Welfare Operations Executive

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Welfare Operations Executive

Location: Hybrid role at least one day at the RoR office in East GarstonReports to: Welfare Operations ManagerContractual hours: Full timeSalary: Up to £26,500 FTE

Role purpose

To ensure RoR’s welfare team is assisted in delivering and fulfilling its responsibilities as British horseracing’s official charity for the welfare of retired racehorses; and to racehorses in Great Britain.

Operational support in delivering RoR’s Vulnerable Horse (VHS), Emergency Relief for Thoroughbred (ERT) and the Retraining Assessment Programme (RAP).

Key responsibilities

To assist the welfare team in the management of cases of vulnerable former racehorses which are in danger or at risk of neglect or suffering.
To be responsible for the collation of documentation to effectively assess applications for charitable support.
Ensure all initial screening and assessment information is collated for applications to the Retrainer Approval Scheme.
To assist in the day-to-day management of the welfare management system (WMS) platform to ensure its application by partner centres and all relevant administrative tasks.
To produce regular reports and updates on the activity of the VHS, ERT, RAP and other welfare issues relating to RoR for the welfare team.
To monitor social media for adverse welfare situations involving Thoroughbred horses in GB and escalate these as appropriate within RoR.
To manage and monitor all aspects of RoR’s online site for the sale and loan of former racehorses, Source a Horse.
To provide administration support to the Head of Welfare Operations and Welfare Operations Manager to deliver key projects.

Person specification

Qualifications/ education

There are no prescriptive requirements for this role however the level of administrative, personal and IT skills required make it probable that the job holder has already received formal or on-the-job training and education in previous roles.

Experience required

Supportive of the role and remit of RoR and awareness of animal welfare charities particularly equestrian.
Ideally understanding of the regulation and administration of British horseracing.
Extensive equine experience, preferably with Thoroughbreds/ racehorses and knowledge of the running and horse requirements in other equestrian disciplines.
Experience of working in the charitable sector and with volunteers.

Skills required

Excellent communication and interpersonal skills by telephone and email.
Experience of liaising with people from diverse backgrounds from the general public to owners and trainers and other equine professionals.
Competent in Office IT systems.
Organised and disciplined approach to deliverables and objectives.

We are looking for someone who:

Presents themselves professionally.
Is a team player with the ability to work collaboratively as well as on their own initiative.
Is forward thinking and proactive.
Has a positive and open-minded approach
Is able to work to changing requirements and short deadlines to meet changing operational requirements.
Is reliable with attention to detail to deliver operational needs.
Is discreet with high levels of integrity as will be working with confidential or sensitive information from time to time.
Is confident and assertive with the capability and will to develop self.
Is flexible, both in approach and time management.

Special circumstances

Weekend working may be required from time to time with some anti-social hours.

How to apply

To apply for this role, please send your CV and a covering letter outlining why you are suitable for the position to welfare@ror.org.uk by 17 April 2026.
This job description is not intended to be all-inclusive or exhaustive. The employee may be required to perform other related and reasonable duties in order to meet the on-going needs of the organisation.

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