Salary Circa £44,000 per annum

Contract type Permanent

Location Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)

Published

a day ago

Closing

in 2 months

This is a Permanent, , Full Time vacancy that will close in 2 months at 23:59 GMT.

The Vacancy

The Insight Operations Manager is the operational lead for the Insight Hub, ensuring that high-quality, consistent, and impactful insight is delivered across the organisation.

This role combines centre-of-excellence leadership, business partnering, and operational management. It is responsible for managing insight workflows, standards, governance, a central insight plan and insight repository, while acting as a trusted partner to teams across the charity to help them make better, evidence-informed decisions. The postholder will also manage the process of synthesising insights gathered from across into actionable truths that inform strategic decision-making, improve supporter journeys, and strengthen the organisation’s connection with its audiences. The position is focussed on guiding and supporting research efforts and managing insight processes and will not be responsible for the generation of primary insight.

MAIN DUTIES & RESPONSIBILITIES:

Insight Management & Business Partnering

Partner with teams across the organisation to identify and prioritise customer research and analytical needs.
Review and sign off all insight briefs to ensure consistency, quality, and relevance to strategic goals.
Provide guidance and oversight to teams in the evaluation and selection of external research partners.

Insight Process Ownership

Develop processes to ensure consistency and quality of all customer research undertaken across the organisation.
Own and maintain the supporter journey for customer research, ensuring standards are applied across all projects.

Insight Synthesis & Development

Manage the collation and synthesis of insight debriefs and research outputs to provide clear, actionable organisational “insight truths”
Identify gaps in knowledge and develop, own, and manage a central insight plan, aligning research activity with organisational priorities.
Develop and maintain a living repository of insights that can be easily accessed and applied across teams.
Communicate insights so that they are embedded into strategy, product development, communications, and supporter experience initiatives.

Market & Competitor Intelligence

Manage the tracking and reporting of sector campaigns and activity, messaging, and positioning, sharing learnings and implications for the organisation.
Identify emerging trends and opportunities in the external environment that may influence strategy or engagement.

WHAT WE ARE LOOKING FOR:

Familiarity with process development and business partnering in a large organisation.
Experience of customer/market research and insight management.
Experience commissioning, managing, and interpreting qualitative and quantitative research.
Excellent communication skills, with the ability to influence and partner effectively across teams.
Experience managing multiple insight projects simultaneously.
Collaborative and proactive
Highly organised
Curious and passionate about understanding people and behaviours.
Able to create simple compelling stories from complex details

Additional Information:

Ways of working:

Agile - As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.

Salary: Circa £44,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 22nd February 2026, with interviews being arra...

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