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Salary HDH Band 8a £59,746 - £64,696 per annum
Location 14A Magdalen Road, Oxford, OX4 1RW and Hybrid
This is a Permanent, Full Time vacancy that will close in 19 days at 12:00 GMT.
The Vacancy
Nurse Consultant & Non-Medical Prescribing Lead – Paediatric Palliative Care
- Hours:Full time – 37.5 hours per week
- Location:Oxford and Hybrid
- Salary:HDH Band 8a £59,746 - £64,696 per annum
- Closing date:9th February 2026 at 12 noon
- Interview date:w/c 16th February 2026
A brand-new leadership role. A rare opportunity. A chance to shape the future of children’s palliative care.
Helen & Douglas House Children’s Hospice is delighted to introduce a newly created Nurse Consultant and Non-Medical Prescribing Lead post, joining our expanding senior clinical leadership team at an exciting time of service growth and transformation.
As the Nurse Consultant, you will have a unique opportunity to influence clinical strategy, shape the Outreach Specialist Nursing services, and strengthen non-medical prescribing within our paediatric palliative care services.
Working alongside Medical Consultants and the Executive Team, you will deliver highly specialist, compassionate care to babies, children and young people with life-limiting conditions, while leading innovation, education and service development across hospice and community settings.
The role includes:
- Advanced clinical practice in complex paediatric palliative care, including pain and symptom management and end-of-life decision-making.
- Strategic and professional leadership of the Outreach Specialist Nursing Team.
- Leading and developing non-medical prescribing practice within community palliative care.
- Influencing clinical strategy, governance, safeguarding and quality improvement.
- Education, supervision and development of advanced practice roles.
You will be:
- A registered NMC/HCPC practitioner (Child or Adult).
- Master’s-prepared in Advanced Clinical Practice or Palliative Care (or equivalent).
- An independent non-medical prescriber (or completing training).
- An experienced leader with a passion for innovation, collaboration and excellence in care.
This is a rare opportunity to step into a visible, influential role within the world’s first children’s hospice, where your expertise will genuinely shape services for children and families.
For an informal conversation or visit please contact the Director of Nursing and Care shayes@helenanddouglas.org.uk.
Ready to bring your skills to a role that matters?
Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
Please contact recruitment@helenanddouglas.org.uk if you require any adjustments during the recruitment process.
The Company
Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.
We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.
The Benefits
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...14A Magdalen Road, Oxford, OX4 1RW and Hybrid
HDH Band 8a £59,746 - £64,696 per annum
09/02/2026
Nurse Consultant & Non-Medical Prescribing Lead – Paediatric Palliative Care Hours: Full time – 37.5 hours per week Location: Oxford and Hybrid Salary: HDH Band 8a £59,746 - £64,696 per annum Closing date: 9th February 2026 at 12 noon Interview date: w/c 16th February 2026 A brand-new leadership role. A rare opportunity. A chance to shape the future of children’s palliative care. Helen & Douglas House Children’s Hospice is delighted to introduce a newly created Nurse Consultant and Non-Medical Prescribing Lead post, joining our expanding senior clinical leadership team at an exciting time of service growth and transformation. As the Nurse Consultant, you will have a unique opportunity to influence clinical strategy, shape the Outreach Specialist Nursing services, and strengthen non-medical prescribing within our paediatric palliative care services. Working alongside Medical Consultants and the Executive Team, you will deliver highly specialist, compassionate care to babies, children and young people with life-limiting conditions, while leading innovation, education and service development across hospice and community settings. The role includes: Advanced clinical practice in complex paediatric palliative care, including pain and symptom management and end-of-life decision-making. Strategic and professional leadership of the Outreach Specialist Nursing Team. Leading and developing non-medical prescribing practice within community palliative care. Influencing clinical strategy, governance, safeguarding and quality improvement. Education, supervision and development of advanced practice roles. You will be: A registered NMC/HCPC practitioner (Child or Adult). Master’s-prepared in Advanced Clinical Practice or Palliative Care (or equivalent). An independent non-medical prescriber (or completing training). An experienced leader with a passion for innova
Expires
09/02/2026
Community based
HDH Band 6 £41,598 - £51,091 per annum (pro rata)
09/02/2026
Social Worker Hours: Part time - 30 hours per work, Monday - Thursday Location: community based Salary: HDH Band 6 £41,598 - £51,091 per annum (pro rata) Closing date: 9th February 2026 at 12 noon Interview date: 18th February 2026 Would you like to connect and engage with families and use your specialist knowledge and skills within the context of social work? We invite you to join our multi-disciplinary team developing social work programmes to empower children, young adults, and their families to optimally manage all psychosocial areas of their care The complexity of the needs of the children and families’ Helen & Douglas House children’s hospice support are increasing. As a Social Worker you will be providing specialist psychological, emotional, and social support to patients and families whose lives are impacted by illness, loss, and grief. Your excellent interpersonal and organisational skills, and a clear understanding of the holistic needs of patients and families living with life-limiting illness will come into play when formulating accurate assessments of need. From assessments and planning to delivery and review, your passion for achieving positive outcomes for our children and families will shine through! As part of our multi-disciplinary team, you will have a wonderful opportunity to influence the shaping, development, and delivery of care that inspires and motivates patients and staff. Experience of working with people with complex needs would greatly benefit you in this role, however what is crucial is a genuine wish to work collaboratively with children and their families to make a real, lasting difference. If you hold a recognised social worker qualification with experience in a relevant healthcare environment, we would love to hear from you. You will need to be able to travel independently to cover the 6 counties of the Helen & Douglas House Hospice catchment area Informal conversa
Expires
09/02/2026
268 Banbury Road, Summertown, Oxford, OX2 7DY
£15,052.20 per annum (full-time equivalent salary of £25,087 per annum)
22/01/2026
Assistant Shop Manager Hours: 22.5 hours per week (worked as 3 out of 7 days, including weekend rota) Location: Summertown, Oxford Salary: £15,052.20 per annum (full-time equivalent salary of £25,087 per annum) Closing date: 22nd January 2026 at 12 noon Join us as an Assistant Shop Manager in our Summertown shop in Oxford and become an ambassador for our charity! We have a permanent part time position available working 22.5 hours per week. You will join a busy shop and will work alongside a team of volunteers helping ma...
Volunteer Intake worker ROLE DESCRIPTION Role Purpose: Location: To provide an intake and triage assessment service and advice and support to victims of Domestic Abuse and to professionals. Office base at Meade House, Wedgwood Road, Bath, BA2 1QN. Responsible to: Domestic Abuse Manager Hours: Benefits: To be agreed A supportive culture where staff feedback is highly valued. Training and development opportunities On-site parking. DBS Check: All Southside’s appointments are subject to satisfactory DBS checks and references. Equal Opportunities: The worker will be expected to implement Southside’s Equity, Diversity and Inclusion Policy in all aspects of their work. Child Protection and Safeguarding Vulnerable Adults: Southside is committed to protecting, safeguarding and promoting the welfare of all children, young people and vulnerable adults and expects all staff, volunteers and partners follow appropriate to endorse procedures to ensure staff and volunteers are trained and supported to respond appropriately, efficiently and sensitively to child protection and safeguarding concerns. this commitment. We Confidentiality: The worker will be expected to abide by Southside’s Confidentiality Policy at all times. Information Governance: The worker will be expected to follow Southside’s Information Governance policies and procedures as defined by the NHS Toolkit. The below will be dependent on the commitment the volunteer is able to give and their desire for involvement and learning. All post requirements can be reasonably adjusted according to the volunteer’s commitment. Main Duties and Responsibilities of the Post: To provide initial risk assessment, triaging, advice, and appropriate signposting to victims of Domestic abuse who self-refer or who are referred into the Domestic Abuse Service Ensuring that all clients and professionals who have contact with the Intake team are treated courteously and helpfully with a high level of sensitivity and confidentiality, especially those who face barriers to accessing services because of ethnicity, sexuality, disability or other hard to reach groups. Assess level of risk and immediate safety and support needs. This may include signposting to external agencies in addition to other Southside support where appropriate i.e Family Support and Counselling Accurately recording all relevant information and documents from client and professional contact onto Southside’s database Working with the intake team and domestic abuse manager to ensure that all victims have an appropriate outcome from their referral. Other Duties: Work at all times within the policies, procedures and ethos of Southside. Whilst this job description attempts to cover the main duties of the post, it is not exhaustive. Intake worker ATTRIBUTES Education and qualifications PERSON SPECIFICATION ESSENTIAL Experience Some knowledge of domestic abuse and criminal and civil justice systems. Skills and Abilities Ability to: make and keep personal and professional boundaries. engage with vulnerable service users and carers in a genuine and respectful way. work in partnership and as part of a team. work effectively as a supportive team player as well as on one’s own initiative. As well as managing your own workload. A willingness to utilise technology to perform the role e.g video calls, Microsoft Office and database. Pro-active and confident communicator with excellent inter-personal and communication skills An understanding of risk assessment and risk management. Personal qualities Self-awareness and the ability to regulate and contain one’s own feelings and behaviour, and the ability to seek support when needed. DESIRABLE A good general standard of education. Experience of working with individuals with drug, alcohol, and mental health issues. Knowledge of benefits, housing and homelessness issues.
Working at London Zoo is a truly unique opportunity where no two days are the same, and where your work directly helps support wildlife conservation. Our Retail Sales Assistants play a key role in creating unforgettable moments for visitors by delivering outstanding customer service and enhancing their overall experience.
You’ll gain wide-ranging, hands-on experience across the Zoo, working in a diverse set of fast-paced visitor-facing environments including Admissions boxes, the Main Shop, Penguin Beach (with opportunities to support the penguin feed), Tiny Giants, Visitor Welcome, Membership, Zoo Town, multiple kiosks, including the Reptile Kiosk, our seasonal attractions, and our busy exit shop.
This role is offered on a fixed-term contract from March to September 2026. As our zoos are open seven days a week, you will work on a rota basis that includes weekends and bank holidays. We aim to balance operational needs with personal flexibility, so you’ll receive advance notice of your shifts to help you plan your time.
You will also need to be available to work on Friday evenings between 5pm and 11pm during June and July to support our popular Zoo Nights events, including assisting at the marshmallow fire pits.
The working day typically starts at 8.30am, with the latest standard finish being 9pm outside of Zoo Nights. Shift lengths vary, ranging from 6-hour shifts to 7.5-hour shifts.
Key Responsibilities:
- Product & Zoo Knowledge: Develop and maintain an up-to-date understanding of all retail products, promotions, and zoo activities and be prepared to share this with our visitors.
- Customer Service Excellence: Deliver excellent customer service by warmly welcoming visitors, confidently answering questions, and promoting and selling admission tickets, car parking, group bookings, promotions, memberships, and experience products to help create a memorable visit.
- Product Management: Maintain product levels across all areas by replenishing locations, processing deliveries, and communicating stock problems.
- Department Targets: Play an active role in ensuring departmental sales targets are consistently met.
- Flexible Support: Provide flexible support by assisting with and operating across all areas that the Visitor Service team remote retail sites, including occasional pop-up shops outside London Zoo.
Receptionist/support worker £12.00 per hour Part- time: 21 hours per week, 9.30am-2.45pm, 4 Days per week; Monday Tuesday Thursday Friday Working from our offices at 63 Downs Road Belmont SM5 2NR Introduction Sutton Mental Health Foundation offers a range of services to support people who experience mental distress who live independently in the London Borough of Sutton. This role is an onsite, in person role, to run our reception at specific times, on specific days. This is a vital role in the organisation as our receptionist/support worker is often the first point of contact a person has with SMHF and will welcome people into the service and help them with their needs. As part of this role, you will offer emotional and practical support to people who phone up or attend needing immediate support, signposting to other SMHF staff and services, and to external services, when appropriate. This role also requires undertaking some basic admin duties. Core Duties Answering the phone and door, welcoming people to the service Support and Signposting Check Admin mailbox – action as appropriate. Listen to voice messages – action as appropriate Process written correspondence Book activities and appointments Provide visitors with parking permits as needed Process referrals and complete First Point of Contact Forms Carry out DBS Checks and Right to work checks as needed Log donations received, share the good news and write thank you letters Record monthly meter readings Perform weekly checks on Fire Alarm and record Health and Safety Skills and Attributes • Person centred approach • Active listening skills • Highly organised, with the ability to work under pressure and at pace when needed • Adaptable, emotionally resilient, and good at dealing with the unexpected • Good team player • Good computer skills • Understanding of, and ability to implement, the highest standards of confidentiality and data security when handling any personal, private or sensitive information. • Understanding of, and the ability and motivation to implement, excellent Equality & Diversity practice Minimum 2 years experience of: support work • • admin/reception work • working with those experiencing Mental ill Health SAFEGUARDING: Sutton Mental Health Foundation is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with SMHF. An enhanced DBS check is required for this post. This job description is subject to change depending on the needs of the service.
Dementia Triage Coordinator
Dementia Triage Coordinator – Dementia Support Bucks Service
Reporting to: Service Manager – Dementia Support Bucks Service
Salary: £26,650 (FTE)
Terms: Permanent
Hours of work: Full Time (35 hours a week) with flexibility for part time.
Location: Based in Aylesbury office, Age UK Bucks
Closing date: 23rd January 2026
Dementia Support Bucks
Dementia Support Bucks is designed to improve the support and guidance available to someone with memory concern or a diagnosis of dementia, and their carers. Buckinghamshire has over 4,500 residents living with a dementia diagnosis and working alongside many local organisations, our service is developing strong relationships with existing referrers and professionals, including the Memory Assessment Service, working with local support groups and communities for whom dementia represents especially problematic challenges. We are also building online resources to share information and activities that are relevant to clients and professionals.
The service is delivered by a team including Dementia Support Workers (DSWs), whose role is to be a consistent support to those living with dementia, and their carers – sharing information and signposting, delivering memory-concern information sessions, assessments and support plans to help manage the evolving nature of the condition, through to end-of-life planning. It’s a challenging and demanding role, but one that we know will bring rewards, professional development, and job satisfaction.
This role supports the whole team – DSWs and Service Manager, as well as volunteers, to ensure effective referrals, triage and allocation of services and support across the service.
The role of the Dementia Triage Coordinator (DTC)
The Dementia Triage Coordinator is central to the effective onboarding and servicing of clients receiving support from Dementia Support Bucks. You will be the first point of contact for most referrals, registering new service users, gathering accurate information, and identifying initial support needs. Where urgent or complex issues are identified, you will provide reassurance and refer clients promptly to Dementia Support Workers (DSWs) for personalised support.
In addition to triage, you will coordinate Pre and Post-Diagnostic Information Sessions (PDIS) and other community-based support activities. You will also build and maintain a directory of local services and activities supporting dementia, from Dementia Cafes to dementia friendly activities, so that you and the wider team can provide support and capacity building services, and signpost to service users as appropriate.
By combining first-line client engagement with robust administrative coordination, you will provide continuity, structure, and support for the wider team, enabling Dementia Support Bucks to deliver a seamless, person-centred service.
Job purpose
Provide efficient and effective, person-centred triage to those clients and their carers newly referred into the service, and ensure DSWs, memory sessions, and other resources are allocated appropriately based on initial need. Also, to review and map existing resources, assets and community support and activities to ensure the service can support their work and build capacity and further partnership where appropriate.
Main tasks and responsibilities
1. Effective and person-centred referral triage, first contact and liaison
- Referral first point of contact, establishing initial needs and registering new clients on CRM accurately (Salesforce), identifying urgent or complex issues and refer promptly to Dementia Support Workers
- Provide personalised information packs and initial signposting to relevant services, peer support, community activities, and carer networks
- Conduct and coordinate check-in calls at agreed intervals to monitor client needs and circumstances
- Collect and report feedback, case studies and stories capturing outcomes for clients, volunteers, and the organisation.
2. Build and develop memory support sessions and community-based asset coordination
- Ensure we deploy and manage pre and post diagnostic support sessions in a timely and convenient way for newly referred clients
- Coordinate and raise awareness of pre and post diagnostic support sessions and other community activities, managing attendee registrations, attendance, and feedback
- Build and maintain an up-to-date directory of local services, groups, and community activities and ensure information is up to date and published on website and social media, and build relationships and re...
Participant Contact Centre Advisor
Be the voice that enhances our participants' journey
Our Participant Contact Centre at UK Biobank is truly unique. The team plays a pivotal role in the largest health study of its kind, maintaining ongoing engagement with all 500,000 participants. Our service sits at the heart of this mission, ensuring that every participant's experience is exceptional.
Join our 25-member PCC team as an Advisor in Stockport, and you'll be contributing to ground-breaking scientific discoveries that enhance global health. You'll work in an inspiring, inclusive environment where everyone takes pride in their contributions and the way they achieve them.
Can you do it?
In essence, this role embodies the external 'face and voice' of our organisation - providing professional, friendly and courteous support to UK Biobank participants, handling requests for information, providing guidance and answering queries, booking appointments and dealing with various after-call administrative tasks.
Every member of the PCC team takes pride in making a significant impact on each participant, understanding the importance of patience and empathy when interacting with individuals from diverse backgrounds and age groups.
You’ll be promoting ongoing engagement with our volunteers through incoming and outgoing calls, as well as emails. Given the importance of our work, you’ll also be answering calls from the media, members of the public and health professionals eager to know more about a project that is driving innovation in health across the world.
Every member of the PCC team takes pride in making a significant impact on each participant, understanding the importance of patience and empathy when interacting with individuals from diverse backgrounds and age groups.
You’ll be promoting ongoing engagement with our volunteers through incoming and outgoing calls, as well as emails. Given the importance of our work, you’ll also be answering calls from the media, members of the public and health professionals eager to know more about a project that is driving innovation in health across the world.
Is this you?
This role is perfect for those who excel in people-oriented positions. Many of our team members have backgrounds in customer service,
although contact centre experience is key, highlighting the importance of a compassionate and understanding approach. You will need;- Excellent communication skills and an organised approach to your work.
- Experience of handling inbound and outbound calls in a contact centre.
- Confidence in using a CRM system and following standard operating procedures.
To find out more about the team please visit:
https://www.ukbiobank.ac.uk/about-us/careers/teams/participant-contact-centre/
The working pattern is Monday to Friday with shift patterns between 8:00am & 7.00pm and opportunity for hybrid working. Located in Greater Manchester (initially based in Stockport with a move to Manchester Science Park mid to late 2026).
Our passion for diversity and equality means creating a work environment for all employees that is welcoming, respectful, engaging, and enriched with opportunities for personal and professional development.
Your Wellbeing Matters to Us
We’re proud to offer a benefits package that supports your health, financial security, and work-life balance - right from day one. Here’s what you can look forward to as part of our team:
- 🗓️ 26 Days’ Annual Leave- Plus Bank Holidays, increasing with length of service.
- ➕ Holiday Buy Scheme- Purchase up to one additional week of leave per year.
- 🎂 Birthday Leave- Enjoy a paid day off to celebrate your birthday.
- 🏦 USS Pension Scheme- Hybrid defined benefit/defined contribution pension plan.
- 🏥 Healthcare Cash Plan- Claim back costs for everyday health expenses.
- 👶 Enhanced Family Leave -Available from day one for maternity, paternity, and adoption.
- 🚴 Cycle to Work Scheme- Save on a new bike and accessories.
- 🚆 Season Ticket Loan- Interest-free loan to help with commuting costs.
- 📄 Professional Subscriptions- Reimbursement where applicable.
- 📚 Learning budget- Annual funds for courses, books, or anything else that fuels your personal and professional growth.
- 🏋️ Free On-Site Gym- Stay active with access to our gym facilities.
- 🍽️ Subsidised Canteen Lunches- Enjoy healthy meals at reduced prices.
- 🚗 Free Car P...
Job Description
Customer Service Assistant
Job Title
Customer Service Assistant
Department
Operations
Grade
L2
Reports to
Facilities Co-ordinator
Staffing
Responsibility
No
Organisation
Attached
JOB PURPOSE:
Provide a vibrant and high quality customer service by undertaking a wide range of duties. Provide
information and support to users and ensure all trust venues are safe, secure and well presented.
ORGANISATION CHART:
Head of Operations
Creative Cluster
Manager
Heritage Cluster
Manager
Facilities
Co-ordinator
Facilities
Co-ordinator
Customer Service
Assistants
Customer Service
Assistants
- 1 -
Date JD last reviewed: April 2023
Date of JE Panel: 23/11/16
%
45
PRINCIPAL RESPONSIBILITIES:
1
2
3
4
5
6
7
8
Assist customers in a proactive, friendly and positive manner, with a wide range of
tasks. Signpost customers as required. Assist with and take room bookings, set up
refreshments, set up rooms, carry out retail and programme ticket sales, record
visitor information and ensure all Culture Trust venues are kept safe secure and well
presented. Assist with preparing buildings for specific events, i.e. exhibitions,
meetings, functions, performances etc. including lifting and carrying equipment.
Undertake financial procedures including cash handling, operating a till and banking
in accordance with the Trust’s financial regulations.
20
Promote services, programmes and ticketed events and signpost to other services
as appropriate.
Undertake clerical procedures. Input, add, and amend data to maintain accurate
records, taking into account Data protection legislation.
Support new staff, casual staff and volunteers during their training and probationary
period.
Open and secure all sites as appropriate.
Prepare and maintain buildings for visitors on a daily basis. Carry out regular
building checks and report any problems relating to the building or equipment,
including health and safety issues. Carry out basic cleaning duties where required
to ensure areas are kept clean and tidy. Undertake general maintenance duties as
instructed, in line with procedural guidelines.
Assist with catering facilities as required, including clearing tables, serving hot
beverages, delivering food and operating the till, taking payments and assisting with
cashing up.
5
5
5
5
10
5
Please note these percentages are approximate and should be used for guidance purposes only. They
may vary depending on staffing levels and place of work. This job description is not a definitive list of
tasks – it is designed to give an overall view of the job and not to indicate what the sole requirements
are for the post. Post holders will be required to perform other related duties as assigned.
DIMENSIONS:
Supervisory Management: Directing volunteers
Financial Resources & Responsibilities: None
Physical Resources:
• Appropriate use of Trust ticketing system (Spektrix) under training and supervision of the
Marketing Team.
• Appropriate use of Trust retail and till systems (Sum-up) under training and supervision of the
Retail Coordinator
Work Ethos:
- 2 -
Date JD last reviewed: April 2023
Date of JE Panel: 23/11/16
Respect colleagues and work together to achieve high standards of customer excellence in all our
work. Work flexibly and positively to achieve the business objectives of the Trust.
Other:
• Able to work across Trust sites when necessary to support other teams in order to meet the
business requirements of the organisation.
• Able to work evenings and weekends as required as part of a shift pattern.
Trust Objective:
Our vision is to be an award winning cultural Trust providing exemplary public engagement with
arts and culture.
Context:
The Culture Trust, Luton is a charity Established in 2008, the Culture Trust, Luton is a vibrant and
progressive independent charity and our mission is ‘to connect communities through culture’. We
do this through our accredited museums, theatres, galleries, creative workspaces and Arts Centre in
Luton. Pre-Covid we attracted over 285,000 visits per annum. We animate five sites: The Hat Factory
Arts Centre, Hat House creative workspace, Hat Works Creative Workspace, Wardown House
Museum & Gallery and Stockwood Gardens & Museum. We present multi-cultural and year-round
programme of events, exhibitions, workshops and performances. We support creative talent and
skills by providing opportunities, platforms and cultural career progression for young people. We
care for a collection of over 2 million artefacts, 1.5 million photographs and maps and hold the most
extensive and complete hat and headwear collection in the UK. We co-produce activity with our
community, Museum Makers volunteers and team of cultural experts
Trust Responsibilities:
Post holder will ensure they deliver against the agreed Trust Responsibilities as set out in the Team
Responsibilities Grid at all times.
Trust Standards:
Post holder will o...Job Description Department: Customer Service Job Title: Customer Service Assistant Contract: Fixed Term Contract until 31st July 2026 Responsible To: Customer Experience Manager and Customer Service Supervisors Job Purpose: The Customer Service Assistants engage with our diverse Theatre audiences, delivering an excellent customer experience in a welcoming, helpful and consistent way whilst ensuring compliance to all safety regulations. Key Task Areas: Customer Experience • Comply with the Core’s experience standards to provide an excellent customer service for every customer. • Ensure the Theatre remains clean, hygienic and is immaculately presented at all times. • Conduct safety checks and security checks as instructed. • Understand that customers have questions and be knowledgeable about the theatre, retail operation and current productions in order to answer them. • Proactively direct customers to the auditorium, toilets and bars. • Proactively help customers in need of assistance. Resolve minor complaints or issues referring more serious matters to the Customer Service Management Team. • Conduct ticket checks, help customers locate their seats and seat latecomers quickly and discreetly at the times prescribed. • To assist customers who have had an accident or who become unwell; seeking the assistance of trained first aiders. Health and Safety • Participate in all required safety and security training and drills. • Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy and other related method statements, risk assessments and polices. • Participate in and comply with arrangements laid out in the Theatre’s Fire Risk Assessment and Evacuation Plans including training and rehearsal drills. • Participate in the theatre’s cleaning and sanitising procedures. Job Ref: Customer Service Assistant January 2026 Retail • Prepare bar and retail point of sale positions in line with hygiene and merchandising standards. • Proactively sell retail products to customers, with the goal of improving the customer’s experience. • Make customers aware of any current promotions at the time of sale. • Prepare any pre-ordered items or drinks. • Be fully knowledgeable about the entire range of products on sale. • Ensure that service areas, equipment, cellars and stock rooms are clean and hygienically sanitised. • Participate in all stock control processes; stock rotation, stock counting, stock deliveries. Additional Responsibilities: • Promote and adhere to the organisation’s culture and values. • To support in creating a safe, pleasant, respectful and productive work environment setting an example of positive professional standards. • To be aware of and adhere to any legislative requirements consistent with the overall duties of this post, with particular regard to Health and Safety policies and procedures, General Data Protection Regulations and Equal Opportunities. • To be aware of and adhere to policies and procedure related to Lone Working. • To be aware of and adhere to policies and procedure related to Safeguarding. • To be available to work evenings and weekends to include Friday & Saturday nights and Bank Holidays as these are the core operating times. • To undergo relevant training and development required by the Customer Experience Manager and wider organisation. • To carry out any other tasks that will, from time to time, be allocated by the Line Manager Title on an ad hoc or continuing basis, commensurate with the general level of responsibility of the post. You must be aged 18+ years due to the required sale of alcohol It is a requirement of The Core at Corby Cube all colleagues work in a flexible manner compatible with their jobs and in line with the objectives of the company. This job description is a guide to the key duties, responsibilities and tasks for which the jobholder is accountable but due to the nature of the business, the specific responsibilities and activities may vary and develop over time. Therefore, this job description should be seen as indicative and not as a permanent, definitive and exhaustive statement Job Ref: Customer Service Assistant January 2026 Person Specification Essential Experience: • Experience of working face to face with diverse audiences • Experience at working in an engaging and welcoming manner Essential Knowledge/Qualifications: • Understanding of, and commitment to, live performance • Health & Safety Essential Skills/Abilities: • Excellent communication skills • Excellent organisational skills • Excellent interpersonal skills • Pro-active, can-do and passionate attitude • Ability to meet deadlines and work under pressure • Ability to work independently or as part of a team • Excellent attention to detail • Problem solving skills Desirable Experience: • Direct Sales and experience of up-selling in a busy environment • Visual display and merc...
- Job Summary
-
Role: Lead Manager - Lambeth Individual Placement Support (IPS)
Salary £45,966 per annum
Contract: Fixed term until 02/03/2027
Hours: 37.5 per week
Location: Stockwell – London
Closing date: 25/01/2026
Interview date: 05/02/2026
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Manager, we will make the best use of all your understanding, compassion and commitment
About us…
Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
We are looking for a Lead Manager to join the Individual Placement Support Team.
Prevention services support vulnerable people by providing them with skills, housing advice, accommodation, and tenancy sustainment support. All these services to help people transition towards leading independent lives.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
You will:
- Lead the operational delivery of an integrated IPS service, ensuring programme outcomes and contractual targets are met or exceeded.
- Manage and support delivery teams, promoting effective integration and joint working with NHS and clinical partners.
- Promote the role of employment within clinical teams, raising expectations around clients’ ability to achieve paid work.
- Ensure services achieve and maintain good fidelity to the evidence-based IPS model, including preparation for service reviews.
- Use performance data, service feedback, and evaluation to identify gaps, drive service improvements, and support future growth.
- Oversee the collection, quality assurance, and submission of accurate service data to funders and stakeholders.
You will have:
- Experience delivering employment support services, including managing contracts, performance, and people to achieve KPIs and outcomes.
- A good understanding of the Individual Placement and Support (IPS) model, including its practical application, fidelity standards, and review processes.
- Experience in a leadership or management role, with responsibility for line management, supervision, and staff development.
- Experience in leading and motivating teams supporting people with complex needs.
- Strong stakeholder management skills, including working with commissioners, partners, and funders.
- Excellent communication, organisation, and reporting skills, with the ability to work independently and use initiative.
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
- Pension – we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
For further information please c...
One Day : The Musical - Customer Service Assistants
Job Description
About The Lyceum
The Lyceum is one of Scotland’s leading producing theatres — where artists, audiences, and staff come together to make magic happen. Our Front of House team sits at the heart of that experience, welcoming thousands of people through our doors every season. Working here means being part of a fast-paced, fun, and supportive team where no two nights are ever the same. If you share our passion for delivering unforgettable experiences to our audiences – apply now!
About the Role
We’re looking for enthusiastic, customer-focused Customer Service Assistants to join us to be part of our new breathtaking musical based on the global bestselling novel One Day: The Musical. We’re looking for individuals who love working with members of the public, are passionate about delivering outstanding customer service and enjoy working in a lively, fast-paced environment. As part of our Front of House team, you’ll bring energy and initiative — engaging with audiences, maximising sales across all areas of the venue, and creating memorable moments that keep guests coming back. You’ll be confident behind the bar, serving drinks with speed, skill, and a smile, while spotting every opportunity to enhance the customer experience. You’ll play a key role in welcoming audiences, assisting with seating and safety, and driving sales across our bars and merchandise points. We’re looking for people who don’t just serve customers — but engage with them, spot opportunities, and take pride in going the extra mile. If you’re confident, people-oriented, and enjoy working in a high-energy, performance-led environment, this could be the perfect role for you.
Key Responsibilities
• Deliver exceptional, friendly, and efficient customer service to every guest.
• Confidently promote and sell food, drink, and merchandise to maximise revenue opportunities.
• Anticipate audience needs and take initiative to enhance their overall experience.
• Handle cash and card transactions accurately and responsibly.
• Maintain the cleanliness, safety, and presentation of all Front of House and bar areas.
• Support the smooth running of performances — greeting guests, checking tickets, and assisting with audience management.
• Uphold licensing, health & safety, and security procedures.
• Represent The Lyceum’s values and champion our commitment to hospitality, creativity, and inclusion.
Why You’ll Love Working with Us
• Join a friendly, motivated team in one of Scotland’s most iconic theatres.
• Be part of the excitement of live performance every day.
• Develop valuable skills in customer service, hospitality, and sales.
• Gain hands-on experience in a creative, collaborative environment.
• Opportunities for ongoing casual work beyond the festive season.
• 4% matched pension contribution
• Accrued holiday pay
Person Specification
Essential:
• A confident communicator who thrives in a fast-paced, customer-facing environment.
• Previous experience in a front of house, hospitality, or bar role.
• A natural salesperson — comfortable engaging customers, recommending products, and upselling in a friendly, authentic way.
• Strong initiative, with the ability to think on your feet and make smart decisions.
• A team player who contributes ideas and energy to a positive, collegiate workplace.
• Flexibility to work evenings, weekends, and must be available throughout the festive season.
Desirable:
• An enthusiasm for theatre, live entertainment, and creating great audience experiences.
• Experience in event or venue-based customer service.
• A Personal Licence or similar bar service qualification.
Night Rehabilitation Support Worker - Aylesbury
Req # 728
Buckinghamshire - Kent House, 1 Haslerig Close, Aylesbury, Buckinghamshire, United Kingdom
Job Description
Posted Monday 5 January 2026 at 02:00
Night Rehabilitation Support Worker
Aylesbury
Salary: A competitive rate of up to £13.75 per hour
Hours: Minimum of 21 hours per week. we do not offer 20 hour contracts.
Here is your opportunity to start a career in rehabilitation support work. You do not need experience in care or support roles – we provide a full induction and specialist training and coaching.
Working in brain injury rehabilitation is different to other kinds of support work. You’re there to encourage and guide individuals, helping them gain the skills and confidence to live independently.
You will share the journey with these inspiring people as they overcome hurdles, achieve milestones, and reach the goals they’ve set. Many of the people we support only stay for three months before they are ready to move on. You can make a massive difference in that time.
We have full and part-time roles on offer.
Why join us?
Brainkind is a charity that aims to improve the lives of people
with brain injuries in the UK.Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you’ll find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.
The Role
Located in Aylesbury, Kent House is a specialist residential centre providing continuing rehabilitation and specialist care and support for people with acquired brain injury (ABI). It forms part of the nationwide network of rehabilitation support services provided by Brainkind.
We will train you to provide personalised support to our adult residents. You will follow individual support plans to meet the needs and aspirations of each person. The focus is developing independent living skills: personal hygiene, meal preparation, exercise, leisure activities, socialising – the daily routine of regular life.
It is a really varied job, with all kinds of different activities to organise and participate in – both at Kent House and in the local Aylesbury community: art, crafts, music, sports, gardening, shopping, swimming, and countless others.
You’ll get huge job satisfaction from seeing the people you are supporting do more for themselves and live the life they want to live. If you’re interested in building a career, we’re here to support you all the way on your own journey.
About you
We’re not looking for any kind of specific experience. It is your personality and values that will make you a good fit for the role and our Charity. We can train and develop you to become a great rehabilitation support worker if you:
• have genuine empathy for our residents, with the positivity, patience, and resilience to support them through the difficult times of their rehabilitation
• enjoy teamwork and take pride in getting a job done well alongside your colleagues
• have excellent face to face communication skills and a good standard of literacy
• have good time management skills and the ability to prioritise your own workload.
Rewards
You can look forward to excellent benefits, including handy discounts on many brands and services.
- A competitive rate of Up to £13.75 per hour
- 33 Days AL
- Buy/Sell up to 5 days AL each year
- Health Cash Plan
- Access to our Employee Assistance Programme (EAP)
- Excellent training and support
- Company Pension
- Group life assurance
- Eye voucher scheme
- Long service and staff awards
- Free parking
We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals.
To join our friendly team please click the
Apply Now Button.Please note: we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible.
*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*
Brainkind is committed t...
Job Introduction
- Location:Doddington, March
- Hourly rate:£12.60 per hour
- Hours per week:Various
- Training Provided:Full training provided and an opportunity to complete an NVQ Level 2 in Health & Social Care
- Sponsorship is not available for this position
Make a difference by supporting people to live their life, their way
In this role, you will provide essential support in people’s homes during the night, fostering connections and sharing interests. Whether they love watching late-night movies with a hot chocolate or need assistance getting up early, your presence will be invaluable. You will build meaningful relationships and offer thoughtful, responsive care, empowering individuals to navigate life with confidence and independence.
We can teach you everything you need to know about supporting people well. What we can’t teach you, is the stuff that comes from within:
✨ That buzz you get when you celebrate someone’s wins – big or small.
✨ That natural sense of wanting to make someone’s day brighter.
✨ That understanding that climbing a mountain starts with a single step.
In essence, that’s what we are looking for from you.
"Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010".
What does it mean to be a support worker?
Think about your daily routine and what matters to you. If you needed support to keep your day the way you like it, what would be important to you?
In this role, you will:
- Take time to understand what a great day means to the person you support.
- Adjust your approach to meet people’s needs and build on both their strengths and your own.
- Help build a supportive environment that encourages everyone to thrive and gives them the freedom to live their life their way.
People are at the heart of everything we do and as a support worker you will embody our core values by:
Working together
- Respecting the strengths and differences of the people you work with
- Communicating openly and building trust.
- Helping each other to provide the best support possible.
Giving our best
- Being dedicated to making a difference in people’s lives.
- Whether the day was easy or tough, taking responsibility for your actions and focusing on what matters most to those who you support.
Having courage
- Being open to new ideas and approaches.
- Using creativity and flexibility to try different ways of helping others.
- Providing the most effective and adaptable support possible.
What benefits will I have?
We have a range of benefits that you can mix and match to suit you, such as:
- Buy and sell annual leave– transfer windows open twice a year.
- Stream– an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.
- Vivup– spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year.
- Simply Health- Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians, and access to many more health benefits.
- Blue light card– we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants
- Pension and Life Assurance -you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme.
If you’re all about possibilities and interested to support someone in a way that is meaningful to them, apply today.
If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.
Please note that we are actively shortlisting candidates throughout the duration of the advert, interviews will be held as soon as possible and we will make an offer immediately if we find the right candidate. Apply without delay!
...
- Location High Blantyre
- Job-type Permanent
- Reference 004664
- Sector
- Salary £15.00 per hour
- Contact Name Katrina Cameron
Job Application
ID4664-502355 - Later Living Senior Care Worker - High Blantyre (HR)
Please login before applying
We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.
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Scottish Social Services Council (SSSC) Qualification
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Job Title: Outreach Worker - Female
Department: Women’s Community Services
Location: Gloucester Women’s Centre
Salary: £25,000 - £27,000 per annum (dependent on experience)
Hours: 35 hours per week (including one evening outreach session per week)
Pension: Auto Enrolment pension (6% employer contribution)
The Nelson Trust is dedicated to supporting women affected by exploitation and sex working. We aim to break the cycle of offending, addiction, sex working, and trauma through holistic support and multi-agency collaboration.
As an Outreach Worker, you will engage and support women in Gloucester who are affected by exploitation and sex working (both on and off the street). Your role will involve providing practical and emotional support, coordinating multi-agency approaches, and offering holistic interventions to reduce social harms such as homelessness, substance use, mental and physical health issues, extreme poverty, violence, and abuse.
Key Responsibilities:
- Conduct asset-based holistic needs assessments and develop individualised support plans and risk assessments.
- Deliver evening outreach services to reach women who street sex work.
- Provide intensive, personalised support with a bespoke, holistic, and integrated wrap-around service.
- Offer information, advice, and advocacy, including signposting and liaising with other services.
- Plan, coordinate, and undertake outreach activities in collaboration with colleagues and partner agencies.
- Attend or convene multi-agency meetings and act as an advocate for women.
- Coordinate care planning, including drug treatment interventions and progress to residential treatment.
- Build close working relationships with partners such as Probation, Police, Integrated Offender Management, Health services, and other voluntary sector partners.
- Support women through the court process, whether they are attending as offenders or victims.
- Ensure adherence to The Nelson Trust Safeguarding principles, practice, and procedures
Person Specification:
- Experience working with women affected by multiple disadvantages, preferably those affected by sex working or at risk of exploitation.
- In-depth understanding of substance use, treatment, recovery, and routes into and out of sex work.
- Knowledge of historic abuse, domestic and sexual violence, and their impact on women.
- Excellent advocacy skills and the ability to promote the needs of vulnerable women.
- Understanding of both mental and physical health issues related to sex working, homelessness, and substance use.
- Commitment to identifying and challenging injustice, discrimination, and prejudice.
- Ability to work under pressure and manage high levels of distress.
- Good interpersonal skills to build relationships with service users, volunteers, and other agencies.
- Computer literate with experience using spreadsheets and word processing programs.
- Car driver with access to a vehicle - essential.
If you are passionate about making a difference and meet the person specification, we would love to hear from you.
Due to the nature of the work carried out in our Women’s Centres this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).
The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced Children & Adults DBS check
We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.
We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.
This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.