensive induction, training, and ongoing professionaldevelopment.Regular supervision and opportunities for peer reflection.A workplace that values wellbeing and resilience.The chance to make a direct, positive difference in the lives ofadults who need advocacy.This is more than a role – it’s an opportunity to champion people’srights, amplify their voices, and be part of a dynamic team that isstronger together. The Person SpecificationAt Empowerment we firmly believe in treating everyone with fairness, respect, and equal consideration, irrespective of theirpersonal characteristics. We are committed to upholding a culture ofinclusivity and diversity valuing the uniqu...
Salary: £34,191 per annum
Location: Devizes
Hours: 37 Hours per week
Position Type: {Advertised Full Time / Part Time}
Expiry Date: 11/02/2026 23:59
The Vacancy
Do you have experience of Tenancy Management and working closely with our customers and communities? We are looking to recruit a Neighbourhood Officer to join our Wiltshire Team.
What you’ll be doing
You’ll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in.
With a risk-based approach, you’ll manage properties dealing with all aspects of tenancy and estate management.
You’ll work in conjunction with our customers daily, supporting them with tenancy enquiries and where appropriate, addressing tenancy breaches, creating action plans including enforcement of tenancy conditions. You’ll complete neighbourhood inspections, liaising with relevant colleagues to remedy any repairs or maintenance.
About you
You’ll have experience of Tenancy and Estate Management in a customer facing role, approaching daily challenges enthusiastically and prioritising workloads.
You’ll need to live within easy travel distance as you will need to respond to unplanned situations and you’ll be confident to think on your feet to problem solve.
You’ll be liaising with our customers daily, so you’ll have experience of handling challenging situations with a wide variety of customers who’s needs will vary.
You must be resilient, organised and able to manage and prioritise a diverse workload with competing demands. You’ll possess excellent communication skills with the ability to work at pace and you will be a proficient user of IT including the Microsoft office suite.
You’ll have an interest in the sector, a desire to provide good customer services and understand proportionate actions.
You’ll need to hold a full UK driving licence with access to your own vehicle for work purposes.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
Successful applicants will be required to complete a Basic DBS check.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.
INDJOBS
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Documents
If you'd like any support please contact the Recruitment Team on recruitment@aster.co.uk.
Copyright © 2016 Aster Group Ltd. All rights reserved.
Alternatively, please sign in with...
You have already applied for this vacancy, please go to your account to see your progress.
Aster Group Privacy Statement
The following explains how we Aster Group (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defi...
Salary: £34,191 per annum
Location: Devizes
Hours: 37 Hours per week
Position Type: {Advertised Full Time / Part Time}
Expiry Date: 25/01/2026 23:59
The Vacancy
Do you have experience of Tenancy Management and working closely with our customers and communities? We are looking to recruit a Neighbourhood Officer to join our Wiltshire Team.
What you’ll be doing
You’ll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in.
With a risk-based approach, you’ll manage properties dealing with all aspects of tenancy and estate management.
You’ll work in conjunction with our customers daily, supporting them with tenancy enquiries and where appropriate, addressing tenancy breaches, creating action plans including enforcement of tenancy conditions. You’ll complete neighbourhood inspections, liaising with relevant colleagues to remedy any repairs or maintenance.
About you
You’ll have experience of Tenancy and Estate Management in a customer facing role, approaching daily challenges enthusiastically and prioritising workloads.
You’ll need to live within easy travel distance as you will need to respond to unplanned situations and you’ll be confident to think on your feet to problem solve.
You’ll be liaising with our customers daily, so you’ll have experience of handling challenging situations with a wide variety of customers who’s needs will vary.
You must be resilient, organised and able to manage and prioritise a diverse workload with competing demands. You’ll possess excellent communication skills with the ability to work at pace and you will be a proficient user of IT including the Microsoft office suite.
You’ll have an interest in the sector, a desire to provide good customer services and understand proportionate actions.
You’ll need to hold a full UK driving licence with access to your own vehicle for work purposes.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
Successful applicants will be required to complete a Basic DBS check.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.
INDJOBS
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Documents
If you'd like any support please contact the Recruitment Team on recruitment@aster.co.uk.
Copyright © 2016 Aster Group Ltd. All rights reserved.
Alternatively, please sign in with...
You have already applied for this vacancy, please go to your account to see your progress.
Aster Group Privacy Statement
The following explains how we Aster Group (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defin...
Mental Health and Complex Needs Caseworker
Hours, Salary, and Location
Job Title: Mental Health & Complex Needs Caseworker
Organisation: Elmore Community Services
Hours: 37.5 Monday – Friday 09:00 – 17:00
Reports To: Team Manager
Salary: £28,840-£32,459 (FTE) per annum dependent on relevant experience.
Pension: Employers’ pension contribution rising to 5% on completion of probationary period.
Location: Elmore offices, 213 Barnes Road, Cowley, with Country wide travel expected
The Purpose of your Role
Elmore is a leading expert third sector organisation in the Thames Valley supporting people experiencing complex needs and this role is an excellent opportunity to work in our Oxfordshire Mental Health and Complex Needs Floating Support Team. This team covers several different contracts.
In this role, you would be providing flexible support to adults living in the community with multiple and complex needs arising from a combination of issues, who are struggling to engage with other services and have significant unmet needs. Issues people face include mental health, trauma, homelessness, addictions, learning and communication difficulties, trauma, domestic violence, exploitation, physical health, brain injury, social isolation, offending and anti-social behaviour, child protection, and family breakdown.
You will contribute to reducing homelessness and improving wellbeing for those most at risk, recognising the links between housing issues and other factors such as mental health, addiction, and social isolation. This holistic approach aims not only to secure accommodation but also to empower clients to maintain their tenancies and move towards greater independence within the community.
You will have a non-judgemental and empowering approach, supporting clients both creatively and flexibility with the issues they are currently facing through 1-1 case work. This role is perfect if you are looking to further develop your skills and knowledge of working with complexity in the health and social care sector in Oxfordshire.
We are a caring, passionate and supportive team, that works to a team approach, sharing a wealth of knowledge and maintaining close working relationships with each other. We are committed to the development and wellbeing of our staff alongside providing an excellent service to our clients.
Key Responsibilities
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To assess potential clients and make recommendations about suitability for our services and work with a caseload of allocated clients (caseload levels are reflective of the complex, chaotic lives of the people we support).
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To creatively support and engage clients with a wide range of support needs (for example mental health problems, homelessness or housing issues, social isolation, family breakdown, offending behaviour, challenging behaviour, finance and debt, alcohol and drug abuse) to achieve goals as defined in support plans that clients have developed.
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To actively manage and update client’s risks in line with Elmore’s risk assessment policy and procedure.
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To act as an advocate for clients to ensure that their voices are heard.
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To support clients to access a range of agencies.
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Contribute to the high performance of the wider Elmore team
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To support and champion Elmore’s values.
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To work within the team approach and to be a supportive and effective part of the team.
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To attend and participate in team meetings, planning meetings and policy reviews.
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To build excellent relationships with, and work as part of a multi-agency team with the Oxfordshire Mental Health Partnership and other part...
Warehouse & Retail Support Manager
30 hours per week
Our shops and warehouse play a pivotal role in our income stream and assist in the financial sustainability of the Hospice. They provide employment and volunteering opportunities, sell a wide selection of donated pre-loved goods, play a significant role in the local reuse and sustainability agenda, and provide a visible presence of the Ayrshire Hospice within our local communities.
As the Warehouse & Retail Support Manager, you will support and coordinate the day-to-day management and administration of all stock and distribution related operations. You will report to the Area Manager and support the operational compliance in our network of eight shops.
You will be responsible for managing and coordinating stock management systems, ensure all health and safety requirements are achieved and costs are controlled and reduced. You will ensure staff and volunteers are trained and supported, while supplying shops with required stock and equipment.
You will oversee the warehouse team to achieve safe working practices and efficient and comprehensive procedures.
You will manage and co-ordinate a delivery and collection service for the distribution of donated goods and new goods stock across all shops, along with managing furniture collection and delivery to customers.
You will build good relationships and work in collaboration with shop managers, to help identify stock requirements for each shop.
Main Responsibilities
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Oversee the effective management of the warehouse ensuring practices are carried out to a professional and efficient standard.
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Using a hands on approach, manage the rota and holidays for your team to ensure full coverage for receiving donations and delivery schedules.
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Support Shop Managers in achieving year on year improvements in income, sales and net profit targets as per annual budgets by ensuring they have the appropriate stock.
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Collaboratively work alongside the Ayr shop manager and Online team to support the day-to-day operation and lead in the shop managers absence. (This may involve working in other shops in Ayrshire as manager, if required).
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Support in delivering a culture of excellent customer service in the warehouse, training and supporting staff to develop positive and professional relationships. Displaying appropriate standards of professionalism, compassion and enthusiasm
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To build and maintain successful relationships with volunteers to harness their commitment and support for the Hospice.
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Support the effective management of the warehouse ensuring practices are carried out to a professional standard and all Health & Safety measures are adhered to.
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To assist the Shop Managers in delivering effective Gift Aid practices across all stores.
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Support the warehouse/retail teams in delivering a customer/donor experience to an exceptional standard, that nurtures a connection and ongoing engagement with the Ayrshire Hospice
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Support the shop teams to contribute to climate sustainability through engagement with recycling and upcycling initiatives.
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Undertake effective coaching of warehouse team to support them in day-to-day operational challenges and on-going personal development.
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To achieve gift aid targets through ongoing training and best practice and to ensure compliance with HMRC guidance.
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Manage and coordinate the recording and scheduling of new goods across the Hospice shop network, ensuring the movement of stock is recorded meticulously within the EPOS system and other stock management controls.
Person Specification
Education / Qualifications
• Qualification within people management - Desirable
Knowledge/Experience
• Previous experience of retail management - Desirable
• Proven track record of people management - Essential
• A proven track record in achieving targets / objectives - Essential
• Experience with working with the public and delivering excellent customer care - Essential
• Good working knowledge of Health & Safety regulations and best practise - Essential
• Previous warehouse experience - Desirable
Ability/Skills
• Commercial awareness with knowledge of retail best practi...
NEWS
Last Updated: 13 January 2026
Job Advert: IT & Systems Assistant
Job Title: IT & Systems Assistant
Location: Newcastle University campus (office based)
Employment type: Part Time (15 Hours)
Salary: £24,910 Per annum Pro rata (grade A)
Fixed Term: 1 Year
About NUSU:
We are Newcastle University Students' Union (NUSU) - an innovative, and student-led organisation dedicated to making the university experience unforgettable. As a charity, we are committed to enriching student life through exciting opportunities, wellbeing support and championing the student voice. Working closely with Newcastle University, we're right at the heart of campus, offering a dynamic space that includes a live music venue, bar, supermarket, merchandise shop, food outlets, study spaces and more.
The role:
This is a great opportunity for someone early in their IR career who wants practical, paid experience supporting colleagues and systems within a values-led organisation.
As our IT & Systems Assistant, you'll play an important behind-the-scenes role in helping NUSU colleagues do their jobs effectively. You'll be the first point of contact for internal IT queries, making sure issues are logged, tracked and resolved and that colleagues are kept informed along the way. Providing clear, friendly support will be just as important as the technical side of the role.
Alongside day-to-day support, you'll get involved in wider systems and information work - from maintaing asset registers and supporting new start IT inductions, to helping develop business information dashboards that support planning and decision-making. This makes the role ideal for someone who enjoys combining techniques with organisation, communication and problem-solving.
You'll work closely with colleagues across different teams, so this role suits someone who is approachable, organised and keen to learn, with the confidence to manage their own workload while knowing when to ask questions. It's a chance to build experience, develop professional skills, and gain insight into how IT supports an organisation as a whole.
Why Join Us?
At NUSU, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy:
✅ 30 days holiday (plus bank holidays ) Pro rata for part time staff
✅ An extra 4 days off at Christmas Pro rata for part time staff
✅ Mental health and wellbeing support
✅ Employer pension contribution (4%)
✅ No dress code - be yourself at work!
✅ A culture that promotes work-life balance
✅ Exclusive student and staff discounts
✅ Paid time off for volunteering and charity work
✅ Subsidised food in our Co-op shop and Wetherspoons bar
How to apply:
Visit our website Newcastle University Students' Union to learn more about us and the role.
Send your named CV and a letter of application to vacancies.union@newcastle.ac.uk. In your letter, please specify which role you are applying for and outline how your knowledge, skills and experience meet the requirements of the role.
If you require any adjustments to support your application or interview process, please let us know, we are happy to help.
Application deadline:
Applications will be accepted until 30/01/2026. Shortlisted candidates will be contacted for an interview which will take place on 04/02/2026.
We truly appreciate every application; however, we can only respond to shortlisted candidates.
Unfortunately, we will not be able to contact those applicants who haven't been shortlisted, so if you haven't heard from us by 2/2/26 this means that you haven't been successful on this occasion.
Contact info:
For further information, please contact Nathanael Pullin at nathanael.pullin@newcastle.ac.uk
Equality, Diversity & Inclusion Statement
At NUSU, we are committed to creating a diverse, incluive, and equitable environment where everyone can thrive. We celebrate and value the differences that make each individual unique and strive to create a workplace that reflects the diverse communities that we serve.
We welcome applications from all individuals, regardless of race, ethnicity, sex, ...